CHANGE

MANAGEMENT
PROJECT PLAN
INTRODUCTION
The purpose of this presentation is to present the change management project plan
that intends to establish an online shop and fulfilment division for UNIQLO Australia
and solicit comments.
The goal of the change management project is to launch an online store to expand
our consumer base and improve order fulfilment. In order to meet client expectations
and boost overall operational efficiency, it wants to make use of digital technologies.
The expansion and success of UNIQLO Australia in the cutthroat retail market
depends on this strategy. We will go over the main project plan elements, potential
difficulties, and implementation solutions throughout this presentation.
CHANGE MANAGEMENT PROCESS
A structured method for moving people, teams, and organisations from their current
condition to the intended future state is the change management process.
Key stages of the process are:
• Determine the Change That Is Needed
• Clarify the objectives and goals.
• Create a thorough change strategy
• Participate in dialogue with stakeholders
• Put the change plan into action
• Track and evaluate your progress.
• Make the Required Changes
https://www.researchgate.net/publication/315745050_Change_Management
OPPORTUNITIES AND BENEFITS
• Increased Client Base: By expanding our online store, we can reach more people
and take advantage of the expanding e-commerce sector.
• Better Customer Experience: Convenience and accessibility provided by online
shopping increase consumer happiness.
• More Online Sales and Promotions: More online sales and promotions result in
more income and profitability.
• Competitive Advantage: Our ability to remain ahead of rivals and adjust to shifting
market trends is made possible by our web presence.
• Effective Fulfillment: By integrating the fulfilment division, delivery procedures are
made more efficient, cutting down on lead times.
ORGANISATIONAL BEHAVIOUR IMPACT
• Resistance to Change: Employee resistance to change can prevent the adoption of new
procedures and technologies.
• Poor communication can result in misinterpretations and resistance.
• Cultural Alignment: For acceptance, it is essential to match the change with the organisational
culture.
External environment influences:
• Market Trends: Recognizing market changes enables you to adjust your plans to meet shifting
consumer wants.
• Regulatory Environment: According to rules ensures that changes are implemented without
difficulty.
• Economic Conditions: Budgeting for the change and resource allocation are influenced by
economic factors.
https://www.researchgate.net/publication/303286576_Resistance_to_change_A_literature_re
MAJOR AND HIGH PRIORITY CHANGE REQUIREMENTS
Division of the Online Shop and Fulfillment:

• Create a website for an Australian internet store.

• To effectively handle online orders, establish a fulfilment division.

• improve the shopping experience for customers.

Advertising Activities:

• Make smart internet sales campaigns.

• Social media strategies to raise brand recognition.

• Through tempting deals, increase visitors to the online store.

Cultural orientation and team training:

• Instruct newly hired employees on customer service and online operations.

• Provide cultural orientation in line with the values of the organisation.

• Promote a welcoming and cooperative work environment.

BARRIERS AND CHALLENGES
Limited promotional funds:
• Insufficient resources to conduct large marketing campaigns.
• Getting more money from upper management is difficult.
Employee Dissatisfaction
• Team members at physical stores sometimes feel excluded.
• Resolve any issues and involve the team in the change process.
IT and management opposition
• Some stakeholders have doubts about the internet store's success.
• With good communication, garner support and handle issues.

https://link.springer.com/article/10.1007/s42452-020-2801-5
CHANGE MANAGEMENT PROJECT PLAN COMPONENTS
A vision and goals:

- Clearly state the objectives and desired results of the change initiative.

Participant Analysis:

- To ensure their participation and support, identify the stakeholders and evaluate their impact.

Plan for Communication:

- To acquire support and understanding from stakeholders, make sure you communicate effectively with them.

Budget and Resources Needed:

- Set aside the money and resources required to carry out the project successfully.

Risk assessment and reduction:

- Determine potential hazards and create plans of action to solve problems.

Project Gantt Chart for Change:

- To keep track of deadlines and progress, provide a timetable for the project's activities.

Resource Allocation:

- Provide tasks to people and teams to guarantee successful completion.

Evaluation and modifications:

- Review and amend the project plan as necessary to reflect new information.
COMMUNICATION STRATEGIES AND METHODS
• Stakeholder Participation: Stakeholders should be involved at every level to foster support and
collect input.
• Multiple-channel strategy: Use a variety of communication methods, including meetings, social
media, and emails.
• Clear Communication: Make sure your communications are succinct, consistent, and audience-
specific.
• A two-way communication: To successfully address concerns, promote open discussion and
feedback.
• Training Events: Provide training sessions to get staff members ready for the change.

https://www.researchgate.net/publication/352108029_Effective_Strategies_for_Communicating_and_
Managing_Communication_in_a_Project_Team_My_Perspective
STAKEHOLDER CONSULTATION
• Distributed surveys were used to learn about stakeholder preferences and opinions regarding
communication strategies.
• Focus group discussions were held to learn about the expectations and concerns of stakeholders
• Individual talks were held with significant stakeholders to gain deeper perspectives.
• Set up feedback meetings to answer questions and gather recommendations.
• Town hall meetings were held to encourage open dialogue and involve a larger audience.
STAKEHOLDER APPROVALS
• Board of Directors: Received the board's blessing for the change project plan and resource
allocation.
• Shareholders: Obtained commitment and financial support from stockholders over the long term.
• Top Management: Received top management's blessing for the budgetary allotment and
transformation activities.
• Department Heads: Obtained approval from department heads for the participation of their
respective teams.
• Major Clients: Received consent from important clients for the opening of the online store and
marketing initiatives.
RISK MANAGEMENT PROCESS
• Establish the Context: To address risks related to the transformation project, the strategic and
organisational context were defined.
• Identifying the Risks: The risks and incidents that might happen throughout the project were
systematically identified.
• Analyze the Risk: We evaluated each risk's probability and effects to establish its priority.
• Evaluate of Risks: The degree of risk was compared to predetermined standards to determine if it
could be accepted or if treatment was necessary.
• Treat the risks: Applied effective risk management strategies, such as avoiding, decreasing,
transferring, or accepting risks.
• Review: Risks have been continuously assessed and monitored to ensure efficient management of
them throughout the project.
https://jcu.pressbooks.pub/pmriskquality/chapter/module-3-risk-management-process-by-life-cycle-
phase/
 EVALUATION AND AMENDMENTS
Findings:

• Budgeted amount for internet sales promotion exceeded by $4,000

• The performance of online sales exceeded estimates by 8%.

• Below the goal of 60,000, social media campaigns only earned about 30,000 likes.

• 78% of deliveries are made on schedule when they are outsourced, which is below average.

• Less than 10% of errors are made by team members who have been there awhile, while 20% are made by
recently hired employees.

Amendments:

• Reconsider the amount of money set aside for internet sales campaigns

• Examine social media marketing tactics for increased engagement

• Work with third-party drivers to resolve concerns with delivery timing accuracy.

• To cut down on errors, improve training for newly hired team members.
CONCLUSION
This presentation concludes by outlining the change management procedure for our project
including the fulfilment division and our online store. We looked into the possibilities and
advantages this change will offer the company. The influence of organisational behaviour and
the surrounding environment on transformation tactics was taken into account. Significant
transformation requirements and potential obstacles and difficulties were examined. The
project's communication plans and its component parts were described. Stakeholder clearances
and consultations were secured. The method of risk management was described. Lastly, we
evaluated the project's development and noted important changes. The success and expansion
of the company depend on this initiative.