BSBCRT411 - Assessment Instruction - v1.0

_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501

E: admissions@sydneymetrocollege.edu.au
W: www.sydneymetrocollege.edu.au
Sydney (Head Office): Level 2, 16-22 Wentworth Avenue
Surry Hills NSW 2010
T: 02 8937 0991
Melbourne: Level 2, 213-215 Lonsdale Street,
Melbourne VIC 3000
T: 03 0 9077 0758
Assessment Instruction
BSBCRT411 Apply critical thinking to work practices
___________________________________________________________________________________________________________________
BSBCRT411 Assessment Instruction
Version: 1.0
Implemented: 21 Sep 2021
To Be reviewed: 21 Sep 2022 Page 1 of 13
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
First published 2020
RTO Works
www.rtoworks.com.au
hello@rtoworks.com.au
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© 2020 RTO Works
This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under
the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License
Agreement.
The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort
has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage
arising from such information.
While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and
any suggestions for improvement. Readers are invited to write to us at hello@rtoworks.com.au.
Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training
Package.
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
Contents
Assessment Task 1: Knowledge questions 4
Assessment Task 1: Checklist 6
Assessment Task 2: Project 7
Assessment Task 2: Checklist 12
Assessment Task 1: Knowledge questions
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
Information for students
Knowledge questions are designed to help you demonstrate the knowledge which you have acquired during the
learning phase of this unit. Ensure that you:
 review the advice to students regarding answering knowledge questions in the Business Works Student User
Guide
 comply with the due date for assessment which your assessor will provide
 adhere with SMC’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 the maximum time allowed for completing this assessment task
 whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix C of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Questions
Provide answers to all of the questions below:
1. What are the characteristics of a critical thinker (List at least 5)?
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
2. List six skills needed for critical thinking.
3. Give three examples of situations where critical thinking can be used in the workplace.
4. List four benefits of critical thinking in the workplace.
5. Describe what can happen if you neglect to think critically
6. Provide one example of what can happen if you neglect critical thinking.
7. What is continuous improvement?
8. Compare three different continuous improvement methodologies.
9. Name two key sources of reliable information relevant to workplace processes
Assessment Task 1: Checklist
Student’s name:
Student number:
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
Did the student provide a Completed
sufficient and clear answer successfully? Comments
that addresses the
suggested answer for the Yes No
following?
Question 1
Question 2
Question 3
Question 4
Question 5
Question 6
Question 7
Question 8
Question 9
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
Assessment Task 2: Project
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of activities
and completing and submitting a project portfolio.
You will need access to:
 a suitable place to complete activities that replicates a business environment including a meeting space and
computer and internet access
 your learning resources and other information for reference
 Project Portfolio template
 Self-evaluation checklist
 Simulation Pack (if you need a case study).
Ensure that you:
 review the advice to students regarding responding to written tasks in the Business Works Student User Guide
 comply with the due date for assessment which your assessor will provide
 adhere with SMC’s submission guidelines
 answer all questions completely and correctly
 submit work which is original and, where necessary, properly referenced
 submit a completed cover sheet with your work
 avoid sharing your answers with other students.
i Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Business Works Student User Guide. Refer to the appendix for information on:
 where this task should be completed
 how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
1. Carefully read the following:
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
This project requires you to apply a systematic decision-making approach to a
business practice related to a process, product or service of your choice. You are
required to identify and analyse two different inefficiencies, limitations or problems
and then plan to improve them. You must be able to justify, communicate and
review your proposed improvement solutions.
This project must be based on a proposed or existing practice related to a product
or service. You can use the case study business provided to you by your assessor,
or you may like to base this on your own business, or a business you are currently
working for or are familiar with. It is important that this business has organisational
policies and procedures related to your chosen practice already developed. Speak
to your assessor to get approval if you want to base this on your own business or
one you work for.
You will also need to seek input from people who work for, or are involved, in this
business practice several times. Fellow students or your assessor can be involved
in these meetings and play the roles of process stakeholders as relevant.
You will be collecting evidence for this unit in a Project Portfolio. The steps you
need to take are outlined below.
2. Project planning
Make sure you are familiar with the business you are basing this assessment on.
It’s important at this step that you have your business or case study approved by
your assessor (make sure you also discuss the suitability of the practice you’d like
to analyse with your assessor). Identify all the stakeholders related to your
proposed process.
Complete Page 5 of your Project Portfolio for this unit.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio as
well as the necessary background information, relevant policies and procedures of
the business (use the Simulation Pack if working with the case study).
Once you are comfortable with what you need to do, arrange a meeting with at
least one of the stakeholders who can provide information about your chosen
process, or help identify inefficiencies, limitations or problems. They may also be
able to suggest alternative solutions.
For the purpose of this role-play, your assessor or another student can act as a one
or more stakeholders.
3. Stakeholder meeting
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
Meet with the relevant stakeholders (at least one other person, such as your
assessor or another student). Discuss your chosen practice and take notes so you
can complete Section 1 and 2 of your Project Portfolio after the meeting. The
meeting should last for approximately 20 mins.
At the meeting:
 Discuss any policies and legislative requirements related to your practice.
 Discuss any potential inefficiencies, limitations or problems of your chosen

process.
 Brainstorm ideas on how to solve the inefficiencies, limitations or problems.
During the meeting, you will need to demonstrate effective communication skills
including:
 Speaking clearly and concisely
 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Use a presenting style and vocabulary to suit the audience and situation
i This meeting can either be viewed in person by your assessor or you may like to
video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.
4. Systematic decision making
After the meeting, complete Sections 1 and 2 of your Project Portfolio.

When you complete Section 1, you need to:
 Describe in detail your business, the chosen practice and its inefficiencies,
limitations or problems.
 Analyse the identified inefficiencies, limitations or problems and choose two

different ones to focus on for the remainder of the project
 Understand any relevant information, legislation and policies related to your

chosen practice.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in your in Section 1 of the
Project Portfolio and make sure you attach these upon submission.
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
When you complete Section 2, you will:
 Generate, analyse and compare alternative and proposed solutions to your

identified inefficiencies, limitations or problems.
You will be required to use various analysis methods (one of them must use
numerical data). You can either use the data from the case study (if you’re
evaluating a process in the case study business), real data for an existing
business or fictitious data if real data is not available.
 Check whether you have any bias or perceived bias relating to the practice
(are you able to compare alternative solutions based on fact and not feeling)
 Decide on the best solutions and justify your choice
 Communicate your solutions to all stakeholders in an appropriate format. This

communication document with highlight the problem, mention the alternatives
and explain why you chose your specific solution. You will need to use an
appropriate digital tool or technology to create the communication document.
Review the documents you need to attach as outlined in your in Section 2 of the
Make sure you have answered all questions in Section 1 and 2. Submit to your
assessor for review.
5. Review your decision
When you complete Section 3, you need to:
 Complete the self-evaluation checklist (included in your student resources

folder) in order to identify your strengths and weaknesses
 Create a questionnaire and seek meaningful feedback from the stakeholders
 Incorporate the feedback to plan for future process evaluations
i Before you start, read through Section 3 of your Project portfolio. You are required
to seek feedback from stakeholders. To do this, you will present your proposed
solutions and the communication you developed in the previous activity to them.
Make sure you have your questionnaire (as explained in Section 3 of your Project
portfolio) ready for the stakeholders to complete before you present your proposal.
Meet with the stakeholder(s) you met with earlier in your project (either your
assessor or other students):
 Present your proposed solutions to your two identified inefficiencies, limitations

or problems to at least one stakeholder (10 minutes). You should be able to
clearly articulate and justify your solutions, describe the risks and explain how
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
you came to your decision by comparing your chosen solutions to the other
alternatives you considered.
 Ask the stakeholder(s) to complete the questionnaire after your presentation.
i This meeting can either be viewed in person by your assessor or you may like to
video record the session for your assessor to watch later. Your assessor can
provide you with more details at this step. Make sure you follow the instructions
above and meet the timeframes allocated.
Complete Section 3 of your Project Portfolio as part of your evidence for this step.
Use the feedback from the meeting you’ve conducted as part of this activity as well
as from your self-evaluation to develop a plan for future practice evaluation. Your
plan should include systematic decision-making steps with an emphasis on how
you will do things differently in future process evaluations.
You are also required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in your in Section 3 of the
6. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.
Submit to your assessor for marking.
Assessment Task 2: Checklist
Student’s name:
Student number:
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
Completed
successfully? Comments
Did the student: Yes No
Apply a systematic approach to

decision-making including:
 Describe in detail their business,

and chosen process
 Identify and describe its

inefficiencies, limitations or
problems
 Identify and consider relevant

legislation, policies and procedure
 Analyse the identified inefficiencies,

limitations or problems
 Choose one inefficiency, limitation

or problem too focus on
 Identify and discuss any relevant

information, legislation and policies
 Generate alternative solutions
 Analyse and compare alternative

solutions
 Decide on the best solution and

justify their choice
 Communicate their solution to all

stakeholders in an appropriate
format
 Use numerical data in the analysis
 Use appropriate digital tools and

technologies?
Review their decision and incorporate

feedback including:
 Complete a self-evaluation checklist
 Identify their strengths and

weaknesses
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works
_____________________________________________________________________________________________________________________________
ABN: 57 169 281 501
T: 02 8937 0991
Melbourne VIC 3000
T: 03 0 9077 0758
 Create a questionnaire
 Seek meaningful feedback from the

stakeholders
 Incorporate the feedback to plan for

future process evaluations
 Develop a plan for future process

evaluation?
During interactions demonstrate

effective communication skills including:
 Speaking clearly and concisely to

articulate their ideas and
requirements
 Using non-verbal communication to

assist with understanding
 Asking questions to identify

required information
 Responding to questions as
required
 Using active listening techniques to

confirm understanding
 Using a range of persuasive

responses and comparisons in their
presentation
Task outcome:  Satisfactory  Not satisfactory
Assessor signature:
Assessor name:
Date:
___________________________________________________________________________________________________________________
Version: 1.0
© 2020 RTO Works

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_____________________________________________________________________________________________________________________________

ABN: 57 169 281 501

BSBCRT411 Apply critical thinking to work practices

First published 2020

© 2020 RTO Works

Assessment Task 1: Knowledge questions

 adhere with SMC’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 the maximum time allowed for completing this assessment task

 whether or not this task is open-book.

1. What are the characteristics of a critical thinker (List at least 5)?

4. List four benefits of critical thinking in the workplace.

5. Describe what can happen if you neglect to think critically

7. What is continuous improvement?

8. Compare three different continuous improvement methodologies.

9. Name two key sources of reliable information relevant to workplace processes

Assessment Task 1: Checklist

Task outcome:  Satisfactory  Not satisfactory

Assessment Task 2: Project

 your learning resources and other information for reference

 Project Portfolio template

 Simulation Pack (if you need a case study).

Ensure that you:

 adhere with SMC’s submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

 where this task should be completed

 how your assessment should be submitted.

1. Carefully read the following:

 Discuss any policies and legislative requirements related to your practice.

 Discuss any potential inefficiencies, limitations or problems of your chosen

 Brainstorm ideas on how to solve the inefficiencies, limitations or problems.

 Speaking clearly and concisely

 Using non-verbal communication to assist with understanding

 Asking questions to identify required information

 Responding to questions as required

4. Systematic decision making

After the meeting, complete Sections 1 and 2 of your Project Portfolio.

 Analyse the identified inefficiencies, limitations or problems and choose two

 Understand any relevant information, legislation and policies related to your

When you complete Section 2, you will:

 Generate, analyse and compare alternative and proposed solutions to your

 Decide on the best solutions and justify your choice

 Communicate your solutions to all stakeholders in an appropriate format. This

5. Review your decision

When you complete Section 3, you need to:

 Complete the self-evaluation checklist (included in your student resources

 Create a questionnaire and seek meaningful feedback from the stakeholders

 Incorporate the feedback to plan for future process evaluations

 Present your proposed solutions to your two identified inefficiencies, limitations

 Ask the stakeholder(s) to complete the questionnaire after your presentation.

6. Submit your completed Project Portfolio