Process Walk Interview Sheet v3.

Gemba Walk Interview Sheet

Interviewer: Step #:
Don't forget to take pictures of the
Interviewee: Step Name:
interviewees and the space.
Date:

Questions Data Notes

1. How many people work on this step? # of staff: 1
How many people are shared resources and 1
# of shared She is a shared resource
work elsewhere too? resources:
1. How many people work on this step? # of staff:
How many people are shared resources and # of shared
work elsewhere too? resources:
2. What % of the time do people have available % of time
to work on this step? available:
3. How long from the time work is available to
you until it is passed to the next step? Lead time:

4. How long would it take to complete this

activity if you could work on it without being Work
(touch) time:
interrupted or without waiting?
5. What % of units received at this step are % complete
complete and accurate? and accurate:
6. How many units are waiting to be worked on
right now? Is that normal? # of units in
How old is oldest job in the queue? inbox (WIP):

7. Do you have to set-up anything (equipment,

etc.) before doing this step? Setup time
(if applicable):
If so, how long does that take?
8. What system is being used for this step?
How do you track needed information (reports, Information
spreadsheets, etc.)? flow:

9. Batching: Is work "bundled" before moving to

the next department? If so, how many units # Items in
move to the next step at a time? each batch

10. What issues or barriers to flow make this Barriers to flow,

step painful or time-consuming? waste identified:

AHAs/Observations Potential Opportunities Solution Parking Lot

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.

 Process Walk Interview Sheet v3.4

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.

 Process Walk Interview Sheet v3.4

Gemba Walk Interview Sheet

Interviewer: Daniel Step #:5
Don't forget to take pictures of the
Interviewee: Ellie Step Name:
interviewees and the space.
Date: 15-Sep Package Order

Questions Data Notes

1. How many people work on this step? # of staff:
How many people are shared resources # of shared 1 She is a shared resource.
and work elsewhere too? resources:
2. What % of the time do people have % of time
available to work on this step? available:
15%

3. How long from the time work is

available to you until it is passed to the Lead time: 10 There is some waiting for supplies.
next step?
4. How long would it take to complete
this activity if you could work on it Work
without being interrupted or without (touch) time:
3
waiting?

5. What % of units received at this step % complete

are complete and accurate? and accurate:
93% Some have to be sent back.

6. How many units are waiting to be

worked on right now? Is that normal? # of units in Oldest item in queue has been
inbox (WIP):
18
How old is oldest job in the queue? there 20 minutes.

7. Do you have to set-up anything

(equipment, etc.) before doing this Setup time Prior to shift, pre-stock supplies are
(if applicable):
10
step? needed for the lunch rush.
If so, how long does that take?
8. What system is being used for this
step? How do you track needed Information
flow:
They have a Point-of-Sale Order system.
information (reports, spreadsheets,
etc.)?
9. Batching: Is work "bundled" before
moving to the next department? If so, # Items in Ideally, she wants to package them right
1
how many units move to the next step each batch away, so the food doesn't get cold.
at a time? Barriers to
10. What issues or barriers to flow flow, Often lots of orders are ready at the same
make this step painful or time- waste
Yes
time; Often I don't package them FIFO.
consuming? identified:
AHAs/Observations Potential Opportunities Solution Parking Lot

IIt's Lots of Customers Install Cordless

very activitie complain if VM for phone with
busy s for they get help headset will
at waitstaff there 1st but with help
lunch wait for food FIFO multi-tasking
time longer than
Difficult
others Better
She is taking to know
payments & which communication
answering customer with chef on
phones too s are order
waiting readiness
longest

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.

 Process Walk Interview Sheet v3.4

Difficult
She is taking to know Better
payments & which communication
answering customer with chef on
phones too s are order
waiting readiness
longest

Copyright 2019 GoLeanSixSigma.com. All Rights Reserved.