TABULATED PATIENT SATISFACTION SURVEY RESULTS

JULY 23-AUG 14, 2022

LEGEND:
VS-VERY SATISFIED S-SATISFIED DS-DISSATISFIED DP-DISAPPOINTED
NR- NOT RATED
SERVICES: # of
D
    VS S DS P NR respondents
1. PROMPTNESS   28 18 3 1 1 51
2. EFFICIENCY   30 18 2 1   51
3. COURTESY, FRIENDLINESS & RESPECT   38 11 1 1   51
4. FAIRNESS & ACCURACY   30 15 4 2   51

FACILITIES # of
D
    VS S DS P NR respondents
1. CLEAN AND ORGANIZE   37 12 1     51
2. ACCESSIBLE   36 11 4     51
3. INNOVATION   32 17 2     51

OVER-ALL EXPERIENCE # of
D
    VS S DS P NR respondents
1. DOCTORS   30 14 1   6 51
2. NURSES   29 11 3   8 51
3. NURSING ATTENDANTS   30 13 2   6 51
4. MIDWIFE   15 8     28 51
5. SECURITY   21 23 1   6 51
6. HOUSEKEEPING   24 15     12 51
7. LABORATORY   23 13 2 1 12 51
8. PHARMACY   21 15 2   13 51
9. BILLING   23 13 4   11 51
10.CASHIER   21 17 2   11 51
11. DIETARY   17 14 4 1 15 51
12. CANTEEN   14 17 2   18 51
13. OTHERS: other employee              

1. How long did it take for your concern in coming here was
address?       # of UNITS/ # OF SURVEY
PLACE HOURS MINUTES TOTAL respondents AREA FORMS
1. ADMISSION 6 38   5 CLINICAL 26
2. CANTEEN   22   2 NICU 0
3. CASHIER   23   3 GICU 3
4. CENTRAL STERILE SUPPLY UNIT   1     ER 1
5. DIALYSIS         TRIAGE 5
6. EMERGENCY ROOM 14 25   6 OPD 6
7. LABORATORY 7 10   4 ADMITTING 3
8. OPD 1     1 DIALYSIS 7
9. TRIAGE            
10. OTHERS:         TOTAL 51
WARD DISCHARGE            
BILLING OFFICE            
TOTAL            

Specific Staff Member/s stand out? who and/or why?

Doctor/s: Dra. E. Miguel (3x mentioned of her dedication and hardwork)
Admitting: Ms. Amie and Ms. Michelle
5th Floor:
Nurse/s: Ms. Ghie, Ms. Julie
Nurse attendant/s: marilyn, Sheera( 3x mentioned), Anne.
DR: Midwife Sol
Laboratory: Sir Joseph
Patient SUGGESTIONS:
Pharmacy: meds should not run out
Admin/Cashier: ATM machine sana po available dito sa ACE and also visa debit card
I.T- hospital wifi sana always available sa mga pasyente maka access
Laboratory: matagal and release ng result and ibang doctor till 12nn lang; matagal mag release ng result kahit
nakabigay na ng specimen agad.
Dietary: Bigyan sana ng food padin basta habang nasa room pa hindi pa settled bills.
Clinical: nurse station sometimes noisy at night, patient can't sleep well.

Prepared and consolidated by:

HANNAH JOY D. LOBATON, RN MAN

Health Education and Promotion Officer