Writing emails Can you find the missing words in this email?

Example greetings:
Dear Mr. Brown,
• Dear + name; Hi + name; Hi; Hello + name; Hello; To whom this may concern

In ______________ to your email received this morning, please

Example opening sentences:
____________ attached our latest catalogue showing
• Following our recent telephone conversation, I'm attaching............. ____________ of our ornamental plants for _______ lobbies
• Please find attached the documents you requested ....... and company reception areas.
• In regard to ......
• Further to ..............
We have been in ___________ for more than 30 ______ and have
• As we agreed at our meeting .......
• In response/reply to ............... some of the town’s biggest hotels among our _____________.

Example closing sentences: As we ______________ on the phone last week, we can offer you
a 10% _______________ for a minimum order of 20 plants.
• I look forward to hearing from you
• Please don't hesitate to contact me
• Thank you in advance I look_______________ to hearing from you and please don’t
• I await receipt of ... hesitate to _______________ me if you need any further
information.
Finish with:

Sincerely,
• Sincerely,
• Best Regards/Regards
• Best wishes James Clark
Sales Manager
Don't forget:
www.hotelplants.com
Your name, title and company name/web address, your email address and your
telephone & fax number
 +44 20 8546 9674 fax: +44 20 8546 9666
KEY

Dear Mr. Brown,

In reply to your email received this morning, please find attached our latest catalogue showing
details of our ornamental plants for hotel lobbies and company reception areas.

We have been in business for more than 30 years and have some of the town’s biggest hotels
among our clients.

As we agreed on the phone last week, we can offer you a 10% discount for a minimum order
of 20 plants.

I look forward to hearing from you and please don’t hesitate to contact me if you need any
further information.

Sincerely,

James Clark
Sales Manager
www.hotelplants.com

 +44 20 8546 9674 fax: +44 20 8546 9666

 Writing Informal and Formal letters

Writing - make notes about what you want to say

Before

- Organize your notes

- Make sure you are familiar with the layout of
informal/formal letters

Your address Name and address you

are writing to Your address
Greeting Date (may be omitted)

Greeting Date
Body of the letter
Body of the letter

Goodbye Goodbye
Signature
Signature Name

Informal Register Neutral Register Formal Register

Greetings

. Dear + first name . Dear + first name . Dear + Sir/Sirs/Madam

Opening

Mr.
Mrs. + family name
Ms.
. Bye . Yours truly . Yours sincerely (if you know
.Cheers . Kind Regards the name of the person you are
Goodbye

. See you . Best Wishes writing to).

. Love (…) . All the very best (…) .Yours faithfully ( if you don’t
know the name).
. You may use (eg. I’m) . avoid abbreviations . do not use abbreviations
Abbreviations

.1st paragraph: say why you are writing;

Structure
Letter

.Main body: divide it into paragraphs (use a paragraph for each idea; do not include
unnecessary information);
.Last paragraph: include closing remarks.
Writing
After

.Revise your letter: make sure your purpose is clear; make sure you have included all
your notes and avoid language errors, spelling mistakes or poor punctuation.
Ms. Ruby Ticona
 Ms. Ruby Ticona

(Also called a persuasive / opinion essay)

Firstly there is more Writing an argument
than one way! This is essay is the same as
just one good way! having an argument –
but you don’t need to
Have you ever had
listen to the other side!
an argument??
That means / for me
this means/ that’s to
say
 FOR AGAINST

Ms. Ruby Ticona

 Decide which
position has the
strongest
arguments

Ms. Ruby Ticona

 Ms. Ruby Ticona

Topic: Online learning can replace face to

face learning
Attention grabber
Can you imagine a world without schools and classrooms?
Thesis statement
Online learning can enhance but not replace face-to-face learning.
Three key arguments
1. Communication and human interaction
2. Social enjoyment and engagement
3. Building a relationship between teachers and students.
 Ms. Ruby Ticona

Body 1 Communication and human interaction

-We learn though interacting

Eg. History – through real discussion with
classmates makes the topics come to life
- Learning is a two way process
 Ms. Ruby Ticona

Body 2 Social enjoyment and engagement

-school is not just for gaining knowledge
-also develop social skills
-build networks
Body 3 Building a relationship between teachers and students.
-can’t be achieved to the same level over a computer
-good teachers can notice subtle changes in students
which can indicate an issue.
-learning happens when there is trust and a connection.
Ms. Ruby Ticona
 Ms. Ruby Ticona

Make it sound better!

1. Add linking words : However / Moreover/
Although/ Despite…etc.
2. Look for better vocabulary – use more
specific. E.g. “good”
3. Check you have both long an short sentences
4. Do you repeat yourself?
5. Is your argument clear?
 Ms. Ruby Ticona

• Punctuation
• Spelling
• clarity
Ms. Ruby Ticona
Ms. Ruby Ticona
 Paragraph Writing CONNECTORS
TOPIC SENTENCE
• Without any doubt in my mind
• In my opinión
• To my mind
• I belive
• I assert
• I strongly believe

SUPORTING SENTENCE 1
• First of all
• On the first line
• To begin with
• Firstly

SUPORTING SENTENCE 2
• To continue
• Moreover
• Besides
• In addiction
• Secondy

SUPORTING SENTENCE 3
• furthermore
• whats more
• last
• last but not least

CLOSING SENTENCE
• Therefore
• In summary
• In conclusión
• Thus
• As a result
• To sum up

TEACHER: RUBY SELINA TICONA COSSIO