R : Good Morning. How can I help you?

G : I’d like to check out, please

R : certainly. What room are you in?

G : 309. Here’s the key

R : Mr. Bridgeman, room booked from April 15th until 16th. for 2 person, double bedroom. Is
that correct? 

G: Yes, it is. 

R : Okay, let me print out the receipt for you, please wait a moment..

G : Of course

R : So, the total of your bill is one hundred sixty four dollars . Here’s your bill, mrs. Bridgeman
Please check it first before you pay.

G : It says here one hundred sixty four dollars. I think there's been a mistake. I've been
overcharged

R : I'll just check that for you. The total includes room service, which you ordered on the
evening of the 15th. It was a double sandwich

G : Yes, that's right.

R : This amount is here for drinks. what you get from the minibar in your room

G : Well what about this amount of phone calls? I don't remember making any phone calls

R : I'll just check on it. It says here there was a call to the Kuala Lumpur yesterday evening

G : Oh ya, that's right. I called my son but I was only on the phone for two minutes. I can't
believe it cost that much

R : Because we use the private satellite in the hotel, Mrs. And the system is automatically to
process the bill, so there is no possibility of error.its only two dollars and five cents include
government tax mrs Bridgeman.

G : okayyy, what about this amount of newspaper.

R : this morning your husband ordered a newspaper to read at the pool by telephone and we
have already told the price of the newspaper mrs. Bridgeman

G : allright

R : Is there anything you want to ask, Ma’am?

G : Yes, the mini bar. cost of twelve dollar and five cents for what it is?

R : That is the charge for chocolate and milk. did you take it yesterday?

G : Oh yes, I think its free.

R : No Ma’am, what can be enjoyed for free is only mineral water and cookies on the room
table.

G : Fine then I will pay for it too.

R : so, would you like to pay by cash or credit card? I have to point out that there is a 5%
surcharge if you want to.

G : Oh no. It's already expensive enough. I'll pay by cash.

R : Alright, Mr. Smith. Please sign here.

G : Sure.

R : Thank you, Do you need a taxi or any help with your bags?

G : No thanks, I've ordered a taxi online before

R : allright, we look forward to seeing you again soon. Have a safe trip home mrs. Bridgeman

G : thankyou