COMMUNICATION

Q1: How important is COMMUNICATION to you?

(Write your answers in the chat box)

➢Communication has evolved from Latin language.

➢Communis (n) means common, commonality, sharing

➢Communicare (v) means make something common

➢Some scholars relate the term communication with an English word
“community.”

➢Communication is the foundation of a community.

(1) imparting or exchanging of information, ideas or feelings

(2) a document or message imparting news, views, information, etc.

(3) the study of ways in which human beings
communicate, speak, including gestures,
telecommunications systems, publishing, broadcast
media, etc.
Characteristics of Communication:
1. It involves a minimum of 2 persons.
2. It is basically a 2-way process.
3. The forms of communication are (1) orders (2) reports (3) instructions (4)
queries
4. It is influences by the mode of thinking of both the sender and receiver.
5. The main objectives of communication are to (1) build interpersonal
relationships and (2) enhance human behavior.
6. Communication is a circular process that starts and ends with the sender.
COMMUNICATION process involves the following important factors:

(1) Sender – initiator of the message

(2) Message

may be sent by computer, telephone, letter, memo,

report, announcement, picture, spoken word
(3) Encoding

I. converting the idea into words or gestures

that will convey meaning
(4) Channel – mode message flows
• Computer
• Telephone
• Cellphone
• Television
• Letters
• memorandum
(5) Receiver decodes message.

translating the message from its symbol forming a

meaning

successful communication takes place only when a

receiver understands the meaning intended by
the sender
6. Decoding – comprehending the message
(7) FEEDBACK travels to sender.

the verbal and nonverbal responses of the

receiver create feedback
 Noise
anything that prevents the receiver to obtain the
message sent by the sender
PHYSICAL NOISE
the everyday environmental noise
that disrupts the messages such as
low telephone volume, a distracting
seatmate, or the sound of vehicles
Physiological impairment such as
deafness or blindness may also be
considered as physical noise.
SEMANTIC NOISE
when a sender and a receiver
interprets words in different
ways. Syntactical,
organizational, and cultural
noises are kinds of semantic
noise.
a. Syntactical Noise are
b. Organizational Noise
c. Cultural Noise
whole
PSYCHOLOGICAL NOISE
refers to thoughts and feelings
that can distract a person from
fully understanding a sender’s
message. It can be bias, anger,
strong emotions, etc.
COMMUNICATION TYPES
• the ways by which communication can be expressed
1. Verbal
• Intrapersonal
• Interpersonal
• Oral communication
• Public Communication
2. Nonverbal – passive form of communication
• Kinesics – body movements
• Paralanguage -- voice
• Haptics --- touch

3. Written – act of transferring and exchanging information through

letters, symbols and words
4. Visual Communication – the act of transmitting
information using visual elements
Examples:
Drawings, signs, typography, colors, shapes, graphic
designs, illustrations, animations
Q2: Which mode of communication are you often
exposed to in your workplace/organization? What do
you think are the skills needed to communicate
properly using that mode?
➢Human communication is the process of making sense out of the
world and sharing that sense with others by creating meaning
through the use of verbal and nonverbal messages.
PROFESSIONAL COMMUNICATION
➢all spoken and written exchanges of ideas and
information between persons directly or indirectly
involved in the organizational setting
PROFESSIONAL ORGANIZATION

➢a stable system of individuals who work

together to achieve, through the hierarchy
of ranks and division of labor, common goals
 CASE ANALYSIS
Communication Flow
COMMUNICATION NETWORKS
➢are linked communication channels or paths through which
communication flows from one person to another in the
organization

➢signify the existence of specific patterns by which messages

are communicated between three or more individuals (Neher
1997)
Two fundamental components by which communication flow:

1. FORMAL CHANNEL
➢officially sanctioned channels for flow of communication

➢function through rules, regulations and are directly connected to the

organizational structure defined by the organization
The organization's designated structure indicates two major directions of
communication flow, they include:
1.1 Vertical Communication
➢is the flow of information both up and down the chain of command

➢involves an exchange of messages between two or more levels in the

organizational hierarchy
Two categories in vertical communication:

1.1.1 Downward communication

➢Communication flows from a higher level to one or more lower levels

➢may be in the form of staff meeting, company policy statement, company

newsletters, informational memos, face-to-face contact and speeches.
Most downward communication involves information like:

➢Job instruction or specific jobs

➢Relations between tasks
➢Goals/objectives
➢Directions, decisions
➢Procedures and practices to be adopted
➢Performance feedback
➢Encouragement/appreciations
1.1.2 Upward Communication
➢communication flows from a lower level to higher levels in the organization

➢consists of messages sent up the lines from subordinates to managers

➢ provides feedback for upper management regarding policies and practices,

which allows for wider participation in decision-making
Most upward communication consists in the following topical points:

➢Progress reports or information

➢Problem resolutions
➢New developments
➢Suggestions for improvements
➢Complaints/problems
➢Appeal (Requests)
➢Exit interviews
1.2 Horizontal or Lateral Communication
➢occurs in an organization between employees at the same hierarchical level

➢appears to be more prevalent across the lower levels of the organization,

where it tends to focus on problem-solving, information sharing and conflict
resolution

➢used to improve understanding, coordinate efforts for achieving organization

objectives.
Formal communication channels are like highlighted roads on a road map.
They specify organizational members who are responsible for tasks and
communicating information to levels above and below them and back and
forth to adjacent units.
2. INFORMAL CHANNEL
➢are communication routes that are not prespecified by the organization but
that develop through interpersonal relationships in the organization

➢ helps to convey unofficial or informal information (for example, conversations

among personnel and year-end functions); information may be work related,
social or personal.
➢grapevine (rumor mill) --- a popular informal communication channel

➢often moves faster, typically because senders are highly motivated to

pass information on
 FORMAL INFORMAL
Authorized, planned, and regulated by the organization Not specified by the organization

Define who has responsibility for information

dissemination and indicate the proper recipients of Develop through interpersonal activities of organization
work-related information members

Reflect the organization’s formal structure

May be short-lived or long-lasting
May be modified by the organization
They are more often horizontal (lateral) than vertical
Minor to severe consequences for ignoring them
Information flow can be very fast

Used for both work-related and non-work information

Q3: How important is professional communication to you
as a member of an organization?

(Write your answers in the chat box)

UNITY PROFESSIONALISM PRODUCTIVITY PEACE & HARMONY
Enrichment links
https://www.youtube.com/watch?v=GY3ADgnWLos