ASSIGNMENT 1 FRONT SHEET

Qualification BTEC Level 4 HND Diploma in Business

Unit number and title Unit 6: Management a Successful Business Project (5039)

Submission date Date received (1st submission)

Re-submission date Date received (2nd submission)

Student name Doan Tu Viet Hai Student ID GCH210923

Class GBH1113 Assessor name Duong Ngoc Son

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature:
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I. Introduction.........................................................................................................................................................6

II. DEFINITION AND THEORETICAL DISCUSSION.........................................................................................6

A. Definition of project........................................................................................................................................6

B. Definiton of project manager...........................................................................................................................6

C. PROJECT LIFE CYCLE.................................................................................................................................6

1. Initiating......................................................................................................................................................7

2. Planning.......................................................................................................................................................7

3. Execution.....................................................................................................................................................7

4. Closing.........................................................................................................................................................7

III. PROJECT SCOPE...........................................................................................................................................8

A. Project scope statement....................................................................................................................................8

B. Deliverables.....................................................................................................................................................8

C. Acceptance criteria..........................................................................................................................................8

D. Project exclusions............................................................................................................................................8

IV. MILESTONE AND SCHEDULE....................................................................................................................8

A. Milestone.........................................................................................................................................................8

B. Work Breakdown Structure...........................................................................................................................10

C. Ganttchart (Project Schedule):.......................................................................................................................11

V. PROJECT COST ESTIMATION......................................................................................................................11

VI. QUALITY MANAGEMENT........................................................................................................................12

VII. RISK MANAGEMENT................................................................................................................................12

VIII. STAKEHOLDER COMMUNICATION.......................................................................................................13

IX. RESEARCH APPROACH............................................................................................................................14

A. Definition, pros, cons and the chosen approach for the project......................................................................14

1. The Quantiative research...........................................................................................................................14

 2. The Qualiative research.............................................................................................................................15

3. The chosen approach for the project..........................................................................................................16

B. Data collection tool........................................................................................................................................16

1. Survey........................................................................................................................................................16

2. Interview....................................................................................................................................................16

3. Sampling....................................................................................................................................................18

4. Interview Question.....................................................................................................................................20

X. Conclusion.........................................................................................................................................................21

XI. References.....................................................................................................................................................22
I. Introduction
The Covid-19 epidemic has had a significant negative influence on business conditions
throughout the world, particularly in the service sector, with a number of implications including a
sharp fall in revenue and supply chain disruption, among others. To follow the fashion Due to this,
firms must implement suitable plans to handle problems with consumers, cash flow, the supply
chain, the workforce, and digital support. A significant service company in Vietnam's Board of
Directors (BOD) hired him as an assistant to help them create strategies for various scenarios to
address their post-Covid-19 recovery needs in Vietnam, according to the newspaper. This report
will design a project study to identify potential hazards using information from research
methodologies, and then develop response tactics. Comprehensive project management plan with
information about the project's goals, timetable, quality, risk, and resources. For the long-term
success of a project and this company in the future, this study also examines the Project Lifecycle
(PLC).

II. DEFINITION AND THEORETICAL DISCUSSION

A. Definition of project
A project is a group of tasks that must be completed to achieve a specific goal or outcome.
Depending on the size and scope of the project, the tasks can be simple or complex (Yarbrough,
2021).

B. Definiton of project manager

Beginning with the project's idea and continue throughout the whole project lifecycle is the
process of project management. To complete tasks, responsibilities, events, and other initiatives, it
is necessary to have a full knowledge of the company's resources and how to assign them
(Yarbrough, 2021).

C. PROJECT LIFE CYCLE

A project is guided from beginning to end by the project management lifecycle, which is a
step-by-step structure of best practices. It offers project managers a logical way to plan, carry out,
and finish projects. The project team will improve their chances of success by carefully following
each stage (Coursera, 2021). Includes the following 4 stages: Initiating, planning, execution, and
closing:
 1. Initiating
The author will define the project at the outset. Align the team's roles, resources, and
project objectives. When it comes to identifying what the project's stakeholders expect from it and
its specific objectives, the team will be moving in a direction that is clear. It is a crucial stage in
deciding a project's success. The following are some of the steps in this phase: Consult with
stakeholders to understand the objective and desired results of the project; define the project's
scope; specify SMART objectives; specify available resources, such as budget and time; choose
the team size and necessary roles; choose the frequency and stakeholders involved in the project;
and draft the project proposal and project charter (Coursera, 2021).

2. Planning
The budget, timeline, and milestones, as well as the resources and necessary
documentation, will all be determined during the planning phase. Also, this step entails estimating
and forecasting risks, putting change management techniques to use, and creating communication
protocols. Choosing what to do with your forces is the planning phase, if gathering your troops is
the starting phase (Coursera, 2021).

3. Execution
A project's execution includes carrying out your plan and managing the team. For the most
part, this entails monitoring and measuring progress, maintaining quality, reducing risk, managing
the budget, and using data to guide your decisions. Specific steps might include: Monitoring job
progress with instruments like burndown charts or GANTT diagrams; Taking action when hazards
present themselves; tracking expenses; maintaining the focus and motivation of the squad; keeping
everyone involved in the process informed; incorporating modifications through change requests
(Coursera, 2021).

4. Closing
In the closing phase of the project management lifecycle, you’ll conclude project activities,
turn the finished product or service over to its new owners, and assess the things that went well and
didn’t go so well. It’ll also be a time to celebrate your hard work. Steps in the closing phase can
include: conducting retrospectives and making notes of adjustments you can make later; letting
 stakeholders know when the project is finished and distributing an impact report; interacting with a
project's new owners; making a report to close out a project; celebrating the project's completion
and your accomplishments (Coursera, 2021).

III. PROJECT SCOPE

A. Project scope statement
The project name is Service Sector Economic Resilience Study. This project belongs to the
type of research project. The goal is to talk about the problems that the covid 19 epidemic has
caused and offer solutions to the economic recovery of the service industry.

B. Deliverables
The name of the project is the study of the economic resilience of the service industry. In
the past 2 years, the covid epidemic has affected the global economy, affected people's lives, and
caused heavy damage. Through this study, it is possible to assess and assess the economic
resilience of the service industry after Covid 19.

C. Acceptance criteria
Research paper must be less than 3,000 words plus 10%. Quoted in Harvard style. Use
subjects other than third person such as: they, their, author…

D. Project exclusions
The research paper has more than 3 thousand words plus 10%. Do not use the first person
like I, you, mine, etc. In addition, it must be clearly cited in Harvard 11 style when sourcing online
or from research sources.

IV. MILESTONE AND SCHEDULE

A. Milestone

Date Tasks

30-5-2023 Finalize the study design on

 economic resilience of the service
sector

6-6-2023 Collecting data on the damage of

the service industry after Covid 19

12-6-2023 Analyze and assess the resilience

of the service industry

20-6-2023 Conclusion and report of research

results
 B. Work Breakdown Structure

Research on the resilience of the service industry

Initiating and planting Closing

Excution

Conduct Validatio
Identify Define n and Identify Cross-Industry Risk
Define Scope Develop Conduct the Report Recommendation Knowledge Project Project
stakeholder Review Resilienc Analysis Assessment
Research and Researc Literature research and s Sharing Evaluation Closure
s Review e
Objectives Deliverab h Plan Document
Factors
les Collect ation Present the
Expectations the data research
budget
and timelines; detailing the findings
preparation; patterns
objectives of resources, resourcefulness adaptability research
Prepare
the methodologies, Analyze the methodology,
Time public profession industry
stakeholders and data research findings, stakeholders
data als
collection analysis, and
techniques. conclusions.
Write a
research
paper
 C. Ganttchart (Project Schedule):

V. PROJECT COST ESTIMATION

No. Action Cost

1 Salary 2.000.000 VND

2 Training costs (including 1.000.000 VND

researchers, lecturers, students)

3 Buy research papers, data analysis 600.000 VND

tools

4 Data analysis tools and software, 400.000 VND

research support technology.

5 Printing and publishing costs 1.200.000 VND

(including fees for journals,
conferences and publication of
 research results)

6 External expenses (travel expenses, 500.000 VND

meals, accommodation, drugs, ...)

7 Redundancy costs 500.000 VND

Total 6.200.000 VND

VI. QUALITY MANAGEMENT

The process of continuously evaluating the quality of all activities and taking corrective action up
until the team reaches the required quality is known as project quality management. For instance: control a
project's budget; Establish goals to strive for; Determine the steps necessary to meet the criterion (Adobe
Communications Team, 2023). To ensure the quality of the project, the article must be free of spelling
errors and grammatical errors. In addition, the article must not use the first person to do the test, use words
such as the author, the writer, ... The article must reach 3 thousand words, only 10% or less. Finally, the
correct font Times New Romance and font size 12 must be used and the source must be cited.

VII. RISK MANAGEMENT

During the course of the project, there are many factors that can affect, more or less affect the
project. First, the risk that can come with most projects is that a given time may be exceeded or incur
additional monetary costs. Next, are issues affecting your safety., such as: accidents, injuries, illnesses,
etc. And finally, weather-related risks are something that humans cannot interfere with. These are the most
common risks when doing projects.

So, to be able to execute a project most successfully, first of all, for the risk of running out of time
or money, it is necessary to write down in detail what has been spent and have a timetable for what you
are working on. do. do and what you will do. In addition, to be able to ensure health during the
implementation of the project, please adhere to a clear sleeping and eating regimen, pay attention to safety
around, wear protective gear if necessary. Finally, there is the risk of weather, to ensure the quality of the
work is on schedule, it is necessary to check the weather forecast before leaving or organize an online
meeting on online platforms if necessary. These are the solutions proposed to reduce risks and ensure the
quality of the project goes on as planned.

VIII. STAKEHOLDER COMMUNICATION

Stakeholder name Engagement Owner Chanel Frequency

action
Nguyen Van A Manage closely Project manager Email, phone Daily
number
Nguyen Cong B Keep informed Project manager Email Weekly
Nguyen Thi C Keep satisfied Product manager Email Weekly
Nguyen Dinh D Monitor Project manager Email Monthly

Manage closely: Has little authority but a strong desire to see the project or choice through. Despite not
having much influence, they can have a negative impact on outcomes if they are not managed
appropriately. As a result, it's crucial to stay in touch frequently and put in place a strong management
system to make sure they don't have any plans to oppose or make the project difficult.
Keeping Satisfied: High authority and intense interest in the undertaking or choice are attributes of the
"Keep Satisfied" posture. can have a significant impact on the project's success and progress. Therefore,
it's crucial to keep them happy in order to secure their support and beneficial influence. It is essential to
keep persons in this position informed, work closely with them, and meet their needs and objectives.

Keep informed: in the "Keep Informed" position have less influence and little enthusiasm for the
undertaking or choice. Information must still be shared with them, even though they have little influence
or reason to care, in order to maintain openness and prevent unpleasant shocks. The project may receive
some support as long as this group is kept up to date on developments and outcomes.

Monitor: has little influence and less enthusiasm for the undertaking or choice in the "Monitor" position.
This group of persons has no bearing on the result and is not particularly interested in the project. You
should only occasionally touch base with this group to provide updates on your progress and outcomes.

IX. RESEARCH APPROACH

A. Definition, pros, cons and the chosen approach for the project
1. The Quantiative research
a) Definition
Graphs and numbers are used to describe quantitative research. It's being
used to verify or put to the test theories and assumptions. A topic's generalizable
facts can be established through this kind of study. Experiments, experiences that
are quantified, and surveys with closed-ended questions are examples of common
quantitative procedures. Research biases such as information bias, missing variable
bias, sample bias, or selection bias can affect quantitative research (Streefkerk,
2019).

b) Pros and Cons

A bigger sample size in quantitative research enables a robust examination
of the findings, allowing for greater generalization about the target population. Due
to the fact that the data is based on survey questions for screening, it will be more
accurate and objective. Together, these studies make survey administration quicker
 and simpler, especially for online and mobile users. Additionally, it adds seclusion
to delicate subjects. On the other hand, this study also contains drawbacks. It is first
constrained by the specific survey responses. The responses provided by the
participants were affirmative and may not accurately reflect their actual behavior in
daily life because the survey was not carried out in a typical setting. Finally, none of
the responses provided following the completion of the studies (Research, 2020).

2. The Qualiative research

a) Definition
The results of qualitative research are written up. It aids in understanding
ideas, experiences, or concepts. You can gain comprehensive knowledge about
poorly understood subjects by the type of research you are doing. Common
qualitative techniques include open-ended interview questions, written descriptions
of observations, and literature reviews that examine ideas and theories. Research
biases like the Hawthorne effect, observer bias, recollection bias, and social
desirability bias can also affect qualitative studies (Streefkerk, 2019).

b) Pros and Cons

Qualitative research explores attitudes and behaviors that move in depth,
diving into details to better understand views and actions to create or test a more
detailed hypothesis. Besides, it helps to encourage discussion because it is more
open-minded instead of strictly following a fixed set of questions. Finally, it has
flexibility, where the interviewer can probe and can ask any question around a topic
that they feel is relevant or never thought of during the discussion and even context
can be changed. In contrast, this study cgx has certain disadvantages such as: The
sample size can become an issue, in addition, the tendency in sample selection is
also an issue because of the people selected to participate in the study. Qualitative
researchers can all have a certain point of view on a topic rather than a group of
people with opposing views, which is more valuable especially if they are arguing
with opponents. And this study also lacks privacy, as when it comes to sensitive
issues, participants will feel uncomfortable sharing (Research, 2020).
 3. The chosen approach for the project
Based on the advantages and disadvantages of both qualitative and quantitative
studies. The author chooses qualitative research for the study

B. Data collection tool

1. Survey
a) Definition
Survey Research is defined as the process of conducting research using
surveys that researchers send to survey respondents. The data collected from
surveys is then statistically analyzed to draw meaningful research conclusions
(QuestionPro, 2023).

b) Types
Online/Email: One of the most widely used survey research techniques
today is online surveying. Online survey research is incredibly inexpensive, and the
data it gathers is very accurate (QuestionPro, 2023).

Phone: Telephone-based survey research (CATI) can be effective in

gathering information from a larger portion of the target population. With phone
surveys, there is a potential that both the time and money commitment will be more
than with other methods (QuestionPro, 2023).

Face-to-face: When there is a complex issue to be resolved, researchers

undertake face-to-face in-depth interviews. Although this method has the highest
response rate, it can be expensive (QuestionPro, 2023).

2. Interview
a) Definition
A sequence of questions is asked during an interview to elicit information.
But during interviews, one interviewer speaks to one interviewee at a time in a one-
on-one verbal discussion. Interviews can be conducted over the phone, online, or in
person. Interviews take a lot longer than surveys because they are one-on-one
interactions. But they also have a number of benefits. They enable you to learn
more about specific areas of interest. While a survey is often static, interviewers
have the opportunity to probe more or elucidate a respondent's intentions.
Depending on the format, it may also be able to infer meaning from how someone
responds to and addresses inquiries by observing their tone of voice or other non-
verbal cues (surveymonkey, 2023).

b) Types
Interview that is structured: It includes questions that are listed in a preset
sequence. Because the questions and order are same from interview to interview, it
is simple to compare the findings. But because they are less adaptable, their range is
smaller and there are fewer opportunities to go further into particular subjects
(surveymonkey, 2023).

Unstructured Interview: There is more latitude in this interview. They let the
interviewer follow the conversation's natural flow and ask questions depending on
the candidates' responses. Unstructured interviews, however, make it simple to
unwittingly ask questions that influence the results. Unstructured interviews should
therefore be accompanied by someone knowledgeable about this kind of study
(surveymonkey, 2023).

Semi-structured interview: The majority of interviews are conducted in this

manner. Although there is a set of questions that semi-structured interviews must
follow, the order in which they are asked is fairly variable (surveymonkey, 2023).

According to these evaluations, both surveys and interviews are useful ways
for gathering data, but the interview research approach was particularly useful for
this workshop project. In this project, qualitative research was chosen.

c) The chosen Data collection tool for the project

According to these evaluations, both surveys and interviews are useful ways
for gathering data, but the interview research approach was particularly useful for
this research project.
3. Sampling
a) Definition
The people who make up a sample are drawn from a broader population.
Sampling is the process of choosing the group from which you will actually collect
data for your research (scribbr, 2019). The scale required to interview the project of
100 different people on the issue of economic recovery after covid 19.

b) Types
(1) Probability sampling
The probability sampling technique makes use of a random selection
technique. In this strategy, every eligible person has a chance to choose a
sample from the entire sample space. This approach takes longer and costs
more money than the non-probability sampling approach. The advantage of
probability sampling is that it ensures the sample will accurately reflect the
population (Admin, 2019).

(a) Simple Random Sampling

Simple random sampling, systematic sampling, stratified
sampling, and clustered sampling are some of the numerous types of
probability sampling procedures. Let's go into detail here about the
many kinds of probability sampling techniques, using illustrated
examples (Admin, 2019).

(b) Systematic Sampling

By choosing the random selection point and then choosing
the other methods after a predetermined sample interval, the items
are chosen from the target population in the systematic sampling
approach. By dividing the total population by the required
population, it is calculated (Admin, 2019).

(c) Stratified Sampling

To finish the sample process, a stratified sampling approach
divides the entire population into smaller groups. The small group is
made up of people who share a few traits with the general
 population. The statisticians choose the sample at random after
dividing the population into smaller groups (Admin, 2019).

(d) Clustered Sampling

The population set is used to create the cluster or group of
individuals in the clustered sampling method. Similar significant
traits apply to the group. Additionally, they have a comparable
chance of being included in the sample. Simple random sampling is
used in this method to sample the population cluster (Admin, 2019).

(2) Non-probability sampling

Non-probability Sampling techniques are further broken down into
various categories, including convenience sampling, sequential sampling,
quota sampling, judgemental sampling, and snowball sampling. Let's go
through each of these non-probability sampling types in more depth now
(Admin, 2019).

(a) Convenience Sampling

In a convenience sampling strategy, the samples are chosen
directly from the population since the researcher can easily access
them. The samples are simple to choose, and the researcher avoided
selecting the sample that best represents the population as a whole
(Admin, 2019).

(b) Consecutive Sampling

With a small difference, consecutive sampling is comparable
to convenience sampling. A single person or a group of people are
chosen by the researcher for sampling. The researcher then conducts
further research for some time, analyzes the findings, and, if
necessary, switches to a different group (Admin, 2019).
 (c) Quota Sampling
In the quota sampling method, the researcher creates a
sample of people who reflect the population based on particular
characteristics or attributes. The researcher selects sample subsets
that produce a valuable data set that can be used to generalize about
the complete population (Admin, 2019).

(d) Purposive or Judgmental Sampling

In purposive sampling, just the researcher's knowledge is
used to choose the samples. As their expertise was crucial in
developing the samples, there is a probability of receiving extremely
precise responses with little margin for mistake. It is often referred to
as authoritative sampling or judgemental sampling (Admin, 2019).

(e) Snowball Sampling

Chain-referral sampling is another name for the snowball
sampling technique. The samples in this method have characteristics
that are challenging to identify. So, each member of a population
who has been identified is requested to locate the other sampling
units. These sampling units are a part of the same intended audience
(Admin, 2019).

c) The chossen of sampling for the project

The target audience for this study will consist of all companies,
associations, and anyone with an interest in the service sector. Planning is
being done to make the business environment better following the
pandemic. Probability sampling was used as the sample method for this
study (or simple random sampling)

4. Interview Question
No Question
1 Introduce yourself (Full name, hometown, age, hobbies)
2 Have you worked or been involved in the Service industry
 before?
3 How would service industries respond to new dangers like
probable Covid-19 outbreaks in the future?
4 What is the current commercial potential for the post-Covid-19
service industry, as well as the difficulties that must be
overcome?
5 What fresh trends have emerged in the service sector since
COVID-19 that need to be developed by businesses?
6 How significant is the service industry both to domestic
economy and the global economy overall?

X. Conclusion
In conclusion, this study outlines the Services recovery plan research project, which will be a
crucial step in rescuing the sector from the COVID-19 pandemic's negative consequences. This project has
given useful insights into the current situation of the service industry and the actions that may be taken to
revive it through extensive research and analysis. Additionally, by involving several service sector
players, the initiative promoted teamwork and synergy, both of which are crucial for obtaining targeted
outcomes. It is evident that the recovery of the service sector following COVID 19 is quite rapid and
contributes to Vietnam's economic expansion.
XI. References
Admin (2019) “Sampling Methods (Techniques) - Types of Sampling Methods and Examples”, BYJU’S,
8th August, [online] Available at: https://byjus.com/maths/sampling-methods/#probability-sampling-
methods (Accessed May 31, 2023).

Adobe Communications Team (2023) “Project Quality Management: 3 Processes + Techniques, Adobe
Workfront”, [online] Available at: https://business.adobe.com/blog/basics/quality-management (Accessed
May 31, 2023).

Coursera (2021) “4 Phases of the Project Management Lifecycle Explained, Coursera”, [online]
Available at: https://www.coursera.org/articles/project-management-lifecycle (Accessed May 29, 2023).

QuestionPro (2023) “Survey research: Definition, Examples and Methods”, QuestionPro, [online]
Available at: https://www.questionpro.com/article/survey-research.html (Accessed May 31, 2023).

Research, A. (2020) “Pros and Cons Of Qualitative Research vs Quantitative Research”, Anpar Research
Ltd, [online] Available at: https://www.anparresearchltd.com/post/pros-and-cons-of-qualitative-research-
vs-quantitative-research#viewer-a36t1 (Accessed May 31, 2023).

scribbr (2019) “What is sampling?”, Scribbr, [online] Available at: https://www.scribbr.com/frequently-

asked-questions/what-is-sampling/ (Accessed May 31, 2023).

Streefkerk, R. (2019) “Qualitative vs. Quantitative Research”, Scribbr, [online] Available at:
https://www.scribbr.com/methodology/qualitative-quantitative-research/ (Accessed May 31, 2023).
 surveymonkey (2023) “Survey vs Interview for Research: Differences”, SurveyMonkey, [online]
Available at: https://www.surveymonkey.co.uk/mp/survey-vs-interview/ (Accessed May 31, 2023).

Yarbrough, Q. (2021) “Project Definition: The Meaning of a Project, ProjectManager”, [online]

Available at: https://www.projectmanager.com/blog/project-definition (Accessed May 29, 2023).