Business Ethics Now 5th Edition Ghillyer Solutions Manual 1

Chapter 04 - Corporate Social Responsibility
Business Ethics Now 5th Edition by

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9781259535437
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CHAPTER 4
Corporate Social Responsibility
Table of Contents
Chapter Summary 4-2

Learning Outcomes 4-2
Frontline Focus: “A Stocking Error” Questions 4-2
Learning Outcome 1 4-3
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Copyright © 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.

Life Skills 4-8
Progress ✓Questions 4-8
Ethical Dilemma 4-11
Frontline Focus: “A Stocking Error—Claire Makes a Decision 4-13
Key Terms 4-14
Review Questions 4-15
Review Exercises 4-16
Internet Exercises 4-17
Team Exercises 4-18
Thinking Critically 4-20
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Chapter Summary
This chapter examines the topic of Corporate Social Responsibility (CSR) where we change the
internal perspective of the organization to an external one and look at how an organization
should interact with its stakeholders in an ethical manner. This chapter begins with a definition
of CSR and discusses the different ethical perspectives. In addition, this chapter covers and
explains the five major trends behind the CSR phenomenon. Further, the triple bottom line
approach to corporate performance measurement is evaluated and the relative merits of Carbon
Offset Credits.
Learning Outcomes
After studying this chapter, the student should be able to:
1. Describe and explain corporate social responsibility (CSR).

2. Distinguish between instrumental and social contract approaches to CSR.
3. Explain the business argument for “doing well by doing good.”
4. Summarize the five driving forces behind CSR.
5. Explain the triple bottom-line approach to corporate performance measurement.
6. Discuss the relative merits of carbon-offset trading.
Extended Chapter Outline
Frontline Focus
“An Improved Reputation” Questions
1. What type of CSR approach is Mr. Jones looking to adopt here? Read the definitions in the
following sections for more details.
According to the definitions in the section “Jumping on the CSR Bandwagon,”, Mr. Jones is
looking to adopt a ‘strategic’ approach to CSR. He is looking for the most positive publicity
or goodwill for the organization without spending any money.
2. Would you say that Mr. Jones’ statement represents a sincere commitment to CSR practices
at the oil company? Why or why not?
Students answers will vary. The mini-case offers no evidence of a sincere commitment
beyond looking to fix the company’s reputation with a few positive media stories.
3. What should Claire do now? Research the CSR initiatives of some regional oil companies
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for ideas.
Student responses will vary. Claire needs to deliver the ideas that Mr. Jones has requested,
but she also has the opportunity to share some positive case studies of oil companies that
have benefitted from a more sincere commitment to CSR business practices.
Learning Outcome 1: Describe and Explain Corporate Social Responsibility (CSR).
• Corporate Social Responsibility (CSR) can be defined as the actions of an organization

that are targeted toward achieving a social benefit over and above maximizing profits for
its shareholders and meeting all its legal obligations. It is also known as corporate
citizenship and corporate conscience.
o This definition assumes that the corporation is operating in a competitive
environment and that the managers of the corporation are committed to an aggressive
growth strategy while complying with all federal, state, and local legal obligations,
including:
➢ Payment of all taxes related to the operation of the business
➢ Payment of all employer contributions for its workforce
➢ Compliance with all legal industry standards in operating a safe working
environment for its employees
➢ Delivering safe products to its customers
• While CSR may be growing in prominence, much of that prominence has come at the
expense of organizations that found themselves facing boycotts and focused media
attention on issues that previously were not considered as part of a traditional strategic
plan.
• Porter and Kramer pointed out that many companies awoke to [CSR] only after being
surprised by public responses to issues they had not previously thought were a part of their
business responsibilities.
o Nike faced an extensive consumer boycott after The New York Times and other
media outlets reported abusive labor practices at some of its Indonesian suppliers in
the early 1990s.
o Shell Oil’s decision to sink the Brent Spar, an obsolete oil rig, in the North Sea
resulted in Greenpeace protests in 1995.
Learning Outcome 2: Distinguish Between Instrumental and Social Contract Approaches to

CSR.
• The instrumental approach is the perspective that the only obligation of a corporation is
to maximize profits for its shareholders in providing goods and services that meet the
needs of its customers.
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o The most famous advocate of this “classical” model is the Nobel Prize-winning
economist Milton Friedman.
o From an ethical perspective, Friedman argues that it would be unethical for a
corporation to do anything other than deliver the profits for which its investors have
entrusted it with their funds in the purchase of shares in the corporation.
o In addition, Friedman argues that, as an employee of the corporation, the manager
has an ethical obligation to fulfill his role in delivering on the expectations of his
employers.
o This position does not prevent the organization from demonstrating some form of
social conscience—donating to local charities or sponsoring a local Little League
team, for example—but it restricts such charitable acts to the discretion of the
owners, rather than recognizing any formal obligation on the part of the corporation
and its management team.
• The social contract approach is the perspective that a corporation has an obligation to
society over and above the expectations of its shareholders.
o Originally, the primary focus of the social contract was an economic one, assuming
that continued economic growth would bring an equal advancement in the quality of
life.
o However, the continued corporate growth was not matched by an improved quality
of life.
o Growth at the expense of rising costs, wages growing at a lower rate than inflation,
and the increasing presence of substantial layoffs to control costs were seen as
evidence that the old social contract was no longer working.
o The modern social contract approach argues that since the corporation depends on
society for its existence and continued growth, there is an obligation for the
corporation to meet the demands of that society rather than just the demands of a
targeted group of customers.
o As such, corporations should be recognized as social institutions as well as economic
enterprises.
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Learning Outcome 3: Explain the Business Argument for “Doing Well by Doing Good.”
• Corporations do not operate in an isolated environment.

• As far back as 1969, Henry Ford II recognized the fact that the terms of contract between
industry and society were changing.
• Corporations’ actions impact their:
o Customers
o Employees
o Suppliers
o Communities
• Depending on the actions taken by the corporation, some of these groups will be positively
affected and others will be negatively affected.
o If a corporation is operating unprofitably in a very competitive market, it is unlikely
that it could raise prices to increase profits.
➢ The logical choice would be to lower costs—most commonly by laying off its
employees.
➢ The communities in which those employees reside have now lost the spending
power of those employees, who, presumably, no longer have as much money to
spend in the local market until they find alternative employment.
o If the corporation chooses to shut down an entire factory, which negatively impacts
the services it can provide to its residents—schools, roads, police force, etc.
➢ In addition, those local suppliers who made deliveries to that factory also have
lost business and may have to make their own tough choices as a result.
o Presumably, the layoffs will help the corporation remain competitive and continue to
offer low prices to its competitors, and the more cost-effective operation will
hopefully improve the profitability of the corporation.
• Organizations that do demonstrate a “conscience” that goes beyond generating profit
inevitably attract a lot of attention.
• Jim Roberts, professor of marketing at the Hankamer School of Business, thought of
corporate social responsibility as “doing well by doing good.”
o Doing what’s in the best long-term interest of the customer is ultimately doing
what’s best for the company.
Learning Outcome 4: Summarize the Five Driving Forces Behind CSR.
• Joseph F. Keefe of NewCircle Communications asserts that there are five major trends
behind the CSR phenomenon:
o Transparency
o Knowledge
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o Sustainability
o Globalization
o The Failure of the public sector
• Even with these major trends driving CSR, many organizations have found it difficult to
make the transition from CSR as a theoretical concept to CSR as an operational policy.
• Many CSR initiatives do not generate immediate financial gains to the organization.
• Corporations that choose to experiment with CSR initiatives run the risk of creating
adverse results and ending up worse off than when they started:
o Employees feel that they are working for an insincere, uncaring organization.
o The public sees little more than a token action concerned with publicity rather than
community.
o The organization does not perceive much benefit from CSR and so sees no need to
develop the concept.
Learning Outcome 5: Explain the Triple Bottom-Line Approach to Corporate Performance

Measurement.
• Organizations pursue operational efficiency through detailed monitoring of their bottom

line—that is, how much money is left after bills are paid from the revenue generated from
sale of product or service.
• As a testament of how seriously companies are now taking CSR, many have adapted their
annual reports to reflect a triple bottom-line approach, for which they provide social and
environmental updates alongside their primary bottom-line financial performance.
• The phrase, triple bottom-line approach, has been attributed to John Elkington, cofounder
of business consultancy SustainAbility, in his 1998 book Cannibals with Forks: The Triple
Bottom Line of 21st Century Business.
o As further evidence that this notion has hit the business mainstream, there is a trendy
acronym, 3BL, for corporations to use to prove, supposedly, that they are on the
“cutting edge” of this new trend.
• Organizations have jumped on the CSR bandwagon by adopting three distinct types of
CSR—ethical, altruistic, and strategic—for their own purposes.
• Ethical CSR represents the purest or most legitimate type of CSR in which organizations
pursue a clearly defined sense of social conscience in managing their financial
responsibilities to shareholders, their legal responsibilities to their local community and
society as a whole, and their ethical responsibilities to do the right thing for all their
stakeholders.
o Organizations in this category have typically incorporated their beliefs into their core
operating philosophies.
• Altruistic CSR takes a philanthropic approach to CSR in which organizations underwrite
specific initiatives to give back to the company’s local community or to designated
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national or international programs.

o Critics have argued that, from an ethical perspective, this type of CSR is immoral
since it represents a violation of shareholder rights if they are not given the
opportunity to vote on the initiatives launched in the name of corporate social
responsibility.
o The relative legitimacy of altruistic CSR is based on the argument that the
philanthropic initiatives are authorized without concern for the corporation’s overall
profitability.
• Strategic CSR is a philanthropic approach to CSR in which organizations target programs
that will generate the most positive publicity or goodwill for the organization but which
runs the greatest risk of being perceived as self-serving behavior on the part of the
organization.
o By supporting these programs, companies can claim to be doing the right thing and,
on the assumption that good publicity brings more sales, they also can meet their
fiduciary obligations to their shareholders.
o Compared to the alleged immorality of altruistic CSR, critics can argue that strategic
CSR is ethically commendable because these initiatives benefit stakeholders while
meeting fiduciary obligations to the company’s shareholders.
Learning Outcome 6: Discuss the Relative Merits of Carbon-Offset Trading.
• At www.carbonfootprint.com/calculator.aspx, a person can calculate the carbon dioxide

emissions from his or her home, his or her car, and any air travel he or she does, and then
calculate his or her total emissions on an annual basis.
o The result is the person’s “footprint.”
o People can then purchase credits to offset emissions and to render themselves
“carbon neutral.”
• If a person has sufficient funds, he or she can purchase more credits than he or she needs to
achieve neutrality and then join the enviable ranks of carbon-positive people who actually
take more carbon dioxide out of the cycle than they produce.
o This, of course, is a technicality since the person is doing nothing more than buying
credits from other projects around the world, such as tree planting in indigenous
forests or outfitting African farmers with energy-efficient stoves, and using those
positive emissions to counterbalance his or her negative ones.
• Companies such as Dell Computer, British Airways, Expedia Travel, and BP have
experimented with programs where customers can pay a fee to offset the emissions spent in
manufacturing their products or using their services.
• The issue of offsetting is serious enough to have been ratified by the Kyoto Protocol—an
agreement between 160 countries that became effective in 2005 (and which the United
States has yet to sign).
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o The protocol requires developed nations to reduce their greenhouse gas emissions not
only by modifying their domestic industries, but also by funding projects in
developing nations in return for carbon credits.
o It didn’t take long for an entire infrastructure to develop in order to facilitate the
trading of these credits so that organizations with high emissions (and consequently a
larger demand for offset credits) could purchase credits in greater volumes than most
individual projects would provide.
• Companies such as JPMorgan Chase and Deutsche Bank, which have multibillion dollar
investments in the credit trading arena, are demanding that commonly accepted codes of
conduct be established in order to clean up the market and offer greater incentives for
customers to trade their credits.
• In November 2006, Deutsche Bank teamed up with more than a dozen investment banks
and five carbon- trading organizations in Europe to create the European Carbon Investors
and Services Association (ECIS) to promote the standardization of carbon trading on a
global scale.
• In 2003, the Chicago Climate Exchange (CCX) was launched with 13 charter members and
today remains the only trading system for all six greenhouse gases (carbon dioxide,
methane, nitrous oxide, hydrofluorocarbons, perfluorocarbons, and sulfur hexafluoride) in
North America.
• In 2005, CCX launched the European Climate Exchange (ECX) and the Chicago Climate
Futures Exchange (CCFE), which offers options and futures contracts on emissions credits.
o Membership of CCX has now reached almost 300 members.
Life Skills
Being Socially Responsible
This Life Skills box discusses how important one’s beliefs about corporate social responsibility
are in one’s daily life. It proposes questions pertaining to the damages done by companies who
simply provide products at the lowest possible price. It also discusses the importance of finding a
job with a company that one is proud to work for rather than taking the first opportunity that
comes along only to find oneself at odds with many of the company’s policies and philosophies.
Progress ✓ Questions
1. Define corporate social responsibility.
Corporate social responsibility is defined as the actions of an organization that are targeted
toward achieving a social benefit over and above maximizing profits for its shareholders and
meeting all its legal obligations.
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2. Name two other terms that may be used for socially aware corporate behavior.
Two other terms that may be used for socially aware corporate behavior are corporate
citizenship and corporate conscience.
3. Give four examples of a corporation’s legal obligations.
Managers of corporations are committed to an aggressive growth strategy while complying

with all federal, state, and local legal obligations. These obligations include payment of all
taxes related to the profitable operation of the business, payment of all employer
contributions for its workforce, and compliance with all legal industry standards in operating
safe working environment for its employees and delivering safe products to its customers.
4. Do investors always invest money in companies to make a profit?
Investors invest money in companies to provide capital to grow and pursue corporate
strategies. It is in the best interest of the investors for the company to be socially responsible
and understand that they will not always profit, especially in the short-term, but that they
will reap profits over the long-term. Investors rarely invest money to make a loss (unless
they are deliberately looking for a tax write-off) but they may support a specific cause with
the full knowledge that the venture may not make a profit and only return their original
investment at some point in the future.
5. What is the instrumental model of corporate management?
The instrumental approach to corporate management is the perspective that the only
obligation of a corporation is to maximize profits for its shareholders in providing goods and
services that meet the needs of its customers.
6. What is the social contract model of corporate management?
The social contract approach to corporate management is the perspective that a corporation
has an obligation to society over and above the expectations of its shareholders.
7. Research Friedman’s article—what are the assumptions of his argument?
Student responses will vary based on their perception of the article. However, their answers
may contain the following points:
• The view has been gaining widespread acceptance that corporate officials have a
social responsibility that goes beyond serving the interests of their stockholders.
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• This view shows a fundamental misconception of the character and nature of a free
economy.
• There is one and only one social responsibility of business—to use its resources and
engage in activities designed to increase its profits so long as it stays within the rules
of the game, which is to say, engages in open and free competition, without deception
or fraud.
• Few trends could so thoroughly undermine the very foundations of the free society as
the acceptance by corporate officials of a social responsibility other than to make as
much money for their stockholders as possible.
• In a free-enterprise, private-property system, a corporate executive is an employee of
the owners of the business and has direct responsibility to his employers.
8. Do you agree or disagree with the social contract model? Why?
Students’ answers will vary. The social contract approach is the perspective that a
corporation has an obligation to society over and above the expectations of its shareholders.
9. List the five major trends driving CSR.
The five major trends driving CSR are:

• Transparency
• Knowledge
• Sustainability
• Globalization
• The Failure of the public sector
10. Which one do you think is the most important? Why?
Students’ answers will vary. Some of them may choose one among the five trends—
transparency, knowledge, sustainability, globalization, and the failure of the public sector.
They must present an argument as to why they think one is more important than the others.
Others may say that all five trends are important.
11. Explain why organizations are struggling to adopt CSR initiatives.
Organizations are struggling to adopt CSR initiatives not because the ethical action itself
causes a problem, but because it is difficult to promote these actions as proof of a new
corporate conscience without seeming manipulative or as simply trying to generate press
coverage for policies. Such policies could easily be dismissed as feel-good initiatives that
are just chasing customer favor. Also, many CSR initiatives do not generate immediate
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financial gains to the organization.
12. Why would customers be cynical of CSR initiatives?
Students’ answers may vary, but they may include the following points to support their
views:
• Cynical customers may decide to wait and see if this is real or just a temporary project
to win new customers in a tough economic climate.
• They see the corporation’s activity as little more than a token action concerned with
publicity rather than community.
• Customers may easily dismiss the corporation’s CSR activities as feel-good initiatives
that are simply chasing customer favor.
• Customers may also fear that new CSR initiatives will be used as an excuse to raise
prices across the board.
13. Explain the term triple bottom line.
Organizations pursue operational efficiency through detailed monitoring of their bottom

line—that is, how much money is left over after all the bills have been paid from the revenue
generated from the sale of their product or service. As a testament to how seriously
companies are now taking CSR, many have adapted their annual reports to reflect a triple
bottom-line approach, for which they provide social and environmental updates alongside
their primary bottom-line financial performance.
14. Explain the term ethical CSR.
Ethical CSR represents the purest or most legitimate type of CSR, in which organizations
stakeholders.
15. Explain the term altruistic CSR.
Altruistic CSR is a philanthropic approach to CSR in which organizations underwrite

specific initiatives to give back to the company’s local community or to designated national
or international programs.
16. Explain the term strategic CSR.
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Strategic CSR is a philanthropic approach to CSR in which organizations target programs

that will generate the most positive publicity or goodwill for the organization but which runs
the greatest risk of being perceived as self-serving behavior on the part of the organization.
Ethical Dilemma
Case 4.1 – Global Resources
1. If Global is paying a fair market price for drilling rights, are there any ethical violations
here? Why or why not?
Student responses may vary. Global Resources might be paying a fair market price for
drilling rights; however, they are not being honest to the landowners about the implications
of the drilling process, such as, fracking. Fracking refers to the procedure of injecting
pressurized fluids to break up (or “fracture” the shale rock to release the natural gas. This
process can be dangerously toxic and the long term effects of such activity can be disastrous
for the land and the landowners. Despite the benefits being promised by Global Resources to
the landowners, the entire process brings a lot of negatives too. Global Resources will be
violating environmental ethics by justifying their acts by offering improved way of life to
the landowners.
2. Are the Global engineers as committed to “full disclosure” as they claim to be?
Students’ responses will vary. Some of them may say that Global engineers were not as
committed to “full disclosure” as they claimed to be because they didn’t talk about the
dangers of fracking. Global engineers were not following the ethical philosophy of “doing
the right thing.” Global engineers were not taking action based on what is best for the people
and community. They were only motivated by self-interest and were not putting the people’s
interest first.
3. Is Global Resources Corporation being socially responsible, or are its local initiatives just
“window dressing”?
Student responses may vary. Global Resources Corporation might be over promising on the
benefits that they would provide the landowners in return of their lands. They might provide
many infrastructural benefits but in the long run the negatives may outweigh the positives
provided by them. The toxic wastes produced due to fracking being the most dangerous
result of all.
4. What would you do if you were in Bennett’s shoes? Why?
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Student responses may vary. Jon Bennett should contact an environmental organization and
ask for its help in analyzing the pros and cons of the situation. He should let the other
landowners know about the implication of drilling their lands by fracking, which uses
pressurized fluids and produces toxic wastes. They can bring up the matter to Global
Resources and see if they can set up a waste disposal and recycling plants as well to keep the
water bodies free from toxins. These actions will make sure that the decision of leasing out
their lands to Global Resources for such a long term is a wise one and beneficial to
everyone, including the landowners and people in the neighborhood.
Case 4.2 – Banning the Real Thing
1. Which ethical standards are being violated here?
Students’ responses may vary. Coca-Cola is violating the preferential standards prescribed
by the Vendor Code of Conduct. Of the preferential standards, Coca-Cola has been allegedly
polluting the environment in India by disposing biosolid waste. It has been drawing down
the water table by using deep bore wells. The Coca-Cola products sold in India have been
found to contain pesticides that are in excess of local and international standards. It has also
violated primary standards in Colombia by not being able to take care of proper health and
safety arrangements for the workers at the bottling plants.
2. Is the university being unreasonable in the high standards demanded in its Vendor Code of
Conduct?
Students’ responses may vary. Some of the students may feel that the University set
standards that were necessary for corporations to maintain. The University even gave Coca-
Cola a probationary period and the situation worsened. These standards are not too high;
they are what is expected of organizations and must be enforced.
3. Do you think the university would have developed the Vendor Code of Conduct without the
aggressive campaign put forward by SOLE?
Students’ responses may vary. Some of them may say that the aggressive campaign put
forward by SOLE certainly put the Code of Conduct initiative into motion. The university
probably would not have had as thorough or as high standards as pushed for by SOLE.
4. How should Coca-Cola respond in order to keep the University of Michigan contracts?
Students’ responses may vary. Some of them may say that Coca-Cola needs to address the
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human rights violations and reporting the progress of their business practices to the
University of Michigan. Once Coca-Cola demonstrates they meet the standards set by the
university and SOLE, they should pursue another contract with the University of Michigan.
Frontline Focus
“A Stocking Error—Claire Makes a Decision” Questions
1. Did Claire do the right thing here?
Claire made a good decision in this situation. Mistakes happen; therefore, customers and
employees would be more understanding if they were given a clear explanation by Mr.
Jones. Also, Claire’s plan to implement a more proactive strategy in three months should
allow her to build on the goodwill generated by the open and transparent communications
from Mr. Jones..
2. Do you think the customers will be convinced? Why or why not?
Student answers will vary. Mr. Jones’ communications will consist of promises of future
actions, so customers may remain skeptical until there is hard evidence of following-through
on those commitments.
3. What do you think Mr. Jones’s reaction will be?
Student answers will vary. Mr. Jones should like the low-cost of the communications in the
first step of Claire’s plan, but he may not be comfortable with the degree of transparency she
is proposing. There will need to be a clear sense of goodwill being generated before Mr.
Jones will consider spending money on a more proactive CSR approach.
Key Terms
Altruistic CSR: Philanthropic approach to CSR in which organizations underwrite specific

initiatives to give back to the company’s local community or to designated national or
international programs.
Corporate Social Responsibility (CSR): The actions of an organization that are targeted toward
achieving a social benefit over and above maximizing profits for its shareholders and meeting all
its legal obligations. Also known as corporate citizenship and corporate conscience.
Ethical CSR: Purest or most legitimate type of CSR in which organizations pursue a clearly
defined sense of social conscience in managing their financial responsibilities to shareholders,
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their legal responsibilities to their local community and society as a whole, and their ethical
responsibilities to do the right thing for all their stakeholders.
Instrumental Approach: The perspective that the only obligation of a corporation is to

maximize profits for its shareholders in providing goods and services that meet the needs of its
customers.
Social Contract Approach: The perspective that a corporation has an obligation to society over
and above the expectations of its shareholders.
Strategic CSR: Philanthropic approach to CSR in which organizations target programs that will
generate the most positive publicity or goodwill for the organization but which runs the greatest
risk of being perceived as self-serving behavior on the part of the organization.
Review Questions
NOTE: Some questions allow for a number of different answers. Below are some suggestions.
1. Would organizations really be paying attention to CSR if customers and federal and state
agencies weren’t forcing them to? Why or why not?
Students’ responses may vary. It is hopeful that organizations would adhere to corporate
social responsibility and provide the good service and products that consumers deserve.
Many CSR initiatives do not generate immediate financial gains to the organization. Cynical
customers may decide to wait and see if this is real or just a temporary project to win new
customers in a tough economic climate. This delayed response tests the commitment of
those organizations that are inclined to dispense with experimental initiatives when the
going gets tough. To make sure that the corporations hold on to the initiatives and turn them
into practice federal and state agencies stipulate some norms on them, so that they continue
their CSR activities.
2. Would the CSR policies of an organization influence your decision to use their products or
services? Why or why not?
Students’ responses may vary. Many people are aware of and respond to an organization’s
decision to act in a socially responsible manner by patronizing it. Consumers who are
conscious of a corporation’s charitable donations or environment friendly practices likely
have a positive impression of the company and purchase items from it. On the other hand,
some consumers simply care about the lowest possible price.
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3. Which is more ethical: altruistic CSR or strategic CSR? Provide examples to explain your
answer.
Students’ responses may vary. Students should recall that altruistic CSR takes a
philanthropic approach and centers itself in the charitable giving of a corporation. The
organization chooses the charity and could be considered less ethical if the organization
violates shareholders’ rights by denying shareholders the chance to vote on the choice of
charity. Strategic CSR also takes a philanthropic approach to CSR by targeting programs
that will generate the most positive publicity or goodwill for the organization but it also runs
the greatest risk of being perceived as self-serving behavior on the part of the organization.
4. How would you measure your carbon footprint?
At www.carbonfootprint.com/calculator.aspx, students could calculate the carbon dioxide

emissions from their home, their car, and any air travel they do, and then calculate their total
emissions on an annual basis. The result would be their carbon footprint.
5. If a carbon-offset project is already profitable, is it ethical to provide credits over and above
those profits? Why or why not?
Students’ responses may vary. Individuals can purchase credits to offset the emissions to
render themselves “carbon neutral.” Consider the use of the credits over and above profits.
The Kyoto Protocol is an agreement between 160 countries that became effective in 2005
and it requires developed nations to reduce their greenhouse gas emissions. A company that
has an abundance of credits can facilitate the trading of those credits so that those
organizations with high emissions and a larger demand for offset credits can purchase the
credits in larger volumes than most individual projects would provide. However, there are
some cases, where credits are sold at inflated market prices, credits are sold from projects
that never existed, and the same credits are sold from one project over and over to different
buyers who are unable to verify the effectiveness of a project based on their remote
geographical area. These practices are however, unethical and should not be accepted, since
they are aimed at increasing profits for the organization and not for protecting the
environment.
6. Consider the company you currently work for (or one you have worked for in the past).
What initiatives could they start to be more socially responsible? How would you propose
such changes?
Students’ responses may vary. Numerous initiatives could be started by various companies.
Students would need to look at the current initiatives of the company and find opportunities
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such as charitable donations, environment protection/sustainability, scholarships, etc.

Changes would need to be analyzed and evaluated to see if they are feasible and realistic. A
strategic team can be formed to conduct the necessary research, and implement the changes.
Review Exercises
1. The PGEP/Payatas project is being promoted as a win-win project for all parties involved. Is
that an accurate assessment? Why or why not?
Students’ responses may vary. Quezon City is doing what it can to enhance the lives of
individuals and groups in the community. When Pangea Green Energy Philippines, Inc.
drilled the 33 gas wells, their intentions were to harvest the methane gas. As a result, they
were able to build a U.S. $4 million 200-kilowatt power plant to be fueled by the harvested
methane. It enhances the state of the dump and it creates power for the community.
However, methane gas is 21 times more polluting than the carbon dioxide. PGEP trades the
carbon credits in return for U.S. $300,000 donation to the Quezon City community and they
will use those funds to develop the community and build schools and hospitals to enhance
the lifestyle of the locals. Students will express their opinions and weigh the good versus the
bad effects in this scenario.
2. The Payatas project is estimated to generate 100,000 carbon credits per year. At an average
market value of U.S. $30 per credit (prices vary according to the source of the credit), PGEP
will receive an estimated U.S. $3 million from the project. On those terms, is the U.S.
$300,000 donation to the Payatas community a fair one?
Students’ responses may vary. Students will discuss whether or not the U.S. $3 million is a
fair amount of money for PGEP to receive versus the U.S. $300,000 it is donating to the
local community in order to enhance their lifestyle.
3. How could Quezon City officials ensure that there is a more equitable distribution of
wealth?
Students’ responses may vary. Some of them may say that Quezon City officials could
request additional funds and set up a community center to offer additional services. They
could also set up a trust fund for the locals or arrange for an equitable distribution of funds.
Internet Exercises
1. Review the CSR policies of a Fortune 100 company of your choice. Would you classify its
policies as ethical, altruistic, strategic, or a combination of all three? Provide examples to
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support your answer.
Students’ responses will vary. The students should review the CSR policies of a Fortune 100
company and classify their policies as ethical, altruistic, or strategic and provide examples to
support their classification. On June 13, 2013, the first five companies in the Fortune 100
were Google, Inc.; SAS; CHG Healthcare Services; The Boston Consulting Group, Inc.; and
Wegmans Food Markets, Inc.
2. Review the annual report of a Fortune 100 company of your choice. What evidence can you
find of triple bottom-line reporting in the report? Provide examples to support your answer.
Students’ responses will vary. The students should review the annual report of a Fortune 100
company and discuss the evidence that the company uses a triple bottom-line reporting in
their report and provide examples to support their research. On June 13, 2013, the first five
companies in the Fortune 100 were Google, Inc.; SAS; CHG Healthcare Services; The
Boston Consulting Group, Inc.; and Wegmans Food Markets, Inc.
Team Exercises
1. Instrumental or social contract?
Divide into two teams. One team must prepare a presentation advocating for the
instrumental approach model of corporate management. The other team must prepare a
presentation arguing for the social contract model of corporate management.
The instrumental approach is the perspective that the only obligation of a corporation is to
maximize profits for its shareholders in providing goods and services that meet the needs of
its customers. This approach focuses on generating profits for the owners who have already
invested money in the company through customer satisfaction.
The social contract approach is the perspective that a corporation has an obligation to society
over and above the expectations of its shareholders. Advocates of this model may point out
that this approach is going above and beyond simply making profits for the owners of the
corporation and satisfying customers.
2. Ethical, altruistic, or strategic?
Divide into three groups. Each group must select one of the following types of CSR: ethical
CSR, altruistic CSR, or strategic CSR. Prepare a presentation arguing for the respective
merits of each approach and offer examples of initiatives that your company could engage in
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to adopt this strategy.
Ethical CSR represents the purest or most legitimate type of CSR in which organizations
stakeholders. Organizations in this category have typically incorporated their beliefs into
their core operating philosophies.
Altruistic CSR takes a philanthropic approach by underwriting specific initiatives to give
back to the company’s local community or to designated national or international programs.
Critics have argued that, from an ethical perspective, this type of CSR is immoral since it
represents a violation of shareholder rights if they are not given the opportunity to vote on
the initiatives launched in the name of corporate social responsibility. The relative
legitimacy of altruistic CSR is based on the argument that the philanthropic initiatives are
authorized without concern for the corporation’s overall profitability.
Strategic CSR runs the greatest risk of being perceived as self-serving behavior on the part
of the organization. This type of philanthropic activity targets programs that will generate
the most positive publicity or goodwill for the organization. Companies supporting these
programs can achieve the best of both worlds—they can claim to be doing the right thing
and, on the assumption that good publicity brings more sales, they also can meet their
fiduciary obligations to their shareholders.
3. Closing down a factory.
Divide into two groups and prepare arguments for and against the following behavior:
Your company is managing to maintain a good profit margin on the computer parts you
manufacture in a very tough economy. Recently, an opportunity has come along to move
your production capacity overseas. The move will reduce manufacturing costs
significantly as a result of tax incentives and lower labor costs, resulting in an
anticipated 15 percent increase in profits for the company. However, the costs associated
with shutting down your U.S.-based operations would mean that you wouldn’t see those
increased profits for a minimum of three years. Your U.S. factory is the largest employer
in the surrounding town, and shutting it down will result in the loss of over 800 jobs. The
loss of those jobs is expected to devastate the economy of the local community.
Students’ responses may vary. The benefits for moving the production capacity overseas
would strictly be based on reducing manufacturing costs because of tax incentives and lower
labor costs. These tax breaks and lower labor costs may also reduce the price of the
computer parts to consumers. On the other hand, there are numerous arguments for keeping
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the production capacity in the United States:

• First, the firm is already maintaining a good profit margin in a tough economy.
• Second, if the production capacity were to be moved, the community in which the
current operations are held would drastically be affected by putting over 800
employees out of work.
This firm has an obligation to its stakeholders, including all its employees, and it would be
unethical to disrupt and destroy the relationship the firm has developed with all its
employees and the community.
4. A limited campaign.
Divide into two groups and prepare arguments for and against the following behavior:
You work in the marketing department of a large dairy products company. The company
has launched a “revolutionary” yogurt product with ingredients that promote healthy
digestion. As a promotion to launch the new product, the company is offering to donate
10 cents to the American Heart Association (AHA) for every foil top from the yogurt pots
that is returned to the manufacturer. To support this campaign, the company has invested
millions of dollars in a broad “media spend” on television, radio, web, and print outlets,
as well as the product packaging itself. In very small print on the packaging and
advertising is a clarification sentence that specifies that the maximum donation for the
campaign will be $10,000. Your marketing analyst colleagues have forecast that first-
year sales of this new product will reach 10 million units, with an anticipated
participation of 2 million units in the pot-top return campaign (a potential donation of
$200,000 without the $10,000 limit). Focus groups that were tested about the new
product indicated clearly that participants in the pot-top return campaign attach positive
feelings about their purchase to the added bonus of the donation to the AHA.
Students’ responses will vary. Arguments for the pot-top return promotion include that the
firm is still donating $10,000 to the AHA, and even though it is printed in small print, the
firm still specifies that the maximum donation for the campaign is $10,000. Placing a ceiling
or maximum of $10,000 provides an outlet for the firm to potentially donate less to the AHA
while still gaining positive publicity. Arguments against this campaign includes the ethical
perspective that many consumers will participate without reading or being aware that only a
maximum of $10,000 will be donated to AHA when sales in the first year are projected to be
much higher. The firm is capitalizing on consumers being aware of the promotion, but not
seeing the small print.
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Thinking Critically
4.1 – Sustainable Capitalism
1. Why is “people, planet, profits” a more media-friendly message than a triple bottom-line
approach to CSR?
Students’ responses may vary. Organizations pursue operational efficiency through detailed
monitoring of their bottom line—that is, how much money is left over after all the bills have
been paid from the revenue generated from the sale of their product or service. As a
testament to how seriously companies are now taking CSR, many have adapted their annual
reports to reflect a triple bottom-line approach, for which they provide social and
environmental updates alongside their primary bottom-line financial performance. The
message “people, planet, and profit” is more media friendly because it gives a more personal
touch to the triple bottom line approach—by attributing people to the social perspective,
planet to the environmental perspective, and profits to the financial perspective—thus
making it easier for people to relate to it.
2. On what grounds could the CSR initiatives of a corporation be dismissed as “window-

dressing”?
Students’ responses may vary. Some corporations provide glossy annual reports and
photogenic websites illustrating the wonderful work of corporate-funded nonprofit
organizations around the world to reassure their stakeholders who want to see evidence of
more conscious capitalism than the pursuit of profit at any cost. However, this project based
approach, it is argued, facilitates the development of “window-dressing” strategies where the
high visibility of PR-friendly projects may be used to divert attention from the lack of
fundamental change in the way most corporations conduct business. In case the projects
taken up by the company does not contribute to the resource scarcity awareness, climate
change, or any other social or environmental perspective, it can be dismissed as “window-
dressing”.
3. What is meant by the term sustainable capitalism?
Students’ responses may vary. Sustainable capitalism fosters the idea that sustainability
factors—economic, environmental, social, and governance criteria—will drive a company’s
returns over the long term. By integrating sustainability issues with traditional analysis, the
company should seek to provide superior investment returns.
4. Based on the information in this case and a review of GenerationIM’s manifesto document,
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is there any correlation of its proposal to the commonly accepted tenets of CSR?
Students’ responses may vary. Corporate social responsibility (CSR)—also referred to as

corporate citizenship or corporate conscience—may be defined as the actions of an
organization that are targeted toward achieving a social benefit over and above maximizing
profits for its shareholders and meeting all its legal obligations. This definition assumes that
the corporation is operating in a competitive environment and that the managers of the
corporation are committed to an aggressive growth strategy while complying with all
federal, state, and local legal obligations. These obligations include payment of all taxes
related to the profitable operation of the business, payment of all employer contributions for
its workforce, and compliance with all legal industry standards in operating a safe working
environment for its employees and delivering safe products to its customers.
The proposals made in the GenerationIM’s manifesto documents are somewhat similar to
the commonly accepted principles of CSR and work to achieve the same. They are:
• Identify and incorporate risks from stranded assets
• Integrated reporting of environmental, social, and governance (ESG) performance
alongside mandated financial returns
• End the default practice of issuing quarterly earnings guidance
• Align compensation structures with long-term sustainable performance
• Encourage long-term investing with loyalty-driven securities
5. What challenges do you foresee in the broader acceptance of sustainable capitalism around
the world?
Students’ responses may vary. Critics of sustainable capitalism argue that its action items
represent nothing more than an attempt to burden an efficient capitalist model with political
correctness. GenerationIM’s decision to go beyond the more familiar “green” or “ethical”
investment fund model, and commit to these specific issues in its investment selection
criteria, means that a longer waiting period is required for the promised larger returns of
sustainable capitalism.
6. How would you go about introducing sustainable capitalism in your company?
Students’ responses may vary. In order to introduce sustainable capitalism in a company the
five specific action items can be followed. They are:
• Identify and incorporate risks from stranded assets
• Integrated reporting of environmental, social, and governance (ESG) performance
alongside mandated financial returns
• End the default practice of issuing quarterly earnings guidance
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• Align compensation structures with long-term sustainable performance

• Encourage long-term investing with loyalty-driven securities
4.2 – Corporate Social Irresponsibility
1. Why would companies choose to inflate the image of their corporate citizenship?
Students’ responses may vary. Companies are inflating the image of their corporate
citizenship to provide positive press releases and a positive image among their investors and
potential investors. Companies are spending more time promoting and advertising their
corporate citizenship because they feel that having a positive corporate image will generate
more sales.
2. Is it ethical to direct company donations to “nonprofit groups closely aligned with the
interests of the corporation’s employees, communities, and business objectives”? Why or
why not?
Students’ responses may vary. Company donations to nonprofit groups closely aligned with
the interests of the corporation’s employees, communities, and business objectives may
create a situation of conflict of interest. However, this can also—if managed correctly—be a
powerful business tool.
3. Is it ethical to direct company donations to support “pet projects of senior managers or board
members”? Why or why not?
Students’ responses may vary. Company donations to support pet projects of senior
managers or board members create a situation of conflict of interest. This is because these
stakeholders have ulterior motives other than the good of the cause.
4. Why would budgeting a fixed percentage of pretax profits for corporate philanthropy be
seen as a more convincing commitment to CSR than just funding a variety of projects?
Students’ responses may vary. Budgeting a fixed percentage of pretax profits for corporate
philanthropy is a more convincing commitment to CSR because this shows the firm is
dedicated to providing a fixed amount for CSR initiatives rather than selecting projects that
do not require as much funding or those that provide a conflict of interest.
5. The authors of this article claim that “an effectively managed contribution program can
deliver strong returns to a corporation.” What might those returns be?
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Students’ responses may vary. An effectively managed contribution program can deliver
strong returns to a corporation. Rather than a self-imposed tax, a corporation can donate
directly to nonprofit groups closely aligned with the interests of the corporation’s
employees, communities, and business objectives. Other returns may be increased investors
which will allow the company more capital to expand, grow, or implement new strategies.
6. Does the fact that Target and General Mills donate five times more than the minimum 1
percent make them five times more socially responsible? Why or why not?
Students’ responses may vary. Some of them may say that the fact that Target and General
Mills donate five times more than the minimum 1 percent does not make them five times
more socially responsible. What it does say about these corporations is that they are willing
to exceed the minimum standards and expectations of corporate social responsibility. This
willingness to exceed standards and expectations also carries over into other aspects of
business.
4.3 – Monsanto’s Mystery Wheat
1. Did Monsanto violate any ethical standards in developing genetically modified wheat and
planning to sell it as a companion product to Roundup?
Students’ responses may vary. The lack of communication about the development of
MON71800 and the attempt to divert attention towards anti-GMO activists show a clear
failure of transparency. In addition, the product was shelved for fears of a negative market
reaction, not for any concerns about genetic modification or any obligation to share
information with customers.
2. What should it have done differently?
Students’ responses may vary. Monsanto could have anticipated the negative market
reaction in the planning stages for MON71800 and elected not to develop the product at all.
When it was shelved, the company could have acknowledged the potential for instances of
seeds blowing across from test fields and worked with farmers in adjoining farms. Once the
story broke, Monsanto should have taken immediate responsibility for the event rather than
trying to divert attention away from the company and any implied legal accountability.
3. Was it ethical for Monsanto to settle the litigation with no admission of responsibility or
commitment to change any internal practices? Why or why not?
Students’ responses may vary. As with any legal case, an admission of responsibility
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establishes a precedent that can prove to be very expensive for the company in any
subsequent litigation. Monsanto was pursuing the instrumental approach to business ethics
in prioritizing the needs of their shareholders. Had the company followed a social contract
approach, it would have committed to changing internal practices to ensure that the situation
was not repeated.
4. Did Japan make the right decision when it banned all imports of U.S. soft wheat?
Students’ responses may vary. Given the uncertainty of the situation and Monsanto’s
unwillingness to take responsibility for it, Japan made the right call in choosing the most
cautious approach until more definitive tests could be performed.
5. Food scientists argue that Mother nature has been genetically modifying plant species for
thousands of years, and that technology now gives them the opportunity to do the same for
the welfare of a global population. Explain the ethical position of this argument.
Students’ responses may vary. The rationalization of needing to feed a global population is
an example of utilitarianism, where the greatest good for the greatest number of people
justifies the actions being taken.
6. Anti-GMO protesters warn of the creation of “frankenfoods” that have the potential to harm
our bodies in ways that we do not yet understand. Explain the ethical position of this
argument.
Students’ responses may vary. Universal ethics argues that there are certain and universal
principles that should apply to all ethical judgments. As such, food scientists have a duty and
obligation to the safety of consumers that should take priority over the technical ability to
genetically modify food. The problem with this approach is that while scientists are forced
to test and retest new processes, many populations across the world continue to starve.
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Chapter 04 - Corporate Social Responsibility

Business Ethics Now 5th Edition by

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Corporate Social Responsibility

Chapter Summary 4-2

Learning Outcome 6 4-7

After studying this chapter, the student should be able to:

1. Describe and explain corporate social responsibility (CSR).

Extended Chapter Outline

Learning Outcome 1: Describe and Explain Corporate Social Responsibility (CSR).

• Corporate Social Responsibility (CSR) can be defined as the actions of an organization

Learning Outcome 2: Distinguish Between Instrumental and Social Contract Approaches to

• Corporations do not operate in an isolated environment.

Learning Outcome 4: Summarize the Five Driving Forces Behind CSR.

Learning Outcome 5: Explain the Triple Bottom-Line Approach to Corporate Performance

• Organizations pursue operational efficiency through detailed monitoring of their bottom

national or international programs.

Learning Outcome 6: Discuss the Relative Merits of Carbon-Offset Trading.

• At www.carbonfootprint.com/calculator.aspx, a person can calculate the carbon dioxide

1. Define corporate social responsibility.

3. Give four examples of a corporation’s legal obligations.

Managers of corporations are committed to an aggressive growth strategy while complying

4. Do investors always invest money in companies to make a profit?

5. What is the instrumental model of corporate management?

6. What is the social contract model of corporate management?

7. Research Friedman’s article—what are the assumptions of his argument?

8. Do you agree or disagree with the social contract model? Why?

9. List the five major trends driving CSR.

The five major trends driving CSR are:

10. Which one do you think is the most important? Why?

11. Explain why organizations are struggling to adopt CSR initiatives.

financial gains to the organization.

12. Why would customers be cynical of CSR initiatives?

13. Explain the term triple bottom line.

Organizations pursue operational efficiency through detailed monitoring of their bottom

14. Explain the term ethical CSR.

15. Explain the term altruistic CSR.

Altruistic CSR is a philanthropic approach to CSR in which organizations underwrite

16. Explain the term strategic CSR.

Strategic CSR is a philanthropic approach to CSR in which organizations target programs

Case 4.1 – Global Resources

4. What would you do if you were in Bennett’s shoes? Why?

Case 4.2 – Banning the Real Thing

1. Which ethical standards are being violated here?

1. Did Claire do the right thing here?

2. Do you think the customers will be convinced? Why or why not?

3. What do you think Mr. Jones’s reaction will be?

Altruistic CSR: Philanthropic approach to CSR in which organizations underwrite specific

Instrumental Approach: The perspective that the only obligation of a corporation is to

4. How would you measure your carbon footprint?

At www.carbonfootprint.com/calculator.aspx, students could calculate the carbon dioxide

such as charitable donations, environment protection/sustainability, scholarships, etc.

support your answer.

1. Instrumental or social contract?

2. Ethical, altruistic, or strategic?

to adopt this strategy.

3. Closing down a factory.

the production capacity in the United States:

4.1 – Sustainable Capitalism