BAM 006: Business Communication

Module #6 Student Activity Sheet

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Lesson title: Forms of Business Communication Materials

Learning Targets: Students’ activity sheets
References
At the end of the module, students will be able to: IT and Business Process
1. Define directions of business communication Association of the Philippines.
2. Differentiate the formal from informal network Business Communication
Teacher’s Guide. 2013

A. LESSON PREVIEW/REVIEW

Introduction

List down 5 traditional channels of communication, and 5 current approaches of

business communication.

Traditional Current

B. MAIN LESSON

Content Notes

A. Read and understand the diagram.

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 BAM 006: Business Communication
Module #6 Student Activity Sheet

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

B. Understand the short text on communication.  Highlight important terms and details

FORMS OF BUSINESS COMMUNICATION

Communication is divided into external and internal communication. External communications are those
communications which are occurring outside the organization like communication with other companies,
with government, general public etc. Internal communications are those which are inside the organization.
Internal communications are further divided into two parts, formal or official and informal.

Directions of Communication

 Formal Communication Network- transmission of information through official channels within the
organization
• Downward Communication This means that information may be transmitted from superiors
to subordinate.
• Upward Communication This is the flow of information from lower-level employees to
upper-level employees
• Horizontal Communication This is the flow of information among peers within the same
work unit (ex. Staff meeting for each department to discuss work assignments, updates,
etc.)
• Cross-Channel Communication Exchange of information among employees in different work
units who are neither subordinate nor superior to one another.

 Informal Communication Network- which is also called as grapevine. It transmits information

through non-official channels within the organization. A simple coffee break is an example of a
non-official channel or whenever people in the organization get a chance to talk to someone.

This document is the property of PHINMA EDUCATION

 BAM 006: Business Communication
Module #6 Student Activity Sheet

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

Skill-building 1

Study the organizational chart below. And identify the direction of the message.

____________________1) Mr. Yoso gave a memorandum to all his employees.

____________________2) Ms. Mina inquired via Email Mrs. Sipee regarding her salary.
____________________3) Mr. Rios submitted to Engr. Kim about his report.
____________________4) Engr. Kim wrote a letter of inquiry to HR.
____________________5) Ms. Jaya gave Mrs. Sipee the salary report.

Check for Understanding

1.What are the two forms of business communication?

A. ________________________________
B. ________________________________
2. What are the two networks of internal communication?
A. ________________________________

This document is the property of PHINMA EDUCATION

 BAM 006: Business Communication
Module #6 Student Activity Sheet

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

B. ________________________________

3. What are the examples of formal communication network?

A. ________________________________
B. ________________________________
C. ________________________________
D. ________________________________
4. What is the other name for informal communication network?
A. ________________________________
Check your answers using the Key to Corrections found in the last pages of this SAS.  Give yourself 1
point for each correct answer.  Write your score here: _____

C. LESSON WRAP-UP

Thinking about Learning

1. What one question you still have?

2. What activities did you like? Why?

3. What kind of activities help you learn better?

___________________________________________________________________________________________
FAQs
Can you stop grapevine?

Grapevine is a normal, often vital part of every organization. There is no way to eliminate
this type of communication. Grapevine messages travel or transmitted faster than any other form
of communication because group formation is based on the individual’s own liking and disliking.

This document is the property of PHINMA EDUCATION

 BAM 006: Business Communication
Module #6 Student Activity Sheet

Name: _________________________________________________________________ Class number: _______

Section: ____________ Schedule: ________________________________________ Date: ________________

By using grapevine communication, employees feel emotional relief. Because they can
communicate with other without the feeling of inadequacy and without threat of higher authority.
Competent managers accept its existence and pay attention to it. They act promptly to counteract
false rumors. They use the formal communication network to ensure that all news
(positive/negative) gets out to employees as quickly and as completely as possible.

KEY TO CORRECTIONS
Skill Building 1

1) Downward
2) Cross Channels
3) Upward
4) Horizontal
5) Cross Channels

1. Internal and external

2. Formal and informal
3. Downward, Upward, horizontal, and cross channels
4. Grapevine

This document is the property of PHINMA EDUCATION