April 22, 2010March 9, 2009/monday

1. Hi there gGood (morning/afternoon/evening), Mr/Ms ___(name)________! This is ___(agent’s

name)______Sarah and I’m calling oon behalf of EASTWESTBANK________________.

2. CLEARCALL...
Your calling card company when calling your relatives and friends in the Phil’s.
How are you doing today? (wait for answer) That’s good to hear..

3. Anyway ma’am/sir, Tbase on our records you have used our Prepaid Disposable Card for quite
sometime, when calling Phil’s. And the reason of my call is…..

A. For REJECT (16)

a. …….for me to confirm if you have already received your EASTWESTBANK________________

credit card in replacement of inform you that your AIG________________ credit card.

a.1 (If RECEIVED) That’s good to hear, sir/ma’am. I presume that you are already using your
EWB________________ card?

a.1.a (If YES) Just a short reminder, please cut your old AIG________________ card for
your own protection. Thank you for patronizing EWB________________ credit card, and
have a good day!

a.1.b (If NO) I will forward the status of your card to EWB________________ right
away, and have them call you right away. Kindly expect a call from the Credit card
department within the next few days. Thank you and have a good day

a.2 (If NOT RECEIVED, Proceed to B. For REFER (18))

you are pre-selected from among our customers to get a 10minutes call in the Phils!! And to avail our
promotions just simply register with us and load at least 10$ and you can get your free call….. So
how’s that sound to you?

B. For REFER (18)

For us to facilitate delivery of your EASTWESTBANK________________ CARD, all I need to do

is to verify a few details.

Your preferred delivery address is…? (wait for answer)

What will be the best time and date for us to deliver your card? (wait for answer)

Thank you very much ma’am/sir. We will do our best to deliver your card at your preferred date
and time. Please make sure that you or your authorized representative will be at the address to
accept the card.
Good day to you!

And sir/mam mind me asking where you calling in the Phils?

Is it in manila or in the province?
Do you still talk in Tagalog? (Laugh talaga? wow!…rapport. rapport…rapport)

By the way the good news here is you don’t have to go out in your house and go in any establishment
to buy prepaid disposable card anymore!, To simply registered with us you can call them anywhere
and anytime you want, just for dialing our RELOADING HOTLINE for free!.
Then we will immediately load the AMOUNT TO YOUR ACCOUNT. And
Its really easy and very CONVENIENT, CLEAR AND ACCESSIBLE LINE and most important
there’s NO HIDDEN or EXTRA CHARGES, LOW CALL RATE PER MINUTE (so you can take your
time for talking with them!)!!..
EASY TO USE AND NO EXPIRATION….

Just give us some of your personal information like your name address and
so on……..and of course the fastest way for payment is through credit card,
by the way mam/sir what you usually use when buying something using card,
is it your master card or Visa card?
Ok great or
But anyway
(….you don’t have to worry ‘bout your credit card information we assured you that everything
will be keep as confidential here in our company...)

(Closing)
So Mr/Mrs we have everything in covered now, you can use your rechargeable account anytime
you want just give us a call in our hotline ok? Anyway, are you still residing on this address (in
data list) and this is your number right?, perfect..
And before I forgot for calling with our hotline for reloading just look for me my name again is
KELLY. You take care po and have a great day!…

THANK YOU SO MUCH….. HAPPY CALLING!!!

SARAH TONI DELOS SANTOS

PCSI/CLEARCALL