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JTBD Excel Template
JTBD Excel Template
Satisfaction
0.0 8
50%
0.0
0.0 40%
0.0 30%
10
0.0 20%
0.0
10%
Insert Top 2 box values 0%
20% 30% 40% 50%
Im
erserved 1
9 7 2
8
4
6
5
10
Underserved
mers are satisfied with the current solutions or resources for these JTBDs (higher satisfaction than importance)
umers are NOT satisfied with the current solutions or resources for these JTBDs. The Company can focus on
around these JTBDs to fill in the gap (higher importance than satisfaction)