SkyElectric Network

Operations Center
Premium NOC Services

As low as
Rs 250/kW (Monthly)
plus tax

WITH WITHOUT
S. No. SERVICE ITEMS DESCRIPTION
SUBSCRIPTION SUBSCRIPTION

1 Firmware Upgrades Ability to upgrade to new release and bug fixes Free
Rs. 5,000/-
per quarter
2 Preventive Maintenance Maintenance visits on Quarterly Basis Free

3 On Call Support Real-time support for any kind of query or education 24/7 Not available

4 On-Site Issue Resolution On-site Visit and problem resolution Free Rs. 3,125/- per visit*

5 Remote Rectification Real-time remote rectification in case of any issue Free Disabled

6 SmartFlow® Intelligent Upgrades Software upgrades for improved working Free Disabled

7 Smart App Notification Alerts on SkyElectric Smart App Free Disabled

8 Energy Saving Report Monthly Saving Reports Free Disabled

9 Monthly Saving Reports Monitoring of System Performance 24/7 Free Disabled

10 On-Demand Solar Production Report PV Production report as per customer request Free Rs. 625/- per report

PAYMENT PLAN

Package Price (Monthly) Rs. 250 per kW Rs 225 per kW

Total Amount for 10kW System Rs. 30,000/- plus tax Rs. 54,000/- plus tax

Terms and Conditions:

• Charges per kW are based on inverter capacity.
• Grid-related issues, load redistribution or any customized requirement not within SkyElectric scope will be charged as Rs.3,125 per visit*
in case of subscription and Rs.3,125 per visit* in case of non subscription.
• Mentioned charges are excluding cost of repair or replacement of System components after the expiry of respective warranty period.
• Services tax will be applied on all mentioned prices.
• All conditions and prices are subject to change without prior notice.
• If you opt-out of the service, you need to make sure of Quarterly maintenance of the system to sustain the system's health. In case of
negligence, it will affect the system's warranty, resulting in warranty void.

*As per actual, transportation will be charged for the cities other than Rawalpindi, Islamabad, Karachi, Lahore and Peshawar and a fair time policy of 90 minute
will be applied.

customer.care@skyelectric.com www.skyelectric.com
/skyelectricinc /skyelectric
Frequently Asked Questions (FAQs)
What if I don’t subscribe to NOC Services?
Your SkyElectric Smart Solar System will not
be monitored 24/7 and no remote rectification
will be available for any issue. Each visit will be
charged at Rs 3,125. Moreover, the preventive
maintenance will be charged at Rs 5000 on
quarterly basis. Preventive maintenance is
essential to maintaining the validity of the
warranty. In case of any component failure/
replacement, the downtime will be minimum five
(5) days, as customers with subscription will be
dealt on priority. This downtime will also result
in loss of solar generation and savings. For the
sake of illustration, a 10kW hybrid system may
produce between 30-40 units a day, based on
installation, location, and weather conditions.
Will it be cheaper for me to pay the above
charges and not subscribe to the NOC
service?
The loss during any down time along with visit
and preventive maintenance charges will sum
up to more than the price of the package. The
number of site visits required will increase given
there will be no remote rectification. Based on
historical data 4 alerts per month per system are
resolved remotely. Even if we suppose just one
visit per month, the annual cost to not having the
NOC service may end up exceeding Rs 70,000.
• Preventive Maintenance and Firmware
Upgrade charges: 5000 x 4 =
Rs. 20,000/-
• Charges for Site visits :3125 x 12=
Rs. 37,500/-
Average loss due to downtime:
• Per Incident downtime = 4 days average
• Number of Yearly Visits = 12
• Downtime throughout the year = 4*12 = 48
Days
• Average daily production for 10kW = 40
• Unit Loss during downtime = 40*48 = 1920
Units
• Total loss in rupees: 1920 x 25.65 (approx.)
= Rs. 49,248/-
• Total annual cost to customer who
does not subscribe to NOC services
= 20,000+37,500+49,248 = Rs. 106,748/-
customer.care@skyelectric.com
/skyelectricinc /skyelectric
What will happen if my remote rectification
is disabled?
everyone is home, the tv lounge is occupied, the
kitchen is being used to prepare tea and lights
are being turned on around the house. All of a
sudden everything turns off: the tv, the kettle,
microwave and lights; all due to an overload on
the SkyElectric Smart Solar System. If remote
rectification were enabled, the NOC team would
immediately notice that your load has turned
off due to an overload scenario and would have
called you to help reduce the load and turn
the system back on. However, without remote
rectification you will be left without electricity
until the NOC team is called to the site to rectify
an issue that could have been resolved instantly.
What will happen if my SmartFlow®
Intelligent updates are disabled?
If SmartFlow is disabled then features such as
ensuring there is enough room in the battery to
store excess, free solar energy and use it in the
evening, during peak tariff time will no longer
be available to you. Hence you will miss out on
the savings SmartFlow provides by reducing
your peak tariff grid consumption. Furthermore,
monetary savings features such as ensuring
the battery is not charged at night from the grid
(unless needed) will be disabled. Your system
will also no longer get updated tariff rates or grid
outage rates.
What is a Firmware update? What is the
benefit of this update?
A firmware update is essentially an update of
the software running on your electronics in the
Smart Solar System. It is similar to the software
updates on your mobile phone or laptop. These
updates are important because they contain
improvements, new features, that have been
requested by you, and bug fixes. Take an
example of the battery management system
firmware. Important updates are rolled out three
or four times a month for this firmware based
on updates in our cell balancing and monitoring
algorithms or any bug fixes that help extend the
life of your batteries and/or improve safety. A
system can function without firmware updates,
but for example, if there is a critical bug that
needs to be fixed to enhance battery life, your
system will not benefit from this if you opt out of
subscribing to NOC Services
www.skyelectric.com
What if I choose not to subscribe to the NOC
Service package?
You will still be charged Rs 5,000 per quarter for
the preventive maintenance visits and firmware
upgrades. These are required to ensure the
health and safety of your SkyElectric Smart Solar
System, and keep your warranty valid. Refusal to
pay this will void your warranty and SkyElectric
will charge for any repair work that may be
required. You will not be able to monitor your
System through the App, nor have access to App
functionality.
What is excluded from SkyElectric scope of
work in case of site visit?
Any grid-related issue, load audit, load
redistribution or any customized request is out
of SkyElectric scope and will be charged at Rs
3,125 per visit with a fair time policy of 90 minutes.
Can I pay these charges on monthly or
quarterly basis?
No, only option available for payment is One-Year
or Two-Year in advance.
What is the advantage of paying Two-Year
subscription fee in advance?
There is a 10% discount on subscription for
paying 2-year advance.
Are these subscription charges inclusive of
Government Taxes?
No, Service Tax will be charged on the
total amount as per Government regulations.
I thought NOC services were included when
I purchased my SkyElectric Smart Solar
System? Why am I being charged for these
services now?
When you purchased your SkyElectric Smart
Solar System, NOC services were included, but
only for the period stipulated in the contract.
What will happen if I don’t pay in time?
If you don’t pay in time, your NOC services will
be disabled.
How do I pay the charges?
You can pay the charges through Jazz Cash or
Online Bank Account. Details are mentioned in
the Invoice.