ONE Support Launchpad

Service Request #3862891

Assisted Service Request Suez Steel Company (1234388)

SCOPE LIFECYCLE
Topic: Non-Chargeable / Free Service Status: Customer Interaction required
Task: Assisted Service Request Scheduled At: 01.11.2022, 03:30 (CET)
System: MIQ / 500229075 / JAVA System

COMMUNICATION
User Timestamp Text Type
SAP Employee 31.10.2022, 06:22 (CET) Reply from SAP
Dear Customer,

We assume that this request is raised for SDI adapter enabling on Data Provisioning Agent[HEC - Others]. But this
request is raised under MIQ java system and don't find any DP agent services in MIQ. Hene we are requesting to
open a separate ticket under Data Provisioning Agent[HEC - Others] system by mentioning the adapter need to be
enabled to assist further.

Please let us know for any concern.

Regards,
Kubendran
SAP HANA Enterprise Cloud Delivery
SAP Employee 28.10.2022, 07:21 (CET) Reply from SAP
Dear Customer,
Thank you for contacting SAP HEC MCD.
We acknowledge your ticket and would be happy to support you.
Our consultants are assigned to work on this ticket.
Please be assured that you will be provided with
timely updates on the progress
Regards,
Gontla
SAP HANA Enterprise Cloud Delivery
SAP Employee 26.10.2022, 15:21 (CET) Reply from SAP
Dear Customer,
Thank you for contacting SAP HEC MCD.
We acknowledge your ticket and would be happy to support you.
Our consultants are assigned to work on this ticket.
Please be assured that you will be provided with
timely updates on the progress
User Timestamp Text Type

Regards,
Dosapati Kali Naga Hari S
SAP HANA Enterprise Cloud Delivery
SAP Employee 26.10.2022, 15:08 (CET) Reply from SAP
Dear Customer,
We acknowledge your request and we are glad to assist you on the same.
We are further analyzing the details provided by you in the ticket
and will get back to you with the update shortly.

Regards,
Angel Priya
SAP HANA Enterprise Cloud Delivery
ahmed wahdan (S0023452553) 26.10.2022, 03:35 (CET) Request Description
Task: Assisted Service Request

Service Attributes:
Title: Assisted Service Request
Category: Core Technical Operations
Service Type: Non-Chargeable / Free Service
Task No: BASIC_1.8.02
RnR Version: 2019
Task Change Log: Assisted Service Request
Delivery Unit: HEC

Delivery Instructions: Dear Engagement team, please evaluate this assisted service request.

To improve the efficiency in handling ASRs, kindly follow this WI https://wiki.wdf.sap.corp/wiki/x/1J03eg and
ensure the pre-defined templates are used.
______
For TSM ASR backoffice/dCEM:
Further qualify ASR request by preparing mandatory Information in the form of defined template, before
forwarding the ticket to TechOps for triggering service request execution.

Templates available under section (2) and (3b) in https://wiki.wdf.sap.corp/wiki/x/1J03eg

________
For TechOps:
Analyze the inputs provided by TSM ASR Backoffice/dCEM by filling the defined template before starting the
execution.
Template available under section (4) in https://wiki.wdf.sap.corp/wiki/x/1J03eg

Additional Attributes:
Downtime Start: 01 November 2022 02:30:00 UTC

Action to be performed: Add/Install

Target object/entity for Action: Other
Object/Entity targeted for Action Other: configure SDI integration
Summary of Task: configure SDI integration
Explain in more details the task(s) if necessary: Sear SUPPORT,
Please support to install and configure SDI integration on system MIQ as per below link .

https://help.sap.com/docs/SAP_MANUFACTURING_INTEGRATION_AND_INTELLIGENCE/
d70c3ac3566b41dd896cd7cecc94e14a/45fcf056cfe4174ce10000000a4450e5.html?locale=en-US&version=15.4
Confirm Action/Task is NOT billable: true
Attachment:
ACTION LOG
Log Action Old Value New Value Changed By Changed At
Status New Sent to SAP ahmed wahdan 26.10.2022, 03:35
(S0023452553) (CET)
Start Time of Service 01.11.2022, 03:30 ahmed wahdan 26.10.2022, 03:35
Request (CET) (S0023452553) (CET)
Status Sent to SAP In Processing by SAP Employee 26.10.2022, 15:07
SAP (CET)
Communication Reply from SAP SAP Employee 26.10.2022, 15:08
(CET)
Communication Reply from SAP SAP Employee 26.10.2022, 15:21
(CET)
Communication Reply from SAP SAP Employee 28.10.2022, 07:21
(CET)
Communication Reply from SAP SAP Employee 31.10.2022, 06:22
(CET)
Status In Processing by Customer SAP Employee 31.10.2022, 06:22
SAP Interaction required (CET)