SCENARIO & TRAINING NEEDS ANALYSIS – R POWER

CONNECTIVE IS A MODERN COMMUNICATION ORGANIZATION THAT HELPS BUSINESSES STAY

CONNECTED. THEY SPECIALIZE IN HELPING DISTRIBUTED WORKFORCES COLLABORATE WITH A SUITE
OF SOFTWARE TOOLS LIKE VIDEO CONFERENCING AND CLOUD-BASED PHONE SYSTEMS. CONNECTIVE
HAS A FULLY REMOTE WORKFORCE THAT IS SPREAD ACROSS THE GLOBE. THEY USE THEIR
COLLABORATIVE VIDEO CONFERENCING PLATFORM TO COMMUNICATE WITH EACH OTHER

YOU ARE AN HR ASSOCIATE AT CONNECTIVE. YOU ARE DESIGNING AN UPCOMING TRAINING FOR TWO NEW SALES TEAM
MEMBERS WHO ARE BEING ONBOARDED CURRENTLY. ONE OF THESE NEW HIRES WORKS IN DUBAI, UAE (GMT+4) AND
ONE WORKS IN CLEVELAND, OHIO, USA (GMT-4).

THE NEW SALES TEAM MEMBERS NEED TO BE TRAINED ON CONNECTIVE’S CONFERENCING PRODUCT, CLOUDCORD. YOU
HAVE CONDUCTED A TRAINING NEEDS ANALYSIS TO DETERMINE WHAT THE TRAINING NEEDS TO INCLUDE. HERE ARE THE
RESULTS:

EACH TEAM MEMBER NEEDS TO BE ABLE TO:

USE THE PRODUCT IN ORDER TO DEMONSTRATE IT TO POTENTIAL CLIENTS

UNDERSTAND THE BENEFITS OF USING THE PRODUCT

BE ABLE TO ANSWER QUESTIONS ABOUT THE PRODUCT

EXPLAIN HOW A COMPANY CAN SWITCH TO THE PRODUCT

WEEK 2: SUGGEST TRAINING TYPES

FOR THIS ACTIVITY YOU WILL SUGGEST TRAINING TYPES FOR THE NEW CONNECTIVE SALES TEAM
MEMBERS.

REVIEW THE SCENARIO AND TRAINING NEEDS ANALYSIS. WITH THIS INFORMATION IN MIND, WHICH
TRAINING TYPE OR TYPES WOULD YOU SUGGEST USING WITH THE SALES TEAM: [INSERT LIST OF
TRAINING TYPES FROM THE VIDEOS HERE]

SIMULATION TRAINING

WHY WOULD YOUR CHOSEN TRAINING TYPE WORK FOR THIS SCENARIO AND THE NEEDS OF THE SALES
TEAM?

THIS TYPE OF TRAINING ALLOWS THE MEMBERS THAT ARE IN DIFFERENT TIME ZONES THE OPPORTUNITY
TO DEVELOP NEW SKILLS IN A SETTING THAT IS SAFE WITHOUT THE RISKS THAT HAPPEN IN THE
WORKPLACE.

FOCUSING ON THE AREA OF CASE STUDY WHICH IS PRESENTING LEARNERS WITH A REAL OR FICTIONAL
SCENARIO THAT THEY NEED TO ANALYZE AND SOLVE BASED ON THEIR KNOWLEDGE AND SKILLS.
WEEK 3: PREPARE TO EVALUATE YOUR TRAINING PROGRAM

FOR THIS ACTIVITY, YOU WILL PLAN HOW TO EVALUATE THE UPCOMING NEW SALES TEAM MEMBER
TRAINING AT CONNECTIVE.

HAVING REVIEWED THE SCENARIO AND TRAINING NEEDS ANALYSIS, YOU WILL NOW WRITE A SMART
GOAL FOR THIS TRAINING. REMEMBER SMART STANDS FOR SPECIFIC, MEASURABLE, ATTAINABLE,
RELEVANT, TIME-BOUND.

SMART GOAL:

SPECIFIC: THE HR PARTNER WILL PLAN AND DIRECT A COMPLETE PREPARATION PROGRAM ON
CONNECTIVE'S CONFERENCING ITEM, CLOUDCORD, FOR THE TWO NEW OUTREACH GROUP
INDIVIDUALS, ONE SITUATED IN DUBAI, UAE (GMT+4) AND THE OTHER IN CLEVELAND, OHIO, USA
(GMT-4).

MEASURABLE: TOWARD THE FINISH OF THE PREPARATION PROGRAM, BOTH NEW OUTREACH GROUP
INDIVIDUALS OUGHT TO HAVE THE OPTION TO WITHOUT HESITATION AND REALLY:

EXHIBIT THE USE OF CLOUDCORD TO EXPECTED CLIENTS.

ARTICULATE THE ADVANTAGES OF UTILIZING CLOUDCORD TO LIKELY CLIENTS.

ANSWER DIFFERENT INQUIRIES CONCERNING CLOUDCORD FROM POSSIBLE CLIENTS.

MAKE SENSE OF THE COURSE OF HOW AN ORGANIZATION CAN PROGRESS TO UTILIZING

CLOUDCORD.

ATTAINABLE: THE HR PARTNER WILL USE FITTING PREPARATION ASSETS, LIKE INTERNET LEARNING
STAGES, ONLINE COURSES, INTELLIGENT STUDIOS, AND ITEM DOCUMENTATION, TO GUARANTEE THAT
THE PREPARATION MATERIALS ARE OPEN AND APPLICABLE TO BOTH COLLEAGUES. THE PARTNER
WILL LIKEWISE ORGANIZE WITH WELL-INFORMED AUTHORITIES INSIDE THE ORGANIZATION TO
GUARANTEE PRECISE AND FORWARD-THINKING ITEM DATA IS REMEMBERED FOR THE PREPARATION.

RELEVANT: GIVING EXHAUSTIVE PREPARATION ON CLOUDCORD IS FUNDAMENTAL FOR THE FRUITFUL

 ONBOARDING AND ADEQUACY OF THE NEW OUTREACH GROUP INDIVIDUALS. FIGURING OUT THE ITEM
AND ITS ADVANTAGES, ALONGSIDE THE CAPACITY TO RESOLVE LIKELY CLIENTS' DIFFERENT KINDS OF
FEEDBACK, WILL EMPOWER THEM TO BE MORE CERTAIN AND EFFECTIVE IN THEIR JOBS.

TIME-BOUND: THE PREPARATION PROGRAM WILL BE FINISHED INSIDE A TIME SPAN OF ABOUT A
MONTH. THIS PERMITS THE HR PARTNER TO CONFIGURE, SORT OUT, AND DIRECT THE
INSTRUCTIONAL MEETINGS, GUARANTEEING BOTH COLLEAGUES GET THE PREPARATION ALL THE
WHILE AND CAN QUICKLY APPLY THEIR INSIGHT IN THEIR PARTICULAR TIME REGIONS. THE FOUR-
WEEK TIME SPAN IS ADEQUATE TO COVER EVERY ONE OF THE FUNDAMENTAL SUBJECTS WITHOUT
HURRYING THE EDUCATIONAL EXPERIENCE.

TOWARD THE FINISH OF THE FOUR-WEEK PREPARING PROGRAM, BOTH NEW OUTREACH GROUP
INDIVIDUALS OUGHT TO HAVE THE EXPECTED INFORMATION AND ABILITIES TO ADVANCE AND SELL
CONNECTIVE'S CONFERENCING ITEM, CLOUDCORD, IN THEIR SEPARATE LOCALES SUCCESSFULLY.
THE HR PARTNER WILL LIKEWISE LEAD PRESENT PREPARATION ASSESSMENTS ON MEASURE THE
ADEQUACY OF THE PREPARATION AND RECOGNIZE REGIONS FOR ADDITIONAL IMPROVEMENT, IF
IMPORTANT

REVIEW THE FOLLOWING QUESTIONS TO MAKE SURE YOUR GOAL FITS THE SMART FRAMEWORK:

HAVE YOU IDENTIFIED A SPECIFIC OUTCOME?

CAN YOU MEASURE THE OUTCOME TO ENSURE IT HAS BEEN ACHIEVED?

IS THIS GOAL ATTAINABLE FOR THE NEW HIRES?

IS THIS TRAINING RELEVANT TO WHAT THE NEW HIRES NEED TO DO?

DID YOU INCLUDE THE AMOUNT OF TIME IT SHOULD TAKEWHAT AMOUNT OF TIME SHOULD IT TAKE TO
ACHIEVE THIS GOAL?
IF YOU ANSWERED NO TO ANY OF THE ABOVE QUESTIONS, GO BACK AND REVISE YOUR SMART
GOAL.

NOW THAT YOU HAVE IDENTIFIED A SMART GOAL FOR THE TRAINING, WHAT ARE SOME WAYS YOU
CAN EVALUATE THAT THIS GOAL HAS BEEN ACHIEVED AFTER BY THE NEW HIRES?

PEER REVIEW: DESIGNING A TRAINING EXPERIENCE

TRAINING DELIVERY METHOD

REVIEW THE SCENARIO AND TRAINING NEEDS ANALYSIS. CHOOSE A TRAINING DELIVERY METHOD THAT WILL WORK BEST FOR
THE TWO NEW MEMBERS OF THE SALES TEAM.

REMEMBER THAT CONNECTIVE HAS A FULLY REMOTE WORKFORCE THAT IS SPREAD ACROSS THE GLOBE AND THE TWO NEW
HIRES ARE WORKING IN DIFFERENT TIME ZONES.

VIRTUAL TRAINING DELIVERY

WHY WILL YOUR CHOSEN DELIVERY METHOD BE SUCCESSFUL IN THIS SCENARIO?

 THIS TRAINING IS ACCESSIBLE, FLEXIBLE, COST EFFECTIVE, CUSTOMS, AND SCALABLE.

DESIGN POST-TRAINING EVALUATION

CONNECTIVE ALWAYS SENDS OUT A SURVEY AFTER CONDUCTING A TRAINING TO ENSURE THAT THE TRAINING METHOD AND
DELIVERY WERE ACCESSIBLE AND EFFECTIVE FOR THE TRAINEES. WRITE TWO POTENTIAL SURVEY QUESTIONS THAT COULD BE
USED TO EVALUATE THE TRAINING’S SUCCESS.

QUESTION 1

WHAT WAS YOUR KEY TAKEAWAY FROM THE TRAINING?

QUESTION 2

HOW LIKELY ARE YOU TO RECOMMEND THIS TRAINING PROGRAM?