Professional Documents
Culture Documents
Baocv
Baocv
Kitchener, ON
+1 (437) 557 4779
Bhavya.ahuja0709@gmail.com
SUMMARY
A “Performance Driven Professional” bringing in an enhanced business acumen, along with a
record of achievements in implementing new concepts with over 3+ years of career. A high
performing management executive in Operation, Process & People Management, Quality &
productivity, Client Relationship, Audit & midstream rules-based underwriting and support
function. With excellent interpersonal, communication & organizational skills with an expertise
in various operational functions of business.
CORE PROFICIENCIES
Communication | Customer Service | Process Management
Subject Matter Expert | Quality Analyst | Sales
PROFESSIONAL EXPERIENCE
Team Captain
Provided service and support to USA and Canada based Merchant, Processors, MS TSC,
Banking, SRG/KOAT, Contract Review, Network Development.
Adhered to SLA’s and Workarounds and requires timely completion of a case to enhance
merchant experience.
Responsible for handling of outbound and inbound calls and/or from financial
institutions, Merchants, and internal customers.
Ensured timely execution of cases and following strict deadlines for enhanced merchant
experience
Prometric Testing Pvt ltd, 09/20 to 12/21
Responsible for training new hires with process knowledge, updating them with client
updates, barging chats digitally to ensure quality and business standards were met.
ADDITIONAL CREDENTIALS