EHS INCIDENT ALERT

Environ- Property SPI / x If an SPI, please FRP Major FRP

Injury Possible
mental Damage SPH add FRP here CONSEQUENCE LIKELIHOOD

Does the INCIDENT involve Customer use of

INCIDENT Customer provided service vehicle front wheel lower SANDVIK manufactured equipment? (YES /
NO) No
TITLE arm joint broken while going to site.
(see instruction box if YES)
SITE / F&S C&S West – Customer site
INCIDENT DATE 05/11/2019 EHS 360 No. INC-49579
LOCATION (MEIL, Nagpur)
APPROVED DATE SENT TO Fair & Just
Prashant Pawar 29/11/2019 NA
BY GLOBAL EHS Done (Y / N / NA)

INCIDENT DESCRIPTION
On 5th November 2019, a Sandvik service specialist was travelling to a mine site on a customer
service vehicle. While approaching the mine site, the front right suspension lower arm joint broken.
At the time of incident, the vehicle was moving at 20 Kilometres per hour speed. The vehicle with
driver was provided by customer for picking up Sandvik service specialist from guesthouse
(approximately 12 kilometres from mine site). No injuries reported.

PHOTOGRAPH(S)

The aim of this Alert is to raise awareness and prevent the occurrence of similar incidents across Sandvik

Form GEHS 004 Document Owner: Global EHS Issue Date: June 2019 Version 3.2

This and other Alerts are maintained in Global EHS SharePoint / EHS Management System / EHS Incident Alerts
IMMEDIATE CAUSES
Using unsafe or defective plant/equipment: Using vehicle which was in unsafe
1
condition.
Inadequate pre-start inspection conducted: Daily pre-start inspection of customer
vehicle was not done and Sandvik engineer did not check the condition of vehicle as it is
2
provided for one-time use (one single trip to a shut-down plant for collecting a spare
part).

ROOT CAUSES
Inadequate maintenance undertaken; Customer did not have procedures/process to
1
ensure safe use of passenger vehicles.
Inadequate monitoring of compliance with EHS policy, standards, procedures or work
2 instructions; Sandvik service engineer did not realise the need of using vehicle check
sheet considering that this vehicle trip is for a single use.

ABSENT OR FAILED CONTROLS / SUPPORTING ACTIVITIES

• Failed to do verification of vehicle (fit for purpose)

• Failed to complete the vehicle inspection before use
• Failed to verifiy the schedule maintenance records

PREVENTATIVE / CORRECTIVE ACTIONS

SNo Preventive & Corrective action Owner Date

1 Conducting a counselling/mentoring session with all All Regional 31st Dec 2019
field service engineers to emphasise the compliance Parts & Service
of Sandvik MH1 standards for all site travel Manager
requirements (Sandvik or Customer provided).
2 Conduct Asset agreement audit for all future Parts & Service 31st Dec 2019
contracts to identify the need of travel requirements Manager
and scope of providing the vehicle.
3 Conduct an open house/townhall meeting with Parts & Service 15th Dec
service team and pass a clear communication for Manager 2019
compliance of MH1 Standards.

For further information contact:

Prashant Pawar, Sr. Manager C&S (West) (Mob: 9372456704)

Salil Sourav Nag, EHS Specialist (Mob: 7077738930)

The aim of this Alert is to raise awareness and prevent the occurrence of similar incidents across Sandvik

Form GEHS 004 Document Owner: Global EHS Issue Date: June 2019 Version 3.2

This and other Alerts are maintained in Global EHS SharePoint / EHS Management System / EHS Incident Alerts
 EHS INCIDENT ALERT

RECEIVING SITE’S REVIEW and PREVENTATIVE ACTION

INCIDENT TYPE Injury Environmental Property Damage SPI / SPH

Mark appropriate box with X

INCIDENT TITLE EHS 360 NO

SITE / LOCATION COUNTRY BUSINESS AREA

APPROVED BY DATE OF INCIDENT DATE OF ISSUE

(Mark correct responses below with X)

relevant
The above Incident Alert has been reviewed and found to be to this site.
not relevant

Where the Incident Alert was found to be relevant, a review was conducted and
was
preventative action found to be required.
was not

Where action was found to be required, the following preventative actions have been
initiated. (Detail preventative actions below ie clearly specify ‘who’ will do ‘what’ by ‘when’)

Accountable Person Action Due Date

(add more rows if required)

Completed by

Sent to

Date

The aim of this Alert is to raise awareness and prevent the occurrence of similar incidents across Sandvik

Form GEHS 004 Document Owner: Global EHS Issue Date: June 2019 Version 3.2

This and other Alerts are maintained in Global EHS SharePoint / EHS Management System / EHS Incident Alerts