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How to deal with non-compliant patient

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How to deal with non-compliant patient

Non-compliance among patients can be due to denial and mental health issues hence,

we must consider the patient's perspective and try to empathize with them so that we may

better comprehend the difficulties they may be having in following your instructions (Ibrahim

et al. 2015). Patients’ lack of compliance might be due to their misunderstanding of the

diagnosis or treatment plan. While accurate record-keeping is always a priority, we can take

on further steps when dealing with patients who are unwilling to cooperate. In the case of

non-compliance, we will have a verifiable record to refer to base on what we have discussed

with the patient including the diagnosis, treatment plan, and any concerns or queries the

patient (or their visitors) may have had with them.

A patient's lack of compliance may stem from their inherent stubbornness or from

their propensity to see how far they can push your buttons. We can keep calm and not allow

these universal traits of people to change our state of mind at work. We may get the patient to

think about the true repercussions of their non-compliance and if we set limitations and

enforce them seriously. It is in both ours and the patient's best interest for us to be able to

consistently enforce whatever boundaries we establish. We should not provide

mandatory choices, instead, we can explain alternatives calmly and rationally. We should not

lose sight of how being compliant may help build trust and reputation. Avoid an argument

about who has more control, lay out all of the options and their repercussions, but ultimately

let the patient make the final decision.

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Reference.

Ibrahim, S., Hossam, M., & Belal, D. (2015). Study of non-compliance among chronic

hemodialysis patients and its impact on patients' outcomes. Saudi Journal of Kidney

Diseases and Transplantation, 26(2), 243.