Knowledge - Error List 3140 - 3340 - 3640 - Console

11/01/2021 Knowledge: Error List 3140/3340/3640 - Console
Properties
Error List 3140/3340/3640 Article 0000

Number
Warning: System is marking further Version Vers
Publishing Onlin
Fatal Error: System must be restarted
Status
Error 1: Laser power supply is turned off Type Know
Record Train
Error 2: Marking was aborted Type Artic
Technology LAS
Table 1: Error Code List
Product 3640
Model 3340
ID Error classes: Message Possible cause Effects Remedy
3140
00001 Warning Parts of the marking are Parts of the marking are beyond Incomplete Reduce size of the Language Engl
beyond the marking field the user-defined marking field. marking. overall message by
reducing the Channels Inter
scaling factor. App
Expand marking Part
field to maximum Validation Appr
size. Select Status Inter
objective with
Use
higher focal length,
thereby increasing First 28/0
the maximum Published 12:3
possible marking Last 21/0
field. Check Modified 13:3
parameter/template Last 21/0
settings. Published 13:3
00002 Warning Incomplete marking, Parts of the marking contents Incomplete Increase distance Created By
product movement too cannot be marked since the marking. This of start delay. Last
fast product was not in the marking applies to all Usually this Modified
field. Usually the reason is that individual requires the By
the marking is not executed fast markings for sensors to be
enough. It is also possible that which this adjusted. Optimize
the start delay has been set too message is parameters so that
short causing the marking to be displayed. the marking can be
started too late. The start delay executed faster.
must be set so that in the Reduce size of
moment of triggering no part of marking so that it
the marking is yet within the can be executed
marking field. faster. Select
speed-optimized
font. If possible,
increase marking
field by selecting a
different objective.
Check
parameter/Product
registration
settings.
00003 Warning OS does not send data After the trigger it took more than Faulty In case this error
after trigger (>10ms) 10 ms before the OS sent marking. occurs in released
marking data. versions it must be
reported to the
technical support
group.
00004 Warning Delayed data from the During the marking process a Faulty In case this error
OS gap in the internal communication marking. occurs in released
between OS and DSP appeared. versions it must be
reported to the
technical support
group.
https://videojet.my.salesforce.com/console?tsid=02uC00000010BLi 1/25
00005 Warning Trigger lost Trigger queue overflow, a new The product Since the trigger
trigger had to be rejected. That that has signals are coming
means that the trigger signals are released the faster than they
coming in faster than they can be trigger is not can be processed
processed. The trigger queue is a marked. This the marking time
buffer for trigger signals. If it is full applies to each has to be reduced.
and more signals are coming in product for If the marking time
this warning is displayed. which the cannot be reduced
message is any more the
displayed. throughput has to
be reduced. If you
can preclude that
there are too many
regular trigger
signals there might
be mistriggers. If
e.g. the marking
takes 50 ms and
there is definitely
each 100 ms a new
product and thus a
new trigger then
the trigger signal is
interfered. In this
case the blocking
should be checked
which usually
should be 90 % of
the minimum time
between two
trigger signals. In
the example this
would be 90 ms.
This may also be
caused by
mistrigger or
double triggers due
to dirty product
detector optics.
Clean the lens of
the product
detector, and
recalibrate it for
your product.
00006 Warning Incorrect index step Internal error: A not initialized Parameters In case this error
selected index step has been selected. are not used occurs in released
The system uses the previously for marking as versions it must be
selected index step. previously set. reported to the
technical support
group.
00007 Warning Debug use only This message does not occur in none In case this error
released versions. occurs in released
versions it must be
reported to the
technical support
group.
00008 Warning Debug use only This message does not occur in none In case this error
released versions. occurs in released
versions it must be
reported to the
technical support
group.
00100 Fatal Error Critical error DSP Fatal internal error: A not The system is In case this error
initialized interrupt has been stopped and occurs in released
called or similar. must be versions it must be
switched off. reported to the
technical support
group. This fault
cannot be cleared
directly. Turn off
the Laser
Controller and the
laser marking
system. After a
short interval turn
on the Laser
Controller and the
laser marking
system and confirm
normal operation.
Contact your local
service
representative or
support team who
will be able to
provide assistance.
00101 Fatal Error Stack error SP. Fatal internal error: Stack The system is In case this error
overflow. stopped and occurs in released
must be versions it must be
switched off. reported to the
technical support
group.
00102 Error 2 DSP received unknown Internal communication error Possibly Internal
command from OS between OS and DSP. In most incorrect communication
cases this error indicates a markings. error on the main
version conflict. control board. In
most cases this
error indicates a
version conflict.
Check your CMark
version, and use a
new SD-Card if
necessary. Contact
your local service
representative or
support team who
will be able to
provide assistance.
00103 Fatal Error Timing error DSP Fatal internal error: Internal Possibly In case this error
timing was not met. incorrect occurs in released
marking. versions it must be
reported to the
technical support
group.
00104 Error 2 OSdata transfer delayed During one marking the OS Marking is not Change the
needed too much time to send possible. parameters so that
new data. The marking is the marking is
aborted. See also warning carried out slower.
W00004.
00105 Error 2 Marking aborted, product The marking has been aborted The marking is Enlarge the start
movement too fast because the product has left the not complete. distance
marking field while marking was The system is correspondingly,
not finished. Usually this is stopped. usually by moving
caused by too slow marking. It is the sensors.
also possible that the start Optimize the
distance is too small and the parameters so that
marking is started too late. The the marking can be
start distance should always be carried out faster.
long enough so that no part of the Reduce marking so
marking is in the marking field at that it can be
the trigger moment. See also marked faster.
W00002. Select a font which
has been speed
optimized. Enlarge
the marking field by
using a different
objective if
possible.
00106 Error 1 COS repeatedly missed The OS has not been initialized The system is Restart the system.
to send data correctly or the connection not operable. Internal
between OS and DSP is faulty. communication
error on the main
control board. In
most cases this
error indicates a
version conflict.
Check your CMark
version, and use a
new SD-Card if
necessary. If the
error persists,
contact your local
service
representative or
support team who
will be able to
provide assistance.
00107 Error 2 Wrong configuration During system initialization a System boots Check system
detected wrong configuration was detected with error configuration.
conditions. Reset system. Try
to update to latest
software version.
Contact your local
service
representative or
support team who
will be able to
provide assistance.
00200 Error 1 Laser not ready Error while monitoring the laser Marking is not Check laser status
source: Laser ready status can possible. "Laser Ready". If it
not be read back. This might be is inactive after
caused by the source itself or by turning the
wiring. keyswitch there is
no voltage supplied
to the laser. The
cause can be a
broken cable, a
defective relay or
power supply. If the
status is active the
cable between
laser and main
control board might
be defective.
Check: Laser
interface path:
Chameleon, LIC,
Umbilical, CPD/
SPM, Laser
source, Laser
power supply
00201 Error 1 Laser supply: voltage too Error while monitoring the laser Marking is not Faulty power
high or too low source: Laser status shows possible. supply module or
voltage issue. This might be incorrect voltage
caused by the source itself or by setting. Check
wiring. voltage, adjust
laser voltage
setting if necessary
or exchange power
supply module. If
the voltage is OK
check power
contacts in the
laser head. Ensure
jumper on CI
X33.2-6 is in place
and making good
contact.
00202 Error 2 Laser overtemperature Error while monitoring the laser Marking is not Insufficient cooling.
source: Laser status shows possible. Check cooling
overtemperature condition. This system. Check
might be caused by the cooling signal cable
conditions. Wiring could also be a between main
cause. control board and
laser.
00203 Error 1 Unknown laser beam Incorrect entry in system Marking is not Check system
source database; OS sends invalid laser possible. configuration.
type ID Reset system. Try
to update to latest
software version.
Contact your local
service
representative or
support team who
will be able to
provide assistance.
00204 Error 2 General error Error while monitoring the laser Marking is not Laser source error.
source: Laser status shows a possible. Check interface
general error condition. between control
board and laser.
Check condition of
laser source.
Check laser
interface path:
Chameleon, LIC,
Laser Source
00209 Fatal Error Back reflection Closed beam path, laser light is Incomplete The tube status
reflected back into the laser. marking. Fatal indicates a back
error condition. reflection into the
The system is tube, check laser
not able to tube and for
mark. reflective material
under the focus
optics. Repower
system and try to
mark again. If error
remains: Contact
your local service
representative or
support team who
will be able to
provide assistance.
0020A Error 1 Laser: subnormal Laser source monitoring showed Interrupted Laser source error.
temperature that source detected a subnormal marking, Check interface
temperature condition. incomplete between control
marking. board and laser.
Check condition of
laser source.
Check laser
interface path:
Chameleon, LIC,
Laser Source
0020B Error 2 Initial laser self- Laser source monitoring showed Quality of first Repower laser
stabilization process was that source was not able to mark may be source by opening
not successful. Quality of stabilize itself during power up. insufficient. and closing the
first marks may be keyswitch. Discard
insufficient. first product.
00210 Fatal Error Red laser emission LED The emission warning function of Marking is not The red laser
defective system is corrupted. Hardware possible. emission LED is
error. The red laser emission LED not functioning.
and/or the red LED at the keypad Please check and
is not functioning. replace the red
LED in the marking
head. Also the
keypad on the
supply unit has to
be checked.
00211 Fatal Error Defective element in Hardware error. The power for System would Check connection
laser supply circuit the laser tube can not be not power up path between laser
switched as expected by the the laser after power supply and
system. turning the laser source.
keyswitch. Check switching
Marking is not electronics
possible. (CPD/SPM).
00212 Fatal Error Wrong LIC detected Hardware error. A wrong laser Systems is Check laser
interface board was detected booting with interface board
during system initialization. fatal error (LIC) or system
condition. configuration. If
Marking is not accidentally a
possible wrong system is
configured which
does not match to
hardware
configuration this
error would be
generated. Contact
your local service
representative or
support team who
will be able to
provide assistance.
00213 Fatal Error Wrong HIC detected Hardware error. A wrong head Systems is Check laser
interface board was detected booting with interface board
during system initialization. fatal error (HIC) or system
condition. configuration. If
Marking is not accidentally a
possible wrong system is
configured which
does not match to
hardware
configuration this
error would be
generated. Contact
your local service
representative or
support team who
will be able to
provide assistance.
00214 Fatal Error Tube monitoring error In operation the monitoring of the Incomplete The tube status
laser source detected an error. marking. Fatal shows it is active
error condition. while it should be
The system is inactive. Check
not able to harness to laser,
mark. hardware and laser
source.
09000 Error 1 Marking head: The temperature of the marking Interrupted Improve cooling of
Temperature of marking head assembly group has markings the marking head.
head assembly group exceeded the maximum value. Decrease duty
too high cycle of system.
Increase distance
between markings
if possible. Check
fan or blower
operation. Improve
external thermal
conditions.
09001 Error 1 Marking head: Supply The supply voltage of the Possibly The supply voltage
voltage too low marking head is too low. incorrect of the marking
marking. head is too low.
Interrupted Check voltage
markings. supply at the
marking head, at
the power supply
terminal in the
supply unit and at
the marking head
connector.
09002 Error 2 Marking head: Due to an error the X mirror was Possibly Check X mirror.
Overpositioning of X brought to a position beyond the incorrect Check wiring in the
mirror. admitted maximum area. marking. marking head.
Check galvo
harness, galvo and
marking head
electronics
09003 Error 2 Marking head: Due to an error the Y mirror was Possibly Check Y mirror.
Overpositioning of Y brought to a position beyond the incorrect Check wiring in the
mirror. admitted maximum area. marking. marking head.
Check galvo
harness, galvo and
marking head
electronics
09004 Error 2 Marking head: The current consumption of the X Possibly The current
Overcurrent X mirror mirror is too high. incorrect consumption of the
marking. X mirror is too high.
Interrupted Check X mirror.
markings. Check wiring in the
marking head. Can
be caused by over
positioning.
Reduce jump
speed marking
parameter. Review
and optimize mark
set parameters.
09005 Error 2 Marking head: The current consumption of the Y Possibly The current
Overcurrent Y mirror mirror is too high. incorrect consumption of the
marking. Y mirror is too high.
Check Y mirror.
Check wiring in the
marking head. Can
be caused by
overpositioning.
Reduce jump
speed marking
parameter. Review
and optimize mark
set parameters.
09006 Fatal Error No X-Mirror connected The X mirror is not connected Incomplete While monitoring
correctly to the marking head marking. Fatal the position of the
electronics. A cable might be error condition. mirror, mirror is not
loose or broken. The system is moving as
not able to expected. Check
mark. galvo harness,
galvo and marking
head electronics
09007 Fatal Error No Y-Mirror connected The Y mirror is not connected Incomplete While monitoring
correctly to the marking head marking. Fatal the position of the
electronics. A cable might be error condition. mirror, mirror is not
loose or broken. The system is moving as
not able to expected. Check
mark. galvo harness,
galvo and marking
head electronics
09008 Warning Parts of the marking are Parts of the marking are not Possibly Reduce size of
not within the marking within the marking field of the incorrect marking. Select
field of the marking head marking head. marking. lens with higher
focal length.
Reposition
template fields and
make sure all items
are within the
marking field.
09009 Fatal Error Selected tuning is During initialization an unknown System cannot An unknown tuning
missing or defective. tuning for the marking head was be set up. for the marking
detected. head was selected
via web interface.
09012 Error 2 Marking head Faulty communication to marking Possibly Check connection
communication error: head incorrect between main
Gaps in the data flow marking. control board and
marking head.
Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09016 Warning Marking head There was a wrong command to Marking Check connection
communication error: the marking head detected which possibly between main
Inadmissible command is not admitted in the current incorrect. control board and
mode. marking head.
Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09018 Warning Marking head There was protocol error Marking In case this error
communication error: detected in marking head possibly occurs in released
Protocol error communication. This indicates an incorrect. versions it must be
error in the communication to reported to the
marking head. technical support
group.
09021 Error 1 Internal error: Cannot set The marking head cannot change Marking Check connection
control mode of the to control mode. This indicates an possibly between main
marking head. error in the communication to incorrect.. control board and
marking head. marking head.
Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09022 Error 1 Internal error: Cannot set Internal error: Cannot set Marking Check connection
configuration mode of configuration mode of the possibly between main
the marking head marking head. This indicates an incorrect.. control board and
error in the communication to marking head.
marking head. Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09023 Error 1 Internal error: Cannot set Internal error: Cannot set Marking is not Check connection
download mode of the download mode of the marking possible. between main
marking head head. This indicates an error in control board and
the communication to marking marking head.
head. Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09100 Error 2 No communication with No communication with marking Marking not No marking head
marking head head. This indicates an error in possible. connected. Faulty
the communication to marking power supply of
head. marking head.
Faulty connection
between main
control board and
the marking head.
Faulty marking
head control board.
Check power
supply of marking
head. Check
connection
between main
control board and
the marking head.
Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09101 Error 1 Internal error: Error Internal error: Error status of the Marking is not The error flags on
status of the marking marking head cannot be reset possible. the marking head
head cannot be reset control board
cannot be reset.
This indicates an
error in the
communication
between main
control board and
the marking head.
Check connection
between main
control board and
the marking head.
Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09102 Error 1 Interrupted There have been errors on the Marking is not Check connection
communication with main control board while possible. between main
marking head receiving data from the marking control board and
head control board. Faulty marking head.
connection between main control Check marking
board and marking head. Faulty head
marking head control board. communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09103 Error 1 Internal error: Marking Internal error: Cannot set Possibly Check connection
head not in configuration configuration mode of the incorrect between main
mode, cannot executed marking head. This indicates an marking. control board and
command. error in the communication to marking head.
marking head. Check marking
head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light
09104 Error 1 No data received from The main control board receives Marking is not Check connection
the marking head permanently or temporarily no possible. between main
data from the marking head control board and
because the connection to the marking head.
marking head has been Check power
separated or the power supply of supply of marking
the marking head failed. head. Check
marking head
communication
path: Chameleon,
HIC, Umbilical,
Laser Head
Harness, CP_Light.
10001 Fatal Error No data can be read Faulty connection to the Marking is not Check whether
from the system EEPROM of the system possible. EEPROM has
database database. been inserted
correctly. Check
main control board.
10002 Error 1 Backup of system Several entries are missing in the Changes in Check system
database was loaded! system database. Therefore the system configuration and
backup of the system database database may correct if
has been loaded. not be applied. necessary.
10003 Error 1 Cannot write (all) to the Write error to backup system In case of an Check main control
backup of the system database error in the board.
database. system
database the
backup file
cannot be
used. In that
case the
system is no
longer
operable.
10004 Error 1 Cannot write to system Cannot write to system database The new Check the state of
database values cannot the system
be applied. A database and save
restart of the all data.
system might
fail. In that
case the
system is no
longer
operable (see
error 0001).
10005 Fatal Error Cannot read backup of The backup has not been The system The backup has
the system database generated at the previous start of cannot be not been generated
the system or it has been started. at the previous
deleted. start of the system
or it has been
deleted. Check
memory space of
the SD-Card.
10006 Error 1 Overflow of system By changing or adding an entry to Changes are Shorten entries of
database the system database the not applied. variable length and
admissible size has been retry changes. The
exceeded. following settings
can have an
impact:
SmartGraph,
Configuration
10007 Fatal Error CMark update failed. During CMark update via the web Systems is Please try to
Please try the update interface an error happened. If booting with update CMark
again update was not Completely fatal error again using the
finished before reboot this might condition. web interface. If
happen. Marking is not that fails a second
possible time, contact your
local service
representative or
support team who
will be able to
provide assistance.
If updating via web
interface would not
work at all replace
the SD card.
10008 Fatal Error A change requires System needs a reboot. This can Marking is not Please reboot the
rebooting the laser happen during configuration (e.g. possible. laser to apply your
via web interface) changes.
10009 Fatal Error CI initialization failure, no A configuration file can not be The system is The file is
valid configuration file found during initialization of not operable. supposed to be on
available. system. the SD-Card as
part of the CMark.
Reformat SD card
with latest CMark.
Check for latest
CMark and update.
10010 Error 1 SD Card is locked / The write lock of the SD-card is System Release the write
write-protected. set. Variable Data can not be settings can protection lock of
applied to system. not be the SD-card.
modified, Replace the SD-
changes to card with a new
database will spare part SD-
not be applied card. Check main
control board if
problem remains.
10101 Error 2 Version conflict An unknown command has been The Ethernet If the Ethernet
(command not executed) sent to the main control board via communication communication has
the Ethernet interface. might be been disturbed,
disturbed separate the
severely, the connection and
message then connect
appears again.
repeatedly.
10102 Error 2 Unknown command An unknown command has been None Check program
sent to the main control board via which is sending
the Ethernet interface. the command.
10103 Error 2 Key not found in system The database entry requested via None Check program
database Ethernet does not exist. which is sending
the command.
10104 Error 2 Database write error Transmission error while None Repeat transfer;
transmitting a database object via check version.
Ethernet or version conflict
between database object and
OS. A database object
transmitted via Ethernet cannot
be inserted into the database.
10105 Error 2 Database read error Database entry required for Command is Check the
executing a command received not executed. database entries.
via Ethernet is missing.
10106 Error 2 Template contains no Template information has been Information is Check template
data requested via Ethernet. The not sent. and save it.
corresponding template contains
no data.
10107 Error 2 Template does not exist Template information has been Information is Check template
requested via Ethernet. The not sent. and save it.
corresponding template does not
exist in the application database.
10108 Error 2 No variables in template The variables requested via Data is not Check template.
Ethernet do not exist in the sent.
template.
10109 Error 2 Format is invalid Via Ethernet a command with The Ethernet Correct the format
missing or incorrectly formatted communication of the command.
parameters has been sent. might be
disturbed
severely, the
message
appears
repeatedly.
10111 Error 2 Errors while saving The SD Card is full, not inserted Data cannot Check SD-Card.
correctly or defective. be saved.
10113 Error 2 This database entry Other database entries depend The entry is Delete the
cannot be deleted since on this entry. not deleted. depending entries
other entries depend on first.
it
10114 Error 2 The transmitted object Version conflict. The object is Check versions
cannot be saved to the not saved to and make an
database. Please check the database. update if
whether your system necessary.
supports the object
10115 Error 2 Too many variables are Number of variables or number of The template Reduce number of
used in the templates. templates too high. cannot be variables or
Please delete all marked. templates.
templates you do not
need
10116 Error 2 Error while reading The SD Card on the main control Marking is not Check SD-Card.
directory board cannot be read. possible.
10300 Fatal Error Data for initialization Defective system database or The system Check the SD card
cannot be read customer database. The SD Card cannot be or use new card.
completely from the is full or damaged. started. Check the main
database control board.
10301 Error 2 The parameter set The application database belongs The parameter To avoid the
contains inadmissible to a different laser system. set is adjusted automatic
settings which are automatically adjustment of the
automatically adjusted to the system settings you can
before marking before modify the
marking. This parameter set
can affect the manually. If you
marking save the corrected
quality. parameter set to
the database the
error message will
no longer appear.
10302 Error 1 Shutter does not stay Defective beam shutter. Marking is not Defective beam
open possible or shutter. Improper
interrupted. marking head
operation. Check
beam shutter.
Check galvo
operation. Check
marking head
electronics,
Galvos, Galvo
Cables, Umbilical,
Laser head
harness, HIC,
marking head
board, Main control
board
10303 Fatal Error Shutter does not stay Defective beam shutter. Fatal error Defective beam
closed condition. The shutter. Improper
system has to marking head
be restarted operation. Check
beam shutter.
Check galvo
operation. Check
marking head
electronics,
Galvos, Galvo
Cables, Umbilical,
Laser head
harness, HIC,
marking head
board, Main control
board
10304 Warning Marking process The interlock was opened during Interrupted Interlock has been
interrupted by interlock marking operation. marking opened. Close the
interlock to
continue. Check
wiring of customer
interface and
power switching
electronics (e.g.
CPD/SPM). Check
default bridges
(CPD/SPM X9.15,
X9.17).
10305 Warning Key switch has been The key switch was opened Interrupted Keyswitch has
opened while marking during marking operation. marking, been opened.
incomplete Close the
marking keyswitch to
continue. Check
keyswitch,
keyswitch wiring,
customer interface
wiring and external
wiring of external
keyswitch. Check
default bridges
(Chameleon X33.1
to X33.8).
10306 Warning The pilot output stopped Error condition appeared while Pilot laser Check for error
due an error condition. pilot laser marking marking is conditions. Check
interrupted or default bridges on
stopped customer interface
(Chameleon
X29.1). Check
external wiring.
Check hardware.
10307 Warning Marking process Shutterlock was opened while Pilot laser Check shutterlock
interrupted by pilot laser marking marking is circuit. Check
shutterlock. interrupted or default bridges on
stopped customer interface
(CPD/SPM X9.14,
X9.16). Check
external wiring.
Check hardware.
10401 Error 2 Template invalid The template selected for Marking is not Check template
marking is defective or does not possible. and used
exist. parameters,
product registration
and (if existing)
logos. Select
template again.
10404 Error 2 External text: Value can An attempt was made to mark the The marking is Change the
be marked only once same value a second time for an not carried out. contents of the
external text on which the external text or
property "Mark Once (error)" is change the
toggled on. property "Mark
Once (error)".
10406 Fatal Error The selected trigger While initializing the system a Fatal error Configuration error.
input does not exist wrong configuration was condition. The Select a different
detected. system is not trigger input if
able to mark. possible.
10407 Error 2 The beam shutter does The beam shutter got jammed or Marking is not Check the beam
not open is not identified. possible. shutter. Check the
shutter cable.
Check the plug-in
connections on the
board. Check
galvo/marking
head board
operation.
10408 Error 1 The beam shutter does The beam shutter got jammed or After a Check the beam
not close is not identified. marking the shutter. Check the
next marking shutter cable.
cannot be Check the plug-in
started without connections on the
confirmation of board. Check
the error galvo/marking
message. head board
operation.
10409 Error 2 System error during Internal error during preparation Marking is not
preparation of marking of marking. possible.
10410 Warning The parameter set of the The parameter set of the active The automatic When the database
active template has been template contains inadmissible adjustment has been saved
adjusted to the system settings for the laser. The affects the this message will
application database possibly marking and no longer appear.
belongs to a different laser will be taken Possibly the
system. over when settings of the
saving the concerned
database. parameter set have
to be modified
manually.
10411 Warning External text: Value can For an external text the property Warning during Change the
only be marked once "Mark Once (warning)" has been marking. Same contents of the
set and it has been tried to mark content is external text or
the external text with the same marked twice. change the
value twice. property "Mark
Once (warning)".
10500 Error 1 Cannot load database. The application database and its Marking is not A new database
backup cannot be loaded. possible. file has to be
written to the SD-
card
10501 Error 1 Backup database has The application database is Modifications Please save the
been loaded. defective. are lost. database.
10502 Message System Message Error during determination of the Marking is not Error during
current template or its variables. possible. determination of
Probably the database does not the current
contain any templates. template or its
variables. It is likely
that the database
does not contain
any templates. If
the database
contains no
template: create
and add a new
template and save
the database.
10503 Warning The database format has An older database has been None. Saving the
changed. Please save loaded by a new OS. database it is
system. automatically
converted to the
new format. Then
the warning
message will no
longer be
displayed. After
conversion the
database cannot
be read by an older
OS version.
10504 Warning Not all previously used New templates have been added If the template Save the database
templates have been to the database and selected for marked last after creating or
saved marking. Then the system has does not exist importing new
been booted without saving the in the templates.
changed database. database the
first template
of the
database is
selected
automatically
for marking.
10505 Warning The template used last A new template has been added The template Save the database
was not saved to the database and selected for marked last after creating or
marking. Then the system has does not exist importing new
been booted without saving the in the templates.
changed database. database. The
first template
of the
database is
selected
automatically
for marking.
10506 Warning Invalid value of absolute The battery buffering the SRAM The value of Check battery and
operating hours in is running down. the absolute replace if
SRAM. operating necessary.
hours
corresponds to
the value of
the last system
start.
10507 Fatal Error Error while reading the The objective file does not exist The system is Ensure SD-Card is
objective file in the comp directory of the SD- not operable. inserted correctly.
card. The SD-card is not inserted Check SD-Card, if
correctly. necessary reinstall
software on SD-
Card. If error
remains exchange
SD-card and check
main processor
board.
laser file in the comp directory of the SD- not operable. inserted correctly.
software on SD-
Card. If error
remains exchange
SD-card and check
main processor
board.
head file in the comp directory of the SD- not operable. inserted correctly.
software on SD-
Card. If error
remains exchange
SD-card and check
main processor
board.
10510 Fatal Error No FPGA image file The file fpgaimgX.h is missing on The system Check SD-Card, if
available! the SD-card. cannot work necessary reinstall
properly software on SD-
without FPGA Card. If error
image file. remains exchange
SD-card and check
main processor
board.
10511 Fatal Error No DSP program The file smartspX.sp is missing The system Check SD-Card, if
available! on the SD-card. cannot work necessary reinstall
properly software on SD-
without SP Card. If error
program. remains exchange
SD-card and check
main processor
board.
10512 Error 1 AllprintBasic: Protocol The AllprintBasic command string The control via Modify the protocol
configuration error in the OS database AllprintBasic settings on the PC
("Config","Input") contains a (serial port) with AllprintBasic
configuration error for the serial does not work. and import again
protocol. via Web Interface
into the OS
database. Then
reboot the system.
10513 Error 1 AllprintBasic: The AllprintBasic command string The control via Modify the protocol
Configuration error of the in the AOS database AllprintBasic settings on the PC
serial interface ("Config","Input") contains a (serial port) with AllprintBasic
configuration error for the serial does not work. and import again
interface. via Web Interface
into the OS
database. Then
reboot the system.
10514 Fatal Error Marking head download A program has to be transmitted Marking is no Check connection
error from the SD-Card to the marking longer possible between main
head. During this download an since the control board and
error occurred. marking head marking head.
has no Check marking
program for head board. Check
mirror main control board.
positioning. Reboot.
10515 Fatal Error Marking head download: The required file does not exist System cannot If running an old
File is missing on the SD-Card . Faulty be set up. software on a new
connection between main control system this error
board and marking head. might happen.
Check for latest
CMark and update.
A bad connection
to the marking
head could also
cause this. Check
for latest version of
CMark.
10516 Error 1 The marking head is not Faulty connection to the marking Marking is not Check connection
connected head. No marking head possible. between main
connected. control board and
the marking head.
Connect marking
head.
10517 Warning According to the system The marking head is deactivated Marking is not If you want to mark
database there is no by configuration in the system possible. the marking head
marking head connected database. Thus the marking head must be activated
is not addressed. and the entry in the
system database
has to be
reconfigured.
Please contact the
technical support
group.
10518 Fatal Error The parameter set A database has been copied to Marking is not Copy a suitable
<name> does not the system which does not possible. database to the
correspond to the laser correspond to the laser type. system or create a
type. Please replace this new suitable
entry in the database. database using the
Smart Graph
offline. Add a
parameter set
having the same
name and transfer
it to the laser. In
this way all
parameter sets of
the laser database
need to be
replaced.
10519 Error 1 Please select a lens A lens and laser head mismatch Marking is not Please select the
corresponding to the has been detected. Please select possible. appropriate lens
marking head the appropriate lens installed for installed for this
this system. system. If you
receive this error
and the head/lens
configuration has
not changed, it
may indicate a
marking head
failure.
10520 Fatal Error A marking head has A lens and laser head mismatch The system is A lens and laser
been identified which is has been detected. Please select not operable. head mismatch has
not admitted for this the appropriate lens installed for been detected.
laser type this system. Check system
configuration by
selecting the
appropriate lens
matching to this
system. If you
receive this error
and the head or
laser configuration
has not changed, it
may indicate a
hardware failure.
Check connection
to marking head.
10521 Fatal Error The detected safety During system initialization the Fatal error The configured
circuit does not match system detected a wrong safety condition. The safety circuit does
the configured setup. controller compared to system can not not match the
configuration. mark. circuit attached.
Check the system
configuration.
Check wiring
between safety
controller and main
control board.
Contact your local
service
representative or
support team who
will be able to
provide assistance
if error remains.
10550 Error 1 AllprintBasic: Syntax The AllprintBasic command string The control via The AllprintBasic
error in the AOS database AllprintBasic command string in
("Config","Input") contains a (serial port) the OS database
syntax error. does not work. ("Config","Input")
contains a syntax
error. Test the
command string on
the PC with
AllprintBasic,
correct it and
import again via
Web Interface into
the OS database.
10551 Error 1 The template does not The variable to be modified in the The control via The variable to be
contain the requested AllprintBasic command string AllprintBasic modified in the
variable does not exist in the template. (serial port) AllprintBasic
does not work. command string
does not exist in
the template.
Check the
corresponding
template or the
AllprintBasic
command string
and modify if
necessary. If the
command string
has been changed
the main control
board must be
rebooted.
10552 Warning AllprintBasic - MsgBox This is a regular message, no None. None.

error. The AllprintBasic command
string triggered the output of this
message.
10553 Error 1 Illegal command in This AllprintBasic version does The control via This AllprintBasic
AllprintBasic command not support the command. AllprintBasic version does not
string (serial port) support the
does not work. command. Check
command string
and change if
necessary. If the
string has been
changed you have
to reboot the main
control board.
10554 Error 1 The AllprintBasic Depending on the AllprintBasic Depending on Depending on the
command program. the AllprintBasic
AllprintBasic program.
program.
10555 Warning The AllprintBasic Depending on the AllprintBasic Depending on Depending on the
command program. the AllprintBasic
AllprintBasic program.
program.
10601 Error 2 No template list selected The external template selection Marking is not Create and select a
has failed because no template possible. template list using
list has been selected. the Smart Graph.
10602 Error 2 The chosen template The external template selection Marking is not Check template
number cannot be has failed because the selected possible. list.
assigned to any template template number cannot be
assigned to any template in the
template list.
10701 Error 2 Out of memory. Cannot Internal error or database is too Marking is not Internal error or
create database object large. possible. database is too
large. If the
message is no
longer displayed
after rebooting,
there might be an
internal error.
Inform the
technical support
group. If the
message is still
displayed after
rebooting all
elements not
needed should be
deleted from the
database.
10702 Error 2 Format error while Version conflict between Marking is not Check software
creating a database database object and OS. possible. version carry out
object an update if
necessary.
10800 Fatal Error DSP does not send The DSP has not been initialized The system is Restart the system.
telegrams correctly or the connection to the not operable. If the error persists,
DSP is faulty. contact your local
service
representative or
support team who
will be able to
provide assistance.
10811 Fatal Error DSP buffer overflow The DSP has not been initialized The system is Restart the system.
correctly or the connection to the not operable. If the error persists,
service
representative or
support team who
will be able to
provide assistance.
10812 Warning Invalid DSP telegram The DSP has not been initialized The system is Restart the system.
correctly or the connection to the not operable. If the error persists,
service
representative or
support team who
will be able to
provide assistance.
10813 Error 2 No encoder connected 1) In the product registration an Marking is not Connect encoder
encoder was selected although possible. or deselect
no encoder is connected. 2) In encoder in the
the product registration an product
encoder was selected which has registration. Check
been removed during operation. wiring of shaft
encoder, settings in
and hardware
configuration
10814 Error 2 No trigger detector 1) In the product registration Marking is not Connect trigger
connected external trigger was selected possible. detector or
although no trigger detector is deselect external
connected. 2) In the product trigger in the
registration a trigger detector was product
selected which has been registration. Check
removed during operation. wiring of photo eye,
settings in product
registration and
hardware
configuration
10899 Warning Incomplete marking, The marking has been aborted to Incomplete The marking has
product movement too prevent burning because the marking been aborted to
slow conveyor belt is moving too slow prevent burning
or has stopped. because the
conveyor belt is
moving too slow or
has stopped.
Please check the
conveyor. Check
leakage protection
configuration.
10904 Warning The customer interface The power supply of the The output Check if power is
(CI) is not supplied with customer interface is not signals of the supplied to the
24 V by the customer available or switched off. customer customer interface
interface are on main control
invalid. Input board. Check
signals at the jumpers (X19, X20)
customer and supply terminal
interface are (Chameleon X28.7
ignored. & X28.8).
10907 Error 1 The customer interface Detection of external error or Interrupted Remove external
(CI) indicates an external incorrect wiring of the CI terminal. marking, error or connect
error incomplete the corresponding
marking, CI terminal to 24 V.
marking is not Check jumper
possible until bridges
error is (Chameleon
confirmed X29.1), wiring of
customer interface
and external wiring.
10908 Warning External STOP from the The STOP input is supplied Marking is not Connect STOP
CI constantly with 0 V so that the possible. input to 24 V.
START input is not evaluated. Check jumper
bridges
(Chameleon
X22.7), wiring of
customer interface
10913 Fatal Error File is missing The file is supposed to be on the The system Check software
SD-card. cannot be version carry out
started. an update if
possible. If error
remains check also
main control board.
10926 Error 2 Entry <name> is missing Defective database. Marking is not Complete or
in the database. possible. exchange
database.
14200 Error 2 The temperature of the In operation the critical Incomplete Check ambient
supply unit is too high. temperature threshold in supply marking, conditions. Provide
unit was reached. The interrupted cooling to the
temperature conditions are too marking supply unit and
high. check if filters are
clogged.
14201 Warning Supply unit temperature In operation the temperature If temperature Check ambient
limit is approaching. warning level in supply unit was condition is not conditions. Provide
reached. The temperature improved the cooling to the
conditions are too high. system will supply unit and
stop marking. check if filters are
clogged.
14202 Warning The marking head In operation the temperature If temperature Check ambient
temperature limit is warning level in marking head condition is not conditions. Provide
approaching. was reached. The temperature improved the cooling to the
conditions are too high. system will marking head and
stop marking. check if filters are
clogged.
14203 Warning The marking head In operation the temperature If temperature Check ambient
environment temperature warning level for the environment condition is not conditions. Provide
limit is approaching. of the marking head was improved the cooling to the
reached. The temperature system will marking head and
conditions are too high. stop marking. check if filters are
clogged.
14204 Warning The beam source In operation the temperature If temperature Check ambient
temperature limit is warning level for beam source condition is not conditions. Provide
approaching. was reached. The temperature improved the cooling to the laser
conditions are too high. system will source and check if
stop marking. filters are clogged.
19201 Error 2 Template does not exist The template does not exist in Marking is not Create or transmit
the database. possible. the corresponding
template.
19202 Error 2 Faulty template The template selected for Marking is not Check template
marking is defective or does not possible. and used
exist. parameters,
and (if existing)
logos. Select
template again.
19203 Error 2 Parameter set does not The parameter set required by a The template Assign an existing
exist template is missing. concerned parameter set to
cannot be the template or add
marked. the required
parameter set to
the database.
19204 Error 2 Product registration does The product registration required The template Assign an existing
not exist by a template is missing. concerned product registration
cannot be to the template or
marked. add the required
to the database.
19205 Error 2 At least one index level The template uses an index level The template Add the missing
does not exist in the which does not exist in the cannot be index level to the
parameter set parameter set. marked. parameter set or
assign an existing
index level to all
elements of the
concerned
template.
19210 Error 2 The direct marking Faulty connection between PC The direct Check the Ethernet
cannot be carried out and main control board. marking connection
cannot (or only between PC and
incompletely) laser marking
be carried out. system.
19301 Error 2 The template sequence The selected template sequence A marking can Check template
does not contain any does not contain any template not be sequence
template executed configuration in
because no database. Reset
template is database, if error
selected remains reset or
update system
software
19302 Error 2 A template in the The selected template in the A marking can Check template
template sequence does sequence does not exist not be sequence
not exist executed configuration in
update system
software
19303 Error 2 The heads of templates The configured templates in the A marking can Check template
of a template sequence sequence use different marking not be sequence
must be identical head configurations executed configuration in
update system
software
19304 Error 2 The product registrations The configured templates in the A marking can Check template
of templates of a sequence use different product not be sequence
template sequence must registrations executed configuration in
be identical because no database. Reset
update system
software
19305 Error 2 Product registration does The product registration selected Marking of Check template
not exist by the active template does not active template sequence
exist in the database is not possible configuration in
database. Create
requested product
registration. Reset
database, if error
remains reset or
update system
software
19306 Error 2 Defective template in the While initializing the template Marking of Configure a proper
template sequence sequence an error occurred template is not template
possible sequence: Review
sequence
19309 Error 1 The clock had to be The clock did stop and has The marked Set the time. If this
restarted. Please set the already been restarted. The time is not happens every
time! battery voltage might be too low. correct. time after switch-on
exchange the
battery.
19310 Warning Laser cannot connect to The version of the No connection Use Smart Graph
ActiveControl with ActiveControl.dll installed with the between Smart with corresponding
version %d. Version %d Smart Graph cannot be Graph and ActiveControl.dll or
expected. connected to the laser. laser. install the software
expecting the
version of the
ActiveControl.dll to
the laser. Check
software versions.
If wrong
SmartGraph
version is
connected this
error is generated.
19502 Error 1 Suction control error While monitoring the fume Marking is not Check the fume
extraction an control error possible extraction. If no
happened fume extraction is
connected check
the default bridges
(Chameleon X21.1)
and the main
control board.
19503 Warning The filter is full While monitoring the fume In a short time Check the filter of
extraction the filter status became frame the the fume
active system will extraction. Check
generate an the filter condition
error and stops and replace if
marking necessary. If no
fume extraction is
connected check
the default bridges
(Chameleon X21.3)
and the main
control board.
19504 Error 2 The filter is full While monitoring the fume Interrupted Check the filter of
extraction the filter status is markings, the fume
active incomplete extraction. Check
markings, the filter condition
marking is not and replace if
possible necessary. If no
fume extraction is
connected check
the default bridges
(Chameleon X21.3)
and the main
control board.
19505 Warning Safety circuit: The door The door at the safety circuit is Marking can Indication that door
is open open not be carried circuit is opened.
out This warning will
be generated by
default if FASS
option is equipped
and system is in
shutterlock open
status. Check
default bridges
(CPD/SPM X9.14,
X9.16).
19506 Warning The front panel The front panel keyswitch is open Marking can Close the
keyswitch is open not be carried keyswitch to
out continue.
19507 Warning The customer interface The external keyswitch is open Marking can Close the
(CI) keyswitch is open not be carried keyswitch to
out continue. Check
jumper bridge
(Chameleon X33.1
to X33.8), wiring of
customer interface
19508 Warning The front panel stop The front panel stop button is Interrupted If Stop was not
button was pressed open marking, pressed, check
incomplete wiring to the front
marking panel, the front
panel keypad and
the main control
board.
19509 Error 1 Safety connector has a The configured safety circuit does The system is The configured
signal on unused line not match the circuit attached. not operable. safety circuit does
not match the
circuit attached.
Check equipped
hardware and
system
configuration.
Check internal
wiring and
hardware. Contact
your local service
representative or
support team who
will be able to
provide assistance.
19511 Error 1 Safety circuit: The emergency stop circuit is None. This is Close the
Emergency stop. opened. default for K40 emergency stop
safety circuit. If this error
controller appears
option. unattended check
safety circuit wiring
and switches. This
error should only
appear on mature
systems with K40
safety controller
option.
19512 Warning Additional information: The hexadecimal number can be Depends on This warning is
0X%X used to get detailed warning. generated to
troubleshooting information. provide more
detailed
information.
19512 Warning Additional Emergency stop is detected by In case this error

information:0x00000000 DSP and COS does not switch occurs in released
system state versions it must be
reported to the
technical support
group.
19512 Warning Additional Keyswitch is open and COS In case this error
information:0x00000001 doesn’t go in systemstate occurs in released
keyswitch open inside 1s versions it must be
reported to the
technical support
group.
19512 Warning Additional Interlock is open and COS In case this error
information:0x00000002 doesn’t go in system state occurs in released
interlock open inside 1s versions it must be
reported to the
technical support
group.
19512 Warning Additional Laser relay should be on, but it is Check shutter
information:0x00000003 off over 20s Maybe shutter state wiring. Check
is not OK marking head
connection path.
19512 Warning Additional Laser relay should be off, but it is Check power
information:0x00000004 on over 20s switching board
(e.g.
CPD/SPM)relays.
19512 Warning Additional Laser power supply could not be Check power
information:0x00000005 enabled. switching board
(e.g. CPD/SPM)
relays.
19512 Warning Additional DSP send in info number the

information:0x0030XXXX actual and next vector. Through
the information , it is possible to
say between which vectors
crashes.
19512 Warning Additional Unknown systemstate transition.

information:0x0040XXXX
19512 Warning Additional Zero division in

information:0x02000000 TEL_MOTF_CONFIG_SPEC
19512 Warning Additional Wrong configuration in

information:0x02000001 TEL_MOTF_CONFIG_SPEC
19512 Warning Additional Zero division in

information:0x02000002 TEL_MOTF_CONFIG

information:0x02000003 TEL_MOTF_CONFIG

information:0x02000004 TEL_SET_MARKING_FIELD:
configuration between layer start
and layer and is not allowed

information:0x02000005 TEL_SET_HEAD_EXTENSIONS:
IMP value is bigger 100%
19512 Warning Additional wrong configuration in

information:0x02000006 TEL_LAYER_START_MODE:
unknown mode

information:0x02000007 TEL_DELAY: negative value for
delay

information:0x02000008 TEL_PARAMETER: VJump or
VMark is bigger as 45000mm/s
19512 Warning Additional wrong configuration

information:0x02000009 in_TEL_LAS_CONFIG: unknown
laser ID
19512 Warning Additional wrong configuration

information:0x0200000A in_TEL_HEAD_CONFIG:
unknown head ID
19512 Warning Additional wrong HIC detected, Hardware Check hardware

information:0x0200000B says a NO HIC is connected and system
configuration.

information:0x0200000C says a HIC-CP10 / HIC-CP is and system
connected configuration.

information:0x0200000D says a HIC-Raylase is connected and system
configuration.
19512 Warning Additional Wrong system configuration. Check hardware

information:0x0200000E During initialization the system and system
detected a wrong system configuration.
configuration between supply unit
and laser head.
19514 Error 1 Failed to load lens The lens file does not exist in the The system is Ensure SD-Card is
compensation file. comp directory of the SD-card. not operable. inserted correctly.
The SD-card is not inserted Check SD-Card, if
software on SD-
Card. If error
remains exchange
SD-card and check
main processor
board.
19515 Fatal Error Safety circuit reset The reset of the safety circuit was Fatal error It was not possible
failure. not possible during system condition to reset the safety
initialization. System is not able during system circuit. The reset is
to release safety circuit initialization. done during
Marking is not initialization. Check
possible reset input for
safety circuit and
wiring of safety
circuit. Reset
switch must be
open during
initialization. Use
push button switch
only for reset.
Check default
bridges and power
switching board
(e.g. CPD/SPM)
and connection to
main control board.
Ensure jumper on
X9.22-24 is in
place and making
good contact.
19516 Warning Safety circuit: The emergency stop circuit is None Indication that
Emergency stop opened. emergency stop
circuit is opened.
This warning will
be generated by
default if FASS
option is equipped
and system is in
interlock open
status. Nothing to
check. Normal
operation. If
Emergency Stop
warning occurs
unintentionally then
check wiring to
doors/contacts.
Check default
bridges (CPD/SPM
X9.15, X9.17).
59017 Warning Communication error to An unknown command was Marking In case this error
the marking head: received by the marking head. possibly occurs in released
unknown command incorrect. versions it must be
reported to the
technical support
group.
Title Error List 3140/3340/3640

URL Name Error-List-3140-3340-3640-1935350352
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11/01/2021 Knowledge: Error List 3140/3340/3640 - Console

Error List 3140/3340/3640 Article 0000

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

10552 Warning AllprintBasic - MsgBox This is a regular message, no None. None.

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

ID Error classes: Message Possible cause Effects Remedy

19512 Warning Additional Emergency stop is detected by In case this error

ID Error classes: Message Possible cause Effects Remedy

19512 Warning Additional DSP send in info number the

19512 Warning Additional Unknown systemstate transition.

19512 Warning Additional Zero division in

19512 Warning Additional Wrong configuration in

19512 Warning Additional Zero division in

19512 Warning Additional Wrong configuration in

19512 Warning Additional Wrong configuration in

19512 Warning Additional Wrong configuration in

19512 Warning Additional wrong configuration in

19512 Warning Additional wrong configuration in

19512 Warning Additional wrong configuration in

19512 Warning Additional wrong configuration

19512 Warning Additional wrong configuration

19512 Warning Additional wrong HIC detected, Hardware Check hardware

19512 Warning Additional wrong HIC detected, Hardware Check hardware

19512 Warning Additional wrong HIC detected, Hardware Check hardware

19512 Warning Additional Wrong system configuration. Check hardware

ID Error classes: Message Possible cause Effects Remedy

Title Error List 3140/3340/3640

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