Type of Errors Frequency

Incorrect accessory 27
Incorrect address 42
Incorrect contact phone 31
Invalid wiring 9
On-demand programming errors 14
Subscription not ordered 8
Suspension error 15
Termination error 22
Website access errors 30
Wrong billing 137
Wrong end date 17
Wrong number of connections 19
Wrong price quoted 20
Wrong start date 24
Wrong subscription type 33
 Type of Errors Cost($000)
Incorrect accessory 17.3
Incorrect address 62.4
Incorrect contact phone 21.3
Invalid wiring 40.8
On-demand programming errors 38.8
Subscription not ordered 20.3
Suspension error 46.8
Termination error 50.9
Website access errors 60.7
Wrong billing 121.7
Wrong end date 40.9
Wrong number of connections 28.1
Wrong price quoted 50.3
Wrong start date 40.8
Wrong subscription type 60.1
 Type of Wrong Billing Errors Cost($000)
Declined or held transactions 7.6
Incorrect account number 104.3
Invalid verification 9.8