Production Operations Basics

Operation Management Unit-1

1 point
The three major business functions necessary to all organizations are

Finance/accounting, personnel, operations.

marketing, finance/accounting, production/operations.
marketing, finance/accounting, research & development.
marketing, production, operations.
Yes, the answer is correct.
Score: 1
Feedback:
a. Finance: responsible for securing financial resources at favorable prices and allocating those
resources throughout the organization, as well as budgeting, analyzing investment proposals,
and providing funds for operations.
b. b. Marketing: responsible for assessing consumer wants and needs, and selling and
promoting the organizations goods and services.
c. c. Operations: management of systems or processes that create goods and/or provide
services.
Accepted Answers:
marketing, finance/accounting, production/operations.
1 point
Which of these statements accurately captures a current trend in operations?

Products and services are designed more quickly and by teams.

There is increased focus on local markets and local competition.
Cost competition is more important than any other basis for competition.
Jobs are increasingly specialized as workers focus on basic assembly tasks.
Yes, the answer is correct.
Score: 1
Feedback:
Product and service design has typically had strategic implications for the success and prosperity
of an organization. Furthermore, it has an impact on future activities. Customer Satisfaction
begins with product and service design. Moreover, decisions are made in this area impact
operations and the organization’s overall success
Accepted Answers:
Products and services are designed more quickly and by teams.
1 point
Productivity increases when

inputs and outputs increase proportionately.

inputs decrease while outputs remain the same.
inputs increase while outputs remain the same.
outputs decrease while inputs remain the same.
Yes, the answer is correct.
Score: 1
Feedback:
Productivity increased if output remains constant at reduced input. Explanation: Productivity is
directly proportional to output and inversely proportional to input. In general, productivity
increases with the increase in output and decreases with the increase in input
Accepted Answers:
inputs decrease while outputs remain the same.
1 point
Which appears to provide the best opportunity for increases in productivity?

Capital
management
raw materials
Labor
No, the answer is incorrect.
Score: 0
Feedback:
Mangers have various means of controlling productivity and monitoring the individuals under their
direction. Some controls are sophisticated and involve process improvement
techniques.Management must promote productivity in order for businesses to remain competitive
in the marketplace.
Accepted Answers:
management
1 point
Two car wash employees are paid Rs 7.50 an hour each and are capable of washing 12 cars per
hour, using Rs 1 of water and Rs 2 of soap and other cleaning supplies. What is the multi factor
productivity of this operation?

0.95 cars per Rs

1.8 Rs per car
1.05 Rs per car
0.66 cars per Rs.
Yes, the answer is correct.
Score: 1
Feedback:
Multifactor productivity (MFP) reflects the overall efficiency with which labour and capital inputs
are used together in the production process.
Accepted Answers:
1.05 Rs per car
1 point
Resource allocations and distributive efficiencies in the mix of capital and labour investment will
vary per industry.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Resource allocations and distributive efficiencies change to industries by industries and
technology available in the market Ex. Trains are able to transport much more in the way of
goods with fewer "drivers" but at the cost of greater investment in infrastructure
Accepted Answers:
True
1 point
The outcome of business operations is the harvesting of value from assests owned by a
business.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
The outcome of business operations is the harvesting of value from assets owned by a business.
Assets can be either physical or intangible. An example of value derived from a physical asset,
like a building, is rent. An example of value derived from an intangible asset, like an idea, is a
royalty.
Accepted Answers:
True
1 point
A business whose revenues are sufficiently greater than its expenses makes profit of incomes.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
The cost of developing, producing, and delivering these goods and services is the business's
expenses. A business whose revenues are sufficiently greater than its expenses makes profit or
income. Such a business is profitable
Accepted Answers:
True
1 point
A business that can _____________ a significant amount of value from its assets.

harvest
yield
output
effect
Yes, the answer is correct.
Score: 1
Feedback:
The outcome of business operations is the harvesting of value from assets owned by a business.
Assets can be either physical or intangible. An example of value derived from a physical asset,
like a building, is rent. An example of value derived from an intangible asset, like an idea, is a
royalty.
Accepted Answers:
harvest
1 point
The more _________ a business is, the more valuable it is.

profitable
fruitful
productive
practical
Yes, the answer is correct.
Score: 1
Feedback:
Profit equals a company's revenues minus expenses. Earning a profit is important to a small
business because profitability impacts whether a company can secure financing from a bank,
attract investors to fund its operations and grow its business. Companies cannot remain in
business without turning a profit.
Accepted Answers: Profitable

Operation Management Unit-2

Factory Location:
The best operating level is:

The maximum point of the cost

The level of capacity for which average unit cost is
Maximum Capacity
The level of capacity for which total cost is
Yes, the answer is correct.
Score: 1
Feedback:
Best operating level is the optimum utilization of a firm's capacity. In this level, the average unit
cost of a product minimized. To get best operating level, company must attain economies of
scale. It should produce more products to reduce the per-unit average cost of production
Accepted Answers:
The level of capacity for which average unit cost is
1 point
According to the text two reasons that capacity and location problems are interrelated are

Increased networking and information

The need for producers to locate near customers and the growth of the network firm
Legal requirements and safety requirements
D) Logistics and information needs.
Yes, the answer is correct.
Score: 1
Feedback:
Capacity is expanded by installing new units at new location taking into consideration. Capacity
planning is necessary when an organization decides to increase its production or introduce new
products into the market. So this two reason we need to go for overall networking and collect
information regarding that
Accepted Answers:
Increased networking and information
1 point
When a tangible product is NOT included in the service, it is called

a knowledge-based service
an intangible product.
a pure service.
a direct service.
Yes, the answer is correct.
Score: 1
Feedback:
Pure service is considered the highest form of service provided to consumers in the marketing
continuum. In this type of service, employers or employees provide direct contact with clients,
such as in health care facilities or establishments, and offer personal services
Accepted Answers:
a pure service.
1 point
Transportation cost mainly depends on which of the following factors?

Distance
Weight of merchandise
Time required for transportation
Exchange Rates
All of the above
Yes, the answer is correct.
Score: 1
Feedback:
Distance and time. The impacts of geography mainly involve distance and accessibility. Distance
and time is commonly the most basic condition affecting transport costs. The more it is difficult to
trade space for a cost, the more the friction of distance is important
Accepted Answers:
All of the above
1 point
Process layout is also known as

Functional layout
Batch production layout
Straight line layout
Both (a) and (b)
Yes, the answer is correct.
Score: 1
Feedback:
process layout is a design for the floor plan of a plant which aims to improve efficiency by
arranging equipment according to its function. It is also known as function layout. In this layout
machining operation are performed in group together and not arranged according to any
sequence.
Accepted Answers:
Both (a) and (b)
1 point
For manufacturers, the facility location problem can be categorized as factory location and
warehouse location.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Facility location determination is a business critical strategic decision. There are several factors,
which determine the location of facility among them competition, cost and corresponding
associated effects. Deciding on a warehouse location is a significant decision that impacts every
aspect of a business -- finding a balance between a convenient location and a reasonable rent
price is integral. The location of your warehouse directly contributes to the efficiency of your
company as well as the overall customer experience
Accepted Answers:
True
1 point
Efficiency and effectiveness are the same.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Efficient Performing or functioning in the best possible manner with the least waste of time and
effort. The difference between effectiveness and efficiency can be summed up shortly, sweetly
and succinctly Being effective is about doing the right things, while being efficient is about doing
things right.
Accepted Answers:
False
1 point
A business whose revenues are sufficiently greater than its expenses makes profit of inco

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Income is commonly referred to as “Gross Revenue.” On the other hand, profit is the amount that
is left over after the expenses have been paid. To calculate this number, figure out your gross
revenue and subtract the cost of goods that were sold as well as the expenses. Profit is also
often called “Net Revenue
Accepted Answers:
True
1 point
Ideal plant location is important for business activities both in manufacturing and _____ .

office category
Service Category
account category
business category
Yes, the answer is correct.
Score: 1
Feedback:
Location of an industry is an important management decision. The location decision should be
taken very carefully, as any mistake may cause poor location, which could be a constant source
of higher cost, poor services, higher investment, difficult marketing and transportation,
dissatisfied and frustrated employees and consumers.
Accepted Answers:
Service Category
1 point
The product developments have outweighed the advantages of the ___________.

Dynamic plant
Working plant
Mortal plant
Existing Plant
Yes, the answer is correct.
Score: 1
Feedback:
Location decisions generally arise when: A new manufacturing (or servicing) unit is to be set up,
Existing plant operations are difficult to expand, the growth of the business makes it advisable to
establish additional facilities in new territories, There is emergence of new social (chronic labor
problems), political (political instability) or economic conditions, The product developments have
outweighed the advantages of the existing plant,
Accepted Answers:
Existing Plant

Operation Management Unit-3

Facilities Layout:

Which of the following is NOT a mark of a good layout in manufacturing?

Straight line flow patter (or adaption)

Predictable production line
Work stations close together
Open plant floors (high visibility)
Bottleneck operations
Yes, the answer is correct.
Score: 1
Feedback:
A bottleneck is one process in a chain of processes, such that its limited capacity reduces the
capacity of the whole chain. When there is a bottleneck in your process, all other parts of that
process slow down to accommodate it and materials accumulate along the production line –
causing unnecessary downtime and in some cases a loss of revenue or profits. To avoid material
accumulation and process downtime it’s important to be familiar with where current bottlenecks
exist in production.
Accepted Answers:
Bottleneck operations
1 point
Compute the required cycle time for a process that operates 8 hours daily with a required output
of 300 units per day

0.625 minutes
1.6 minutes
37.5 minutes
5.6 minutes
Yes, the answer is correct.
Score: 1
Feedback:
Cycle Time = Operating time / Desired output time
Cycle time = 480 Min/300
= 1.6
Accepted Answers:
1.6 minutes
1 point
Which of the following types of manufacturing layout is considered a hybrid:

Process layout
Product layout
Fixed-position layout
Cellular
Yes, the answer is correct.
Score: 1
Feedback:
The main difference between cell and process layout however, is that in a cell layout, the
operation sequence and flow direction can be varied. Another important difference is that the
workers in a cell are usually multi skilled and can operate more than one machine or process,
whereas in a product layout, they tend to be dedicated to just one task on one workstation. In this
respect, therefore, a cell layout draws on one of the features of the fixed position approach
Accepted Answers:
Cellular
1 point
Plant layout is an important decision as it represents

Long term commitment

Short term commitment
Shot term & long term commitment
 None of the above
Yes, the answer is correct.
Score: 1
Feedback:
Plant layout is an important decision as it represents long-term commitment. An ideal plant layout
should provide the optimum relationship among output, floor area and manufacturing process. An
ideal layout eliminates such causes of delays as shortage of space, long-distance movements of
materials, spoiled work and thus contributes to the speedy execution of orders. Improved Quality
Control
Accepted Answers:
Long term commitment
1 point
A good layout is one that can be altered later without

Much cost
Much revenue
Much investment
All the above
Yes, the answer is correct.
Score: 1
Feedback:
A good layout is one that can be altered later without much cost. Future requirements should be
taken into account while designing for the present. Space requirements for different departments,
direction of expansion, etc. should be planned in such a way that changes may be made without
any disruption and not so much extra cost
Accepted Answers:
Much cost
1 point
The new top priority in the design of production lines is product/production flexibility.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Product flexibility can be defined as the amount of responsiveness (or adaptability) for any future
change in a product design, including new products and derivatives of existing products. A
flexible design will reduce redesign costs and allow quicker response to customers with
increased performance.
Accepted Answers:
True
1 point
In service systems, the study of system layout is relatively unimportant.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
System analysis is conducted for the purpose of studying a system or its parts in order to identify
its objectives. It is a problem solving technique that improves the system and ensures that all the
components of the system work efficiently to accomplish their purpose
Accepted Answers:
False
1 point
Plant layout for small scale business is closely linked with the factory building and built up area.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Plant layout facilitates the arrangement of machines, equipment and other physical facilities in a
planned manner within the factory premises. As far as small business is concerned, it requires a
smaller area or space and can be located in any kind of building as long as the space is available
and it is convenient.
We can classify small business into three categories:
1. Manufacturing units 2. Traders 3. Service Establishments
Accepted Answers:
True
1 point
The process or functional layout is followed from __________.

historical period.
classical period
ancient period
classified period
Yes, the answer is correct.
Score: 1
Feedback:
The process or functional layout is followed from historical period. It evolved from the handicraft
method of production. The work has to be allocated to each department in such a way that no
machines are chosen to do as many different job as possible
Accepted Answers:
historical period.
1 point
Certain specialty enterprise sell to fewer numbers of customers or higher ___________.

priced product
tagged product
published product
given product
Yes, the answer is correct.
Score: 1
Feedback:
All operations are not self-service. Certain specialty enterprises sell to fewer numbers of
customers or higher priced product, e.g. Apparel, office machines, sporting goods, fashion items,
hardware, good quality shoes, jewelry, luggage and accessories, furniture and appliances are all
examples of products that require time and personal attention to be sold. These full service
layouts provide area and equipment necessary in such cases.
Accepted Answers:
priced product

Operation Management Unit-4

Work Study:
1 point
Work study involves

Only method study

Only work measurement
Method study and work measurement
Only motion study
Yes, the answer is correct.
Score: 1
Feedback:
Work study is encompassed by two techniques i.e. Method Study and Work measurement. a)
Method study is systematic recording and critical examination existing and proposed ways of
doing work,as a means of developing and applying easier and more effective methods and
reducing costs
Accepted Answers:
Method study and work measurement
1 point
Methods analysis focuses on

reducing the number of steps required to perform a task.

the raw materials that are consumed in performing a task.
how a task is accomplished.
the design of the machines used to perform a task.
Yes, the answer is correct.
Score: 1
Feedback:
Work study is encompassed by two techniques i.e. Method Study and Work measurement. a)
Method study is systematic recording and critical examination existing and proposed ways of
doing work,as a means of developing and applying easier and more effective methods and
reducing costs
Accepted Answers:
how a task is accomplished.
1 point
A flow diagram is

used to analyze the movement of people or materials.

a way of improving utilization of an operator and a machine.
 used to examine the ergonomics of a job.
a chart depicting right- and left-hand motions.
Yes, the answer is correct.
Score: 1
Feedback:
Flow diagram is a graphic representation of the physical route or flow of people, materials,
paperwork’s, vehicles, or communication associated with a process, procedure plan, or
investigation. In the second definition the meaning is limited to the representation of the physical
route or flow.
Accepted Answers:
used to analyze the movement of people or materials.
1 point
Micro motion study is

Analysis of a man-work method by using a motion picture camera with a timing device in the
field of view
Motion study observed on enhanced time intervals
Motion study of a sequence of operations conducted systematically
Study of man and machine conducted simultaneously
Yes, the answer is correct.
Score: 1
Feedback:
Micro motion study is one of the most accurate techniques of work analysis used for work
improvement. It makes use of motion pictures of the different activities or movement, so with the
help of camera
Accepted Answers:
Analysis of a man-work method by using a motion picture camera with a timing device in the field
of view
1 point
Basic tool in work study is

graph paper
process chart
planning chart
stop watch
Yes, the answer is correct.
Score: 1
Feedback:
When a stop watch is used as a work measurement technique to record times and rates of
working for the element of specified job carried out under specified conditions and for analyzing
the data so as to obtain the time necessary to carry a specified job at specified level of
performance is referred to as stop watch ...
Accepted Answers:
stop watch
1 point
Work study formerly known as time and motion study.

True
 False
Yes, the answer is correct.
Score: 1
Feedback:
Systematic observation, analysis, and measurement of the separate steps in the performance of
a specific job for the purpose of establishing a standard time for each performance, improving
procedures, and increasing productivity
Accepted Answers:
True
1 point
Method analysis examines the way a task is done.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Methods analysis is the study of how a job is done. Whereas job design shows the structure of
the job and names the tasks within the structure, methods analysis details the tasks and how to
do them. Methods analysis. Process concerned with the detailed process for doing a particular
job
Accepted Answers:
True
1 point
Material handling in automobile industry is done by overhead crane

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Overhead cranes are commonly used in the refinement of steel and other metals such as copper
and aluminum. At every step of the manufacturing process, until it leaves a factory as a finished
product,
Accepted Answers:
True
1 point
_____________ of the operations team needs to be committed to the new method.

Team Leader
All member
Every member
Supervisor
Yes, the answer is correct.
Score: 1
Feedback:
A new method needs new sequences of operator action and probably different perspectives.
Every member of the operations team needs to be committed to the new method. The process
chart needs to be up-dated with the new method and associated documentation modified. If
teething troubles do occur a "hit team" needs to be ready to jump into action. The new method
should be formally reviewed and its performance compared against benchmark data from the
previous method
Accepted Answers:
Every member
1 point
We can prepare a flow process chart for any process, person or ________ we wish to analyze.

material
equipment
armament
hardware
Yes, the answer is correct.
Score: 1
Feedback:
A flow process chart, either a Single-Column Flow Process Chart, or a local form, can
help you to analyze our work flow. We can prepare a flow process chart for any process,
person, or material we wish to analyze. The heading of the chart indicates what aspect
of the operation we are analyzing and where the process begins and ends.
Accepted Answers:
material

Operation Management Unit-5

Work Measurement

Which of the following is NOT a limitation of job expansion?

smaller labor pool

individual differences
higher capital costs
lower wage rates
Yes, the answer is correct.
Score: 1
Feedback:
Higher capital cost Job expansion may require facilities that cost more than those with a
convention layout because of job expansion so lower wages rates are not limitation of job
expansion
Accepted Answers:
lower wage rates
1 point
The phenomenon of both management and employees striving to meet common objectives is
called

mutual commitment.
unconstrained strategy.
mutual trust.
labor planning
Yes, the answer is correct.
Score: 1
Feedback:
In other words, the responsibility rests primarily on leadership's shoulders to engage, mentor and
retain employees establishing mutual commitments is the key to a meaningful relationship. This
is true for personal relationships, relationships with clients, and relationships with employees
Accepted Answers:
mutual commitment.
1 point
Which of the following DOES NOT relate to work scheduling?

flexible workweek
ergonomics
flextime
part-time status
Yes, the answer is correct.
Score: 1
Feedback:
Workplace ergonomics is the science of designing the workplace, keeping in minds the
capabilities and limitations of the worker. ... A workplace ergonomics improvement process
removes risk factors that lead to musculoskeletal injuries and allows for improved human
performance and productivity
Accepted Answers:
ergonomics
1 point
What does symbol 'O' imply in work study

Operation
Inspection
Transport
Delay/temporary storage
Yes, the answer is correct.
Score: 1
Feedback:
Operations are the business activities that a firm engages in to convert materials into finished
products or services, sell them to customers, and earn a profit.
Accepted Answers:
Operation
1 point
One advantage of work sampling over time study methods is

the studies must be done in one uninterrupted block of time, so there is no delay in obtaining
results.
it is less expensive.
it divides work elements more completely.
timing devices are used to eliminate bias.
Yes, the answer is correct.
Score: 1
Feedback:
One advantage of work sampling over time study methods is it divides work elements more
completely. It divides work elements more completely. It is less expensive. The studies must be
done in one uninterrupted block of time, so there is no delay in obtaining results
Accepted Answers:
it is less expensive.
1 point
Work measurement in other words provides a scientific method of fixing standards of production.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Work measurement is defined as „The application of a set of techniques intended to establish
quantum of work to be done by an operator in a given time of a specified task, under specified
conditions and at defined level of performance‟. Work measurement provides a scientific method
of fixing production standards i.e. standard time for a job. Amount of time a particular task should
take to accomplish is calculated to accomplish planning, determine performance, establish costs
and improve productivity.
Accepted Answers:
True
1 point
Work measurement data can be used as an effective tool for labour and cost control.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Work measurement data is helpful to reduce or control cost. Efficiency can be improved if
information of men, machine utilization and time lost by men and machine is available. It provides
labour costs standards which help to control labour costs.
Accepted Answers:
True
1 point
Time study is the most widely used technique of work measurement.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Time study is the technique of work measurement to establish time for a qualified
worker to carry out specified task under specified conditions and at defined level of
performance. Basic time study equipment consists of – a stop-watch, a study- board
and time study forms.
Accepted Answers:
True
1 point
_____________ time is the time allowed to an operator to carry out a specified task.

Standard
Classic
Ideal
Average
Yes, the answer is correct.
Score: 1
Feedback:
Standard time is the time allowed to an operator to carry out the specified task under specified
conditions and defined level of performance. Standard time may be defined as the, amount of
time required to complete a unit of work: (a) under existing working conditions, (b) using the
specified method and machinery, (c) by an operator, able to the work in a proper manner, and (d)
at a standard pace.
Accepted Answers:
Standard
1 point
Work and __________ elements imply the headings under which the observations are to be
recorded.

delay
suspend
preclude
freeze
Yes, the answer is correct.
Score: 1
Feedback:
Work and delay elements imply the headings under which the observations are to be recorded.
The nature of work and delay elements differs from company to company depending upon the
objective of the study and the work to be studied.
Accepted Answers:
delay

Operation Management Unit-6

Incentive Schemes:

The fundamental purpose for the existence of any organization is described by its:

Policies
Mission
Strategy
Procedure
Yes, the answer is correct.
Score: 1
Feedback:
Mission: Defines the fundamental purpose of an organization or an enterprise, succinctly
describing why it exists and what it does to achieve its Vision. ... It is sometimes used to set out a
'picture' of the organization in the future. A vision statement provides inspiration, the basis for all
the organization's planning.
Accepted Answers:
Mission
1 point
Warranty service, processing of complaints, and costs of litigation are examples of:

Internal failure costs

External failure costs
Appraisal costs
Replacement costs
No, the answer is incorrect.
Score: 0
Feedback:
External failure costs include warranties, replacements, lost sales because of bad reputation,
payment for damages arising from the use of defective products etc. The shipment of defective
products can dissatisfy customers, damage goodwill and reduce sales and profits
Accepted Answers:
External failure costs
1 point
Which of the following is not a type of operations

Goods production
Storage/transportation
Entertainment
All Above
Yes, the answer is correct.
Score: 1
Feedback:
Operations management is the profession that encompasses planning, implementing, and
supervising that production. Some people think of operations as the daily tasks and tactics that
transform materials or actions into a product or service, but operations strategy goes a level
higher to determine operations approaches and goals
Accepted Answers:
All Above
1 point
Which of these factors affects productivity

Methods
Technology
Workers
All Above
Yes, the answer is correct.
Score: 1
Feedback:
As manpower is the base and key asset of any organisation, this is one of the main factors which
affects productivity.technology is deployed at workplace also adds value to productivity. Worker
also a factor that skilled labor force contribute to productivity
Accepted Answers:
All Above
1 point
Which appears to provide the best opportunity for increases in productivity?

Raw Materials
Management
Capital
Labor
Yes, the answer is correct.
Score: 1
Feedback:
Standardized employee reviews allow managers to rate their teams and provide feedback on an
individual basis. ... However, managers who do perform reviews have the opportunity to impact
employee behavior and ultimately influence productivity
Accepted Answers:
Management
1 point
Human beings are basically a lazy lot.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Laziness is a habit rather than a mental health issue. It may reflect a lack of self-esteem, a lack
of positive recognition by others, a lack of discipline stemming from low self-confidence, or a lack
of interest in the activity or belief in its efficacy.
Accepted Answers:
True
1 point
A financial incentives are those incentives which do not offer any monetary benefit

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Most types of non-financial incentives fall into four buckets: recognition, reward, opportunity, and
flexibility. Consider the following list of ideas for new ways to validate and engage in lieu of a pay
increase or bonus
Accepted Answers:
False
1 point
Physical items produced by business organizationsa are known as goods

True
False
Yes, the answer is correct.
Score: 1
Feedback:
A business can be defined as an organisation that provides goods and services to others who
want or need them. ... Goods are tangible things that are produced, bought or sold, then finally
consumed
Accepted Answers:
True
1 point
Some businesses allow staff to select their own benefits from a _________ list.

pre-defined
standard
limited
unlimited
Yes, the answer is correct.
Score: 1
Feedback:
Some businesses allow staff to select their own benefits from a pre-defined list, eg in staff
member might be able to choose between health insurance and a gym membership what is
beneficial for them its there choice to select
Accepted Answers:
pre-defined
1 point
Material shortages or delays can affect ___________.

production
delivery
service
finance
Yes, the answer is correct.
Score: 1
Feedback:
Production delays are the result of delays for the product development schedule Supplier Issues
- Parts suppliers and manufacturers sometimes run into trouble producing at the expected quality
or rate, resulting in impact to build schedules delay in raw material by supplier and less
availability of material also affect the production
Accepted Answers:
production
Operation Management Unit-7
Production Planning And Control:
1 point
Which of the following are effective determinants of Capacity planning?

supply chain
external forces
Human considerations operational factors
All the above
Yes, the answer is correct.
Score: 1
Feedback:
Following are the determinants of effective capacity: facilities, product and services Factors,
human factors, process factors, operations factors, policy factors, supply chain factors, and
external factors.
Accepted Answers:
All the above
1 point
Production planning is the pre-determination of manufacturing requirements such as

Men
Materials
Machines
All the above
Yes, the answer is correct.
Score: 1
Feedback:
Production planning is a pre-determined activity. It is the pre-determination of manufacturing
requirements such as manpower, materials, machines and manufacturing process. production
planning is the determination, acquisition and arrangement of all facilities necessary for future
production of products.
Accepted Answers:
All the above
1 point
Demand forecasting may be used in making

Pricing decisions
Entering a new market
None of the above
All the above
Yes, the answer is correct.
Score: 1
Feedback:
Demand forecasting may be used in making pricing decisions, in assessing future capacity
requirements, or in making decisions on whether to enter a new market.
Accepted Answers:
All the above
1 point
The aggregate plan generally contains

targeted sales forecasts

production levels
inventory level
all the above
none the above
Yes, the answer is correct.
Score: 1
Feedback:
Aggregate planning is the process of developing, analyzing, and maintaining a preliminary,
approximate schedule of the overall operations of an organization. The aggregate plan generally
contains targeted sales forecasts, production levels, inventory levels, and customer backlogs.
Accepted Answers:
all the above
1 point
Aggregate planning does not distinguish among

sizes
colors
features
all the above
none the above
Yes, the answer is correct.
Score: 1
Feedback:
Aggregate planning does not distinguish among sizes, colors, features, and so forth. For
example, with automobile manufacturing, aggregate planning would consider the total number of
cars planned for, not the individual models, colors, or options. When units of aggregation are
difficult to determine (for example, when the variation in output is extreme) equivalent units are
usually determined. These equivalent units could be based on value, cost, worker hours, or some
similar measure.
Accepted Answers:
all the above
1 point
The MPS is a document that links between firms strategies and its tactical plans.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Strategic planning lays out the long-term, broad goals that a business or individual wants to
achieve. ... Your strategic plan provides the general idea of how to reach a goal, and the tactical
plan is where you lay out the steps to achieve that goal
Accepted Answers:
True
1 point
MRP cannot be accomplished until management has accepted MPS as feasible.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
In short, an MRP, or Materials Requirements Planning, is used to determine how many materials
to order for a particular item, while an MPS, or Master Production Schedule, is used to determine
when the materials will be used to produce an item
Accepted Answers:
True
1 point
While MPS is a product of operations planning, finance and marketing use the schedule for
routine planning.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Master Production Schedule (MPS) that states the number of each product to be made over
some planning horizon. The MPS states the number of each product to be produced period by
period over some time into the future known as the planning horizon. The MPS, in conjunction
with the sales program, is the company's planned response to the demands of the market.
Master Production Scheduling is balancing demand with supply.
Accepted Answers:
True
1 point
Forecast accuracy -------------- as the time period covered by forecast:

increases or decreases
decreases or increases
is eliminated continuously
None of the above
Yes, the answer is correct.
Score: 1
Accepted Answers:
None of the above
1 point
A ___________ strategy implies matching demand and capacity period by period.

chase
main
knock
 bounce
Yes, the answer is correct.
Score: 1
Feedback:
A chase strategy implies matching demand and capacity period by period. ... The major
advantage of a chase strategy is that it allows inventory to be held to the lowest level possible,
and for some firms this is a considerable savings
Accepted Answers:
chase

Operation Management Unit-8

Material Management:
1 point
Materials management is a coordinating function responsible for planning and controlling
materials flow. Its objective(s) is/are:

Maximize the use of the firm's resources

Provide the required level of customer service
Both of the above
Neither of the above
Yes, the answer is correct.
Score: 1
Feedback:
Materials management is a coordinating function responsible for planning and controlling
materials flow. Its objective(s) is/are: Maximize the use of the firm's resources. Provide the
required level of customer service.
Accepted Answers:
Both of the above
1 point
Today the concepts of ______________ manufacturing stress the need to supply customers with
what they want when they want it and to keep inventories at a______________.

TQM, maximum
Six Sigma, maximum
JIT, minimum
ISO 9000, minimum
Yes, the answer is correct.
Score: 1
Feedback:
Just in Time (JIT) production is a manufacturing philosophy which eliminates waste associated
with time, labour, and storage space
Accepted Answers:
JIT, minimum
1 point
Inventory not only makes up a portion of the cost of goods sold but has to be purchased at the
beginning of production to be processed into finished goods. This type of inventory is called

work-in-process
finished goods
raw materials
none of the above
Yes, the answer is correct.
Score: 1
Feedback:
Beginning work-in-process inventory involves determining the value of products that are in
production but that have not yet been completed at the end of an accounting period. Work in
progress is not accounted for in raw materials inventory and it is not ready for accounting as a
final product
Accepted Answers:
work-in-process
1 point
One Use of inventory is

to tightly link production and distribution processes.

to tightly link a firms production with its customer demand
to provide hedge against inflation
to ensure item cost is maximized.
Yes, the answer is correct.
Score: 1
Feedback:
Buying goods at today's lower prices, though, in order to sell them in the future at higher prices
allows you to use your inventory as a hedge against inflation. ... Buying local allows you to save
in times of climbing energy prices, which lead to greater transportation costs.
Accepted Answers:
to provide hedge against inflation
1 point
ABC analysis divides an organizations on hand inventory into three classes based upon

Annual Dollor Value

Annual demand
Number of units
Unit price
Yes, the answer is correct.
Score: 1
Feedback:
ABC Analysis is a method of tiered inventory or supplier valuation that divides inventory/suppliers
into categories based on cost per unit and quantity held in stock or turned over a period of time.
Annual dollar volume of sales made or receipts of an enterprise: This consists of the gross
receipts from all types of sales made and business done during a 12 month period
Accepted Answers:
Annual Dollor Value
1 point
Materials are the key resources in an industrial enterprise since no production is possible without
materials.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Materials are the key resources in an industrial enterprise for any manufacturing facility input
material is required for output processing without any raw material you are able to poduce a final
product
Accepted Answers:
True
1 point
Sales and production must be evenly balanced to ensure whatever is produced is sold.

True
Flase
Yes, the answer is correct.
Score: 1
Feedback:
The Sales and Production needs to be evenly balanced in order to ensure that whatever the
industrial unit is producing is sold to the market as well , otherwise it could lead to a huge loss for
the unit due to the surplus stock storage and damages caused by poor conditions of the
warehouse and proper management of sale and production details
Accepted Answers:
True
1 point
In some industries, 60-70% of the total production cost is due to materials.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
material in the indian context constitute more than half the total cost of production in more
industries.In some industries, 60-70% of the total production cost is due to materials. Therefor
material planning is the tremendous potentila for cost reduction. a well planning need to reduce
cost by 15-20 %
Accepted Answers:
True
1 point
__________ items are the materials which are highly susceptible to fire.

Inflammable
Explosive
Burnable
 Fire-proof
Yes, the answer is correct.
Score: 1
Feedback:
inflammable means that a substance is capabble of bursting into flames without the need for any
ignition. ... The opposite of both words is non-flammable.
Accepted Answers:
Inflammable
1 point
_____________ materials are the materials including wrapping materials.

Packaging
Spread
Dismantle
Store
Yes, the answer is correct.
Score: 1
Feedback:
Materials that have traditionally been used in food packaging include glass, metals (aluminum,
foils and laminates, tinplate, and tin‐free steel), paper and paperboards, and plastics. Moreover,
a wider variety of plastics have been introduced in both rigid and flexible forms
Accepted Answers:
Packaging

Operation Management Unit-9

Quality Management:

1 point
Which one of these is a tool for problem solving?

Benchmarking.
Cause-and-effect diagram.
Histograms
Scatter diagrams
Control charts
Yes, the answer is correct.
Score: 1
Feedback:
A cause and effect diagram examines why something happened or might happen by organizing
potential causes into smaller categories. A cause and effect diagram is a visual tool used to
logically organize possible causes for a specific problem or effect by graphically displaying them
in increasing detail. It helps to identify root causes and ensures common understanding of the
causes.
Accepted Answers:
Cause-and-effect diagram.
1 point
Total Quality Management (TQM) focuses on

Employee
Customer
Both (a) and (b)
None of the above
Yes, the answer is correct.
Score: 1
Feedback:
Total quality management (TQM) is the continual process of detecting and reducing or
eliminating errors in manufacturing, streamlining supply chain management, improving the
customer experience, and ensuring that employees are up to speed with training and
satisfaction.
Accepted Answers:
Both (a) and (b)
1 point
Giving workers responsibility for quality improvements and authority to make changes is known
as:

continuous improvement
passing the buck
benchmarking
employee empowerment
employee involvement
Yes, the answer is correct.
Score: 1
Feedback:
Employee empowerment should lead to increased organizational responsiveness to issues and
problems. Another advantage of employee empowerment should be an increase in productivity.
It should also lead to a greater degree of employee commitment to organizational goals since
employees can take some degree of ownership in the decisions made toward goal achievement.
Accepted Answers:
employee empowerment
1 point
External customers are located

Within the organization

Outside the organization
Only b is true and a is false
Both a and b are false
Yes, the answer is correct.
Score: 1
Feedback:
He/She is a customer who purchases a company's products or services but is not an employee
or part of the organization. For example, a person who goes to a retail store and buys
merchandise, visitors that visit the attractions, the guests that stay in hotels, the diners that eat in
restaurants are external customers.
Accepted Answers:
Outside the organization
1 point
Since design determines cost, every element of design

Shape and size

Tolerance
Specifications
All the above
Yes, the answer is correct.
Score: 1
Feedback:
Price brings into focus the cost of production. Good quality design must be capable of being
produced within the cost frame that puts its price within the reach of the target .every element of
design - shape and size of various parts, tolerances and finishes of their surfaces, specifications
and originating processes of their material, heat treatment and surface treatment details
Accepted Answers:
All the above
1 point
One definition of quality is fitness for use.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Juran defined quality as “fitness for use.” A high-quality product does what its customers want in
such a way that they actually use the product.
Accepted Answers:
True
1 point
The Pareto chart is based on the idea that a few factors usually account for a large percentage of
the total number of cases.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
A Pareto chart is a bar graph. The lengths of the bars represent frequency or cost (time or
money), and are arranged with longest bars on the left and the shortest to the right. In this way
the chart visually depicts which situations are more significant. This cause analysis tool is
considered one of the seven basic quality tools.
Accepted Answers:
True
1 point
Quality standards must be definite and understandable.
 True
False
Yes, the answer is correct.
Score: 1
Feedback:
Quality standards are defined as documents that provide requirements, specifications,
guidelines, or characteristics that can be used consistently to ensure that materials, products,
processes, and services are fit for their purpose
Accepted Answers:
True
1 point
____________ function refers to the inspection of goods to ensure that they are up to the
specification

Acceptance
Reception
Support
Credit
No, the answer is incorrect.
Score: 0
Feedback:
It is an inspection made when accepting the purchased parts or subcontract goods, including raw
materials and parts necessary for production activities, from suppliers.
Accepted Answers:
Acceptance
1 point
Sampling inspection is a must if the inspection is of __________ nature.

Destructive
Harmful
Dangerous
Lethal
Yes, the answer is correct.
Score: 1
Feedback:
An inspection is, most generally, an organized examination or formal evaluation exercise. In
engineering activities.Destructive testing is a testing technique in which the application is made
to fail in an uncontrolled manner to test the robustness of the application and also to find the
point of failure. Destructive testing is performed under the most severe operating conditions and
it is continued until the application breaks.
Accepted Answers:
Destructive

Operation Management Unit-10

Maintenance Management:
Which one of the following statements explains the meaning of 'Preventive Maintenance' in a
better way:

Replacing failed parts with new parts when required.

Finding defects of the machine before breakdowns.
To anticipate machine defects & failures in advance and take proper proactive action before
they get converted into breakdowns.
Yes, the answer is correct.
Score: 1
Feedback:
Preventive maintenance refers to maintenance action performed to keep or retain a
machine/equipment or asset in a satisfactory operating condition through periodic inspections,
lubrication, calibration, replacements and overhauls.
Accepted Answers:
To anticipate machine defects & failures in advance and take proper proactive action before they
get converted into breakdowns.
1 point
For effective lubrication programme, the following “5 Right” things are always considered
essential:

Right Type
Right Quantity
Right Method
Right place
Right time
All the above
Yes, the answer is correct.
Score: 1
Feedback:
Lubrication is an essential part of machinery maintenance for nearly every production facility.The
starting point of an effective lubrication programme is the detailed mapping of all machine
lubrication points–their working conditions, lubrication requirements and criticality. This
information is needed to select the most suitable lubricant, quantity of lubricant needed and to
calculate the adequate re-lubrication intervals.
Accepted Answers:
All the above
1 point
Cost associated with breakdown includes

Only Ideal wages

Only down time cost
Both a and b
None of the above
Yes, the answer is correct.
Score: 1
Feedback:
Cost breakdown is the systematic process of identifying the individual elements that comprise the
total cost of a good, service or package. It assigns a specific dollar value to each element.
Alternately, the value of the individual elements are expressed as a percentage of the total cost
Accepted Answers:
Both a and b
1 point
Preventive inspection includes

Eye
Ear
Hand
All the above
Yes, the answer is correct.
Score: 1
Feedback:
Workplace inspections help prevent incidents, injuries and illnesses. Through a critical
examination of the workplace, inspections help to identify and record hazards for corrective
action. Health and safety committees can help plan, conduct, report and monitor inspections.
Accepted Answers:
All the above
1 point
Basic activities of preventive maintenance include

Equipment records
spares control
cleaning and upkeep
all the above
Yes, the answer is correct.
Score: 1
Feedback:
n practice, a preventive maintenance schedule may include things such as cleaning, lubrication,
oil changes, adjustments, repairs, inspecting and replacing parts, and partial or complete
overhauls that are regularly scheduled.
Accepted Answers:
all the above
1 point
Maintenance consist Repair of component

True
False
Yes, the answer is correct.
Score: 1
Feedback:
The technical meaning of maintenance involves functional checks, servicing, repairing or ...
items), which Planned Maintenance and Condition Based Maintenance help to achieve by
replacing worn components before they actually fail.
Accepted Answers:
True
1 point
Mean time between failures is calculated as the number of hours that the product is working
divided by the amount of downtime

True
False
Yes, the answer is correct.
Score: 1
Feedback:
To calculate MTBF, divide the total number of operational hours in a period by the number of
failures that occurred in that period. MTBF is usually measured in hours
Accepted Answers:
True
1 point
Continually monitoring performance for signs of need of maintenance is known as Condition-
based maintenance (CBM)

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Condition-based maintenance (CBM) is a maintenance strategy that monitors the real-time
condition of an asset to determine what maintenance needs to be performed. The goal of
condition-based maintenance is to continuously monitor assets to spot impending failure
Accepted Answers:
True
1 point
____________ training in the process of preventive maintenance.

Robust
Continuous
sound
Healthy
Yes, the answer is correct.
Score: 1
Feedback:
Preventive maintenance is an important part of facilities management. The goal of a successful
preventive maintenance program is to establish consistent practices designed to improve the
performance and safety of the equipment at your property. ... Equipment downtime is decreased
and the number of major repairs are reduced.
Accepted Answers:
sound
1 point
Maintenance performed on a calendar basis is called as __________.

seasonal
periodic maintenance
 cyclic
common
Yes, the answer is correct.
Score: 1
Feedback:
Periodic maintenance, also known as time-based maintenance, is a strategy that requires
maintenance tasks to be performed at set time intervals while the asset is operational. ... An
equipment manufacturer might suggest calendar-based schedules to perform
Accepted Answers:
periodic maintenance

Operation Management Unit-11

Project Overview:
Which of these is correct?

PERT is probabilistic in nature.

CPM is deterministic in nature.
CPM is event-oriented.
CPM and PERT use similar terminology but were developed independently.
Yes, the answer is correct.
Score: 1
Feedback:
CPM and PERT use similar terminology but were developed independently.during 1950 pert was
developed and used in conjunction with the planning and desighning polaris submarine system .
The CPM was developed by Du Pont Company
Accepted Answers:
CPM and PERT use similar terminology but were developed independently.
1 point
Mark the wrong statement:

A project is a set of activities that can be performed in a certain logical sequence.

A network is a graphic portrayal of independency relationship among the activities of a
project.
An arrow representing an activity can have any length and shape.
An activity cannot be represented by more than one arrow but an arrow can represent one
or more activities.
Yes, the answer is correct.
Score: 1
Feedback:
In an activity-on-arrow network, activities are represented by a line between two circles.An arrow
representing an activity can have any length and shape. An activity cannot be represented by
more than one arrow but an arrow can represent one or more activities.
Accepted Answers:
An activity cannot be represented by more than one arrow but an arrow can represent one or
more activities.
1 point
Another name of strategic planning is

Short term
Operational
Tactical
Top down
Yes, the answer is correct.
Score: 1
Feedback:
Top-down planning is referred to as strategy. Top-down project planning is focused on keeping
the decision making process at the senior level
Accepted Answers:
Top down
1 point
Money spent during a specific time period is known as

Budgeted Cost
Actual Cost
Earned Value
Planned Value
Yes, the answer is correct.
Score: 1
Feedback:
Actual Cost is the amount of money that has been spent during the specific time period
Accepted Answers:
Actual Cost
1 point
A Risk that is caused by the response of another risk, is known as:

Primary Risk
Secondary Risk
Residual Risk
Negative Risk
Yes, the answer is correct.
Score: 1
Feedback:
A secondary risk is caused by applying the strategy to minimize the effect of the primary risk. For
example, you dig a trench to stop people crossing it, but there is also a chance that someone
may fall into it.
Accepted Answers:
Secondary Risk
1 point
Project requires special management processes, organization structure and technique

True
False
Yes, the answer is correct.
Score: 1
Feedback:
for project require management is to produce a complete project which complies with the client's
objectives.structure that facilitates the coordination and implementation of project
activities.popular techniques that are used in project management.
Accepted Answers:
True
1 point
Projects don’t have budgets, deadlines, and an agreed set of requirements.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
for every project have estimated budget are to be set and deadline to completed within time limit
Accepted Answers:
True
1 point
While inspecting, you find a defective component and you repaired it. This act is known as:

True
False
Yes, the answer is correct.
Score: 1
Feedback: The act of repairing a defective component while inspecting is known as
rectification or rework.
Preventive Action is an action that is taken to avoid any anticipated future defects that may
appear in the component. Corrective Action is a future response to the defect repair process or
the correction, so that the cause of error or non-conformity will not occur again.
Accepted Answers:
True
1 point
Conversely there is much less commonality between different types of projects in the same
industrial _____________ or company.

sector
department
division
group
Yes, the answer is correct.
Score: 1
Feedback:
different type of projects are to be need different resources like cost material workforce Degree of
uncertainty or risk (H M L) Type of worker , Importance of time (Pace) (H M L), Importance of
cost (H M L) Level of new technology
Accepted Answers: sector 1 point
The value generated by the project is _____________ in the artifact.

contained
closed
bolted
embedded
Yes, the answer is correct.
Score: 1
Feedback:
The project produces an artifact. The value generated by the project is embedded in the artifact.
The artifact may be a complex system with human and mechanical components exa.Customer
call centre, Method guidebook, IT system.Artifacts are documents related to the project. Project
Managers must fully document objectives and deliverables
Accepted Answers:
embedded

Operation Management Unit-12

Modern Operations Concept:
1 point
The situation in which a product, part or system does not perform as intended is referred to as

Reliability
Durability
Failure
Maturity
Yes, the answer is correct.
Score: 1
Feedback:
Failure is the state or condition of not meeting a desirable or intended objective, and may be
viewed as the opposite of success.
Accepted Answers:
Failure
1 point
DFA stands for

Design for Assurance

Design for Accuracy
Design for Authenticity
Design for Assembly
Yes, the answer is correct.
Score: 1
Feedback:
Design for assembly (DFA) is a process by which products are designed with ease of assembly
in mind. If a product contains fewer parts it will take less time to assemble, thereby reducing
assembly costs.
Accepted Answers:
Design for Assembly
1 point
Deming would argue that as much as 94% of poor quality is the responsibility of:

Management
The process
Workers
Engineering.
Yes, the answer is correct.
Score: 1
Feedback:
According to deming that 6% problem are arising due to caused including employee error. And
other 94% are due to work process , procedure, and machines because of they out of control and
uncontrollable because top management design and put these system in place ,they problem
cause are management responsiblity
Accepted Answers:
Management
1 point
Which of the following is NOT consistent with the concept of TQM?

Organizational leadership
Quality control department
Continuous improvement
Customer focus
Yes, the answer is correct.
Score: 1
Feedback:
QC (Quality Control) is quality control where the product to meet the prescribed standard of
quality along with fulfilling customer’s requirement.TQM is total quality management. This
considers quality as company level management concern
Accepted Answers:
Quality control department
1 point
Which of the following is appropriate for Six Sigma quality?

Defects per hundred

Defects per thousand
Defects per hundred thousand
Defects per million
Yes, the answer is correct.
Score: 1
Feedback:
Six Sigma is a problem-solving methodology that helps enhance business and organizational
operations. It can also be defined in a number of other ways: A quality level of 3.4 defects per
million opportunities. A rate of improvement of 70 percent or better.
Accepted Answers:
Defects per million
1 point
Lean manufacturing is a management philosophy derived mostly from the Toyota Production
System.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Lean manufacturing is a generic process management philosophy derived mostly from Toyota
and focuses mainly on reduction of the seven wastes originally identified by Toyota
Accepted Answers:
True
1 point
Companies must often look beyond the shop floor to find opportunities for improving overall
company cost and performance.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Lean is about more than just cutting costs in the factory. One crucial insight is
that most costs are assigned when a product is designed.At the system engineering
level, requirements are reviewed with marketing and customer
representatives to eliminate those requirements that are costly.
Accepted Answers:
True
1 point
Poka-yoke can also be implemented in service industries.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
long had a challenge with compliance. Poor training, fatigue, forgetfulness,
and the limits on human consistency all can lead to agents skipping key steps
in the process. Disclosures are a good example
Accepted Answers:
True
1 point
______________ is a critical adjunct to lean manufacturing.
 TPM
Six Sigma
Quality System
ISO
Yes, the answer is correct.
Score: 1
Feedback:
TPM is a critical adjunct to lean manufacturing. ... For this reason many people refer to TPM as
"total productive manufacturing" or "total process management". TPM is a proactive approach
that essentially aims to prevent any kind of slack before occurrence.
Accepted Answers:
TPM
1 point
Unreliable uptime is caused by ______________ or badly performed maintenance.

breakdowns
separation
stroke
problem
Yes, the answer is correct.
Score: 1
Feedback:
Correct maintenance will allow uptime to improve and speed production through a given area
allowing a machine to run at its designed capacity of production
Accepted Answers:
breakdowns

Operation Management Unit-13

Operation Management In Service Sector:

Which of the following is NOT an attribute to classify services?

Tangibility
Perishability
Simultaneity
Degree of customer contact
Yes, the answer is correct.
Score: 1
Feedback:
An example of tangible is a scientific fact that is not disputed. The definition of tangible is being
touchable or real.An intangible good is a good that does not have a physical nature like services
Accepted Answers:
Tangibility
1 point
Services differ from manufacturing in all the following ways EXCEPT:
 Customers typically interact directly with the service delivery process
Consumption and production take place simultaneously
Services are intangible
Services can be stored
Yes, the answer is correct.
Score: 1
Feedback:
a service is intangible product that does not existed until it is not equested by customer it cannot
be stored and inventoried or viewed as a finished good. If service not consumed immidiately
upon production its disappears
Accepted Answers:
Consumption and production take place simultaneously
1 point
Reliability can be measured effectively by using:

Probability
Durability
Failure
Forecasting
Yes, the answer is correct.
Score: 1
Feedback:
Reliability is defined as the probability that a given item will perform its intended function with no
failures for a given period of time under a given set of conditions. ... Probability is the likelihood
that some given event will occur and as a measure is assigned a value between 0 and 1
Accepted Answers:
Probability
1 point
Which one the following formula or function can be used to measure the performance?

Flexibility + profit+ operations

Work + profit + value
Quality + speed + flexibility
Profit + Incentives + standards
Yes, the answer is correct.
Score: 1
Feedback:
According to Andy Neely, author of the book “Business Performance Measurement: Unifying
Theory and Integrating Practice,” there are five main operational performance objectives: speed,
quality, costs, flexibility, and dependability
Accepted Answers:
Quality + speed + flexibility
1 point
is determines the best possible outcome

Maximum
 Minimax
Maximax
Laplace
Yes, the answer is correct.
Score: 1
Feedback:
The maximax criteria looks at the best possible results. maximax means maximise the maximum
profit.
Accepted Answers:
Maximax
1 point
Operations Management is the central core function of every company.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Because operations management is a management function, it involves managing people,
equipment, technology, information, and all the other resources needed in the production of
goods and services. Operations management is the central core function of every company. ...
Marketing is essentially the window to customers
Accepted Answers:
True
1 point
Opertions Management is not responsible for orchestrating all the resources needed to produce
the final product

True
False
Yes, the answer is correct.
Score: 1
Feedback:
obtaining customer feedback Opertions Management is responsible for orchestrating all the
resources needed to produce the final product
Accepted Answers:
False
1 point
Tools that are not useful are not serviceable and are abandoned if they cannot be turned to
alternative use.

True
False
Yes, the answer is correct.
Score: 1
Feedback:
Tools that are not useful are not serviceable and are abandoned if they cannot be turned to
alternative use.for tools there are useful if there is alter use of that perticular tools physical things
obtains their value out of their serviciblity
Accepted Answers:
True
1 point
The Rangarajan Committee report in the early ___________ perhaps served as the first blueprint
for computerization and mechanization of banks in the country.

1980
1985
1984
1975
Yes, the answer is correct.
Score: 1
Feedback:
Reserve Bank of India has played an important role in implementation of information technology
in banking sector. Dr. Rangarajan Committee had drawn up in 1983-84 the first blue print for
computerisation and mechanisation in banking industry and looked into modalities of drawing up
a phased plan for mechanisation for the banking industry covering period 1985-89. The
Committee in its report in 1984, recommended introduction of computerisation and
mechanisation at Branch, Regional Office/Zonal Office and Head Office levels of banks.
Accepted Answers:
1984
1 point
_____________ is one of the functions of materials management.

Selling finished goods.

Collection of bad debts.
Receiving and warehousing.
Managing cash flows
Yes, the answer is correct.
Score: 1
Feedback:
The place where raw material and/or finished goods are stored is referred to as warehouse or
store. ... Therefore, warehouse management should be able to: Receive the purchase goods and
entered upon the stock register. Inventory Accounting of raw material, work-in-progress or
finished goods.
Accepted Answers:
Receiving and warehousing.