NURSING ORGANIZATIONAL DEVELOPMENT

NUR 209

Case Report:

Addressing Nurse Shortage in ACE

Medical Center - Tacloban

Presented by:

De la Cruz, Shandy Mae Enriquez

Javier, Archie Beringuel
Macato, Happy Mae Villamor
Ripalda, Cherry Mae Caindoy

Presented to:

Dr. Jonah Lydia Guillena Langga

South Western University - PHINMA

5th August 2023

 TABLE OF CONTENTS

CHAPTER 1 2

INTRODUCTION 2

DEFINING THE CENTRAL PROBLEM 3

CHAPTER 2 4

INTERNAL ENVIRONMENT: Strengths and Weaknesses 4

CORE VALUES 5

VISION 5

MISSION 5

ORGANIZATIONAL STRUCTURE 6

EXTERNAL ENVIRONMENT: Threats and Opportunities 6

LOCATION 7

CATCHMENT AREAS 7

FUTURE PROSPECTIVE 7

WEIGHING THE OPTIONS AND ALTERNATIVES 8

CHAPTER 3 11

CONCLUSION 11

RECOMMENDATION 14

BIBLIOGRAPHY 18

CURRICULUM VITAE 19

2
 CHAPTER 1
INTRODUCTION

Nursing has always been used synonymously and interchangeably with caring and

promoting comfort. Nurses are those who are responsible for maintaining and

ensuring that the highest quality of care is rendered. However, the responsibilities

and workload of nurses are not only limited to bedside care, but it is also far more

complicated. They are in the front line, tending to the sick throughout the shift,

counseling and educating patients, functioning as health advocates, manager, and

supervisor. In their daily lives, nurses are faced and bombarded with tasks of

improving and developing and strengthening professional competence and

commitment. The challenge is that they are expected and required to maintain the

highest of care despite these said tasks and responsibilities the nurses are carrying

in their shoulders. The roles of nurses are becoming more visible, appreciated, and

addressed during times of scarcity. Even though nursing is one of the largest groups

constituting health care professionals, nursing vacancy and shortage is still

prevalent. A nursing shortage occurs when the demand for competent nursing

professionals exceeds the supply of qualified nurses. Ironically, as the top exporter of

nurses in the world, the health care setting in this country is still facing the challenge

of this crisis.

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 DEFINING THE CENTRAL PROBLEM

The issue of a nurse shortage is not new to the healthcare industry, and there are

numerous, serious causes for concern. Furthermore, it burns in critical and intensive

care units, where the strain is tremendous and nurses are at a higher risk of burnout.

Nurse shortages have a detrimental influence on more than just nurses. It also has

an impact on patients and can result in unfavorable patient outcomes due to a

nurse's lack of attention to a patient.

Allied Care Experts (ACE) Medical Center - Tacloban, Inc. is a respected Level 2

Private Hospital that serves a diversified population in an urban area that extends

throughout Region VIII, which includes six provinces. Due to variables such as rising

patient admissions, high turnover rates, a lack of potential educators, and a

restricted pool of available nurses in the region, the hospital has struggled with a

shortage of registered nurses (RNs) over the past few years. This deficit has resulted

in compromised patient care and exhaustion among current nursing staff. The

hospital's Nursing administration is aggressively looking for appropriate solutions to

this situation.

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 CHAPTER 2
INTERNAL ENVIRONMENT: Strengths and Weaknesses

STRENGTHS:

● Higher quality of healthcare

● Increased patient satisfaction

● Decrease in patient morbidity

● Increase nurse satisfaction

● Reductions nurse errors

● Decrease in nurse burn out

WEAKNESSES:

● Increase cost in staffing nurses

● Shortage of RN staff

● Decreasing other staff to increase the number of nurses

● Mandatory nurse to patient ratios do not account for acuity

● Variations in the definition of “safe staffing”

CORE VALUES

A - Altruism

C - Compassion

E - Excellence

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VISION

To be the leader of excellence in nursing care and practice provided by competent,

compassionate nursing workforce in a multi-center global network.

MISSION

● To offer high-quality nursing care services by providing a responsible, efficient,

competent and dedicated nursing care team.

● To ensure lifelong learning to keep abreast with the current trends in nursing

practice and development.

● To ensure reputable services as rated by our clients.

ORGANIZATIONAL STRUCTURE

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 EXTERNAL ENVIRONMENT: Threats and Opportunities

THREATS:

● Cost of legislation and lobbying

● Higher cost with no guarantee of improved quality of care

● Lack of research linking lower ratios with improved quality of care

● Opposition from corporate entities

● Existing nursing shortage and the aging workforce

OPPORTUNITIES:

● Research into effective nurse staffing

● Specific unit and hospital staffing plans

● Scholarships and grants for new nurses

● Staffing committees

● New legislation

LOCATION
ACEMC Tacloban is located in Barangay 78, Marasbaras, Tacloban City, Leyte,

Region VIII.

CATCHMENT AREAS
Whole area of Region VIII - which includes Leyte, Samar and Biliran

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FUTURE PROSPECTIVE

Active participation in DOH-related activities that may boost the hospital’s recognition

of best practices and abiding in mandated compliances on accreditations and

different monitoring and surveillance of various health agencies.

Within the Nursing Service Department, to mold a strong workforce of seasoned

nurses, trainers, and educators– whether inhouse or external sources that will deliver

inspiration and powerful workmanship amongst the nurse community in ACE Medical

Center. To cultivate a compassionate, trustworthy and patient-centered service that

will bring pride and achievement to its respective units or wards. To build a band of

hardworking individuals which aims at the CORE VALUES of ACE– Altruism,

Compassion and Excellence.

WEIGHING THE OPTIONS AND ALTERNATIVES

Alternative Solution: Establishing a Nurse Readiness Program (NRP)

Overview

As an alternative solution to the nurse shortage, the hospital might establish a

thorough nurse readiness program. Nurse residency programs are planned,

supporting efforts that assist freshly minted nurses in seamlessly transitioning into

professional practice. This approach, however, would be modified to include

experienced nurses as well, with the goal of both attracting new nurses and retaining

those who are already in the field.

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 Detailed Implementation

Program Development:

● Work with nursing schools and colleges to develop a structured curriculum

that combines classroom instruction with hands-on clinical experiences.

● Offer several tracks to tailor the training to the individual needs of fresh

graduates and seasoned nurses.

● Create a curriculum that focuses on critical thinking, decision-making, and

specialist areas pertinent to the hospital's services.

Preceptorship and Mentoring:

● Assign experienced nurses to the participants as preceptors and mentors.

These mentors will offer direction, support, and clinical insights.

● Encourage preceptors to promote a learning, cooperation, and open

communication culture throughout the program.

Clinical Rotations:

● Plan a variety of clinical rotations across departments to expose participants

to a variety of specialties and patient demographics.

● Rotate participants through high-demand units, which may result in increasing

interest in these areas.

Educational Workshops:

● Organize regular workshops led by both internal and external experts. These

workshops can cover topics like evidence-based practice, communication

skills, and dealing with complex cases.

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Professional Development:

● Provide options for ongoing education, such as attending conferences, getting

certifications, and enrolling in advanced courses.

● Collaborate with educational institutions to provide tuition help or higher

degree scholarships.

Retention Strategies:

● Extend the program to existing nurses within the hospital who may be

considering leaving due to burnout or a lack of growth possibilities, in addition

to newly minted nurses.

● Customize the program to fit the specific needs of experienced nurses,

including professional progression opportunities.

Evaluation and Adaptation:

● Regularly assess the program's effectiveness through surveys, feedback

sessions, and performance evaluations.

● Make necessary adjustments based on feedback to ensure the program

remains relevant and impactful.

Benefits:

Attracting New Nurses: The program positions the hospital as a desirable

workplace for new graduates by offering structured support during their

transition to practice.

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Retaining Experienced Nurses: The program provides a chance for

experienced nurses to rejuvenate their careers and explore new avenues

within the hospital.

Improved Patient Care: The comprehensive training and mentorship

provided by the program ensure that nurses are well-prepared to deliver

high-quality patient care.

Addressing Burnout: By providing a nurturing environment and opportunities

for growth, the program can help alleviate burnout among existing nurses.

Long-Term Solution: Graduates of the program would likely have a strong

affinity for the hospital, potentially leading to a higher retention rate.

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 CHAPTER 3
CONCLUSION

On the whole, nurse shortage is a burden of healthcare as a whole and critical or

intensive care units in particular. Still, the problem can be addressed in case the

organization is open to change. Thus, it is necessary to define strengths,

weaknesses, opportunities, and threats, both internal and external and address them

on an organizational level. The knowledge of weaknesses and threats as well as

attention to strengths and opportunities allow improving the situation with nurse

shortage through the creation of more favorable work conditions and stimulation of

professional development.

In conclusion, the case study of nurse shortage in the hospital highlights a critical

issue that has far-reaching implications for patient care, nurse well-being, and overall

healthcare system functionality. Throughout the analysis, several key points have

emerged, shedding light on the challenges posed by nurse understaffing and

suggesting potential solutions to address these challenges.

Firstly, the case study underscores the undeniable impact of nurses on patient

outcomes. Overworked and overwhelmed nurses face difficulties in providing timely

and high-quality care to patients. This can result in medical errors, delayed

treatment, and compromised patient safety. Consequently, hospitals with insufficient

nurse staffing may experience higher rates of patient complications and increased

hospital readmissions, thereby elevating healthcare costs and straining resources.

Moreover, the well-being of nurses themselves is significantly compromised under

such conditions. Chronic understaffing leads to increased stress, burnout, and job

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dissatisfaction among nurses. As they struggle to manage heavy workloads, their

physical and mental health suffers, ultimately leading to higher turnover rates and a

shortage of experienced nurses in the long term. This cyclical pattern perpetuates

the problem and creates a vicious cycle that hampers the hospital's ability to provide

consistent and effective patient care.

The case study also highlights the broader systemic challenges that contribute to

nurse understaffing. Factors such as budget constraints, recruitment difficulties, and

fluctuating patient volumes can all contribute to the staffing crisis. Hospitals must

address these underlying issues to implement effective solutions that ensure

adequate nurse staffing levels.

Addressing the issue of nurse understaffing requires a multi-faceted approach.

Hospitals need to invest in comprehensive workforce planning, anticipating patient

needs and adjusting nurse staffing levels accordingly. This involves real-time

monitoring of patient admissions, discharges, and acuity to ensure an appropriate

nurse-to-patient ratio. Collaboration between hospital management, nursing

leadership, and human resources is essential to accurately forecast staffing needs

and make necessary adjustments.

Furthermore, hospitals should invest in strategies to retain their nursing staff. This

includes offering competitive compensation, providing opportunities for career

advancement, and creating a supportive work environment that values nurses'

contributions. Implementing flexible scheduling options, adequate breaks, and

support programs for stress management can significantly improve nurse morale and

job satisfaction.

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In conclusion, the case study of understaffed nurses in the hospital underscores the

urgent need for a holistic approach to address this critical issue. By recognizing the

profound impact on patient care quality, nurse well-being, and the healthcare system

as a whole, hospitals can prioritize effective workforce planning, nurse retention

strategies, and collaborative efforts across departments. Ultimately, solving the

problem of nurse understaffing requires a commitment to providing optimal patient

care while also valuing and supporting the dedicated nurses who form the backbone

of the healthcare industry

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 RECOMMENDATION

Workforce Planning and Recruitment:

Develop a robust workforce planning strategy that aligns nurse staffing levels with

patient acuity and volume. This involves using data analytics to predict peak

admission periods and adjusting staffing accordingly.

Establish partnerships with nursing schools and educational institutions to create a

pipeline for new nursing graduates. Offer internship programs and scholarships to

attract potential candidates.

Competitive Compensation and Benefits:

Conduct a thorough analysis of nurse salaries in the region and ensure that your

hospital offers competitive compensation packages. This can include base pay, shift

differentials, overtime pay, and bonuses.

Provide comprehensive benefits such as health insurance, retirement plans, and

tuition reimbursement to attract and retain nurses in the long term.

Nurse Retention Strategies:

Implement a comprehensive orientation and onboarding process for new nurses to

ensure they feel supported and confident in their roles from the beginning.

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Offer opportunities for career advancement, including pathways to specialty

certifications and leadership roles within the hospital.

Flexible Scheduling:

Introduce flexible scheduling options, such as self-scheduling and rotating shifts, to

accommodate the diverse needs of the nursing staff.

Implement technology-driven scheduling solutions that allow nurses to request shift

changes and time-off requests easily.

Support Programs and Well-being Initiatives:

Establish wellness programs that focus on stress management, mental health

support, and work-life balance. Provide access to counseling services and wellness

resources.

Create designated spaces for relaxation and recharge within the hospital for nurses

during breaks.

Technology Integration:

Invest in healthcare technology solutions like Electronic Health Records (EHR)

systems and nurse call systems to streamline workflows and reduce administrative

burdens on nurses.

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Implement telehealth platforms to provide remote consultations, reducing the need

for nurses to be physically present for certain tasks.

Collaboration and Communication:

Foster a culture of open communication and collaboration between nursing staff,

nursing leadership, and hospital administration.

Conduct regular feedback sessions to address concerns and gather insights from

nurses about their needs and challenges.

Community Engagement:

Engage with the local community through awareness campaigns and recruitment

drives to attract nurses who may be interested in working closer to home.

Offer community-based training programs to upskill individuals interested in pursuing

a nursing career.

Data-Driven Decision-Making:

Continuously monitor and analyze nurse turnover rates, patient outcomes, and

staffing levels. Use this data to make informed decisions and refine your strategies.

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Advocacy and Policy Initiatives:

Collaborate with professional nursing associations to advocate for policies that

support nurse staffing ratios and safe working conditions.

Engage with local and national policymakers to raise awareness about the critical

importance of addressing the nurse shortage.

By combining these recommendations, hospitals can create a comprehensive

strategy to alleviate the nurse shortage, enhance patient care, and create a more

supportive and fulfilling work environment for nursing staff.

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 BIBLIOGRAPHY

Ferrer, J., Boelle, P., Salomon, J., Miliani, K., L’Hériteau, F., Astagneau, P., &
Temime, L. (2014). Management of nurse shortage and its impact on pathogen
dissemination in the intensive care unit. Epidemics, 9, 62-69. Web.

Pastores, S., & Kvetan, V. (2015). Shortage of intensive care specialists in the United
States: Recent insights and proposed solutions. Revista Brasileira De Terapia
Intensiva, 27(1), 5-6. Web.

Sawatzky, J., Enns, C., & Legare, C. (2015). Identifying the key predictors for
retention in critical care nurses. Journal of Advanced Nursing, 71(10), 2315-2325.
Web.

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CURRICULUM VITAE

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 SHANDY MAE E. DE LA CRUZ, RN
+63 945 354 7562 | shen.delacruz.swu@phinmaed.com |
1080 Don Pio Pedrosa St., St. Michael, Palo, Leyte 6501

PROFESSIONAL SUMMARY
Proven ability to provide direct patient care in a fast-paced environment. Calm and level-headed
with the ability to handle difficult patients and high-stress situations. Use strong verbal communication
skills and humor to develop strong relationships with patients and their families.

EDUCATION

Bachelor of Science In Nursing 04/18/2009

Remedios Trinidad Romualdez Medical Foundation

Graduate School Ongoing

Masters in Nursing Service Administration
Southwestern University

EXPERIENCE

Position : Senior Medical Scribe 09/01/2022 to present

Company/Hospital: Hosph1l
Address : Lipa, Batangas
Description: Online medical scribing or charting
● Receives information from Hospice and does patient charting.
● Handles hospice agency and make sure all charts are done
● Ensures charted notes are according to the Norms accepted in Hospice.
● Checks on notes done by coworkers and correct errors if necessary.
● Attends trainings for new tasks given

Head Nurse 07/01/2019- 1/22/2023

Company/Hospital: Allied Care Experts Medical Center - Tacloban
Address : Brgy. 78 Marasbaras Tacloban, City,Leyte
Detailed Job Description :
● Responsible for the supervision of Ambulance Service personnel adherence to the policy and
infection control and nsures that a quality improvement program is conducted annually or
needed by the Ambulance service personnel.
● Handles complaints from patients or significant others with regards to ambulance conduction
and patient care; Assures present and functioning of equipment needed for transfer in the
transportation request, and reviewing equipment in the ambulance prior to conduction.
● Responsible for the safety of the patient and ambulance equipment and its tidiness during the
course of the conduction; Files ambulance conduction checklist and delivers it to ED nurse
in-charge of the shift to prepare the ambulance till next trip.
● Responds to calls that require an emergent responses
● Treat patients according to the Hospital treatment protocol.
● Assist in triaging of patients in the Emergency department; Act as first responders for Code
Blue.

Staff Nurse II 06-22-2015 to 06-21-19

Company/Hospital: Prince Sultan Military Medical City
Address: Al Sulimanyah , Riyadh, Saudi Arabia
Detailed Job Description :
● Deliver excellent nursing care monitors , maintains standards of care within the hospital
policies and procedures
● Assist in planning, implementation and evaluation of patient care.

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 ● Assist team leaders and members in liaising between healthcare professionals, doctors and
allied healthcare p[professionals to ensure appropriate medical care is provided to all
patients.
● Ensure that appropriate consent is obtained and maintained for patients undergoing relevant
medical treatment.

Company Nurse March 28 2014 to May 22 2015

Company/Hospital: Staff Gap ( Medicard Philippines, Concentrix)
Address: Makati City, Philippines
Detailed Job Description :
● Available to workers who injure themselves on the job.
● The nurse also is frequently responsible to provide education and training programs to
employees about wellness, ways to avoid injury on the job, good ergonomics, good lifting
techniques, and to care for the back.
● Works hand in hand with the company physician to aid the worker from his/her chief
complaints.
● Refer workers to accredited Hospitals for further management and evaluation.

Staff Nurse I Dec 10, 2010 to Nov 8, 2013

Company/Hospital: Bethany Hospital
Address: Real Street, Tacloban City , Leyte
Detailed Job Description :
● Conducts an individualized patient assessment, prioritizing the data collection based on the
adult or elderly patient’s immediate condition or needs within the time frame specified by
client facility’s policies, procedures or protocols.
● Develops plan of care that is individualized for the adult or elderly patient reflecting
collaboration with other members of the healthcare team.
● Performs therapeutic nursing interventions as established by individualized plan of care for
the adult or elderly patient and his/her family.
● Provides individualized patient/family education customized to the adult or elderly patient and
his/her family.
● Documents patient assessment findings, physical/psychosocial responses to nursing
intervention and progress towards problem resolution.
● Initiates emergency resuscitative measures per adult resuscitation protocols.
● Maintains current competency in adult medical surgical nursing.

SKILLS & ACHIEVEMENTS

● Certified Major Disaster Responder.
● JCI link nurse. Knowledgeable in the updated standards of JCI.
● Team leader in the area. Possess higher responsibility in the unit.
● Outstanding assessment and evaluation of job performance.
● Certified Basic Life Support Provider.

SEMINARS / TRANINGS ATTENDED

BREASTFEEDING PROGRAM June 2022

ACEMC Tacloban
Tacloban City, Leyte

Basic Life Support September 2022

ACEMC Tacloban
Tacloban City, Leyte

ACLS October 2022

ACEMC Tacloban
Tacloban City, Leyte

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 ARCHIE B. JAVIER, RN
+63 966 479 8711 | arbe.javier.swu@phinmaed.com |
158-P Calanipawan Road, Tacloban City, 6500
Leyte, Philippines 6500

PROFESSIONAL SUMMARY
For the past four years, I have worked as a certified and experienced Infection Prevention and
Control Nurse. My job entails epidemiology and surveillance. I started as an Operating Theatre
nursing for 2 years in a level 3 DOH-accredited hospital after working as a General OPD Nurse for 6
years in a prestigious JCI-accredited hospital where I polished my endoscopy and interventional
cardiology nursing abilities.

EDUCATION
Masters in Arts of Nursing - Nursing Service Administration 2022-present
Southwestern University PHINMA
Cebu City, 6000, Philippines

Bachelor of Science in Nursing 2003-2007

St. Scholastica’s College of Tacloban
Tacloban City, 6500, Philippines

EXPERIENCE

Infection Prevention and Control Nurse / Disease Surveillance Officer (Jan 2019 - Present)
Allied Care Experts Medical Center - Tacloban, Inc.
Brgy. 78, Marasbaras, Tacloban City, 6500, Leyte
● Formulates, updates and ensures implementation infection prevention and control policies,
guidelines and procedures
● Disseminates information and coordinates effectively with all departments, sections and
services of the hospital and other appropriate government agencies for the implementation of
IPC
● Organizes and provides training and guidance to the hospital IPC Unit, which is responsible
for the day-to-day IPC activities
● Designs and implements and/or outsources the training and orientation of all health personnel
on IPC.
● Reviews, approves and submits mandatory healthcare facility reports on IPC to the DOH
Regional Health Office.
● Monitors COVID19 activities, swab results, allocation of COVID19 rooms, contact tracing and
disposition of healthcare workers according to their symptomatology
● Ensures safety of hospital staff, healthcare workers and patients alike with IPC protocols on
pre-employment policy, housekeeping policy, environmental cleaning and disinfection for
different areas (eg. isolation room, operating room, ICU and other high-risk units, specific
patient care areas, regular/ward room etc.)

Multispecialty OPD Clinic General Nurse (March 24, 2012 – March 23, 2018)
Dr. Sulaiman Al Habib Hospital
Building No. 55, P.O. Box: 505005, Dubai HealthCare City

General Surgery Clinic Nurse (November 2016 – March 23, 2018)

● Assists in outpatient cases, minor cases such as incision/excision of masses/cysts,
ungiectomies, incision and drainage of thrombosed hemorrhoids, abscesses, etc.
● Continuity of post-operative wound care, removal of stitches, application of colostomy bag
and care for diabetic foot, etc.
● Coordinates with OR personnel for proper booking to theatre and properly endorses patients'
case or approval status and other important details
● Checks equipment and supplies and restocking as necessary

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 Treatment Room Nurse
● Performs venipuncture according to local guidelines as well as vaccines and injections given
accordingly as per doctor’s orders either as single dose order or with standing orders.
● Documents interventions and procedures according to institution’s guidelines and policies
● Performs Electrocardiograms – (ECG), assists in the provision of minor surgery

Nephrology/IM/GP/Gastroenterology/Cardiology Clinic Nurse (March 2013 – October 2016)

● Maintains health records, documenting each patient contact and updating patient profiles
● Checks equipment and supplies, restocking as necessary
● Ensures confidentiality during visits and telephone conversations
● Assists physician as needed during exams
● Endorses patients to treatment room nurse for injection or infusion as per doctor’s orders, and
helps in resting and exercise ECG procedures, 24-H BP and ECG holter devices

Part-time Assistant OB Sonographer

● Assists a UK-trained sonographer with ViewPoint6 access mainly for reports
dedicated to OB special ultrasound procedures such as Nuchal Translucency Scans,
Detailed Organ Scans and Growth and Doppler scans.

Endoscopy Nurse (11 months: March 24, 2012-February 2013)

● Prepares the Endoscopy Unit for arrival of the booked and walk-in patients
● Establishes IV access for sedation protocols
● Prepares the machine, scopes, suction and checks for functionality and its maintenance
● Assists doctors as they do the procedure
● Assesses and records the patient’s level of consciousness and vital signs pre, intra and
post-procedure and administers antidotes for sedation per doctor’s orders
● Keeps record of files, daily census, usage of stocks, controlled and narcotic drugs as
mandatory policy from the Ministry of Health

Staff Nurse I (2 years and 11months: January 12, 2009 – December 15, 2011)
Type of Company: Private, Hospital by UCCP
Name of Company: Bethany Hospital
Address: Real Street, Tacloban City, 6500, Philippines

SKILLS
● Effective oral and written communication skills
● Facilitation skills
● Problem solving abilities
● Analytical and critical thinking
● Proficiency in the use of various computer software packages to analyze statistics and write
reports
● Ability to work in a multi-disciplinary team as well as independently.

CERTIFICATIONS
● Basic Life Support (BLS)
American Safety and Health Institute November 2022
● Advanced Cardiac Life Support (ACLS) November 2022
American Safety and Health Institute
● Basic Competency Training Course for Infection Control Nurses May 2019
Philippine Infection Control Nurses Association

AWARDS/RECOGNITIONS/VOLUNTEER WORK - (OPTIONAL)

● Employee of the Year Award May 18, 2023
● IPC Photojournalism Award 2022 July 2022

24
 HAPPY MAE VILLAMOR-MACATO, RN
+63939 583 0810 | havi.macato.swu@phinmaed.com
Urbanest Residences Don Julio Street, Barangay 109 V & G Subd. Tacloban City,
Leyte, Philippines 6500

PROFESSIONAL SUMMARY

● A registered nurse of more than 10 years with work experience both in the country and
overseas.
● With experience mostly as an Emergency Room Nurse, equipped with trainings and
certificates
● Newbie in the field of Nursing Service administration

EDUCATION

MAN-NSA Ongoing
Southwestern University
Cebu City

BS NURSING
Remedios Trinidad Romualdez Medical Foundation
Tacloban City Leyte
Year Graduated: 2008

EXPERIENCE

ACE MEDICAL CENTER-TACLOBAN April 2019- Current

OIC- Chief Nurse

KING ABDULLAH SPECIALIZED CHILDREN'S HOSPITAL 2013-2018

RIYADH, KSA
Pediatric ER Nurse

REMEDIOS TRINIDAD ROMUALDEZ HOSPITAL

Tacloban City
Staff Nurse
2009-2013

CERTIFICATIONS

REGISTERED NURSE
Professional Regulations Commission
License no: 0538700

BASIC LIFE SUPPORT PROVIDER

Department of Health
October 2022

ADVANCED CARDIAC LIFE SUPPORT

American Safety and Health Institute
November 2022

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 CHERY MAE C. RIPALDA, RN
+ 63 956 497 7323 | chca.ripalda.swu@phinmaed.com
Brgy. IV, McArthur Street, Tabontabon, Leyte, Philippines, 6504

PROFESSIONAL SUMMARY
Experienced healthcare professional with a proven track record of dedicated service as a nurse at
King Salman Hospital for 6 years, followed by a successful transition to the role of Quality Assurance
Officer at ACEMC-Tacloban for 3 years. Profoundly skilled in patient care, clinical assessments, and
interdisciplinary collaboration, demonstrated by years of frontline experience in a high-volume hospital
environment. Adept at leveraging comprehensive medical knowledge to provide optimal patient
outcomes while ensuring adherence to established healthcare protocols and standards. As a Quality
Assurance Officer, adept at applying meticulous attention to detail to evaluate, enhance, and monitor
organizational processes, thereby driving continuous improvement and upholding regulatory
compliance. Exceptional communicator and team player, adept at fostering positive relationships with
colleagues, stakeholders, and patients. Seeking new opportunities to leverage this diverse expertise
in healthcare and quality assurance to contribute effectively to a dynamic healthcare setting.

EDUCATION

COLLEGE
Name of School: Remedios Trinidad Romualdez Medical Foundation
Address: Calanipawan Road, Tacloban City
Course: Bachelor of Science in Nursing
Year Graduated: SY 2005-2009

HIGH SCHOOL
Name of School: Notre Dame of Dukay
Address: Dukay, Esperanza, Sultan Kudarat
Year Graduated: SY 2001-2005

EXPERIENCE

Quality Assurance Officer

Allied Care Experts Medical Center- Tacloban City
September 11, 2019 -Present
● Prepares and maintain all Department of Health Requirements for documentation
● Ensure compliance with DOH regulatory requirements.
● Collects data that are pertinent in measuring the Quality Objectives set by the hospital.
● Reports the performance of the quality system to the management for review and basis of
improvement of the quality
● system.
● Acts as Patient’s Liaison Officer to meet the customer requirements.
● Acts as the immediate approving authority in the absence of any department approving body.
● Ensuring promotion of awareness of customer requirements throughout the organization.

Registered Nurse- FEMALE ICU SURGICAL WARD

King Salman Military Hospital
June 30, 2013 – June 29, 2019
● Utilize the nursing process in providing patient care.
● Demonstrate high standard in clinical knowledge and practices
● Assume accountability for quality of care delivered to patients.
● Collaborates with other health care teams in planning and providing safe and comprehensive
care.
● Performs procedure accurately, completely safely, according to hospital policy and procedure.
● Assist the doctor and carries out prescribe treatment including administration of medication
safely as per hospital policy
● and procedure.

26
 ● Monitor invasive monitoring systems including central lines, intracranial pressure monitoring
systems.
● Documents care, observe physical and emotional symptoms and changes according to
hospital policy and procedure.
● Utilizes teaching strategies to effectively meet the learning needs of nursing interpreters,
other staff members, patients and
● families.

SKILLS

● Quality Management: Demonstrated proficiency in designing, implementing, and maintaining

quality management systems to ensure compliance with regulatory standards and enhance
operational efficiency.
● Process Improvement: Proven ability to identify gaps in processes, develop targeted
improvement strategies, and lead cross-functional teams to implement changes that optimize
workflow and resource utilization.
● Auditing and Assessment: Expertise in conducting internal audits, risk assessments, and
performance evaluations to identify areas for improvement and ensure adherence to industry
regulations and organizational protocols.
● Data Analysis: Proficient in collecting, analyzing, and interpreting data to generate actionable
insights, track key performance indicators, and make informed decisions aimed at enhancing
overall quality and patient outcomes.
● Documentation and Reporting: Skillful in preparing clear and concise reports on quality
assurance activities, highlighting findings, trends, and recommended solutions for senior
management review.
● Regulatory Compliance: In-depth understanding of relevant healthcare regulations,
accreditation standards, and industry best practices, ensuring that the organization remains in
full compliance.
● Collaborative Leadership: Adept at working with multidisciplinary teams, fostering open
communication, and leading initiatives that involve various departments to achieve shared
quality goals.

CERTIFICATIONS/ TRAININGS

● Advanced Cardiac Life Support October 2022

● Basic Life Support October 2022

● Quality Management System November 9-11, 2021

● Health Care Leadership Development “Building A Resilient Sustainable Healthcare System

Amidst the Pandemic” September 20-30, 2021

● 14th Postgraduate Course Internal Medicine “Theme: Blockbuster In Internal Medicine”

February 20, 2020

● Hazardous Material Course January 2019

● Medication Administration Course January 2019

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