Installation Guide

EMC® DD OS

EMC Data Domain Operating System DVD

Installation Guide
302-001-819 REV. 06

May, 2014

This guide provides instructions for installing the Data Domain operating system (DD OS)
using a DVD drive connected to a USB port on the Data Domain system.
This installation method is intended for:
u New Data Domain systems shipped without DD OS software on the system disk
u Overwriting a system’s DD OS software

Note

For information about other upgrade methods, refer to the EMC Data Domain Operating
System Release Notes for the DD OS version you want to install and the EMC Data Domain
Operating System Administration Guide and EMC Data Domain Operating System
Command Reference Guide for your current version of DD OS.

This document covers the following topics:

u Requirements............................................................................................................ 2
u Installing and Configuring DD OS Software................................................................. 3
u EMC Online Support Site Access................................................................................ 6
Installation Guide

Requirements

DVD with DD OS Image, Externally Powered Drive with USB Interface Cable
Contact EMC Support to get authorization to download the DD OS Disk Image.
Go to the EMC Online Support site and download the DD OS Disk Image (4.8 or later) for
your system.
Burn the installer image onto a recordable or writable DVD.

Note

EMC Data Domain recommends that any disk provided to customers by service personnel
be "finalized" after burning so that nothing else can be written to it. This is a requirement
for federal sites.

To install the DD OS software on your system, you need an externally powered DVD drive
with a power cord and a USB 2.0-compatible interface cable.

NOTICE

Do not use a DVD drive powered through the USB port. The USB connection may not
provide sufficient power to operate the drive and a Data Domain system shutdown may
occur.

Installation instructions are in Installing and Configuring DD OS Software on page 3.

Time Required
The typical time needed to install and configure the DD OS software is 75 minutes:
u 45 minutes to install the software
u 30 minutes to configure the installed software

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Installing and Configuring DD OS Software

Note

You may need to change your system's BIOS settings before you can boot from a DVD
drive on the system's USB port and install software. Contact EMC Support for assistance
before starting the steps below.

Procedure
1. Connect a console to the Data Domain system, if not present, using one of these
methods:
l Remote serial link: Use for a serial console or laptop with terminal emulation
software such as Secure CRT, PuTTY, or HyperTerminal (required for running DD OS
commands). A null modem cable with a DB-9 female connector is required.
Laptops without a serial DB-9 connector should use a USB/Serial adapter (not
included) with the null modem cable.
Connect the console or laptop to the standard DB-9 male or micro DB-9 female
port on the system.
l Direct connection: Use for a PS/2 or USB keyboard with a VGA monitor, or KVM
console.
Connect the P/S2 keyboard and mouse to the system's DIN-type ports, the USB
keyboard to the system's USB-A port, and the VGA monitor to the system's DB-15
female port.

Note

KVM is not supported for DD2200, DD2500, DD4200, DD4500, and DD7200
systems.

2. Plug in the power cord for the DVD drive first, then power on the DVD and insert the
installation DVD. Connect the USB interface cable to a USB port on the Data Domain
system and the DD OS installation will happen on the next power on or reboot of the
system. (For USB port locations, refer to your system's Hardware Overview manual.)
3. If the system is powered down, power it up as follows:
l If the system has a power button on the front, press it.
l If the system does not have a power button on the front, remove (if inserted) the
AC power cords from the power supplies, wait until the power supply LEDs have
turned off, then reconnect the power cords.
Skip to step 5.
4. If the system is powered up with a system prompt on the console, then log in as
sysadmin (or an administrator-level user) and enter:
# system reboot

Note
The factory default password is the serial number on your Data Domain system. For its
location, refer to your system's Installation Guide.
If the default password has been changed, you need to use the new password.

Answer yes to the Are you sure? prompt.

Installing and Configuring DD OS Software 3

Installation Guide

5. As the system reboots, confirm that it is booting from the DVD drive by checking the
activity light (LED) on the drive, if present.

Note

If the system appears to be booting from the internal disk rather than the DVD drive,
contact EMC Support for assistance.

6. A boot menu appears.

Scroll down using the down arrow key to highlight the fresh install option for your
console interface, then press Enter to select it.

Note

VGA options are not supported for DD2200, DD2500, DD4200, DD4500, and DD7200
systems.

If you selected serial-fresh install, a screen summarizing serial console connection

settings will appear for 10 seconds, or until you press any key.
7. Before software installation starts, the following prompt appears:
Confirm: Do you want to delete all existing data?
[deleteallexistingdata/quit]

Continue with the first-time DD OS installation by manually entering:

deleteallexistingdata

Note

If there is no response after you enter the prompt phrase, verify that the correct
interface was selected in the GRUB menu.

8. After installation completes, the system automatically reboots.

Remove the DVD interface cable from the system as rebooting begins.

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 EMC Data Domain Operating System DVD Installation Guide

Note

Disconnect the DVD drive now to ensure rebooting from the system disk. You will not
use the installation DVD after DD OS is installed.

9. After the system reboots from disk, you are prompted to log in. Log in as sysadmin
with the default password abc123.
10.After logging in, you are prompted to accept the End User License Agreement (EULA).

Note

Service personnel should respond to the EULA prompt as follows:

l If the customer is present, show the customer the EULA, and how to view it later.
Then you or the customer can accept the EULA and continue with the installation.
l If the customer is not present, press Ctrl+C to bypass the EULA. The customer can
accept the EULA later (when first logging on to the system). Under no
circumstances are you to accept the EULA for the customer.

11.You are prompted to enter additional configuration information. Follow the

instructions the EMC Data Domain Operating System Initial Configuration Guide,
available on the EMC Online Support site.
After software configuration is complete, all DD OS commands and system resources
are available.

Installing and Configuring DD OS Software 5

Installation Guide

EMC Online Support Site Access

For documentation, release notes, software updates, or information about EMC products,
go to EMC Online Support at https://support.emc.com. (Support log in is required.)
EMC Data Domain product documentation
To view documentation for EMC Data Domain products, go to EMC Online Support
and click Support by Product below the Search box. Type Data Domain in the Find a
Product box, wait for those words to appear in the list of matches below the box, and
click the words. Then click >>. In the list of categories under the Search box, click
Documentation.
u The Product choices let you filter results by Data Domain system model number,
such as DD990, or by DD OS software release.
u The Content Type choices let you filter results by category. Click More under
Content Type to see all of the categories. The categories that contain end-user
and compatibility documentation are:
l Manuals and Guides, for the software and hardware manuals for your system,
and for integration guides that explain how to use EMC Data Domain systems
with backup software and other products
l Release Notes, for specific versions of the EMC Data Domain Operating
System and EMC Data Domain products
l Compatibility Document, for guides that show which EMC and third-party
components are compatible

Technical support
Go to EMC Online Support and click Service Center. You will see several options for
contacting EMC Technical Support. Note that to open a service request, you must
have a valid support agreement. Contact your EMC sales representative for details
about obtaining a valid support agreement or with questions about your account.

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Copyright © 2010-2014 EMC Corporation. All rights reserved. Published in USA.

Published May, 2014

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For the most up-to-date regulatory document for your product line, go to EMC Online Support (https://support.emc.com).

EMC Online Support Site Access 7