Customer Survey

Using ANOVA, …
Region Quality Ease of UsePrice Service
NA 4 1 3 4 Anova: Single Factor
NA 4 4 4 5
NA 4 5 4 3 SUMMARY
NA 5 4 4 4 Groups Count Sum Average Variance
NA 5 4 5 4 Quality 200 879 4.395 0.58188442211
NA 5 5 3 5 Ease of Use 200 833 4.165 0.61082914573
NA 5 4 4 2 Price 200 734 3.67 1.1367839196
NA 5 5 4 5 Service 200 828 4.14 0.7943718593
NA 4 4 4 5
NA 4 5 4 5
NA 4 5 1 4 ANOVA
NA 5 5 4 4 Source of Variation SS df MS F
NA 5 4 3 3 Between Groups 55.505 3 18.50166667 23.6907048446
NA 4 5 4 4 Within Groups 621.65 796 0.780967337
NA 5 4 3 5
NA 5 5 2 5 Total 677.16 799
NA 5 4 2 5
NA 5 4 2 5
NA 4 5 4 4
NA 4 4 5 4
NA 4 4 2 4
NA 4 3 3 4
NA 5 5 2 5
NA 5 3 4 3
NA 5 4 4 5
NA 5 5 2 5
NA 5 5 5 3
NA 4 4 5 4
NA 5 4 4 4
NA 5 1 5 5
NA 5 4 3 5
NA 4 5 1 4
NA 4 4 3 5
NA 5 3 4 4
NA 5 5 2 4
NA 5 4 4 4
NA 5 5 4 4
NA 5 5 4 5
NA 4 3 3 5
NA 5 4 4 3
NA 5 4 3 4
NA 5 5 1 5
NA 5 4 5 4
NA 3 4 3 4
NA 5 4 2 4
NA 5 5 4 5
NA 5 5 3 4
NA 5 4 4 4
NA 5 4 4 4
NA 5 4 4 5
NA 5 4 1 4
NA 5 4 5 5
NA 5 5 3 4
NA 5 4 4 5
NA 4 3 5 5
NA 5 4 4 4
NA 5 5 5 5
NA 5 5 4 5
NA 4 4 4 4
NA 5 4 5 5
NA 4 5 5 4
NA 5 5 5 4
NA 5 5 3 5
NA 5 4 4 4
NA 5 4 5 2
NA 4 4 5 5
NA 4 4 4 5
NA 5 4 4 4
NA 5 4 3 5
NA 5 4 5 4
NA 5 5 4 5
NA 5 4 4 4
NA 5 4 5 2
NA 5 3 4 5
NA 5 4 5 5
NA 5 4 1 5
NA 4 5 3 5
NA 3 5 2 5
NA 5 5 4 4
NA 4 4 3 5
NA 3 2 4 5
NA 1 4 3 4
NA 4 5 3 5
NA 5 5 4 4
NA 4 5 5 5
NA 5 5 4 5
NA 5 5 4 4
NA 4 2 4 5
NA 5 4 5 4
NA 5 4 5 4
NA 5 5 4 3
NA 5 5 5 5
NA 4 5 5 3
NA 5 5 4 5
NA 4 4 5 5
NA 5 5 3 4
NA 4 5 2 4
NA 5 5 5 4
NA 4 5 4 3
NA 4 5 5 4
SA 5 4 3 5
SA 5 4 2 4
SA 5 4 5 5
SA 4 2 4 5
SA 5 4 4 5
SA 4 5 2 5
SA 5 4 4 4
SA 4 5 3 5
SA 4 4 4 3
SA 4 4 2 4
SA 5 4 3 4
SA 3 3 5 5
SA 5 4 3 4
SA 5 4 2 5
SA 4 4 3 4
SA 4 4 3 5
SA 1 5 3 4
SA 5 4 2 4
SA 4 4 4 4
SA 4 4 5 5
SA 5 4 2 4
SA 4 4 5 5
SA 4 4 4 3
SA 3 3 4 5
SA 5 4 4 4
SA 4 4 4 1
SA 4 5 5 5
SA 4 1 4 5
SA 4 5 4 4
SA 4 4 4 5
SA 5 4 3 4
SA 4 4 4 5
SA 5 5 4 3
SA 5 5 4 4
SA 4 4 2 4
SA 4 4 4 5
SA 5 4 4 5
SA 5 4 4 4
SA 5 4 1 4
SA 3 4 4 5
SA 4 3 5 4
SA 4 4 2 3
SA 5 4 3 3
SA 4 3 4 5
SA 5 3 5 5
SA 5 4 4 4
SA 5 4 4 4
SA 3 4 3 4
SA 4 4 1 4
SA 4 3 4 3
Eur 4 5 5 3
Eur 4 4 4 2
Eur 3 4 5 4
Eur 3 4 1 3
Eur 4 4 5 5
Eur 5 5 5 5
Eur 5 5 5 1
Eur 4 5 5 4
Eur 3 4 4 4
Eur 3 5 3 3
Eur 4 4 5 4
Eur 5 4 5 5
Eur 5 3 4 4
Eur 5 5 4 5
Eur 3 4 4 4
Eur 4 5 4 5
Eur 4 5 4 4
Eur 5 4 4 5
Eur 4 5 4 4
Eur 3 5 3 4
Eur 4 4 4 2
Eur 5 5 3 4
Eur 5 3 4 5
Eur 4 5 2 4
Eur 4 3 4 4
Eur 5 4 3 3
Eur 2 4 4 4
Eur 5 4 5 4
Eur 4 5 4 3
Eur 5 4 1 5
Pac 5 4 4 5
Pac 5 5 5 5
Pac 4 4 4 4
Pac 4 3 4 4
Pac 5 4 5 4
Pac 4 4 4 4
Pac 5 5 4 5
Pac 4 2 3 3
Pac 3 4 4 4
Pac 5 4 4 5
China 5 5 4 4
China 5 5 4 3
China 4 4 3 3
China 4 4 3 3
China 4 4 3 2
China 4 4 3 3
China 4 4 3 2
China 3 4 3 3
China 3 4 2 2
China 2 3 2 1
P-value F crit
1.079E-14 2.616088956
On-Time Delivery Use the 2014 proportion as the hypothesized value.
Test H0: 2018 proportion <= 0.98502 vs H1: 2018 proportion > 0.98502
Month Number of deliveries Number On Time Percent Use the One Sample Hypothesis Tests Excel template:
Jan-14 1086 1069 98.4%
Feb-14 1101 1080 98.1% One Sample Test for the Proportion Hypothesis test results
Mar-14 1116 1089 97.6%
Apr-14 1216 1199 98.6% Sample Size 17010 Lower one-tailed test
May-14 1183 1168 98.7% Sample Proportion 0.99065 Critical z-value
Jun-14 1176 1160 98.6% Hypothesized value 0.98502 p-value
Jul-14 1198 1181 98.6% Level of significance 0.05 Conclusion
Aug-14 1205 1189 98.7%
Sep-14 1223 1210 98.9% z-statistic Upper one-tailed test
Oct-14 1209 1194 98.8% One-tailed z-value Critical z-value
Nov-14 1198 1180 98.5% Two-tailed z-value (+ and -) p-value
Dec-14 1243 1223 98.4% Conclusion
Jan-15 1220 1201 98.4% CONCLUSION:
Feb-15 1241 1224 98.6% Two-tailed test
Mar-15 1237 1217 98.4% Critical z-value (+ and -)
Apr-15 1258 1242 98.7% p-value
May-15 1262 1246 98.7% Conclusion
Jun-15 1227 1212 98.8%
Jul-15 1243 1227 98.7%
Aug-15 1281 1264 98.7%
Sep-15 1272 1254 98.6%
Oct-15 1295 1278 98.7% Sample Size 17010 Lower one-tailed test
Nov-15 1298 1281 98.7% Sample Proportion 0.990652557 Critical z-value -1.64485362695147
Dec-15 1318 1296 98.3% Hypothesized value 0.985021902 p-value 0.999999999257036
Jan-16 1281 1264 98.7% Level of significance 0.05 Conclusion Do Not Reject Null Hypothesis
Feb-16 1320 1304 98.8%
Mar-16 1352 1334 98.7% z-statistic 6.045884221 Upper one-tailed test
Apr-16 1336 1320 98.8% One-tailed z-value 1.644853627 Critical z-value 1.64485362695147
May-16 1291 1276 98.8% Two-tailed z-value (+ and -) 1.959963985 p-value 7.42963912614414E-10
Jun-16 1342 1326 98.8% Conclusion Reject Null Hypothesis
Jul-16 1352 1337 98.9%
Aug-16 1377 1360 98.8% Two-tailed test
Sep-16 1385 1368 98.8% Critical z-value (+ and -) 1.95996398454005
Oct-16 1356 1338 98.7% p-value 1.48592782522883E-09
Nov-16 1362 1346 98.8% Conclusion Reject Null Hypothesis
Dec-16 1349 1333 98.8%
Jan-17 1386 1371 98.9%
Feb-17 1358 1342 98.8%
Mar-17 1371 1356 98.9%
Apr-17 1362 1348 99.0%
May-17 1350 1338 99.1%
Jun-17 1381 1366 98.9%
Jul-17 1392 1378 99.0%
Aug-17 1371 1359 99.1%
Sep-17 1402 1387 98.9%
Oct-17 1384 1370 99.0%
Nov-17 1399 1377 98.4%
Dec-17 1369 1357 99.1%
Jan-18 1401 1390 99.2%
Feb-18 1388 1376 99.1%
Mar-18 1395 1385 99.3%
Apr-18 1412 1401 99.2%
May-18 1403 1392 99.2%
Jun-18 1415 1402 99.1%
Jul-18 1426 1415 99.2%
Aug-18 1431 1420 99.2%
Sep-18 1445 1426 98.7%
Oct-18 1425 1414 99.2%
Nov-18 1413 1403 99.3%
Dec-18 1456 1427 98.0%
 A B C D E F G H I J K
1 Defects After Delivery Test the average monthly differences between 2014 and 2018.
2 H0: mean 2014 - mean 2018 >= 0
3 Defects per million items received from suppliers H1: mean2014 - mean 2018 < 0
4 Month 2014 2015 2016 2017 2018
5 January 812 828 824 682 571
6 February 810 832 836 695 575 t-Test: Two-Sample Assuming Unequal Variances
7 March 813 847 818 692 547
8 April 823 839 825 686 542 2014 2018
9 May 832 832 804 673 532 Mean 826.333333 496.25
10 June 848 840 812 681 496 Variance 135.333333 2940.022727
11 July 837 849 806 696 472 Observations 12 12
12 August 831 857 798 688 460 Hypothesized Mean Difference 0
13 September 827 839 804 671 441 df 12
14 October 838 842 713 645 445 t Stat 20.6189486
15 November 826 828 705 617 438 P(T<=t) one-tail 4.88441E-11
16 December 819 816 686 603 436 t Critical one-tail 1.78228756
17 P(T<=t) two-tail 9.76883E-11
18 t Critical two-tail 2.17881283
19
20 CONCLUSION:
Unit Tractor Transmission Costs We can use ANOVA to test whether one mean is different from the others.
The case in Chapter 6 used confidence intervals to draw a similar conclusion.
Current Process A Process B
$242.00 $242.00 $292.00 Anova: Single Factor
$176.00 $275.00 $321.00
$286.00 $199.00 $314.00 SUMMARY
$269.00 $219.00 $242.00 Groups Count Sum Average Variance
$327.00 $273.00 $278.00 Current 30 8688 289.6 2061.144828
$264.00 $265.00 $300.00 Process A 30 8565 285.5 4217.637931
$296.00 $435.00 $301.00 Process B 30 8953 298.4333333333 435.3574713
$333.00 $285.00 $286.00
$242.00 $384.00 $315.00
$288.00 $387.00 $300.00 ANOVA
$314.00 $299.00 $304.00 Source of Variation SS df MS F P-value F crit
$302.00 $145.00 $300.00 Between Groups 2621.088889 2 1310.544444444 0.5855751 0.55896481 3.101295757
$335.00 $266.00 $351.00 Within Groups 194710.0667 87 2238.046743295
$242.00 $216.00 $277.00
$281.00 $331.00 $284.00 Total 197331.1556 89
$289.00 $247.00 $276.00
$259.00 $280.00 $312.00 CONCLUSION:
$322.00 $267.00 $273.00
$209.00 $210.00 $281.00
$282.00 $391.00 $303.00
$304.00 $297.00 $306.00
$391.00 $346.00 $312.00
$236.00 $230.00 $287.00
$383.00 $332.00 $306.00
$299.00 $301.00 $312.00
$300.00 $277.00 $295.00
$278.00 $336.00 $288.00
$303.00 $217.00 $313.00
$315.00 $274.00 $286.00
$321.00 $339.00 $338.00
Employee Retention Conduct two sample tests for equality of mean years at PLE for each factor.
Students will have to sort the data to choose the correct input ranges.
YearsPLE YrsEducationCollege GPA Age Gender College Grad Local
10 18 3.01 33 F Y Y Gender
10 16 2.78 25 M Y Y t-Test: Two-Sample Assuming Unequal Variances
10 18 3.15 26 M Y N
10 18 3.86 24 F Y Y Female Male
9.6 16 2.58 25 F Y Y Mean 5.53076923077 5.54074074074
8.5 16 2.96 23 M Y Y Variance 12.2506410256 6.44943019943
8.4 17 3.56 35 M Y Y Observations 13 27
8.4 16 2.64 23 M Y Y Hypothesized Mean 0
8.2 18 3.43 32 F Y Y df 18
7.9 15 2.75 34 M N Y t Stat -0.0091747587
7.6 13 2.95 28 M N Y P(T<=t) one-tail 0.49639031329
7.5 13 2.50 23 M N Y t Critical one-tail 1.73406360662
7.5 16 2.86 24 M Y Y P(T<=t) two-tail 0.99278062659
7.2 15 2.38 23 F N Y t Critical two-tail 2.10092204024
6.8 16 3.47 27 F Y Y CONCLUSION:
6.5 16 3.10 26 M Y Y
6.3 13 2.98 21 M N Y Graduation Status
6.2 16 2.71 23 M Y N t-Test: Two-Sample Assuming Unequal Variances
5.9 13 2.95 20 F N Y
5.8 18 3.36 25 M Y Y College Grad N College Grad Y
5.4 16 2.75 24 M Y N Mean 4.89230769231 5.84814814815
5.1 17 2.48 32 M Y N Variance 5.8191025641 9.10951566952
4.8 14 2.76 28 M N Y Observations 13 27
4.7 16 3.12 25 F Y N Hypothesized Mean 0
4.5 13 2.96 23 M N Y df 29
4.3 16 2.80 25 M Y N t Stat -1.0788151945
4 17 3.57 24 M Y Y P(T<=t) one-tail 0.14478088618
3.9 16 3.00 26 F Y N t Critical one-tail 1.69912702653
3.7 16 2.86 23 M Y N P(T<=t) two-tail 0.28956177236
3.7 15 3.19 24 M N N t Critical two-tail 2.04522964213
3.7 16 3.50 23 F Y N CONCLUSION:
3.5 14 2.84 21 M N Y
3.4 16 3.13 24 M Y N Local Area
2.5 13 1.75 22 M N N t-Test: Two-Sample Assuming Unequal Variances
1.8 16 2.98 25 M Y N
1.5 15 2.13 22 M N N Local N Local Y
0.9 16 2.79 23 F Y Y Mean 3.62941176471 6.94782608696
0.8 18 3.15 26 M Y N Variance 5.69095588235 5.27260869565
0.7 13 1.84 22 F N N Observations 17 23
0.3 18 3.79 24 F Y N Hypothesized Mean 0
df 34
t Stat -4.4186414248
P(T<=t) one-tail 4.8051152E-05
t Critical one-tail 1.69092425519
P(T<=t) two-tail 9.6102305E-05
t Critical two-tail 2.03224450932
CONCLUSION: