FACULTY OF ARCHITECTURE PLANNING & SURVEYING [Survey Form]

UNIVERSITI TEKNOLOGI MARA SHAH ALAM

SELANGOR

Title of Study:

THE IMPLEMENTATION OF SUSTAINABLE FACILITIES MANAGEMENT

PRACTICES AT COMMON AREA IN HIGH RISE RESIDENTIAL BUILDING

Research survey

I am Nurul Shahira Binti S Rusman, a final year master's student from Universiti
Teknologi MARA (UiTM) am conducting research related to the title " The
implementation sustainable facility management practices at common area in
high rise residential building" to complete the thesis for the Master of Science
Facility Management. This survey is conducted prior to the CPA 763 subject
whereby I would be conducting interview is for the officer who manages the
management bodies in high rise residential building. I am investigating the
following aspects: -

Part A: Assesses demographic information of respondents.

Part B: Assesses related sustainable facilities management practices

practiced in common property at high rise residential building.

Part C: Recommendation by management bodies towards

sustainable practices at common property in high rise residential
building

Therefore, would appreciate very much if you would kindly participate by

being one of my respondents to help me in my research. You can be rest
assured that ALL THE INFORMATION IN THIS SURVEY WILL BE STRICTLY
CONFIDENTIAL. All the findings gathered will be only use for academic
purposes.

Thank you for your participation and your contribution is highly appreciated.

Student Information

Name: NURUL SHAHIRA BINTI S RUSMAN

Email: shahira_rusman@yahoo.com ……………………………………………………

Phone: 010-4659094 (Signature/ Cop Respondent)

 INTERVIEW QUESTION

The aim of this research is to approach sustainable practices at common property high rise residential
building in Kuala Lumpur and the objective of this research are:
1. To determine sustainable management key practices at common property in high rise residential
building.
2. To determine issue in implement sustainable practices at common property in high rise
residential building
3. To recommend the direction towards sustainable practices at common property in high rise
residential building

The interview question consists of two (2) types as below:

PART A: DEMOGRAPHIC INFORMATION

The aim of this part is to identify the respondent’s background. This part consists of four (4)
questions. Please fill and tick (/) in the box allocated for your answer :

1. What is your current position?

Manager

Officers

Support staff

2. How long have you been with management bodies?

< 5 years

6-10 years

11-15 years

16-20 years

>21 years

3. How many top management and support staff are in the organization?

< 5 staff

6-10 staff

11-15 staff

16-20 staff

>20 staff
PART B: SUSTAINABLE FM MANAGEMENT KEY PRACTICES AT COMMON PROPERTY IN HIGH
RISE RESIDENTIAL BUILDING.
The purpose of this division is to investigate the sustainable facilities management practices
practiced in common property at high rise residential building.
Theme No Question

Human 1.1.1 What is the role of your division in managing the facilities in
resource common property at high rise residential building?

1.1.2 What is the form of training and Human Resource

Management and application to the officer who manages the
facilities in common property?

i. Pengurusan/Management
ii. Kepakaran/Knowledge
iii. Teknologi/ Technology

Strategy FM 1.2.1 What are the strategic methods used by the management in
management improving the quality of management in common property at
high rise residential building in terms of;

i. People
ii. Place
iii. Process
iv. Technology

1.2.2 How effective is the management strategy used by the

management of building in common property to improve the
quality of services?

i. Administration
ii. Maintenance
iii. Facilities

1.2.3 What actions have been taken by the top management in

resolving any problems arising from the administrative
process?

Role of FM and 1.3.1 Throughout your observation, how is the workmanship of top
implementation workers and support workers in managing the common
in managing property at high rise residential building?
common
1.3.2 How much is the division's commitment to improving the
property at
quality of management in common property at high rise
high rise
residential building?
residential
building 1.3.3 What is your plan to improve the quality of the managing
administrators in common property at high rise residential
building?

1. Management/administration
2. Financial
3. Maintenance
 i. Fasilities
ii. Counseling and welfare

Sustainable FM 1.4.1 Is the management having problems in managing sustainable

management FM?
Strategy

1.4.2 How did you get the allocation to manage the facilities in
common property?

Sustainable FM 1.5.1 The performance level of maintenance at the common

maintenance property in terms of:
issues while at
i. Infrastructure /asset
common
ii. Facility
property
iii. Building

1.5.2 Does it have competent and sufficient staff in handling the

management of assets/facilities?

1.5.3 Have there ever been a recurring maintenance problem and

how to deal with it?

PART C: RECOMMENDATION

The objective of this section is to recommend the direction towards sustainable practices at
common property in high rise residential building

Barriers and 2.1.1 What are the obstacles faced by you in managing sustainable
challenges to practices at common property in high rise residential building
performance in terms of:
i. Financial
ii. Knowledge
iii. Expertise
iv. The administration itself.
v. Maintenance.

Recommendation 2.2.1 What is the effort or plan from the master's side in approach
sustainable practices at common property high rise
residential building ?