VISVESVARAYA TECHNOLOGICAL UNIVERSITY

JNANASAMGAMA, Belagavi-590018, KARNATAKA

An Internship Report on
TOTAL QUALITY MANAGEMENT
Submitted in Partial fulfillment for award of degree in
Bachelor of Engineering
in
Mechanical Engineering
Submitted by
NARESH R
1BE18ME432
Internship carried out at
Kamtress Automation Systems pvt ltd

INTERNAL GUIDE EXTERNAL GUIDE

Dr. M C KRISHNAMURTHY Mr. NARASHIMA MURTHY
Professor, HOD,
Dept. of Mechanical Engg. KAS PVT LTD,
Bangalore
BMSECE, Bangalore

DEPARTMENT OF MECHANICAL ENGINEERING

BMS EVENING COLLEGE OF ENGINEERING,
Bull Temple Road
Bengaluru - 560019
Academic Year - 2021 - 2022
 BMS EVENING COLLEGE OF ENGINEERING
Bull Temple Road, Bengaluru - 560019

Department of Mechanical Engineering

Certificate
This is to certify that the Internship report, entitled “ TOTAL QUALITY
MANAGEMENT” is a bonafide work carried out by NARESH R, a bonafide student of
BMS Evening College of Engineering in partial fulfillment of the requirement for the VIII
Semester of Bachelor of Engineering in Mechanical Engineering of the Visvesvaraya
Technological University, Belgaum during the academic year 2021 - 2022. It is certified that all
the corrections/suggestions indicated for Internal Assessment have been incorporated in the
report. The Internship report has been approved as it satisfies the academic requirements in
respect of Internship prescribed for the VIII Semester.

Signature of External Guide Signature of Internal Guide Signature of HOD

Mr. NARASHIMA MURTHY Dr. M C KRISHNAMURTHY Dr. G GIRIDHAR
HOD, Professor, Prof. & HOD,
KAS PVT LTD, Dept. of ME Dept. of ME
Bangalore
Signature of Internal Signature of External
BMS EVENING
Examiner COLLEGE OF Examiner

ENGINEERING
Bull Temple Road, Bengaluru - 560019

DEPARTMENT OF MECHANICAL ENGINEERING

DECLARATION

I, NARESH R, hereby declare that the Internship titled “TOTAL

QUALITY MANAGEMENT” embodied in this report has been

carried out by me during VIII Semester of B.E degree at BMSECE
Bengaluru affiliated to VISVESVARAYA TECHNOLOGICAL
UNIVERSITY, BELGAUM. The work embodied in this report is original &
it has not been submitted in part or full for any other degree in any
University.
NARESH R
1BE18ME432

Date:
Place: Bengaluru
ACKNOWLEDGEMENT

The satisfaction and euphoria that accompany a successful

completion of any task would be incomplete without the mention of people
who made it possible, success is the epitome of hard work and perseverance,
but steadfast of all is encouraging guidance.
So, with gratitude I acknowledge all those whose guidance and
encouragement served as beacon of light and crowned our effort with
success.
I am thankful to our Management for being a constant inspiration
and providing all the facilities that needed throughout the Internship.
I would like to thank our Principal Dr. Rudra Naik for his constant
guidance, advice, and encouragement to complete the Internship.
I consider it a privilege and honor to express my sincere gratitude to
our beloved HOD, Dr. G GIRIDHAR for his constant encouragement and
all the support provided during this Internship.
I convey my sincere thanks to my guide Dr. M C
KRISHNAMURTHY, Professor, Dept. of ME for his valuable guidance
throughout the tenure of this Internship, and those support and
encouragement made this work possible.
It’s also a great pleasure to express my deepest gratitude to all my
faculty members of my department for their cooperation and constructive
criticism offered, which helped me a lot during my project work.
 Finally, I would like to thank all my family members and friends
whose encouragement and support was invaluable.

Thanking
you,
NARESH R
1BE18ME
432

ABSTRACT

The gap between the Industry and Colleges can be reduced by the
Industrial Internships. In out One Month Internship we
understood the basic working of the industries and the various
departments involved in the Industry and Knowledge on
Machinery, Machine Utilization and Machine maintenance.
Product and Process knowledge. In the KAMTRESS
AUTOMATION SYSTEMS PVT LTD industry we have learnt
the TQM Process and Understood the TQM Flowchart and the
importance of the TQM in production.

We understood the Stages of TQM and Importance of TQM and

Benefits of the TQM to the Industry to overcome the hidden
Wastes and to increase the Product Performance and to reduce the
Product Manufacturing Cost.
 CONTENTS
ABSTRACT
CHAPTER 1
About the Organization........................................08

1.1 Vision..............................................................................................08
1.2 Team...............................................................................................08
1.3 Services...........................................................................................08
1.4 Unique features...............................................................................09
1.5 Highlights........................................................................................09

CHAPTER 2

About the Department...............................................................................10

2.1 Quality control...............................................................................10

2.2 Learning Objectives.......................................................................10
2.3 Learning Objectives con’t..............................................................10
 2.4 Manufacturing quality vs Service quality......................................11
2.5 Cost of quality................................................................................11

CHAPTER 3

Internship Project.......................................................................................12

3.1 Evolution of TQM – New Focus....................................................12

3.2 Ways of Improving Quality............................................................12
3.3 Cause – and – Effect Diagrams.......................................................13
3.4 ISO Standards.........................................................................13

CHAPTER 4

Check List...............................................................................................….14

CHAPTER 5

5.1 Why TQM Efforts Fail.................................................................15

5.2 TQM with OM...............................................................................15

5.3 Process management & Managing supplier quality.................15

CHAPTER 6

Internship Outcomes..................................................................................16

ENCLOSURES

CERTIFICATE OF INTERNSHIP..................................................18
TOTAL QUALITY MANAGEMENT 2021-2022

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