Preface vii PART I THE VISIONARY LEADER: MANAGEMENT TACTICS FOR GAINING THE COMPETITIVE

EDGE LEADERSHIP SECRET 1 Harness the Power of Change 3 LEADERSHIP SECRET 2 Face Reality! 8
LEADERSHIP SECRET 3 Managing Less Is Managing Better 12 LEADERSHIP SECRET 4 Create a Vision and
Then Get Out of the Way 15 LEADERSHIP SECRET 5 Don’t Pursue a Central Idea; Instead, Set Only a Few
Clear, General Goals as Business Strategies 19 LEADERSHIP SECRET 6 Nurture Employees Who Share the
Company’s Values 23 PART II IGNITING A REVOLUTION: STRATEGIES FOR DEALING WITH CHANGE
LEADERSHIP SECRET 7 Keep Watch for Ways to Create Opportunities and to Become More Competitive
29 LEADERSHIP SECRET 8 Be Number One or Number Two and Keep Redefining Your Market 33 For more
information about this title, click here. Copyright 2003 by The McGraw-Hill Companies, Inc, Click Here for
Terms of Use. iv 29 Leadership Secrets from Jack Welch LEADERSHIP SECRET 9 Downsize, Before It’s Too
Late! 37 LEADERSHIP SECRET 10 Use Acquisitions to Make the Quantum Leap! 41 LEADERSHIP SECRET 11
Learning Culture I: Use Boundarylessness and Empowerment to Nurture a Learning Culture 46
LEADERSHIP SECRET 12 Learning Culture II: Inculcate the Best Ideas into the Business, No Matter Where
They Come From 50 LEADERSHIP SECRET 13 The Big Winners in the Twenty-first Century Will Be Global
54 PART III REMOVING THE BOSS ELEMENT: PRODUCTIVITY SECRETS FOR CREATING THE BOUNDARYLESS
ORGANIZATION LEADERSHIP SECRET 14 De-Layer: Get Rid of the Fat! 61 LEADERSHIP SECRET 15 Spark
Productivity Through the ‘‘S’’ Secrets (Speed, Simplicity, and Self-Confidence) 65 LEADERSHIP SECRET 16
Act Like a Small Company 69 LEADERSHIP SECRET 17 Remove the Boundaries! 73 LEADERSHIP SECRET 18
Unleash the Energy of Your Workers 77 LEADERSHIP SECRET 19 Listen to the People Who Actually Do the
Work 81 LEADERSHIP SECRET 20 Go Before Your Workers and Answer All Their Questions 86 29
Leadership Secrets from Jack Welch v PART IV NEXT GENERATION LEADERSHIP: INITIATIVES FOR DRIVING
AND SUSTAINING DOUBLE-DIGIT GROWTH LEADERSHIP SECRET 21 Stretch: Exceed Your Goals as Often as
You Can 93 LEADERSHIP SECRET 22 Make Quality a Top Priority 97 LEADERSHIP SECRET 23 Make Quality
the Job of Every Employee 101 LEADERSHIP SECRET 24 Make Sure Everyone Understands How Six Sigma
Works 105 LEADERSHIP SECRET 25 Make Sure the Customer Feels Quality 110 LEADERSHIP SECRET 26
Grow Your Service Business: It’s the Wave of the Future 115 LEADERSHIP SECRET 27 Take Advantage of E-
Business Opportunities 119 LEADERSHIP SECRET 28 Make Existing Businesses Internet-Ready—Don’t
Assume That New Business Models Are the Answer 123 LEADERSHIP SECRET 29 Use E-Business to Put
the Final Nail in Bureaucracy 127 Afterwor