DECLARATION

I am Nasra Ramadani Said, third year student of bachelor degree in sociology and social work,
with registration number BASSW/T/DEG/2020/0101 Declare that, this field work report is my
own original work and that it has not been presented and will not be presented in any other
learning institution for the similar Bachelor Degree award or any other award.
NASRA RAMADHANI SAID
BSSW/T/DEG/2020/0101

Signature____________________ Date_______________________

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 CERTIFICATION

The undersigned certify that he has ready and hereby recommend acceptance by Mwenge
Catholic University as a field work practical training done at national social security funds
(NSSF). In partial fulfillment for the award for the bachelor degree of art in sociology and Social
work at mwenge Catholic university.

Field work consultant, Francis J. Sunguya

_____________________________-

(Consultant signature)

_____________________________

Date

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 ACKNOWLEDGEMENT
First of all I would like to thanks God for guidance during the whole field work practice I would
like to sincerely appreciate Mr F. Sunguya the Assistant Lecture of the Mwenge Catholic
University for approving and supporting in our field work. I would like also to express our
gratitude to our supervisors Mr Abdulrahman Suleiman and Ms Maria Issangya for their valuable
advice, suggestion and support given to me in writing the report. I would also like to appreciate
my teachers for the knowledge and skills they provided to me which was a big help during my
field work.
Without the steady guidance from the Chief Manager (NSSF Arusha) Mr. Juma Mwita, my work
could not have succeeded, I would therefore like to extend appreciation to my family.

Not only that but also am pleased to thank benefit department at NSSF Arusha and other staff
members of NSSF office for their assistance during the training. Lastly, I would like to give my
special thanks to lecturers and all tutors for their encouragement which enable me to fulfil my
responsibility in preparation of this document and also my Family and my relatives for
encouragement and strong support during the whole period of the field work.

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 ABBREVIATION
ACCT Accountant
ADEO Attendant data entry officer
BAM. Benefit Administration Manager
BPA Benefit payments attendants
BPO Benefit payments officer
CO compliance officer
DEO Data entry officer
DM District Manager
ICT Information Communication Technology
MB Maternity Benefits
MC manual checking
MWECAU Mwenge Catholic University
Mwecau. Mwenge catholic university
NGO’s Non goverment Organizations
NPF National Provident Fund
NSSF National Social Security Fund
OA Attendant officer
PA principal accountant
POO. principal operation officer
PS Personal Secretary
PT Practical Training
QMS Quality Management Systems
RM Region manager
RO Registration officer
RSO Registration senior officer
SA senior accountant
SACCOS Savings and Credit Cooperation Society
SBO senior benefit officer
SCO senior compliance officer
SHIB Social Health Insurance Benefits
SOO Senior Operations’ Officer
SUR Survival Benefits
UB. unemployed benefit

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 ABSTRACT:

This report is a great success of the practical training conducted at National Social Security Fund
(NSSF) as per MWECAU requirement. The aim of the field is to enable student to make
comparison between theory study at University and practical learning at work, to provide new
knowledge and practical experiences, to keep systematic records, to protect business properties,
to gain exposure to the demands and challenges of the work place, to provide an opportunity for
students to meet and work with potential employers, to provide an opportunity for students to
apply the principles and techniques theoretically learnt into real life problem solving situation,
and also to develop student understanding of work ethics, employments demands,
responsibilities and opportunities.
The report covers entire idea of activities performed for 5 weeks from 6 february to 10 march
2023

This report includes the introduction of the organization, which focuses on the background
information about the organization. Describe type of the business or organization is, and what are
products and services offered by the organization. It is also include the organizational structures,
activities performed by the organization.

This report show the description of the duties and responsibility performed and working
environment in the organizations in the sense that how was the field conducted in the
organization.

It is also include conclusion which presenting all things that found in the report by describing
the strength and weakness of the practical training report and benefit obtained from field and all
so recommendation concerning improving the gaps in the theory and practice and suggestion to
improve the program.

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 TABLE OF CONTENTS

DECLARATION............................................................................................................................vi
ACKNOWLEDGEMENT..............................................................................................................vi
ABBREVIATION..........................................................................................................................vi
ABSTRACT:..................................................................................................................................vi
CHAPTER ONE.............................................................................................................................vi
INITIAL IMPRESSION REPORT................................................................................................vi
1.1 INTRODUCTION................................................................................................................vi
1.1 THE GENERAL OBJECTIVES OF FIELD WORK...........................................................vi
1.2 FAMILIARIZATION...........................................................................................................vi
1.2.2 MISSION OF THE NATIONAL SOCIAL SECURITY FUND (NSSF).........................vi
1.2.6 POSITION OF A STUDENT AT THE AGENCY...........................................................vi
1.2.7 LEARNING EXPECTATIONS........................................................................................vi
1.2.8 GEOGRAPHICAL LOCATION OF THE AGENCY......................................................vi

1.2.9 NATIONAL SOCIAL SECURITY FUND (NSSF)..........................................................vi

Arusha organization structure.....................................................................................................vi
1.2.10 The NSSF objectives.....................................................................................................vi
CHAPTER TWO............................................................................................................................vi
2.0 EXPERIENCES........................................................................................................................vi
Duties and Responsibilities.........................................................................................................vi
2.1 NEW KNOWLEDGE AND SKILLS GAINED......................................................................vi
2.2 THINGS ENJOYED MOST AND WHY................................................................................vi
2.3 THINGS ENJOYED LEAST AND WHY...............................................................................vi
CHAPTER THREE........................................................................................................................vi
FINAL EVALUATION REPORT.................................................................................................vi
Area of Competence...................................................................................................................vi

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 3.0 Introduction..........................................................................................................................vii
3.1 Involvement in Practice:......................................................................................................vii
3.2 Professional Relationship:...................................................................................................vii
3.3 Accountability:.....................................................................................................................vii
3.4 Flexibility.............................................................................................................................vii
CHAPTER FOUR.........................................................................................................................vii
FINAL EVALUATION REPORT................................................................................................vii
4.0 Introduction..........................................................................................................................vii
4.1 Experiences gained..............................................................................................................vii
4.2 Lesson learned.....................................................................................................................vii
4.3 Challenges............................................................................................................................vii
4.4 Solution to those challenges................................................................................................vii
4.5 Conclusion...........................................................................................................................vii
CHAPTER FIVE...........................................................................................................................vii
5.0 Summary..............................................................................................................................vii
5.1 CONCLUSION....................................................................................................................vii
5.2 RECOMMENDATION.......................................................................................................vii
RECOMMENDATION TO UNIVERSITY OF MWENGE CATHOLITH.............................vii
RECOMMENDATION TO NSSF............................................................................................vii
REFERENCES..........................................................................................................................vii
Sunguya, F, J (2016). Social work field practise, sociology and social work department,
mwenge catholic university, Tanzania press.............................................................................vii

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 CHAPTER ONE
INITIAL IMPRESSION REPORT
1.1 INTRODUCTION

Field work practices refers to an opportunity given to a student of sociology and social work
students to apply theories and knowledge learn in the class room put into the real life setting.

1.1 THE GENERAL OBJECTIVES OF FIELD WORK

1. To enable student to make comparison between theory study at university and practical
learning at work
2. To provide new knowledge and practical training
3. To help the student to learn appropriate administrative procedures team work and
cooperation and the use of other social welfare provision and community development.
4. To provide opportunity to explore personal attitude, particular values and attitude in the
complex role of profession.
5. To improve skills to work with the client customers to identify and access problem situation.
1.1.1 SPECIFIC STUDENT LEARNING OBJECTIVES

1. Apply administration knowledge in managing office assignments.

2. Engage in work place visit to sensitize employers and their employees on the importance
of joining NSSF including compliance to the law.
3. Assist in processing different types of members example maternity benefits to female
employees.
4. Perform any other professional duty assigned by the supervisor.

1.2 FAMILIARIZATION

On 06th February 2023 at NSSF Arusha office I met with a watch man and I greeted then I
asked the office of benefit, when I reached at the department I met with a head of the department
and I introduced to such official and I told who I am and I showed my confirmation latter and
she welcomed but after that she directed me to my supervisor for effective learning after that I
thanks her, the day after I went to benefit office and I met with my supervisor then I introduced

1
to him after that he assigned to do my field practice at the department the day after so the day
after I went to the work when I reached there I met my fellow students from other university
then after they welcomed me and he introduced me to other officer and he told me their name
and their position I thanks then my supervisor showed me where to sit and then he told me how
the office working so then after he told me to return the next day for starting officially for
fieldwork practice, this was the end of familiarization.

1.2.1 HISTORICAL BACKGROUND SOCIAL OF NATIONAL SECURITY FUNDS

(NSSF)

Figure1,

Source; NSSF Arusha (NSSF label)

NSSF is the abbreviation of National Social Security Fund; its purpose is to offer protection to its
members against economic and social distress that would be caused by substantial reduction of
earnings as a result of old age, invalidity, death of the bread winner employment injury and
maternity. The fund was established in 1964 as a Government’s pension Division under the
Ministry of Labor. In 1975 the fund changed from the Government Pension department to
National Provident Fund (NPF) to become parastatal institution. Between 1992 and 1996 the
Government carried out a research aimed at strengthening social security service in Tanzania and
come out with the decision to establish the National Social Security Fund under the act of
Parliament No.28 of 1997 which established the fund on July on 1st 1998. The NSSF
headquarters is at Benjamin tower Dar es salaam.

2
An act to establish the National Social Security Fund and to provide for its constitution,
administration and other matters related to the Fund. The act shall come into operation on such
date as the Minister may by Notice in the Gazette, appoint and different dates may be appointed
for different provisions of this act.

Benefit means the amount payable under this act from the scheme. And board under the Fund is
the board of Trustees of the National Social Security Fund. Every person, corporate or
unincorporated body of person having a contract of services or apprenticeship with an
employee ;and every Government department employing employees not covered under the
government. Under this act, Regulations may make provision for-

(a) The administration of all benefits payable under this Act.

(b) Disqualifying a person from the receipt of any benefit if he fail to make a claim within the
prescribed time; provided that any such regulations may provide for extending the time within
which such claim shall be made where good cause is shown for the delay;

(c) The prevention of the receipt of more than one benefit and the adjustment of benefits in
special circumstances;

(d) The time and manner of payment of a benefit and the information or document to be
furnished by any person applying for payment;

(e) Suspending payment of a benefit to any person during any period when that person is absent
from Tanzania; is serving a prison sentence or is under some other legal custody; Provided that
specifications are. prescribed for the circumstances and manner in which payment of the whole
or any part of the benefit may instead of being so suspended be paid during any such period to
any person nominated by the beneficiary, or for the maintenance of any prescribed person who
the Director General is satisfied is a dependant of the beneficiary;

(f) Enabling a person to be appointed to exercise on behalf of any other person who being a
minor or being otherwise unable for the time being to act, any power or right which that other
person may be entitled to exercise under this Act and to authorize the person so appointed to
receive and deal with any sum payable by way of benefit to that other person;

3
(g) Enabling a claim to be made or proceeded in the name of the deceased, for authorizing
payment to or among persons claiming as personal representatives, legatees, next of kin,
creditors or otherwise and for dispensing with strict proof of title of persons so claiming; and

(h) Such other matters as may be necessary for the proper administration of benefits, including
the obligations of claimants, beneficiaries and employers.

If it is found that any person by reason of non-disclosure or misrepresentation by him of material

fact (whether the non-disclosure or misrepresentation was or was not fraudulent) has received
any sum by way of benefit, while he was not entitled to that benefit, he shall be liable to repay
the sum so received by him. Where any person is liable to repay any sum received by him by
way of benefit, that sum may be recovered without prejudice to any other remedy by means of
deductions from any payment or benefit to which he thereafter becomes entitled.Every
assignment or charge on benefit and every agreement to assign or charge any benefit shall be
void, and on bankruptcy of a beneficiary the benefit shall not pass to any trustee or other person
acting on behalf of creditors. (No. 28 National Social Security Fund 1997 21)

The board of trusties of NSSF there is established a Board or Trustees of the National the Board
shall, in its corporate name be capable of suing and being sued; Trustees taking, purchasing or
otherwise acquiring, holding, charging an disposing of property, movable or immovable; and
entering into contracts and performing all such other acts for the proper performance of its
functions under this Act which may lawfully be performed by a body corporate. The provisions
of the Third Schedule to this Act shall have effect as to the composition of the Board, the
appointment and termination of appointment of its members, the proceedings of the Board and
such other matters in relation to the Board and its members. The Minister may by order in the
Gazette, amend, vary or replace all or any of the provisions of the Third Schedule to this Act.
The Board shall manage the Fund in accordance with the following Manage objectives meant
objectives of (a) business or financial commitments undertaken shall be consistent the Fund with
the basic objectives of the scheme and the interest of contributors. (b) The concept of the
financing of pensions shall be observed together with the need to take account of long-term
liabilities, and the linkage between higher benefits and higher contributions; (c) adequate
arrangements shall be made for preservation of pension

4
rights; (d) contribution credits for insured person shall be maintained and be available for
inspection by such insured person (e) the Fund shall be administered in such manner as to give
greater priority to the improvements of the benefits payable to contributors and control internal
administration costs; (f) adequate steps shall be taken to avoid non-compliance and evasion of
Board's obligations under this Act; (g) all such other aspects of management as are incidental to
the foregoing or conducive to the attainment of the objectives of the Fund shall be performed.
Functions The functions of the Board shall be of the (a) to formulate, implement and review the
policy relating to the National Social Security Fund in accordance with this Act; Board (b) to
control and administer the Fund in accordance with this Act;

(C) subject to the provisions of this Act to invest monies available in the Fund;

(d) To provide technical assistance and advisory service for the purposes of promoting social
security programmes;

(e) To promote occupational health and safety measures in collaboration with other authorities.

(f) To do all such acts and to enter into all such transactions as, in the opinion of the Board may
be necessary for the proper and efficient administration of the Fund.

Duties of board it shall be the duty of the Board

(a) To manage and administer the Fund in accordance with the highest standards which a person
holding any fund in a fiduciary capacity on behalf of another may reasonably be expected to
conform to;

(b) To protect, safeguard and promote the interests of the insured persons under this Act;

(c) generally to do all such acts as the Board may reasonably be expected to do, and in particular
to- (i) uphold and support the credit of the Board; (ii) obtain and justify the confidence of the
people of the United Republic in general and of the insured persons in Particular; (iii) to avert
and minimize any loss to the Board In the performance of its functions the Board shall have
power to- (a) cause to be. Carried out actuarial assessment of the Fund after every three years;

(b) Appoint on salaries upon such terms and conditions as it may think fit--such person or
persons as it may deem necessary for proper and efficient conduct of the business of the Board;

5
(c) Appoint and employ upon. Such terms and conditions as it may think fit such consultants;
agents and contractors as the Board my deem necessary;

(d) Appoint Auditors for purposes of this Act;

(e) Do all other such acts as are necessary to give effect -to the provisions of this Act. The
Trustees shall be entitled to receive such remuneration, allowances and other benefits as the
Minister, may direct. The Board may from time to time in writing under the seal of the Board
delegate, subject to such terms, conditions and restrictions to any Committee of the Board, or to
the Director General, or any other employee of the Board all or any of the functions, powers, or
duties conferred upon the Board under this Act.

Any delegation may be made to the holder of an office under the Board specifying the office but
without naming the holder, and in every such case each successive holder of the office In
question and each person who occupies or performs the, duties of that office may, without any
further authority perform or, as the case may be, exercise the delegated function, power or duty
in accordance with the delegation made. The Board may revoke a delegation made by it under
this section. No delegation made under this section shall prevent the Board from itself
performing or exercising the function, power or duty delegated. Any delegation made under this
section shall be published in the Gazette, and shall be presumed to be in force unless the contrary
is proved. The Board shall not have power under this section to delegate- its power to delegate;
and the power to approve the annual budget or any supplementary budget of receipts and,
expenditure, the annual balance sheet, or any statement of account. Without prejudice, the
Minister may, subject to relevant government procedures, give the Board directions of general or
specific nature as to the performance of the Board of any of its functions in relation to any matter
appearing to the Minister to affect national interest, and the Board shall give effect to every such
directions.

6
Rate of contribution.

All members are required to make contribution to NSSF on monthly income basis at the rate of
20% of the salary where by employee contributes 10% and employers contributes 10%. The
Voluntary contribution is at least 20,000/= per month

Coverage Private sectors which includes Companies, NGO’s, Embassies employing Tanzanians,
International organizations, organized groups and informal sectors.

Government ministries and departments employing under operational services contracts

A parastatal organization under employing operational services self employed or any other
employed person not covered by another Scheme.

Benefits under NSSF.

The benefits under NSSF are into two major groups, i.e. Long term benefit and short term
benefit.

Long term Benefits

Retirement (old age) pension.

Subject to the provisions of this Act retirement pension for payable to an insured person who
retirement pension has attained pensionable age; and in respect of whom not less than 180
monthly contributions have been paid. The monthly retirement pension shall Amount to 30 per
centum of the average monthly earnings of the retired insured person supplemented by 1.5 per
centum of his average monthly earnings for every twelve months of pension insurance additional
to the 180 months specified in section 23 to a maximum of 67.5 per centum of the average
earnings. Amount of retirement pension the average earnings are calculated over the best five
years in the last ten years prior to pensionable age. The minimum monthly pension shall be 80
per centum of the minimum wage. The retirement pension payment shall commence from the
month following the month in which the retired employee satisfies the conditions under section
23 and end with the month in which the pensioner dies. A member who has attained pensionable
age and has retired from employment but does not meet the qualification prescribed , shall be

7
entitled only to the payment of a special lump sum An insured person who is within five years of
the pensionable age and has paid contributions for at least 180 months, may claim early
retirement pension. Early retirement, the amount of the retirement pension paid on early
retirement the amount that would be paid must be reduced by 0.5 per centum of the monthly
average earnings. An early retirement pension shall not be payable if the amount of the pension
calculated in accordance, would be lower than the minimum pension

The objectives is to guarantee income security to elderly member by means of monthly payments
in lieu of the lost income This is provided to the elders member after attainment of pensionable
age which is 60 years. Can however be claimed on attaining the age between 55and 59 Must
have made at least 180 monthly contributions to the fund as early retirement benefit. The pension
provided is together with the early payment members times 24. The retire pension will be paid in
each month which is equal to 30% of the monthly salary. This pension also 1.5% for each 12
contributions more than 180 contributions will be added. The current minimum pension is
80,000/= per month.

Special lump sum.

Any member who attains retirement age but does not qualify for pension He/she will be paid a
special lump sum. The amount of this lump sum will be the last contributions made by the
pension times the number of months he/she contributed to the scheme

Invalidity pension.

An invalidity pension shall be payable to an insured person who:- Invalidity is suffering from
permanent invalidity; is under pensionable age; pension and either- he has made 180
contributions; or at least 36 monthly contributions have been paid in respect of him of which
twelve or more were paid in the period of 36 months immediately preceding the date of
commencement of invalidity. For the purposes of this section ''permanent invalidity'' means the
permanent loss of two thirds or more of the earning capacity because of physical or mental
invalidity. The monthly rate of invalidity pension shall be supplemented by 1 per centum of
average monthly earnings for every twelve months between whichever is the later of the
pensionable age the date of entitlement to invalidity pension; or the date of completion of 180

8
months contributory employment. The minimum monthly invalidity pension shall be 80 per
centum of the national minimum wage. invalidity pension shall be payable for the duration of a
permanent invalidity commencing with the month following the date of the invalidity and ending
either on pensionable age, if at that time the insured person is entitled to retirement pension at the
same or a higher rate; or on death of the invalid. Where an insured person is suffering from
invalidity but does not satisfy the qualifying conditions A claim to invalidity pension shall be
referred to a medical board to be appointed by the Minister to determine in the prescribed
manner, whether the claimant is suffering from permanent invalidity Examinations Is paid in
cash to the member who has lost his/her earning capacity due to physical or mental inability as
certified by a medical board for member to get invalidity benefits, He/she must have either made
180 monthly contributions or at least 36 insurable months of which at least 12 months should be
paid

Survival pension.

This SUR is aimed at providing financial supports to the surviving dependants of bathe insured
person who dies while working spouses and children are the immediate beneficiaries but in case
the deceased has neither a spouse nor children, parents may qualify for the benefits if all are not
present, Estate will qualify according to Tanzania’s inheritance law. The survivors pension
payable to a dependant shall without prejudice to the relevant laws of inheritance but subject to
any will of the deceased, be in the prescribed percentage in the case of a widow or a widower, 40
per centum of the pension, and where there are more than one widow the amount shall be divided
equally among the widows; in the case of a widow or a widower and where there are no
dependent child, the widow or widower shall be paid 100 per centum of the pension; in the case
of a dependent child under eighteen years or under twenty one years receiving full time
education as the case may be, shall be paid 60 per centum of the pension to be divided equally
among such children; where there is no widow or widower 100 per centum of the pension shall
be divided equally to dependent children; in the case where there are no dependant children or
dependant spouse, parents of the deceased shall be paid 100 per centum of the pension for life.
Survivors pension shall be payable on the following bases, in the case of a widow or widower
who, at the date of death of the deceased insured person is of the age of 45 or above or who is
under the age of 45 and has the care of dependent children under the age of 15, for life or until

9
re-marriage; for a period of two years from the date of death of the insured person; in the case of
a child until the age of eighteen; or until the child terminates full time education but not later
than the age of twenty one; or if the child is an invalid, for life. Where a deceased insured,
person did not satisfy the qualifying conditions.

The short term benefits

Social Health Insurance Benefits (SHIB)

The NSSF offers medical Insurance and provides essential drugs to the insured person with the
aim of relieving the members from the burden of the cost sharing in the medical services it
covers all NSSF members with the nuclear family (of up to the 4 children under 18 or 21 years if
engaged in fulltime studding. The member must made the contribution in minimum of three
months the insured person needs to fill SHIB three forms for which one form to be send to
NSSF headquarters, one form for the selected hospital and another for a place registered as for
records. The medical benefits to be provided shall include preventive and curative care, essential
drugs, simple pathology and X 'rays, laboratory tests hospitalization where need and minor
surgery. Benefits under this section shall be limited to the medical services to be provided by
doctors, nurses and other medical providers in the accredited hospitals The forms and procedures
for benefits to be paid under this section shall be fully described in the regulations The Board
shall appoint and enter into agreement with different hospitals and dispensaries which will be
accredited to provide Medicare services to insured persons and their families. Medical benefits
based on health insurance shall be provided by accredited hospitals having such agreements with
the Fund.

Maternity Benefits (MB).

The MB is payable to insured female members of the fund who is expecting confinement/
expecting to deliver a baby. The maternity Benefit, like all other benefits under the National
Social Security Fund is designed to protect members against economic and social distress due to
reduction of earnings. Through maternity is not invalidity, the period it takes a woman to stay at
home after confinement is regarded as one.

10
A lactating mother who is confined at home will miss the opportunity of getting any extra
income from her work thus is why NSSF grants these benefits to her against such loss of income.
Since NSSF gives top priority to safe motherhood, it offers free medical treatment to pregnant
women from the 24th week pregnancy up to delivery. The member shall continue getting free
medical for herself and her dependants along with her infant baby.

Qualifying conditions

Must have made at least 36 contribution credits, of which 12 credits must be made immediately
or before the expected week of confinement (EWC)

Expects delivery of child or has delivered a child

Payable after every three years unless the pregnancy ended with a still birth or if the child died
within the first 12 months

The claim for maternity benefit must be made within 90 days after confinement.

Benefits payable

Maternity cash benefit. It is payable for a period of twelve (12) weeks at the rate of 100% of
average insurable daily earnings determined from the last six months of insurable employment
immediately prior to the 20th week of pregnancy this is equivalent to the member’s three months
gross salaries. Payment is made in one installment if a claim is filed after delivery or two
installments if made before delivery. There under this benefit AIDE will be determined and
proved to the insured.

Maternity medical care

This covers medical treatment costs for ailments directly related to pregnancy. Treatment period
begins from the 24th week of pregnancy and ends 48 hours after confinement or seven (7) days
in case of a casein delivery. Treatments are made by accredited medical providers. Medical
services can still be provided to the members and her dependants including the new born under
the Social Health Insurance Benefit (SHIB) also provided under the NSSF scheme.

11
Employment injury Benefit.

This benefit is payable to a member who in the cause of his/her employment happens to be
injured or contracts a disease which is related to the nature of his/her employment. Employment
injury includes commuting accidents, accidents sustained during working hours; at the work
place; or at a place where one would not have been except for his employment; and occupational
diseases means the diseases occurring in connection with specific activity in a specific
occupation', or the diseases that are in causal relationship to specific agents or exposure. types of
benefits are pay medical care as may be prescribed by a qualified medical price- jury petitions
consisting of general practitioner case at hospitals, essential pharmaceuticals or hospitalization;
cash payment in case of temporary disability benefit payable after certification o a medical board
on the disability, an insured person shall be paid 60 per centum of his average daily earnings for
up to twenty six weeks.

Funeral Grand.

This is fixed lump sum cash grand payable to a person responsible for the funeral arrangement of
deceased member. The amount payable shall be reviewed from time to time to insure that it is
sufficient to meet reasonable burial expenses

NSSF has now ventured into next ending its services to Tanzania’s living abroad through special
Diaspora coverage Scheme called WESTADI.

NSSF SACCOS

The aim of NSSF SACCOS is to widen membership coverage and to meet the involving needs of
fund’s members. The scheme targets to benefits fund members through SACCO’soperation in
Tanzania. The purpose of the scheme is to support development projects and to support
Education

NSSF Branches allocations are ranked into three levels based on several factors including
number of members and their respective rate of contributions per month. This is Regions,
Districts and substations. As it mentioned bellow.

12
1.2.2 MISSION OF THE NATIONAL SOCIAL SECURITY FUND (NSSF)

The fund is committed to meet members evolving social security needs using competent,
innovative motivated staff and state of the art technology.

1.2.3 VISSION OF THE NATIONAL SOCIAL SECURITY FUND (NSSF)

The fund envisions to become a leading provider of social security services in Africa by 2020.

Making sparks better every day

1.2.4CLIENTS SERVED (TYES OF CLIENTS) BY THE AGENCY

The client that are saved by the agency are elders, maternity, invalidity, unemployed, survivors,
funeral grant, employment injury, social health insurance.

1.2.5SERVICE OFFERED BY THE AGENCY

The services that offered by the agency are;

Registration of employers and members

Collection of contributions

Payment of benefits to members

Registration of employers and members

Almost the private organization, institutions, company etc. such as North Mara Gold Mining
Limited (NMGML) and Grumeti Reserves Limited (GSL) is registered into the scheme and
contributes almost 1.0 billion per month to his/her employee’s. Also individual are registered into
the scheme from different parts of Mara more than 50 members can be registered per week.

Collection of contributions

NSSF Arusha collects more than 1.7 billion per month from different organizations, institutions,
company, industries and individual. Most of private school, mining, Victoria radio, churches.

13
Contributions from employer’s are collected in terms of salutatory, while the contributions from
individuals are collected in terms of voluntary contributions.

Payment of benefits to members.

Any employed member whose works no longer, after all stages to be done her/his benefit need to
be paid i.e. WD payments. If an insured person died SUR benefits will paid to her/his relatives,
while to the confinement female MB are paid to them after fulfilling the qualifications. Also to
the individual member if he/she to withdraw from the scheme procedure will be followed hence
payments could be done. The purpose of this manual is to ensure that all processes are properly
planned, evaluated, authorized, implemented, monitored and reported in a systematic manner to
meet the objective of the fund and customer requirements in effective and efficient manner.

1.2.6 POSITION OF A STUDENT AT THE AGENCY

I was under supervision of senior benefit officer incharge, in which I was imposed with the client
who came in our office since they shows us the positive aspects. I cooperated with other officers
in order to provide services to the client in the appropriately time.

1.2.7 LEARNING EXPECTATIONS

I expect to learn on how to verify elders and manual checking of martenity benefit and
unemployed benefit.

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1.2.8 GEOGRAPHICAL LOCATION OF THE AGENCY

National social security fund are located Arusha at uzunguni.

1.2.9 NATIONAL SOCIAL SECURITY FUND (NSSF)

Arusha organization structure

Figure 2

Organizational structure defines how activities such as task allocation, coordination and
supervision are directed toward the achievement of organizational aims. Organizations need to
be efficient, flexible, innovative and caring in order to achieve a sustainable competitive
advantage. Organizational structure can also be considered as the viewing glass or perspective
15
 through which individuals see their organization and its environment accordingly. The national
social security fund has its own organization structure that shows who and how the different
work are to be performed according to the different department. Below is the organization
structure of benefit processing section under benefit department

Figure 1: NSSF Mafao House Structure

CHIEF MANAGER

MR JUMA MWITA

QMSC SO
PS

POOC PA SAO

SCO SBA SA DRV

CO/A
BPO ACC

SAO
RO/AA
SHIB
ASSA
RSO/A

DEO/AD

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1.2.10 The NSSF objectives

 Improve service delivery to attain 90% members/customer satisfaction

 Reduce the time for benefit processing and payment from an average of 3weeks to 14
working days
 Improving registration processing a period 24 to 12 working days
 Increase customer’s responsiveness by reducing waiting time for service to an average time
of 1 hour
 Adherence to stated QMS standards
 Registration of Employers and Members, Collection of contributions, payment of benefits to
members.

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 CHAPTER TWO
2.0 EXPERIENCES
Duties and Responsibilities.

NSSF Arusha has four Departments which are Benefit department, Compliance department,
Account department and Registration department. During my practical training I worked on
benefit and compliance department, the following are the duties assigned and performed.

I experienced several tasks concerning Record’s

Which includes the following tasks:-

 I learned that how to collect the contribution of members, All members are required to
make contribution to NSSF on monthly income basis at the rate of 20% of the salary
where by employee contributes 10% and employers contributes 10%. The Voluntary
contribution is at least 20,000/= per month

Coverage Private sectors which includes Companies, NGO’s, Embassies employing Tanzanians,
International organizations, organized groups and informal sectors.

Government ministries and departments employing under operational services contracts

A parasternal organization under employing operational services self-employed or any other

employed person not covered by another Scheme.

 Taking benefit paid names from organization system i.e. Core Funding Management System
and creating them in a range of 20 in a excel spread sheets ready t be stored into boxes.
 Recording contribution receipts of February to August and creating Dockets for storing
these receipts
 Creating boxes and stickers to be stamped on those boxes. And those boxes were for storing
benefit paid files from 2017 to 2008 and for remaining years we arranged and sort benefit
paid files of 2007 to 1997 and put into boxes ready to be transported to NSSF head quarters
in Dar es Salaam.

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 Arranging and creating ranks, shelves and rows using NSSF ARUSHA DATA BASE.
Which will simplify the work of finding members paid files even made easier if the file is
borrowed/missed it will be easy to find the file and know the person took the member’s file.
 Giving instructions to the customer.
 Providing awareness to the customer concerning about NSSF services.
 Manual checking (MC) by checking the missing information from the data records centre.
The work was motivated by provision of tea and lunch, overtime allowance.

2.1 NEW KNOWLEDGE AND SKILLS GAINED

 Capable to listen to customers and adhere to their needs.

I gain new knowledge on how to deliver good customer service and how to cope with
different customer who has different behaviour. I capable to answer angry customer and
sent them leave happy.
 I learnt how to print member statement.
Because every claim of the NSSF member based on his/her monthly contribution, this
enables me to learn how to print member statement and instructing them how to read it
properly.
 I learnt how Core Fund Management System works
I gained skills on how on how this operating system works example checking member’s
statement, penalties and arrears, searching member’s contributions and e.t.c

 I gained skills on how data base is prepared.

I gained knowledge on how to prepare data base and submit them to CFMS for further
Management of the member’s documents.
 I learnt how to record files on specific register.
I gained skill on how to record files on concerned register such as; MC register, MC to
BPO register, BPO to Data entry, BPO to SBAO/POO-B, V.C.N register e.t.c and sent
them to the concerned officer/unit.

2.2 THINGS ENJOYED MOST AND WHY

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  Team working; this is because; it shows the important of every worker and creates good
relation among them. Management, seniors and other staffs they all cooperate together.
 Knowing how to process benefit from first stage to the last stage.This is disbursement
stage.I enjoyed this because directly touches my career.
 Working environment: I enjoyed working environment of NSSF because are well
organized and arranged. Facilities used such as lift to upper floor, good view at the top of
the build, air condition machines used all over the build and good appearance of the
offices.
2.3 THINGS ENJOYED LEAST AND WHY
In doing any work there is always something which do not real makes enjoy because some other
are bored. The following are things which I enjoyed least.

 Attending difficult customers who believe on their feeling that they are perfect and they
know much than you.
 No payment to field students: This made it difficult while working, since I had to use my
own money for transport charges, breakfast and lunch.

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 CHAPTER THREE
FINAL EVALUATION REPORT
Area of Competence

3.0 Introduction

This chapter shows how I realized my professional competence when dealing with my clients
during my block field work it shows how I used the professional principle values, theories,
knowledge and skills in problem solving process.

Includes qualities required to social worker and the application of the social worker values,
ethics and principle in dealing with a client.

During my block field work I used to deal with maintenance, matrimonial case, affiliation cases
and child welfare. And I used to manage problems because the knowledge and skills obtained in
the tutorial room make me able to deliver service.

3.1 Involvement in Practice:

Involvement in social work professional means; the ability and being capable to contact with
organization authority, establish rapport with all staffs, client served by the agency and co-
professional. This is to communicate and apply professional’s knowledge, skills, values, norms
and principle for both organization and client served.

During my block field work I was doing counseling services and I spend in creating rapport with
my client so as to explore a lot of problem they have and this end up with positive result were,
were I involve organization authorities, staffs, clients and co-professional in other hand they help
me to conduct my field work without any problem because when have got contradiction
concerning anything in my field work I consult different people who have experience and this
help me to solve a problem.

3.2 Professional Relationship:

Professional relationship established between two or more different human services when
dealing with an individual, families, group, organization or institutions it was only about to

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establish relationship with those who was working with people but relationship were to be
professionally.
According to Ngalula. T. (2013) dual or multiple relationship occurs when social workers relate
to client more than one relationship, this is because people are social animals and are born to live
in the societies, which are made up with people.

When conduct my block field work professional relationship was very easy because is abide the
social work values, and principles in providing services, the professional relationship was not
only to my colleague social welfare officers but also to the client.

3.3 Accountability:

Social worker performance seen to be effective to clients and group when social worker
collaborate with group of field workers to illustrate the problems to the clients as social worker
this system enables me to evaluate and plan the work for the next session also assist the process
of supervision as a tool.

During my block field work I was accountable in performing different activities effectively
within the agency, I realized my responsibility as social welfare and not just as a student and
offer different services to the client and make sure that they get their needs. Therefore, I involved
in the problem solving process because I am the important part in the client problem.

3.4 Flexibility

According to Barker R l. (1991), Flexibility is the ability to harmonize person norms, values,
beliefs and interest with that of others in order to provide solution at any given time.
During my conducting block field work, I was able to adopt new ways of helping clients with
various problems, been creative is the best to a social worker that is to say looking for other
alternative to assist client. I was able to interact with different client because I have knowledge
of different people to this made me to be flexible
Competence in an ability to transfer knowledge and skill to new situation within the occupation
area (devise M, 2000) competence involves innovation in work place and coping skills, it

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 CHAPTER FOUR
FINAL EVALUATION REPORT
4.0 Introduction

Evaluation refers to judge the quality, importance, amount or value of someone or something.
Example employees will be evaluated on their performance, attendance and team skills.
(Cambridge academic content dictionary 2018)

4.1 Experiences gained

My first experience dealing with interviewing clients as to give his or her counseling. also I
experience to solve the problem about the maternity benefit, unemployed benefit, Age pension,
invalidity pension, funeral grant, cases A part from that I experience to help elders other helping
people who need the pension I learn also on how to verify the elders and manual checking of
maternity or unemployed benefit.

4.2 Lesson learned

I learned that how to collect the contribution of members, All members are required to make
contribution to NSSF on monthly income basis at the rate of 20% of the salary where by
employee contributes 10% and employers contributes 10%. The Voluntary contribution is at
least 20,000/= per month

Coverage Private sectors which includes Companies, NGO’s, Embassies employing Tanzanians,
International organizations, organized groups and informal sectors.

Government ministries and departments employing under operational services contracts

A parastatal organization under employing operational services self employed or any other
employed person not covered by another Scheme.

4.3 Challenges

1. Inadequate of experiences in work simply because it was my first time to practice.

2. Financial problem.

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3. Shortage of official facilities, the situation which lead difficulties when the clients come in
family or group form.

4. Transport was the one of difficult things to get while going to visit the villages(clients)

5. Poor participation of clients ,some client are too privacy as they are not ready to give the clear
information during the intervention.

4.4 Solution to those challenges

1. Manage to overcome the challenges of experiences by asking social workers that I can be able
to tackle the problem of knowing on how to counsel clients. Also I use experience which I learnt
theoretically and applied in the field. Psychology helped me to determine the behavior of
individuals.

2. Lack of facilities in the office solved by asking chairs from other offices

3. In the case of privacy of the clients I used personal tactics to convince them to explore the
information

4.5 Conclusion

In my field practice I learned different things like to create confidence during

intervention .between I and client’s .even though there was a short time I gained an experience
and self determination

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 CHAPTER FIVE

5.0 Summary

This report involves all activity which I have done during my field work practice that I
conducted in my field placement and involvement in practice to help the client from 6 February
2023 to 10 march 2023 February at national social security fund (NSSF)

5.1 CONCLUSION

Chapter one and chapter two above concern with my practical training report conducted at NSSF
from 6 February to 10 march 2023. On the arrival day to NSSF I welcomed well and conducting
meeting with Chief Manager and Senior benefit officer in charge and told important information
including rules and regulation of the organization which have to be followed. But also I
introduced to the staff and the same day I assigned with duties. The field work has enabled me to
have an open mind which enables me to learn by seen and practice.
During field work I faced the following challenges:-
No consideration on student’s faculty: The students are allocated to the department without
take into consideration their career.
Attending to difficult and angry customers; I met a customer whose claims late for long time.
This becomes a big case and the customer followed me knowing that am employed there. By
using complain handling skills I listened to the customer and reported the problem to the
concerned officer. Where appropriate stage taken and complain was solved.
Time for field attachment was too short; Time becomes a challenge to cover all operation of
the whole organization. It needed at least two weeks to each department to gain more knowledge.
5.2 RECOMMENDATION

This part points out some of the recommendations that have to be taken as a challenge to the
organization or institutions concern. It will suggest various opinions to both, the National Social
Security Fund and to the University of mwenge catholith

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RECOMMENDATION TO UNIVERSITY OF MWENGE CATHOLITH

 The University has make an arrangement which will help students to obtain areas for
practical training because as the university its applications for their student for field will be
much considered than being submitted by students themselves. But also the University
should request to the concerned organization to allocate students to the department relate
with their faculty.
 The University has to arrange enough time for practical training to enable a student gain
more knowledge and skills concerned with their learning.
RECOMMENDATION TO NSSF

 The NSSF has to make sure that students allocated at offices for training in which they
will give enough support in terms of material and moral support; this support will help
the students to acquire various knowledge and skill related to the course of study.
 The NSSF has to pay students for transport charges, breakfast and lunch. This is because
some students facing hard time during field work poor economic finance.
 The NSSF has to conduct customer care seminar to the staff because some of staff is not
good at delivering good customer care to customer.

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REFERENCES

National Social Security Fund;http; // www.nssf.or.tzvisited on September 2015

Benjamin W. Mkapa, 1998; National Social Security Fund Act, 1997 The United Republic of
Tanzania No.28 of 1997 (An act to establish NSSF and provides its constitution, administration
and other matters related to the Fund.)

Revised No.1, Issue Date: 15.05.2015; (NSSF Mara, 2015)

Director General report (publicationdocument, 2015)

Sunguya, F, J (2016). Social work field practise, sociology and social work department, mwenge
catholic university, Tanzania press

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