7/25/23, 12:10 PM ServiceNow Administration Fundamentals On Demand - Now Learning

ON-DEMAND COURSE | L EV EL : BEGINNER

 20 hours 16 minutes


ServiceNow Administration Fundamentals On Demand

Begin your System Administrator journey by learning the fundamentals of administering the ServiceNow platform.

300 Learning Credits / 300 USD

Pay and Begin

Achievements
By completing this course you will achieve the following:

  

Eligibility for CSA Voucher

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Overview Syllabus

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Course Outline
 Book Help  3 m i n u tes
Get the eBook which contains the steps for the hands-on practice lab
exercises.

 SNAF Introduction  2 m i n u tes 

 SNAF Labs: Know Before You Go 

How to navigate a Now Learning instance for this class.

 ServiceNow Administration Fundamentals Introduction  2 m i n u tes

Welcome to ServiceNow Administration Fundamentals! If you have not yet
taken Welcome to ServiceNow, please do so to familiarize yourself with the
ServiceNow Platform.

 SNAF Module 1: ServiceNow - The Modernized Work  1 hour 15

m i n u tes

Experience

 ServiceNow Class Resources  6 m i n u tes

Explains the ServiceNow Platform.

 Explore the Modernized Work Experience + Knowledge Check  8 m i n u tes

General Platform navigation.

 SNAF Module 1 Labs  1 hour

Module 1 Lab expectations.

 SNAF Module 2: Explore the Power of the ServiceNow  1 h o u r 52


Platform m i n u tes

 Instance Configuration  1 1 m i n u tes

Configure your instance to comply with company brand image.

 Install Applications - Part 1  4 m i n u tes

Ensure technical teams to start learning about baseline versions of
applications. Install and activate plugins.

 Install Applications - Part 2  1 0 m i n u tes

Ensure technical teams to start learning about baseline versions of
applications. Install and activate plugins.

 Install Applications - Part 3  7 m i n u tes

Ensure technical teams to start learning about baseline versions of
applications. Install and activate plugins.

 Lab 2.4 - 2.6 Introduction  1 m i n u te

Establish applications and ensure appropriate access by configuring users,
groups, and roles.

 Explore the Power of the ServiceNow Platform - Knowledge  2

Check m i n u tes
Module 2 recap and knowledge check.

 SNAF Module 2 Labs  1 h o u r 1 5 m i n u tes

Module 2 Lab expectations.

 SNAF Module 3: Configure Applications for Business  3 h o u rs 1 4 m i n u tes 

 Configure Applications for Business Introduction  4 m i n u tes

Configure lists and forms in both the classic environment and workspaces to
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meet specific audience needs.

 Classic Environment Lists and Filters - Part 1  1 1 m i n u tes

Identify incidents and inquiries for a new product launch. Work in the classic
list environment.

 Classic Environment Lists and Filters - Part 2  1 3 m i n u tes

Working in the classic environment with lists and filters.

 Workspace Lists and Filters  1 0 m i n u tes

Explore differences between a workspace and classic environment.

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 Workspace Lists and Filters Demo  8 m i n u tes

Explore differences between a workspace and classic environment.

 Form Configuration  1 4 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Form Configuration - Demo 1  9 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Form Configuration - Demo 2  7 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Form Configuration - Demo 3  4 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Advanced Form Configuration  6 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Advanced Form Configuration Demo  1 0 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Configure Applications for Business - Knowledge Check  3 m i n u tes

Add fields to forms to maintain the quality of data for a new training device.

 Module 3 Labs  1 h o u r 3 0 m i n u tes

Module 3 Lab expectations.

 SNAF Module 4: Configure Self Service  1 h o u r 5 8 m i n u tes 

 Configure Self Service - Introduction  3 m i n u tes

Configure self service offerings. Utilize Flow Designer to leverage existing
flows and create new ones.

 Service Catalog  1 4 m i n u tes

Order an infinity device. Track orders and inventory.

 Service Catalog - Demo 1  6 m i n u tes

Order through Service Catalog. Track orders and inventory.

 Service Catalog - Demo 2  9 m i n u tes

Order through Service Catalog. Track orders and inventory.

 Flow Designer  9 m i n u tes

Automate procurement processes.

 Flow Designer - Demo  9 m i n u tes

Automate procurement processes.

 Configure Self Service - Wrap Up and Knowledge Check  4 m i n u tes

Configure Self Service knowledge check.

 Module 4 Labs  1 hour

Module 4 Lab Expectations

 SNAF Module 5: Enable Productivity  1 h o u r 51 m i n u tes 

 Reporting - Part 1  1 3 m i n u tes

Generate reports from various sources.

 Reporting - Part 2  7 m i n u tes

Generate reports from various sources.
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 Reporting Demo  6 m i n u tes

Demo on the Report Designer experience in the platform.

 Form Templates, Quick Messages, and Notifications  8 m i n u tes

Explore templates and quick messages.

 Notifications Demo  8 m i n u tes

Creating an email notification.

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 Notification Wrap Up and Knowledge Check  8 m i n u tes
Wrapping up notifications and introducing the Enable Productivity
knowledge check.

 Module 5 Labs  1 hour

Module 5 Lab expectations.

 SNAF Module 6: Manage an Instance  25 m i n u tes 

 Monitor an Instance  4 m i n u tes

Perform basic instance monitoring functions.

 Monitor an Instance (Bonus Content)  1 m i n u te

Perform basic instance monitoring functions.

 Extending Value  4 m i n u tes

Exploring Administrator spaces along with release and upgrades.

 Release and Upgrade Resources (Bonus Content)  1 m i n u te

Exploring release and upgrade resources.

 Monitor an Instance - Demo  4 m i n u tes

Demo on how to monitor an instance.

 Module 6 Labs  1 0 m i n u tes

Module 6 Lab expectations

 SNAF Module 7: Manage Data  3 h o u rs 41 m i n u tes 

 Data Schema  1 3 m i n u tes

Working directly with data in the Platform and exploring table relationships.

 Data Schema - Demo  6 m i n u tes

Exploring data and schema maps.

 Application/Access Control - Part 1  1 2 m i n u tes

Restrict access to the Infinity HHD and secure records in the Platform.

 Application/Access Control - Part 2  1 3 m i n u tes

Restrict access to the Infinity HHD and secure records in the Platform.

 Application/Access Control - Demo  1 3 m i n u tes

Restrict access and secure records in the Platform.

 Import Data  6 m i n u tes

Importing data through import sets in the Platform.

 Import Data - Demo  1 5 m i n u tes

Importing data through import sets in the Platform.

 Configuration Management Database (CMDB)  9 m i n u tes

Track devices and their relationships using the CMDB.

 Configuration Management Database (CMDB) - Demo  3 m i n u tes

Track devices and their relationships using the CMDB.

 CMDB Wrap Up and Knowledge Check  7 m i n u tes

Wrap up and knowledge check for managing data.

 Module 7 Labs  2 h o u rs
Module 7 Lab expectations.
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 SNAF Module 8: Package Enhancements for Testing  1 h o u r 3 6 m i n u tes 

 Book Note 
Book Information

 Migration and Integration  7 m i n u tes

Creating update sets within your instance.

 Migration and Integration - Demo  1 4 m i n u tes

Demonstration of migration and integration in the Platform.

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 UI Policies and Business Rules  1 5 m i n u tes

Require specific support data to speed up resolution time.

 Applying an Update Set and Knowledge Check  7 m i n u tes

Make configuration changes to a form and move those changes to a new
instance.

 Module 8 Labs  50 m i n u tes

Module 8 Lab expectations

 SNAF Module 9: Capstone Project  4 h o u rs 1 m i n u te 

 Module 9: Capstone Project Introduction  1 m i n u te

Capstone project introduction for the SNAF course.

 Module 9 Capstone Project  1 hour

Module 9 Capstone Project introduction.

 Module 9 Bonus Content  3 h o u rs

Module 9 Bonus Content information

 Certified System Administrator Voucher Info  5 m i n u tes

Congratulations on completing ServiceNow Administration Fundamentals!
Please read the information below to understand the voucher terms and
conditions as well as how to receive your certification exam voucher. NOTE:
Voucher may require payment.

 Instance Help  8 m i n u tes

Instance Help

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