Saloni Rai Ddu Summer Training Final Report-1

SUMMER INTERNSHIP REPORT TRAINING AND DEVELOPMENT
Summer Internship Report

On
“Training And Development”
Submitted
For partial fulfillment
of the requirement of
Master of Business Administration
Deen Dayal Upadhaya Gorakhpur University
Under the Guidance of Submitted by

Ms. Priyanka Dubey Saloni Kumari rai
(Sr. Hr Executive)
Smartwheels Pvt. Ltd.
DECELERATION
ENTITLED:
[TRANING AND DEVELOPMENT PROCEDURE]
I hereby declare that, the project entitled [TRANING AND
DEVELOPMENT PROCEDURE] is an outcome of my own efforts
under the guidance of Ms. Priyanka Dubey Ma’am (Sr. HR
Executive) of Smartwheels Pvt. Ltd. the authorized dealer of
Maruti Suzuki India Ltd.
I have undergone a Summer Internship for a period of 6 weeks.
I further declare that this project is based on original study
undertaken by me.
This Project is submitted to the “Deen Dayal Upadhyaya
Gorakhpur University”, for the partial fulfillment of the
“Masters of Business Administration”.
Place: Signature:
Date:
ACKNOWLEDGEMENT
The Internship opportunity, I had with SmartWheels Pvt. Ltd.

(Royal Platinum Dealer) the authorized dealer of Maruti Suzuki
India Pvt. Ltd. was a great chance for learning and professional
development.
Therefore, I consider myself as a very thankful individual as I
was provided with an opportunity to be a part of it.
First I would like to thank Mr. Sanjay Pathak Sir (General
Manager,HR & Admin) of Smartwheels Pvt. Ltd. for giving me
the opportunity to do an internship within the organization.
I would like to grateful Ms. Priyanka Dubey Ma’am (Sr. HR
Executive) of Smartwheels Pvt. Ltd. for giving me training,
guidance, support and necessary advice and helping me in my
day-to-day activities during the Intern time.
PREFACE
An internship provides this opportunity to gain experience from
professional people in the market, and this internship has been
giving the excellent and rewarding experience.
Immanuel Kant said, “Experience without theory is blind, but
theory without experience is only intellectual play”.
Human Resource plays an important role of any business and
managing them is an important task.
This report has prepared to fulfill the requirement of MBA
Program of Deen Dayal Upadhaya Gorakhpur University.
I have chosen Smartwheels Pvt. Ltd. authorized dealers of
Maruti Suzuki.
Actually, a project is a summarized from of the following seven
activities:-
 PLANNING
 RESOURCE COLLECTION
 ORGANIZAING
 JOINT EFFORTS
 EFFICIENCY
 COMMUNICATION
 TRANSPARENCY
CONTENTS
1) INTRODUCTION
i) MARUTI SUZUKI INDIA LTD. (MSIL)
ii) SMARTWHEELS PVT. LTD. (SWPL)
2) COMPANY PROFILE
3) OBJECTIVES
4) SCOPE OF STUDY
5) RESEARCH METHODOLGY
6) INTRODUCTION OF TRAINING AND DEVELOPMENT
7) TRAINING AND DEVELOPMENT PROCEDURE AT SWPL
8) DATA ANALYIS
9) FINDINGS
10) SUGGESTION AND RECOMMENDATION
11) LIMITATION
12) CONCLUSION
13) BIBLIOGRAPHY
14) ANNEXURE
INTRODUCTION
(MARUTI SUZUKI INDIA LTD.)
Maruti Suzuki India Limited, formally known as Maruti Udyog

Limited is an Indian Automobile manufacturer based in
Gurugram (New Delhi).
It was founded in1981 and owned by the Government of India
until 2003, when it was sold the Japanese automaker Suzuki
Motor Corporation.
As of February2022 Maruti Suzuki has a market share of 44.2%
in the India passenger car market.
Maruti Suzuki has the country’s beloved car market. And it is

the biggest automobile manufacturer in India.
Guangzhou Automobile Group Co. Ltd. is the largest
shareholder of Maruti Suzuki.
Presently Suzuki Motors Corporation owns equity of 56.27%.
The company annually exports more than 2, 38,376 units cars
and has an extremely largely domestic market in India which
increased 5.7% in wholesales at 1, 55,857 units in June.
Maruti Suzuki is not the oldest carmaker in India but surely it is
the most intelligent car marker, India is the most of its revenue
and volumes come from Indian Market.
MARUTI Suzuki manufactures and sells popular cars such as the
Ertiga, Alto, Swift, Zen, Celerio, Swift-DZire, SX4 and Omni.
It is a type of public company is deal in Automotive, earlier their
name was MARUTI UDYOG Limited. Their product line is in
automobiles.
Maruti Suzuki has a combination factors like good dealership
network, Good after sales service, Cheap and easily available
spare parts, Access to mechanics and repair men almost
everywhere and last but not least competitive pricing.
The slogan of MARUTI Suzuki is

“WAY OF LIFE”
The automotive industry is at the center of India’s new global
dynamic. The domestic market expanding rapidly as incomes
rise and consumer credit becomes more widely available.
Manufacturer’s product lines are being continually expanded,
as is the local automotive manufacturing base. Expectation are
high that India can develop as a global hub for vehicle
manufacturers and as an outsourcing center that offers the
global automotive industry solution high up the automotive
value chain.
Authorized service stations:

Maruti has 3634 listed authorized service stations across
1789 cities. Maruti Suzuki connects you with authorized
Maruti service station dealers in India with complete contact
info, including addresses on their websites. Maruti Suzuki
offers 24 hours on-road service. This means that at any time
on any day, regardless of whether it is holiday, you can get in
touch with Maruti Suzuki roadside assistance for your car
troubles.
Maruti Insurance
Maruti Suzuki provides vehicle insurance to its customers with
the help of the National Insurance Company, Bajaj Allianz, New
India Assurance and Royal Sundaram. The service was set up
the company with the inception of two subsidiaries Maruti
Insurance Distributors Services Pvt. Ltd and Maruti Insurance
Brokers Pvt. Limited.
Maruti Finance
To promote its bottom line growth, Maruti Suzuki launched
Maruti Finance in January 2002. Prior to the start of this service
Maruti Suzuki had started two joint ventures Citicorp Maruti
and Maruti Countrywide with City Group and GE Countrywide
respectively to assist its client in securing loan. Maruti Suzuki
tied up with ABN Amro Bank, HDFC Bank, ICICI Limited, Kotak
Mahindra, Standard Chartered Bank, and Sundaram to start this
venture including its strategic partners in car finance. Again the
company entered into a strategic partnership with SBI in March
2003 Since March 2003, Maruti has sold over 12,000 vehicles
through SBI-Maruti Finance. SBI-Maruti Finance is currently
available in 166 cities across India
Maruti True Value

Maruti True service offered by Maruti Suzuki to its
customers. It is a marketplace for used Maruti Suzuki
Vehicles. One can buy, sell or exchange used Maruti or non-
Maruti vehicles with the help of this service in India. Every
car that is sold to the customer under the Maruti True Value is
certified and checked by a Maruti Engineer. A car provided by
the Maruti Suzuki True Value will not be more than 7 years old.
All the cars provided by the True Value Maruti will not have
more than 2 pre-owners and all the cars provided are non-
accidental. Both the buyers and sellers will get a two-way
advantage with True Value Maruti check.
Maruti Accessories
Many of the auto component companies, other than Maruti
Suzuki, started to offer compatible components and
accessories. This caused a serious threat and loss of revenue to
Maruti Suzuki. Maruti Suzuki started a new initiative under the
brand name Maruti Genuine Accessories to offer accessories
like alloy wheels, body cover, carpets, door visors, fog lamps,
stereo systems, seat covers and other car care products. These
products are sold through dealer outlets and authorized service
stations throughout India.
All Maruti Genuine Parts (MGP) come with a warranty of up to

2 years when purchased on a vehicle and they can be further
extended for up to an additional 3 years if they are purchased
separately. Using genuine spare parts and accessories for your
vehicle is very important because not only does it maintain the
performance of the car but it also retains the vehicle’s value on
the market.
Maruti Driving School

As part of its corporate social responsibility Maruti Suzuki
launched the Maruti Driving School in Delhi. Later the services
were extended to other cities of India as well. These schools are
international standards, where learners go through classroom
and practical sessions. Many international practices like road
behavior and attitudes are also taught in these schools. Before
driving actual vehicles participants are trained on simulators.
You will get proper 7 days classroom sessions, 4 days
stimulator and 9 days of on-road practice.
PRODUCT PROFILE
Here is the List of Cars and Product Portfolio of Maruti
Suzuki India Limited.
Brezza Baleno
Swift Wagon R
Dzire Ertiga
Alto S-Presso
Celerio XL6
Ignis Eeco
Ciaz S-cross
Supper Carry
PRODUCT KNOWLEDGE
Maruti Suzuki Brezza

Body style: Sport Utility Vehicle
Battery: 12 V lithium-ions
Boot Space: 328 L
Engine cylinder configuration: Straight engine
Dimensions: 3,995 mm L x 1,790 mm W x 1,685 mm H
Maruti Suzuki Swift
Body style: Hatchback
Boot Space: 268L

Dimensions: 3845*1735*1530 mm3
Maruti Suzuki Wagon R

Boot Space: 341L
Dimensions: 3655 mm in length, 1620 mm in width and
1675 mm in height
Maruti Suzuki S-cross
Body style: SUV
Boot Space: 420L
Dimensions: 4300 mm X 1785 mm X 1595 mm
Maruti Suzuki Baleno
Number of doors: 5
Boot Space: 318 L

Maruti Suzuki Ertiga
Body style: Wagon
Number of doors: 5
Boot Space: 209 L
Maruti Suzuki Dzire

Subcompact car
Body style: Sedan
Number of doors: 4
Boot Space: 378 L
Maruti Suzuki Celerio

City car
Seating capacity: 5
Boot Space: 313 L
Maruti Suzuki XL6

Minivan
Body style: Wagon
Boot Space: 209 L
Maruti Suzuki Alto
Body style: Micro Car

Number of doors: 5
Boot Space: 177 L

Maruti Suzuki Eeco

Multi-utility vehicle
Body style: Wagon
Number of doors: 5
Boot Space: 275 to 540 L
Dimensions: 3,675 mm L x 1,475 mm W x 1,800-1,930 mm
H
Maruti Suzuki Ciaz

Compact car
Fuel economy: 20-21 km/l combined
Horsepower: 77 kW
Fuel tank capacity: 43 L

Maruti Suzuki S-Presso

Compact car
Number of doors: 5
Dimensions: 3,565 mm L x 1,520 mm W x 1,553-1,567 mm
H
Driveline: Front-wheel drive
Maruti Suzuki Ignis
Boot Space: 267 L
Dimensions: 3700mm x 1690mm x 1595mm
Maruti Suzuki Tour S

Subcompact car
Body style: Sedan
Number of doors: 4
Boot Space: 316 L
CURRENT SCENARIO
For around four decades, Maruti Suzuki has been the country’s
beloved carmaker. And it is unquestionably the biggest
automobile manufacturer in India. More than half of the car
buyers of the country go for Maruti Suzuki cars. The automaker
thus leverages the largest market share and enjoys steady
demand as well.
The company had sold a total of 1,62,462 units in the same
month last year, Maruti Suzuki India Ltd (MSIL) said in a
regulatory filing.
Around 8 upcoming Maruti cars like Alto K10 2022, S-Presso,
Swift Hybrid, S-Cross 2022, Grand Vitara will be launched in
India in 2022-2024.
In its mid-term management plan, Suzuki has laid out a path
from April 2021 to March 2026, and the two important focus
areas for the company are interlinked – CO2 reduction and
electrification. Over the next five years, Suzuki will invest over 1
trillion yen (approx).
The Maruti Suzuki Ertiga is one of the best cars for a family in
the Indian market.
(SMARTWHEELS PVT. LTD.)
Smartwheels Pvt. Ltd. formerly known as RKBK Automobiles

Pvt. Ltd.
Smartwheels Pvt. Ltd. was established in the year 1995 and has
recently entered its 25th year of operations. Upholding the view
of high-quality sales and outstanding services, we at
Smartwheels Endeavour to provide the best car buying and
ownership experience for each and every customer.
Smartwheels Pvt. Ltd. was owned by Mr. Radhakrishna and Mr.
Vimal Kumar; until 2014-15 when it’s sold out to Mr. Vikram
Saraf. It is an authorized dealer of Maruti Suzuki India Ltd.
GORAKHPUR GROUP LOCATION
Location Code Outlet Type City
BST E-OUTLET Basti
PRU E-OUTLET Padrauna
DIA E-OUTLET Deoria
SDN E-OUTLET Siddharthnagar
MDS OUTLET Mohaddipur
GRK OUTLET Gida
HRY R-OUTLET Harriya
MHN R-OUTLET Mahrajganj
KHB R-OUTLET Khalilabad
LEM R-OUTLET Salempur
NTW R-OUTLET Nautanwa
R-OUTLET Fazilnagar
GRU OUTLET Commercial GKP
BAS OUTLET Commercial BST
GPH OUTLET NEXA MDP
FAIZABAD GROUP LOCATION

Location Code Outlet Type City

SGS OUTLET Faizabad
AKR E-OUTLET Akbarpur
MAK R-OUTLET Mankapur
IN1 R-OUTLET Inayatnagar
GON E-OUTLET Gonad
ULI R-OUTLET Rudauli
FAD OUTLET Commercial FZ
FZB OUTLET NEXA FZ
COMPANY AT GALANCE
Formerly Maruti Udyog Limited
Type Public
Industry Automotive
Founded 24 February 1981; 41 years ago
Founder Government of India
Headquarters Gurugram, India
Key people R. C. Bhargava (Chairman)
Hishahi Takeuchi (Managing
Director & CEO)
Kenichi Ayukawa (Executive Vice
Chairman)
Products Automobiles
Commercial vehicles
Automotive parts
Services Sales, Service,MDS
Parent Suzuki Motor
Corporation (56.37%)
Website www.marutisuzuki.com
QUALITY POLICY
“Smartwheels Pvt. Ltd. ensures to match customer quality
standard and deliver best values to customers”.
MOTTO
“Customer satisfaction is the main Moto of the company
which gives an edge in market and makes a brand”
VISSION
“To make every journey an experience and every
experience a memory”
MISSION
 To provide a wide range of modern, high quality fuel

efficient vehicle in order to meet the need of different
customers both domestic and export markets.
 Understanding and serving the needs of customers.
 Providing distinctively superior value to the global
market.
 Creating the good work environment for its
employees.
ORGANISATION STRUCTURE
Organizational structure is a way or method by
which. Organizational activities are divided, organized and
coordinated.
MARKETING AND SALES

DEPARTMENT
The marketing department is a division of the company with
responsibility for the marketing function. This department aims
to sell as many products as possible in a sustainable manner.
The team designs marketing strategies and combines the right
marketing mix to satisfy customer needs and wants. They
design the right product at the right price to the right
consumer, at the right place, and at the right time. They are also
responsible for developing promotions and managing long-term
relationships with customers.
Marketing department organize events and mela in different
places to attract customers. Marketing department involves
sales department.
The marketing and sales department is responsible for
identifying, anticipating, and satisfying customer needs and
wants profitably. The end goal is to make more profit.
The marketing and sales department is at the forefront because

it interacts directly with consumers and determines the success
or failure of the company in generating revenue. In addition,
this department must also synergize with other departments to
help achieve corporate goals.
Besides playing an important role in promoting products and

increasing sales, the marketing division is also important to
introduce the business, thereby generating a strong corporate
image. Moreover, the team reaches not only customers or
retailers but also investors and the community while creating a
corporate image in the eyes of these stakeholders.
CUSTOMER CARE DEPARTMENT

The primary job of a customer care department is to address
customer issues and resolve them in a timely and efficient
manner. Interact with customers on a variety of channels such

as phone, email, and social media, and ensure that all valid
customer concerns are being dealt with immediately.
When customer enters in showrooms, he/she should be

attending within 3 minutes.
 Pre sales – Checking for all the required documents.

 Sales- After checking document, car sold to customers.
 Post sales- This process is after the sale process which
include registration of cars on customer’s name.
 Pre booking feedback (PBF) - It is a feedback calling process
in which 3 types of calling are performed.
o After 24 hours, a call does for taking feedback from
customer.
o After 15 days, there are again calling for taking feedback.
o After 2 months, there is a call for customer gathering or
we can say it, a personal feedback taking process.
CUSTOMER CARE DEPARTMENT
CCM/QCM
DEPUTY CCM
LOBBY HOSTESS
RECEPTIONIST
TELE-CALLER/ CCE
 ACCESSORIES DEPARTMENT
Many of the auto component companies, other than Maruti

Suzuki, started to offer compatible components and
accessories. This caused a serious threat and loss of revenue to
Maruti Suzuki. Maruti Suzuki started a new initiative under the
brand name Maruti Genuine Accessories to offer accessories
like alloy wheels, body cover, carpets, door visors, fog lamps,
stereo systems, seat covers and other car care products. These
products are sold through dealer outlets and authorized service
stations throughout India.
MOST ESSENTIAL MARUTI SUZUKI CAR ACCESSORIES

1. CAR COVER AND SEAT COVERS & FLOOR MATTINGS
2. DIGITAL TYRE INFLATOR AND JUMPER CABLES
3. EMERGENCY TOOL KIT & FIRST AID KIT
.
4. GPS NAVIGATOR AND SMART KEY FINDER
5. CAR MOBILE CHARGER AND REVERSE PARKING SENSORS
INSURANCE DEPARTMENT
Maruti provides vehicle insurance to its customer with help of
Maruti Suzuki insurance broking. Every insurance are provided
by IRDA (Insurance regulatory and development authority)
managed by government ministry. Insurance department
provide to safety and security to their customers. If the car
owner faces any accidents, injury or scratch on a car or third
party damage, all these damage covered in Maruti insurance.
There are two type of insurance included in IRDA which are LIC
(Life insurance Corporation of India) and GIC (General Insurance
Corporation of India).Maruti provides GIC insurance to their
customers.
There are following features under the GIC:
 Comperacitive
 Zero dept
 Third party
Add on features in zero dept:
 Engine protection
 RTI (Return to invoice)
 Consumerable
 Key protection
 Road side assist
FINANCE & ACCOUNT

DEPARTMENT
Finance and account department includes account receivable
and payable, payroll, inventory management, budgeting,
reports and financial statements, legal compliance and financial
control, and record-keeping.
The interest rate primarily depends on the principal amount

and tenure of the loan amount of the Suzuki two wheeler.
Interest rate of lenders generally varies from 9.7% per annum
to 15% per annum.
Finance department work on profit & loss account and make an

account book. Account department work on day to day
activities like entries of accessories etc.
HUMAN RESOURCE
DEPARTMENT
Human resource department is headed by Sanjay Pathak sir
(V.P, GM&HR). A human resources department is focused on
the recruiting and retention of employees within a company.
HR typically finds, hires (and fires), and trains employees. It
oversees employee relations. It manages benefit programs.
HR department is a group who is responsible for managing the

employee life cycle like recruiting and hiring, onboard training
and administrating employee benefits.
Four basic functions of Human Resource Management

are Planning, Directing, Controlling and Organizing.
Objectives of HRD
 To achieve the organizational goals by proper utilization

of human resources.
 To develop and maintain healthy working relationships
among all the employees and to adopt sound, desirable
organization structure.
 To integrate individual and group goals within an

organization.
 To create opportunities and facilities for individual or
group developments according to the growth and
development of the organization.
 To identify and satisfy individual and group needs, such
as fair wages and salaries, incentives, welfare facilities,
social security, prestige, recognition, security, status etc.
 To motivate the employees and keep their morale high.
 To develop and maintain healthy relations between
management and employees.
 To develop the human assets continuously through the
training and development programmes.
Recruitment and Selection Process in

Smartwheels Pvt. Ltd.
Manpower Planning
Creating Job description
Identifying sources and Inviting applications

Screening resumes and short listing candidates
Evaluation of candidates
Background check
Medical checkup
Finalization and making job offer
HIERARCHY OF ORGANISATION
SMARTWHEELS PVT. LTD.
MD
CEO & DIRECTOR
VP ACCOUNTS VP SALES VP TRUE VALUE VP SERVICES
GM ACCOUNTS GM SALES GM TRUE VALUE GM SERVICES

ACC. DEPT AGM/SM GM HR MANGER GM SPARES W.M
SR. AM SRM HRM SRO AWM
AM RM SR. HR EXEC. RO SERVICE ADVISOR
CASHIER HR EXEC. FLOOR

CORDINATOR
OPERATOR
TECHNICIAN
SERVICE OF
CCE
OBJECTIVES OF STUDY
 To know the different training methods of Smartwheels Pvt.
Ltd.
 To know the design of the training program and also conduct
the training program.
 To find out the challenges that could be resolved with
training.
 To know the improvements Smartwheels Pvt. Ltd. can take

delivering their training program.
 To know the evaluation process of training for its employees.
 To find out the improvements Smartwheels Pvt. Ltd. can
address in terms of time management, technical skills &
business communication skills.
SCOPE OF STUDY
 The Sample Size is Limited, So as to give the accurate

information regarding training and development of
employees.
 The scope is very limited, because attitude & expectations of
the people change according to the time & situation.
 The study is restricted only to mohaddipur and that to
among 60 respondents.
 The study is conducted only for 42 days.
RESEARCH METHODOLOGY
Research methodology is a way to systematically solve the
research problem. It may be understood as a science of
studying how research is done scientifically. In it we study the
various steps that are generally adopted by a researcher in
studying his research problem along with the logic behind

them.
Methodology gives us the activities to be carried out

systematically in order to complete the study successfully.
Formulating the Research Problem, Extensive Literature
Review, Developing the Objectives.
RESEARCH DESIGN
There are many ways to classify research designs, but
sometimes the distinction is artificial and other times different
designs are combined. Nonetheless, the list below offers a
number of useful distinctions between possible research
designs.
It is a descriptive study designed in the form of questionnaire to

find the usefulness of training and development in an
organization. The total number of employees in an organization
is 324. It would be time consuming as well as difficult to
interview all 400 employees. So for the purpose of the project,
60 employees has selected of population for sampling.
DATA COLLECTION
There are two types of data used. They are primary and
secondary data.
Primary Data: An instrument is used to collect the required

information from the employees and also interact the
employees personally. Primary data helps us in making
observation of employee’s behaviors, talk gestures which
helped me in identifying the attitude of employees towards the
training program and the effectiveness of the training program
in the organization.
Primary Data Sources:
a. Questionnaire
b. Observation
c. Interview
Secondary Data: It was collected from the website of the

company, and the company personnel, certain reports from the
HR department. The research also took the help of the books
and journal.
Secondary Data sources:
a. Book
b. Journals
c. Research thesis
d. Websites or blogs
INTRODUCTION OF TRAINING
&
DEVELOPMENT
Training and Development is the continuous process of

improving skills, gaining knowledge, clarifying concepts and
changing attitude through structured and planned education by
which the productivity and performance of the employees can
be enhanced. Training and Development emphasize on the
improvement of the performance of individuals as well as
groups through a proper system within the organization which
focuses on the skills, methodology and content required to
achieve the objective. Good & efficient training of employees
helps in their skills & knowledge development, which
eventually helps a company improve its productivity leading to
overall growth.
CONCEPT OF TRAINING AND

DEVELOPMENT
Training and development refers to educational activities within

a company created to enhance the knowledge and skills of
employees while providing information and instruction on how
to better perform specific tasks.
Training is a short-term reactive process meant for operatives

and process while development is designed continuous pro-
active process meant for executives. In training employees' aim
is to develop additional skills and in development, it is to
develop a total personality.
The training cycle involves the development, delivery, and

continuous improvement of a training program.
ROLE OF TRAINING AND

DEVELOPMENT IN ORGANIZATION
Training and development programs provide a host of benefits.

They enhance employee performance, boost employee
productivity, reduce employee turnover, and improve company
culture.
OBJECTIVES RESULTS
CREATION OF LEARNING ENVIRONMENT OF THE

COMPANY
ORGANISATION EFFECTIVENESS
OBJECTIVES OF TRAINING AND

DEVELOPMENT
 To provide job related knowledge to the workers.

 To impart skills among the workers systematically so that
they may learn quickly.
 To bring about change in the attitudes of the workers
towards fellow workers, supervisor and the organization.
 To improve the productivity of the workers and the

organization.
 To reduce the number of accidents by providing safety
training to the workers,
 To make the workers handle materials, machines and
equipment efficiently and thus to check wastage of time
and resources.
IMPORTANCE OF TRAINING AND

DEVELOPMENT
For companies to keep improving, it is important for

organizations to have continuous training and development
programs for their employees. Competition and the business
environment keep changing, and hence it is critical to keep
learning and pick up new skills. The importance of training and
development is as follows:
 It helps in Optimum utilization of resources

 Development of skills like time management, leadership,
team management etc.
 To increase the performance, productivity and motivation.
 To imbibe the team spirit.
 It helps for improvement of organization culture.
 To improve quality.
 To increase profitability and bottom line by acquiring new
skills.
 Improving brand image by having well trained employees.
TRAINING AND DEVELOPMENT

PROCEDURE AT SMARTWHEELS
PVT.LTD.
There are 45 days of observation period for candidate after

selection. In these 45 days, there are following work done by:
 STR MSPIN generated by Smartwheels Pvt. Ltd. this is a

temporary mspin.
 There are 15 days of Induction in which TDM provides basic
knowledge to candidate like product, Insurance, Accessories,
Service, and Soft skills knowledge.
 TDM provides a book called ‘Prarambh’ which have 16
chapters to candidate. Candidate has to read this book in this
training period.
 After 45 days, Smartwheels Pvt. Ltd. sends that candidate to
Maruti Suzuki for Interview round. After cleared of interview,
there is a generation of permanent MSPIN.
There are different types of training takes place in Smartwheels

Pvt. Ltd.
Selling @Maruti
Compact car – L1
Premium car – L2
Soft skills training
ISL (Institutional sales) training
Lakshya 1
Lakshya 2
Swadesh RDSE
MSA Foundation
Smart digital buying
Training and development of employees is a costly activity as it

requires a lot quality inputs from trainers as well as employees.
But it is essential that the company revises its goals and
efficiencies with the changing environment. Here are a few
critical reasons why the company endorses training and
development sessions.
FOR TRAINING & INFRASTRUCTURE-UP

GRADATION
Virtual Classroom (Web Studio)
Virtual classroom is based on remote delivery model that

enables asynchronous learning across geographies.
Finishing School
Experiential learning through simulation and hands on

experience by industry trained faculty to the participants.
Self-Learning
Learning Management System helps employees to learn on

their own, at their own pace, at their own time.
DATA ANALYSIS &

INTERPRETATION
The analysis and interpretation of data helps researchers to
categorize, manipulate, and summarize the information in
order to answer critical questions. The importance of data
interpretation is evident and this is why it needs to be done

properly.
Q.1 Organization considers training as a part of

organizational strategy. Do you agree?
No. of Respondents Percentage
N= 60
Agree 30 50%
Strongly agree 18 30%
Neutral 9 15%
Disagree 3 5%
Figure: 1
50
45
40
35
30
25
20
15
10
0
Agree Strongly agree Neutral Disagree
Interpretation: In figure 1, 30% of the respondents strongly

agree that training is a part of organizational strategy, 15% of
the respondents neutral in their opinion and 5% of the
respondents not agree with this statement.
Q.2 Is your organization conducting training

programmes frequently?
N= 60
Yes 57 95%
No 3 5%
Figure: 2
100
90
80
70
60
50
40
30
20
10
0
Yes No
Interpretation: In Figure 2, 95%of the respondents agree that

training is well planned in their organization, 5% of the
respondents does not agree that it is well planned.
Q.3 Have you attended any training programme?

N= 60
Yes 50 80%
No 10 20%
Figure: 3
80
70
60
50
40
30
20
10
0
Yes No
Interpretation: In Figure 3, 80% of the respondents attended

training programmes in their organization, 20% of the
respondents do not attended any training programmes in their
organization.
Q.4 Do you feel the training sessions has helped you to

improve your work efficiency?
N= 60
Yes 50 80%
No 10 20%
Figure: 4
80
70
60
50
40
30
20
10
0
Yes No
Interpretation: In Figure 3, 80% of the respondents feel that

they have improved by training programmes in their
organization, 20% of the respondents do not feel same way
about training programmes in their organization.
Q.5 What kind of training method do you prefer?

N= 60
On the job training 6 10%
method
Off the job training 12 20%
method
Both 42 70%
Figure: 5
70
60
50
40
30
20
10
0
on the job training method off the job training method both
Interpretation: In Figure 5, 10% of the respondents prefer on

the job training method, 20% of the respondents prefer off the
job training method and 70% of the respondents prefer both
methods.
Q.6 What kind of training methods does the organization

provide to train the employees?
N= 60
On the job training 12 20%
method
Off the job training 6 10%
method
Both 42 70%
Figure: 6
70
60
50
40
30
20
10
0
On the job training method Off the job training method Both
Interpretation: In Figure 6, 20% of the respondents said ‘on

the job training method’ provided by organization, 10% of the
respondents said ‘off the job training method’ provided by
organization and 70% of the respondents said ‘both’ methods.
Q.7 Employees after training are given preference for

new assignments.
N= 60
Agree 24 40%
Neutral 18 30%
Disagree 3 5%
Figure: 7
25
20
15
10
0
agree strongly agree neutral disagree
Interpretation: In Figure 7, 65% of the respondents agree

that employees after training are given preference for new
assignments. 30% of the respondents are neutral in their
opinion and 5% of the respondents are not agreeing with the
statement.
Q.8 Whether trainer response to trainees queries.

N= 60
Agree 24 40%
Neutral 15 25%
Disagree 3 5%
Figure: 8
40
35
30
25
20
15
10
0
agree strongly agree neutral disagree

that instructor response to trainees queries, 5% of the
respondents are not agree that trainer will not response to
trainees queries.
Q.9 Training helps to increase the motivation level of

employees.
N= 60
Agree 18 30%
Neutral 3 5%
Disagree 0 0%
Figure: 9
70
60
50
40
30
20
10
0
Category 1 Category 2 Category 3 Category 4
Interpretation: In Figure 14, 65% of the respondents strongly

agree that training helps to increase motivational level of the
employees. 30% of the respondents agree that it helps to
improve employee and employer relationship, 5% of the
respondents neutral in their opinion.
Q.10 Training is relevant to the needs of the

organization.
N= 60
Yes 59 98%
No 1 2%
Figure: 10
100
90
80
70
60
50
40
30
20
10
0
Yes No
Interpretation: In Figure 10, majority of the respondents

agree that training is relevant to needs of the organization.
Q. 11 Do you like to attend training program?

N= 60
Yes 57 95%
No 3 5%
Figure: 11
100
90
80
70
60
50
40
30
20
10
0
Yes No
Interpretation: In Figure 11, 95%of the respondents agree

that they like to attend training program and 5% of the
respondents does not like to attend training program for their
necessary performance.
Q.12 What are some of the barriers employees face

when it comes to participating in our training program?
N= 60
Lack of Interest 27 45%
Lack of time 18 30%

Non availability of skilled 0 0
trainer
Others 15 25%
Figure: 12
45
40
35
30
25
20
15
10
0
Lack of Interest Lack of time Non availability of Others
skilled trainer

that lack of interest is the barrier for training and development
in their organization. 30% of the respondents may agree that
lack of time is the barrier for training and development for their
organization and rest of the respondents says it is due to some
other factor.
Q.13 Training helps to improve employee and employer

relationship.

N= 60
Agree 30 50%
Neutral 18 30%
Disagree 12 20%
Figure: 13
30
25
20
15
10
0
agree neutral disagree

that training helps to improve employee and employer
relationship, 30% of the respondents neutral in their opinion
and only 20 % of the respondents disagree with this statement.
FINDINGS
 95%of the respondents agree that they like to attend training
program.
 80% of the respondents strongly agree that training is a part
of organizational strategy
 Majority of the respondents agree that training is well
planned in their organization.
 45% of the respondents agree that lack of interest is the
barrier for training and development in their organization.
 Majority of the respondents agree that training is relevant to
needs of the organization.
 95% of the respondents strongly agree that training helps to
increase motivational level of the employees.
 70% of the respondents agree that instructor response to
trainee’s doubts.
 65% of the respondents agree that employees after training
are given preference for new assignments.
 80% of the respondents agree that they attended training
programmes.
 Majority of the respondents prefer on the job training and

off the job training methods.
SUGGESTION
&
RECOMMENDATION
 The Training and development cell should conduct sessions
for employees to give them an idea as to why this training is
been conducted and also take a feedback to know how
effective was the training
 Performance of every employee undergone training should
be evaluated so as to get Improved quality of training
activities.
 It should aim to narrow down the gap between expected
level of performance and the actual level of performance.
 The company should conduct training programs at regular
intervals, which helps the employees to enhance their
knowledge for their current jobs.
 The company should design the training program based on
the current requirement, which includes development of
technical skills, personality development, time management,

computer knowledge etc.
 The training session should be made more interactive and
participative so that trainees and trainer are in constant
interaction
LIMITATION
Each and every project has some limitations as well it is very
difficult to study every aspect. One of the major limitations was
gathering information. Also the time allocated for the report
was not that sufficient compared to the amount of work
needed in this report.
The data from the secondary sources may have some errors
because training varies from organization to organization.
People did not give full response and there may be some
errors.
CONCLUSIONS
Each employee needs some training program to develop their
skills and ability. Today we are living in a competitive world in
order to survive among other factors; it is the employees who
make the organization reach their desired goal. Identification
the training and development needs in the employees which is
very important in the organization. It will help to achieve

individual goals has well has organization goals, it also help in
productivity of the present employees and also the standard of
living of the employees and their family.
When proper training and development is provided from the
organization to the employees, it helps increase the employee’s
interest towards the work and also the organization.
According to the study conducted we can conclude that the
overall satisfaction level of employees in relation to the training
programs is moderate.
The employees agree that the training programs help to
increase productivity and achieve the organizational goal.
The employees said that the training programs in the
organization are well planned but they are not satisfied with
the duration of the training program and they are also not
satisfied with the evaluation process of training program, they
are not evaluated periodically.
The training programs in the organization strongly focus on the
technical and managerial capabilities but these programs are
not given adequate importance sometimes because of the work
pressure.
The employees do not take the training programs seriously, as

there are no strict rules and regulations to attend the training
programs.
The employees are not involved in determining the training
need analysis. The training programs are fixed by the top
management.
The quality of the training programs is excellent but the
employees are not making the best use of it.
Therefore we can conclude that the training programs in the
organization are excellent but they have been not utilized
properly by the employees as the training programs are not
made compulsory to all the departments. There is a broader
scope to develop and improve its training programs in future in
order to meet the requirements of the global market.
BIBLIOGRAPHY
References:
1. Training and Development – Mr. Ankur Srivastava Sir
2. Senior HR Executive – Ms. Priyanka Dubey Ma’am
Websites:
a. https://www.arenaofmohaddipur.com
b. http://www.marutisuzuki.com
c. . http://www.google.com
d. . www.wikipedia.com
ANNEXURE
QUESTIONAIRE
Dear Sir/ Ma’am,
I am the student of Deen Dayal Upadhaya Gorakhpur
University, pursuing my MBA. I look forward to your support
in this academic year. Kindly spend a few minutes of your
valuable time and fill in this questionnaire. All the
information provided by you will be used only for academic
purposes and will be strictly confidential.
PERSONAL DETAILS:-
Name: ……………………………………...
Gender: ……………………………………
Profession: ………………………………
Address: ………………………………….
Age of Respondents:
a) 25 - 35 Years
b)35 - 45 Years
c) 45 - 55 Years
Q.1 Organization considers training as a part of

organizational strategy. Do you agree?
a) Agree
b) Strongly agree
c) Neutral
d) Disagree
Q.2 Is your organization conducting training
programmes frequently?
a) Yes
b) No
Q.3 Have you attended any training programme?
a) Yes
b) No
Q.4 Do you feel the training sessions has helped you to
improve your work efficiency?
a) Yes
b) No
Q.5 What kind of training method do you prefer?

a) On the job training method
b) Off the job training method
c) Both
Q.6 What kind of training methods does the organization
provide to train the employees?
a) On the job training method
b) Off the job training method
c) Both
Q.7 Employees after training are given preference for
new assignments.
a) Agree
b) Strongly agree
c) Neutral
d) Disagree
Q.8 Whether instructor response to trainees doubts.
a) Agree
b) Strongly agree
c) Neutral
d) Disagree
Q.9 Training helps to increase the motivation level of
employees.
a) Agree
b) Strongly agree
c) Neutral
d) Disagree
Q.10 Training is relevant to the needs of the
organization.
a) Yes
b) No
Q. 11 Do you like to attend training program?
a) Yes
b) No
Q.12 What are some of the barriers employees face
when it comes to participating in our training program?
a) Lack of interest
b) Lack of time
c) No avaliability of skilled trainer
d) Others
Q.13 Training helps to improve employee and employer
relationship.
a) Agree
b) Neutral
c) Disagree

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SUMMER INTERNSHIP REPORT TRAINING AND DEVELOPMENT

Summer Internship Report

Under the Guidance of Submitted by

The Internship opportunity, I had with SmartWheels Pvt. Ltd.

i) MARUTI SUZUKI INDIA LTD. (MSIL)

ii) SMARTWHEELS PVT. LTD. (SWPL)

6) INTRODUCTION OF TRAINING AND DEVELOPMENT

7) TRAINING AND DEVELOPMENT PROCEDURE AT SWPL

10) SUGGESTION AND RECOMMENDATION

Maruti Suzuki India Limited, formally known as Maruti Udyog

Maruti Suzuki has the country’s beloved car market. And it is

The slogan of MARUTI Suzuki is

Authorized service stations:

Maruti True Value

All Maruti Genuine Parts (MGP) come with a warranty of up to

Maruti Driving School

Maruti Suzuki Brezza

Maruti Suzuki Swift

Boot Space: 268L

Maruti Suzuki Wagon R

Maruti Suzuki S-cross

Maruti Suzuki Baleno

Engine cylinder configuration: Straight engine

Maruti Suzuki Ertiga

Maruti Suzuki Dzire

Maruti Suzuki Celerio

Maruti Suzuki XL6

Maruti Suzuki Alto

Body style: Micro Car

Engine cylinder configuration: Straight engine

Maruti Suzuki Eeco

Maruti Suzuki Ciaz

Dimensions: 4,490 mm L x 1,730 mm W x 1,485 mm H

Maruti Suzuki S-Presso

Maruti Suzuki Ignis

Maruti Suzuki Tour S

(SMARTWHEELS PVT. LTD.)

Smartwheels Pvt. Ltd. formerly known as RKBK Automobiles

FAIZABAD GROUP LOCATION

Location Code Outlet Type City

Formerly Maruti Udyog Limited

 To provide a wide range of modern, high quality fuel

MARKETING AND SALES

The marketing and sales department is at the forefront because

Besides playing an important role in promoting products and

CUSTOMER CARE DEPARTMENT

manner. Interact with customers on a variety of channels such

When customer enters in showrooms, he/she should be

 Pre sales – Checking for all the required documents.

CUSTOMER CARE DEPARTMENT

Many of the auto component companies, other than Maruti

MOST ESSENTIAL MARUTI SUZUKI CAR ACCESSORIES

1. CAR COVER AND SEAT COVERS & FLOOR MATTINGS

2. DIGITAL TYRE INFLATOR AND JUMPER CABLES

3. EMERGENCY TOOL KIT & FIRST AID KIT

4. GPS NAVIGATOR AND SMART KEY FINDER

5. CAR MOBILE CHARGER AND REVERSE PARKING SENSORS