Chapter 5

1.Planning provides direction to managers and nonmanagers alike.

(2 Điểm)

TRUE
2.A key function of planning is to create goals.
(2 Điểm)

TRUE
3.The four reasons that organizations plan is to provide direction, set standards,
minimize waste, and reduce uncertainty and the impact of change.
(2 Điểm)

TRUE
5.An organization that fails to plan will find it hard to assess progress.
(2 Điểm)

TRUE
6.Strategic management is the act of figuring out how an organization will compete
in the marketplace and attract loyal customers.
(2 Điểm)

TRUE
8.A mission statement for a kayak manufacturer might be: To make the highest-
quality kayaks and sell them at a competitive price.
(2 Điểm)

TRUE
12.SWOT analysis includes the identification of an organization's strengths,
weaknesses, opportunities, and threats.
(2 Điểm)
 TRUE
13.The final three steps in the strategic management process involve the creation
and implementation of strategies for realizing organizational goals.
(2 Điểm)

TRUE

4.Planning rarely improves teamwork and cooperation among employees.

(2 Điểm)

FALSE
9.An external analysis will identify the threats to a company's well-being, but not
opportunities for success.
(2 Điểm)

FALSE
10.Core competencies include an organization's major capabilities and its
resources.
(2 Điểm)

FALSE
11.Capabilities are "what" an organization has; resources are "how" it uses what it
has.
(2 Điểm)

FALSE
14.Which of the following is NOT a function of planning?
(2 Điểm)

defining goals

identifying a strategy for attaining goals

 settling disputes between employees

coordinating organizational activities

15.Planning is concerned with ________.
(2 Điểm)

both ends and means

ends only

means only

neither ends nor means

16.Which of the following is NOT a reason for managers to plan?
(2 Điểm)

to give direction to an organization

to deal with change

to establish goals

to establish responsibility for mistakes

17.Planning gives organizations direction that primarily helps them ________.
(2 Điểm)

improve teamwork and coordinate activities

improve their image in the business community

improve morale of middle managers

improve morale of all employees

18.Planning gives organizations a way to deal with change that ________.
(2 Điểm)

eliminates all uncertainty

 reduces uncertainty

reduces certainty

increases ambiguity
19.Organizations that don't formally plan may be more likely to have ________.
(2 Điểm)

corrupt managers

legal problems

multiple departments performing the same task

a single department carrying out all company functions

20.One effect of planning on managers is that it forces them to ________.
(2 Điểm)

fear change

anticipate and consider the effect of change

work to prevent change

ignore any change that doesn't directly affect them

21.Managers who fail to plan may ________.
(2 Điểm)

take advantage of change

stimulate change

be positively affected by change

be adversely affected by change

22.The first step in the six-step strategic management process is to ________.
(2 Điểm)
 analyze the organization's strengths and weaknesses

identify the organization's mission

identify strategies to reach the organization's goals

analyze the opportunities the organization has

23.The first three steps of the strategic management process involve ________
strategies.
(2 Điểm)

planning

implementing

evaluating

identifying
24.A mission statement does NOT include which of the following?
(2 Điểm)

the customers of a company

strategy for success

why the company is in business and what it hopes to accomplish

the company's basic beliefs

25.An external analysis, the second step of the strategic management process,
helps identify ________.
(2 Điểm)

the products that a company makes

the long-term goals for a company

a company's opportunities and threats

a company's concern for its employees

26.An internal analysis, the third step of the strategic management process, helps
identify ________.
(2 Điểm)

opportunities and threats

resources and capabilities

opportunities and possibilities

values and philosophy

27.Which term refers to an organization's capital, workers, and patents?
(2 Điểm)

resources

capabilities

abilities

core competencies
28.An organization's resources identify ________.
(2 Điểm)

how the organization gets things done

where the organization operates

when the organization operates

what the organization has

29.An organization's capabilities identify ________.
(2 Điểm)

what the organization has

who the organization is

assets that the organization can rely on

 what the organization can do
30.SWOT analysis combines ________.
(2 Điểm)

a company's mission with its goals

external and internal analyses

a company's philosophy with its ethics

profit with productivity