Medical Hotline Script

1. Greeting – Salaam Takaful Medical Emergency Hotline. How may we assist you.
2. Is your case emergency or planned procedure?
3. Which Hospital the service is required – Name of Hospital, city.
4. Have you submitted your admission request form at Corporate desk of Panel Hospital.
5. If Yes, we will receive the email from the hospital, and update you.
6. If not, please submit your admission form at the hospital or email it to us through your HR.
7. Please use Panel Hospitals to get the best services.
8. Emergency admission TAT is immediate. Planned procedure is 1-2 working days.
9. As per policy, your procedure is covered and approval will be forwarded to Hospital in few
minutes.
10. As per Policy, your procedure is not covered for this reason. Plz contact your HR for further
details.
11. As per policy, your procedure is not clear, and additional supporting documents are required.
Plz arrange.
12. Incase of claims query, plz call on our 111 number - 111 875 111
13. Thank you for calling Salaam Takaful.