Shwetesh Priyam

Trailblazing Hospitality Operations Maven

+91-9591864333 shweteshpriyam15@gmail.com Bengaluru, India LinkedIn

Summary
An Accomplished Operations Leader with 11+ years of experience, spearheading a Michelin-starred international chain of
restaurants, driving 4x revenue & 25% EBITDA within 3 years, with proven success in boosting profits, securing business
growth, and optimizing efficiency for long-term profitability via Technology-driven operational efficiency, cost control, PnL
management, operations management, best practices development, and employee training for brand success

Professional Experiences Professional Skills

Key Account Manager Hospitality Operations Management
Compass, Bengaluru Apr 2022 to Present Hospitality Operations Excellence
Overseeing entire 25000+ Intel India employees' Food and Beverages (F&B)
Business Strategy
requirements by effective operations management and cost control strategies - Market Research
bagging a 2-year mega contract Vendor Development
Leading 300+ professionals across 13 cafes, steering operations excellence and Vendor Management
generating INR 3 crore per month Safety Compliance
Resolving all complaints through exemplary Quality Assurance and engaging food Budgeting and Cost Control
campaigns - boosting average ratings from 3.8 to 4.6 Project Management
PnL Management
KA HOSPITALITY PVT. LTD., Bengaluru & Kolkata
Quality Assurance
Career Path: Training and Development
Head of Operations | Oct 2019 to Apr 2021
General Manager Operations | Apr 2018 to Oct 2019
Assistant General Manager Operations | Aug 2017 to Apr 2018 Education
Restaurant Manager | Jan 2015 to Feb 2016 PGP in Business Management
Pioneered commercial operations of 2 Michelin-starred international restaurants - IIM Nagpur Aug 2022
Yauatcha, Bengaluru and Hakkasan, Kolkata - scaling business from INR 60 lacs p.m.
BSc in Hospitality & Hotel
to INR 1.2+ crores p.m.
Administration
Led P&L and operations management for Yauatcha and Hakkasan, achieving a
IHM Bangalore Jun 2012
remarkable 4X revenue growth in 3 years
Drafted transformative cost-effective measures that significantly improved EBITDA by
an impressive 25% Awards & Accolades
Implemented robust HR retention and incentive policies, resulting in reduction in Times Food Award - Yauatcha (2018)
staff attrition to below 2%
Food Food Award - Yauatcha (2018)
Performed market research, developed vendor relationships, trained employees on
customer interactions and SOPs, and created impactful training modules Easy Diner Award - Yauatcha (2017)
Drove vendor development initiatives for sustainable packaging and products, Easy Diner Award - Toast & Tonic (2016)
fostering environmentally-friendly practices and promoting sustainability
Strategized brand collaborations with renowned names like Sabyasachi, Armani, Times Food Award - Yauatcha (2015)
Manish Malhotra, Masaba Gupta, WeWork India, and Embassy Group to drive social Times Food Award - RON (2014)
media engagement and boost footfall at restaurants
Employee of the Year - Lemon Tree (2013)

Operations Manager National Skill Test - IHM Banglore (2011)

OLIVE BAR & KITCHEN, Bengaluru Feb 2016 to Mar 2017
Onboarded by celebrity Chef Manu Chandra and Chetan Rampal to spearhead Prior Experience
establishment of Toast & Tonics, a casual bar offering international gastropub cuisine
LEMON TREE HOTELS | Bengaluru
and expertly crafted classic cocktails
Career Path:
Oversaw business operations, PR activities, and business development, effectively
Assistant Manager (F&B) | Jan 2014 to Dec
managing PnL and consistently generating monthly revenue of INR 1 crore
Established SOPs and brand standards for employees, ensuring consistency and 2015
adherence to high-quality standards Management Trainee | Jun 2012 to Dec
Maintained a consistent EBITDA of 25% through effective cost control measures 2013