Professional Documents
Culture Documents
Business Communication - January 19
Business Communication - January 19
Business Communication - January 19
COMMUNICATION
CHRIS VALIENTE-PANALIGAN
LEARNING TARGETS
COMMUNICATION
COMMUNICATION
a social process in which individuals employ symbols to
establish and interpret meaning in their environment
Deetz (1994)
Group Mass
Intrapersonal Intrerpersonal
Communication Communcation
01 INTRAPERSONAL
Talking to oneself
02 INTERPERSONAL
Exchange of message
between two persons
GROUP
03 COMMUNICATION
Number of
Number of Receivers
Receivers Medium Employed
Group Mass
Intrapersonal Intrerpersonal
Communication Communication
Verbal Non-verbal
Communication Communciation
Let's Assume!
Monday mornings are often busy; you
spotted two adults running while on
your way to school one morning. They
both appeared to be in a hurry, yet
something was off.
The
Communication
Process
The sender encodes the message by turning the codes into mutual language and then
delivers the message to the receiver.
The receiver decodes, interprets, and responds to the message of the sender. The
receiver may be an individual or a group.
The reaction or response of the receiver is called feedback. It provides insight into how
the receiver interprets and understands the message of the sender.
Noise is anything that disrupts the communication process; any barrier or hindrance
that prevents the message from being understood.
BUSINESS COMMUNICATION
is a process which involves the transmission and accurate
replication of ideas ensured by feedback for the purpose of
eliciting actions which will accomplish organizational goals.*
04 05 06
Overcoming Making goodwill Providing
cultural barriers. leadership.