RAMAN MATA

Cell: 8884537567
E-mail: ramanmata@gmail.com
LinkedIn: https://www.linkedin.com/in/raman-mata-7672a34

PROFESSIONAL SUMMARY
 Certified Scrum Master with over 17 years of experience in analyzing, designing, and
supporting business systems including outsourcing, transition and release management.
 Hands on experience in project management methodologies like Waterfall and Agile Project
Management.
 Experience in managing multiple projects simultaneously, handling complex relationships,
reporting to management and/or steering committees.
 Worked with the product development teams focusing enhancing existing product per user
needs for CPG/Retail businesses, Digital Transformation and Fintech.

EXPERIENCE
PayPal, Bangalore, India Sep’22-Present
Program Manager
 Lead and managed the development of One touch banking implementation and JCB 3DS activation
for Japan market.
o Managed an annual program budget of $8M+ by working across 15+ cross functional teams,
o Provided regular status updates to steering committees, stakeholder groups and executive
leadership.
o Was involved in GTM activities for JCB 3DS activation.

Publicis Sapient, Bangalore, India May’21-Aug’22

Agile Program Manager
 Oversaw program changes from inception to successful implementation of digital harmonized
customer experience across all channels resulting in better customer digital experience in finding
products and services for a leading health care services and solutions: Medtronic.
o Managed an annual program budget of $1M+
o Managed AEM development team along with accessibility, SEO and adobe analytics track as
part of overall digital harmonization program.
o Defines, manages and tracks leading and lag indicators that measure project execution. Creates
performance dashboards for project progress to milestones and delivery dates.

Accenture, Bangalore, India Jul’14-May’21

Associate Manager/Sr. Scrum Master
 Lead daily stand-ups and Scrum ceremonies for Salesforce-cloud TPM implementation for
UniLever, ABI and AEM Program Management for DSM.
o Experience managing multiple scrum teams in Accenture Digital and CPG in different
contexts- different team size, co-located vs distributed etc.
o Oversaw Agile Program changes from inception to successful implementation resulting in an
improvement in customer satisfaction of 15%.

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 o Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software
demonstrations. Track, escalate and remove impediments. Report at daily Scrum of Scrum
meetings
o Work closely with project owner in backlog management and continuous delivery of features.
Maintained storyboards, organized charts within JIRA and toolkit and influenced best practices
to team.
 Lead and manage the store rollout/ cutover activities for SAP Implementation for Loblaw. Loblaw
is the largest food retailer in Canada.
o Manage the cutover execution for over 500 Loblaw stores and ensure all cutover tasks
including Planogram load, Promotion and Price data load are performed successfully for go-
live.
o Refine cutover plan through QA and rehearsal cutovers to improve plan execution for
production, team engagement & communications, and overall awareness of requirements.
o Led team of 15+ resources that assisted in data archiving, data clean up tasks for different
stores and completing the Planogram load, Promotion and Price data load for go-live.

Accenture, Bangalore, India Aug’11-Jun’14

Business Analyst
 Lead and provided individual contribution in the role of functional analyst, supporting multiple
development projects for products Accenture CAS and Perfect-Sales.
o Liaised with business and functional owner during requirements workshop to prepare the
business requirements and functional design documents.
o Involved as a business consultant and assisted Unilever Brazil in retail execution and
merchandising using Perfect Sales. Crafted functional design documents and helped Unilever-
Brazil in implementing Free-Visit scenario and Dynamic Surveys to enhance their
merchandising and field sales execution.
o Involved as a functional analyst for DEX execution for Coke. Crafted use case definition
documents for Direct Exchange (DEX). DEX is a standard for electronic data interchange
(EDI) mainly used for North American retailers and consumer goods manufacturers who offer
Direct Store Delivery (DSD).

Accenture, Austin, Texas Jun’10-Jul’11

Project Lead
 Lead and manage MMIS development for Accenture Public Health Platform in Austin, TX. The
application is designed using ASP.NET Sharepoint, NServiceBus, FluentNHibernate and MS SQL
Server database.
o Managed and lead the service layer team involved in developing Add/Retrieve/Update
services for managing health insurance data for the Medicaid Management Information
System (MMIS).

Accenture, Chicago, IL
Senior Software Engineer/Analyst May’06-May’10
 Aon Corporation is a leading provider of risk management services, insurance and reinsurance
brokerage, human capital and management consulting, and specialty insurance underwriting.
o Serve as a liaison between technical and managerial staff. Worked with IT management and
their clients to understand their business needs and present our outsourcing model which helps
them in meeting their requirements.

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 o Responsible for maintenance and support within prescribed SLAs. Responsible for resolving
Sev 1(2 hours SLA) and Sev 2(4 hours SLA) tickets independently if needed. Responsible for
facilitating resolution of sev 3 and 4 tickets with offshore.
Quilogy, St. Louis, Missouri
Software Developer May’05-Apr’06
 Developed an N-Tier ASP.NET web application for State of Iowa’s Department of Vocational
Rehabilitation Services (DVRS). This application will assist the State counselor enter new disabled
Iowans into the system, facilitate the providing of services to these individuals, and track the
complete status of each individual's case. The application is built on a .Net platform with a SQL
database platform.
 Developed and implemented an N-Tier ASP.NET web application for Kansas State Department of
Education (KSDE). The purpose of this application was to provide a web-based application for
schools to submit Career and Technical Education Data and view reports. The application was
designed using ASP.NET, VB.NET and MS SQL Server database.

EDUCATION
University of Missouri-Columbia
M.S. in Electrical Engineering

University of Missouri-Columbia
M.S. in Civil Engineering

University of Pune, India

B.S. in Electronics Engineering

AREA OF EXPERTISE
Key Skills Agile Planning, Scrum, JIRA, Project Management, Business
Requirement Elicitation, Tableau, Power BI
Languages C#, VB.NET, ASP.NET 3.5, LINQ, JavaScript, SQL, PL/SQL, Visual
Basic
Microsoft Tools Visual Studio 2010, SQL Server 2000 Reporting Services, SQL Server
2000 Analysis Services, Azure
Database Systems Oracle 9i/11g, SQL Server, MS-Access
Other MS-Word, Excel, Power Point, Project, Visio

HONORS AND ACTIVITIES

 Merit scholarship from the State Bank of India (1992-1997).
 K.K. Wagh Memorial Merit Scholarship (1998-1999).
 Presented technical paper on “Digital Image Processing”, in the State Level Paper Presentation
competition at the TECHNOMILLENIUM – 2000, in Feb 2000.
 Presented technical paper on “Genetic Algorithm Applied to Electrical Engineering”, in the
National Level Paper Presentation competition at K.C.T. – Coimbatore, India.

REFERENCES
Available upon request

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