TM-T20II SM Eng Reva

Confidential
Service manual
TM-T20II
Issued Date , ,
Issued by
English
M00070200
Rev.A
Confidential TM-T20II Service Manual
CONFIDENTIALITY AGREEMENT
BY USING THIS DOCUMENT, YOU AGREE TO ABIDE BY THE TERMS OF THIS AGREEMENT. PLEASE RETURN
THIS DOCUMENT IMMEDIATELY IF YOU DO NOT AGREE TO THESE TERMS.
❏ This document contains confidential, proprietary information of Seiko Epson Corporation or its affiliates. You must keep such
information confidential. If the user is a business entity or organization, you must limit disclosure to those of your employees,
agents, and contractors who have a need to know and who are also bound by obligations of confidentiality.
❏ On the earlier of (a) termination of your relationship with Seiko Epson, or (b) Seiko Epson’s request, you must stop using the
confidential information. You must then return or destroy the information, as directed by Seiko Epson.
❏ If a court, arbitrator, government agency, or the like orders you to disclose any confidential information, you must
immediately notify Seiko Epson. You agree to give Seiko Epson reasonable cooperation and assistance in the negotiation.
❏ You may use confidential information only for the purpose of operating or servicing the products to which the document
relates, unless you obtain the prior written consent of Seiko Epson for some other use.
❏ Seiko Epson warrants that it has the right to disclose the confidential information. SEIKO EPSON MAKES NO OTHER
WARRANTIES CONCERNING THE CONFIDENTIAL INFORMATION OR ANY OTHER INFORMATION IN THE
DOCUMENT, INCLUDING (WITHOUT LIMITATION) ANY WARRANTY OF TITLE OR NON-INFRINGEMENT.
Seiko Epson has no liability for loss or damage arising from or relating to your use of or reliance on the information in the
document.
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photocopying, recording, or otherwise) without the prior written permission of Seiko Epson.
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under this Agreement by failing to exercise it. The laws of Japan apply to this Agreement.
Cautions
❏ No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson
Corporation.
❏ The contents of this document are subject to change without notice. Please contact us for the latest information.
❏ While every precaution has been taken in the preparation of this document, Seiko Epson Corporation assumes no
responsibility for errors or omissions.
❏ Neither is any liability assumed for damages resulting from the use of the information contained herein.
❏ Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
❏ Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any
consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Seiko Epson
Corporation.
EPSON® and ESC/POS® are registered trademarks of Seiko Epson Corporation.
Rev. A i
Confidential
For Safe Repair and Maintenance Work
Key to Symbols
The symbols in this manual are identified by their level of importance, as defined below. Read the
following carefully before handling the product.
WARNING:
You must follow warnings carefully to avoid serious bodily injury.
CAUTION:
Observe cautions to avoid minor injury to yourself, damage to your equipment, or loss of
data.
Note:
Notes have important information and useful tips on the operation of your equipment.
Safety Precautions on Handling

This section presents important information intended to ensure safe and effective use of this product.
Please read this section carefully and store it in an accessible location.
WARNING:
Shut down your equipment immediately if it produces smoke, a strange odor, or unusual
noise. Continued use may lead to fire or electric shock. Immediately unplug the
equipment.
Only disassemble this product as described in this manual. Do not make modifications to
the unit. Tampering with this product may result in injury, fire, or electric shock.
Never insert or disconnect the power plug with wet hands. Doing so may result in severe
shock.
Do not allow foreign matter to fall into the equipment. Penetration of foreign objects
may lead to fire or shock.
If water or other liquid spills into this equipment, unplug the power cord immediately.
Continued usage may lead to fire or shock.
Do not place multiple loads on the power outlet (wall outlet). Overloading the outlet
may lead to fire.
ii Rev. A
Handle the power cord with care. Improper handling may lead to fire or shock.
Do not modify or attempt to repair the cord.
Do not place any object on top of the cord.
Avoid excessive bending, twisting, and pulling.
Do not place cord near heating equipment.
Check that the plug is clean before plugging it in.
Be sure to push the prongs all the way in.
CAUTION:
Do not connect cables in ways other than those mentioned in this manual.
Different connections may cause equipment damage and burning.
Be sure to set this equipment on a firm, stable, horizontal surface. Product may break or
cause injury if it falls.
Do not use in locations subject to high humidity or dust levels. Excessive humidity and
dust may cause equipment damage, fire, or shock.
Do not place heavy objects on top of this product. Never stand or lean on this product.
Equipment may fall or collapse, causing breakage and possible injury.
To ensure safety, please unplug this product prior to leaving it unused for an extended
period.
Do not touch the thermal head or paper feed motor. Wait for the head and the motor
to cool. The head and the motor can be very hot after printing for a long time. Touching
them may cause burns.
Safety Precautions on Maintenance/Repair/Inspection
WARNING:
Remove the power cord and all other cables from this product before disassembly or
reassembly to prevent electrical shock.
To prevent the possibility of electrical shock, do not perform maintenance, repair, or

inspection during a thunderstorm.
If you want to use a compressed air product, such as an air duster, for cleaning during
repair and maintenance, use of products containing flammable gas is prohibited.
Rev. A iii
Confidential
CAUTION:
Wear a grounded wrist band when handling the internal circuit board to prevent
damage from static electricity.
When removing the internal circuit board, place it on an anti-static rubber sheet or
similar surface to prevent damage from static electricity.
Parts on the circuit board may become hot during operation. Therefore, wait
approximately 10 minutes after turning the power off before touching them.
Be careful not to subject the circuit board to shock or vibration, because this may
damage it.
Do not touch the circuit board or cable terminals with your hands to prevent
contamination that may result in a malfunction.
Do not use an alcohol, benzine, thinner, trichloroethylene, or ketone-based solvent to

clean the parts. This type of solvent may damage the plastic and rubber parts.
Wipe off any dirt with a dry or slightly moist cloth. Be sure to remove the power cord from
the outlet at this time.
Note on Disposal
Note:
Follow current laws or regulations when disposing of the product.
Modular Connector
Use the modular connector specifically designed for cash drawers for this product. Do not connect this
connector to an ordinary telephone line.
iv Rev. A
About this Manual
Aim of the Manual

This manual was created to provide the information on printer maintenance and repair required by
technicians who handle this work.
Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview Describes features and general specifications for the
TM-T20II.
Chapter 2 Handling Gives information on how to handle and operate the

TM-T20II.
Chapter 3 Troubleshooting Explains how to troubleshoot problems.
Chapter 4 Disassembly and Assembly Describes assembly and disassembly procedure for
the TM-T20II.
Chapter 5 Adjustment / Setting Provides methods for adjustment and setting.
Chapter 6 Maintenance Describes routine maintenance procedures, such as

cleaning.
Appendix A Parts List and Tools Provides a parts list and tool list for repair. Also
describes screw types.
Appendix B Exploded Diagrams Provides exploded diagrams for the TM-T20II.
Rev. A v
Confidential
Contents
For Safe Repair and Maintenance Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Key to Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Safety Precautions on Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii
Safety Precautions on Maintenance/Repair/Inspection . . . . . . . . . . . iii
Note on Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Modular Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Aim of the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Manual Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Contents
Revision Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Chapter 1 Product Overview

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Installation Directions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Basic Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Character Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Environmental Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
Customized Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Memory Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Chapter 2 Handling
Safety Precautions on Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Roll Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Autocutter Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Printer Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Paper Feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Installing the Roll Paper Guide Assembly . . . . . . . . . . . . . . . . . . . . . . . . 2-6
External Option Buzzer Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Transporting the TM-T20II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Preparing the Packing Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Securing the Roll Paper Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Packing with External Packing Materials . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
vi Rev. A
Chapter 3 Troubleshooting
Repair Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Outline of Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Repair Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Confirming the Printer Status (before repair) . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Self-test Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Self-test Printout Sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Software setting mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Diagnosing Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Using the Error LED to Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
When the Error LED is On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
When the Error LED Flashes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Symptoms and Recovery Measures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
(Power) LED is Not On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Mechanical Initialization is Not Performed . . . . . . . . . . . . . . . . . . . . . . . 3-8
Self-test is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Printing is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Paper Feed Operation is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Print Result is Not Normal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Autocutting is Not Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Sensor Functions Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Drawer Does Not Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Buzzer Does Not Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Chapter 4 Disassembly and Assembly

Notes for Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Quickest Disassembly Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Tools Required for Disassembly and Assembly . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Disassembling TM-T20II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Removing the Autocutter Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Removing the Roll Paper Cover Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Removing the Platen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Removing the Fixed Blade / Blade Holder Spring . . . . . . . . . . . . . . . . . . 4-6
Removing the Roll Paper Cover Assembly . . . . . . . . . . . . . . . . . . . . . . . 4-8
Removing the Lower Case Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Removing the Lower Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Removing the DK Connector Board Assembly . . . . . . . . . . . . . . . . . . . . 4-11
Removing the Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12
Removing the Main Circuit Board Unit / I/F Circuit Board Unit . . . . . . . 4-14
Removing the MCB Frame Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-18
Removing the Panel Board Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Removing the Mechanism Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Removing the Upper Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Removing the Autocutter Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-24
Removing the Thermal Print Head Assembly . . . . . . . . . . . . . . . . . . . . . . 4-26
Lead Wire Arrangements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Lead Wires on the Mechanism Unit (122) . . . . . . . . . . . . . . . . . . . . . . . . 4-28
Lead Wires on the Main Circuit Board Assembly (201) . . . . . . . . . . . . . 4-29
Connector Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Main Circuit Board Unit (201) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-30
Rev. A vii
Confidential
Chapter 5 Adjustment / Setting
How to Carry Out the Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Parts/Units for which Adjustments are Needed . . . . . . . . . . . . . . . . . . . . . . . 5-1
Adjustments for Each Part/Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Adjustment Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Adjustment and Check Using Adjustment Program . . . . . . . . . . . . . . . . . . . 5-4
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Startup the Adjustment Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Adjustment Program Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Real-Time Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Printer Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-9
Chapter 6 Maintenance
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Cleaning the Printer Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Cleaning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Appendix A Parts List and Tool List

Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A-1
Reference Number Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A-1
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A-3
Screw Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix A-4
Appendix B Exploded Diagrams

Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B-1
TM-T20II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B-1
Printer Mechanism Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B-2
Attachment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B-3
viii Rev. A
Revision Sheet
Revision Page Altered Items and Contents
Rev. A All First release
Rev. A ix
Confidential
x Rev. A
Chapter 1
Product Overview
The TM‐T20II is a thermal printer for a POS PC.
This chapter describes features and general specifications for the TM‐T20II.
Figure 1-1 Product overview
Features
The TM‐T20II has the following features:
General
❏ Paper width can be changed from 80 mm to 58 mm with the roll paper guide assembly.
❏ For models with a serial I/F, the standard USB I/F can be used together.
❏ CD‐ROM with driver, utility and manual is included.
Printing
High speed printing (Max. speed 200 mm/s) enables collective receipt printing.
Installation Directions
You can install the printer horizontally on a flat surface, vertically or wall‐hanging installation.
Rev. A Product Overview 1-1

Confidential
Paper Handling
Easy drop‐in paper loading.
Software
❏ Command protocol is based on the ESC/POS® Proprietary Command System.
❏ OPOS ADK and Windows® printer drivers are available.
❏ In addition to supporting standard bar code printing, GS1‐DataBar, two‐dimensional
symbol (PDF417, QR code, MaxiCode, Composite Symbology) printing is possible.
❏ Various layouts are possible by using page mode.
❏ Maintenance counter function is supported.
❏ Supports 42 column mode.
Environment
❏ Compliant with International Energy Star Program.
❏ Paper saving function
1-2 Product Overview Rev. A

General Specifications
Basic Specifications
Specifications
Item 80 mm paper width 58 mm paper width
Print method Thermal line printing
Dot density 203 dpi × 203 dpi [dots per 25.4 mm {1"}]
Print direction Unidirectional with friction feed
Text: 200 mm/s {7.87"/s}

Page mode, raster bit-image: 200 mm/s {7.87"/s}
Ladder bar code and 2D symbol: 100 mm/s {2.4"/s}
Maximum printing speed
The values are when the printer prints with “Normal” density at 24 V and 25 °C {77 °F}
Speed is adjusted automatically depending on the voltage applied and head
temperature.
Normal (default) 72 mm {2.83"}, 576 dot positions 52.5 mm {2.06"}, 420 dot positions
Print width 42 column
68.3 mm {2.69"}, 546 dot positions 47.3 mm {1.86"}, 378 dot positions
mode
Font A: 48 Font A: 35
Normal (default)
Characters Font B: 64 Font B: 46
per line 42 column Font A: 42 Font A: 42
mode Font B: 60 Font B: 31
Font A: 0.25 mm {0.01"} (2 dots)

Normal (default)
Character Font B: 0.25 mm {0.01"} (2 dots)
spacing 42 column Font A: 0.38 mm {0.01"} (3 dots) Font A: 0.25 mm {0.01"} (2 dots)
mode Font B: 0.25 mm {0.01"} (2 dots) Font B: 0.25 mm {0.01"} (2 dots)
Paper feed speed 200 mm/s {7.87"/s} continuous paper feed
Line spacing (default) 3.75 mm {0.15"}
Overall dimensions 146 × 140 × 199 mm {5.75 × 5.51 × 7.83"} (H × W × D)
Weight (mass) Approximately 1.7 kg {3.74 lb}, except for paper
Receive buffer 4 KB/45 bytes
lps: lines per second, dpi: dots per 25.4 mm {1"} (dots per inch)

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Character Specifications
Specifications
Standard/double-height/double-width/double-width and double-height

Font A: 1.25 × 3 mm/1.25 × 6 mm/2.5 × 3 mm/2.5 × 6 mm
Normal (default) {0.04 × 0.11"/0.04 × 0.23"/0.09 × 0.11"/0.09 × 0.23"}
Font B: 0.88 × 2.13 mm/0.88 × 4.26 mm/1.76 × 2.13 mm/1.76 × 4.26 mm
{0.03 × 0.08"/0.03 × 0.16"/0.06 × 0.08"/0.06 × 0.16"}
Standard/double-height/double-width/ Standard/double-height/double-width/
Character double-width and double-height double-width and double-height
size Font A: 1.25 × 3 mm/1.25 × 6 mm/ Font A: 0.88 × 2.13 mm/0.88 × 4.26 mm/
2.5 × 3 mm/2.5 × 6 mm 1.76 × 2.13 mm/1.76 × 4.26 mm
42 column {0.04 × 0.11"/0.04 × 0.23"/ {0.03 × 0.08"/0.03 × 0.16"/
mode 0.09 × 0.11"/0.09 × 0.23"} 0.06 × 0.08"/0.06 × 0.16"}
Font B: 0.88 × 2.13 mm/0.88 × 4.26 mm/ Font B: 1.25 × 3 mm/1.25 × 6 mm/
1.76 × 2.13 mm/1.76 × 4.26 mm 2.5 × 3 mm/2.5 × 6 mm
{0.03 × 0.08"/0.03 × 0.16"/ {0.04 × 0.11"/0.04 × 0.23"/
0.06 × 0.08"/0.06 × 0.16"} 0.09 × 0.11"/0.09 × 0.23"}
Standard/double-height/double-width/ Standard/double-height/double-width/
double-width and double-height double-width and double-height
Normal (default)
Font A: 48/48/24/24 Font A: 35/35/17/17
Characters Font B: 64/64/32/32 Font B: 46/46/23/23
per line Standard/double-height/double-width/ Standard/double-height/double-width/
42 column double-width and double-height double-width and double-height
mode Font A: 42/42/21/21 Font A: 42/42/21/21
Font B: 60/60/30/30 Font B: 31/31/15/15
Number of One byte code Alphanumeric characters: 95 International character sets: 18 sets
characters character Extended graphics: 128 × 43 pages (including user-defined page)
Font A: 12 × 24; (including 2-dot horizontal spacing)

Normal (default)
Font B: 9 × 17; (including 2-dot horizontal spacing)
Character
Font A: 13 × 24 Font A: 9 × 17
structure* 42 column (including 3-dot horizontal spacing); (including 2-dot horizontal spacing);
mode Font B: 9 × 17 Font B: 12 × 24
(including 2-dot horizontal spacing); (including 2-dot horizontal spacing);
*: Font A is the default.
Paper Specifications
Specifications
Paper type Specified thermal paper
Form Roll paper
Roll paper width 79.5 mm ± 0.5 mm {3.13" ± 0.02"}, 57.5 mm ± 0.5 mm {2.26" ± 0.02"},
Maximum outside 83 mm {3.27"}

diameter
Roll paper spool Inside: 12 mm {0.47"}; Outside: 18 mm {0.71"}

diameter
Roll width when taken 80 mm + 0.5 mm / - 1mm 58 mm + 0.5 mm / - 1mm

up {3.15" + 0.02" / - 0.04"} {2.28" + 0.02" / - 0.04"}
Thermal paper type NTP080-80 NTP058-80

Interface
Item Specifications
•USB + Serial I/F: USB (USB 2.0 Full-speed)/Serial (RS-232)

Interface
•Ethernet I/F: Ethernet (10BASE-T/100BASE-TX)
Electrical Specifications
Item Specifications
Supply voltage DC+24 V ± 7%
Coverage rate approx. 18 %: approx. 1.8 A

Current consumption
(at 24V)
Reliability
Item Specifications
Mechanism: 15,000,000 lines (Printing and paper feeding. When repeating 10 line-printing
and 5 line-paper feeding with 3.75 mm {0.15"} line spacing
Life
Thermal head: 100 million pulses, 100 km
Autocutter: 1,500,000 cuts
MTBF 360,000 hours
60,000,000 lines
MCBF (Average failure interval based on failures relating to wearout and random failures up to the
life of 15 million lines.)
Environmental Specification
Item Specifications
Operating: 5 to 45 °C {41 to 113 °F}

Temperature
Storage: –10 to 50 °C {14 to 122 °F}, except for paper
Operating: 10 to 90% RH
Humidity
Storage: 10 to 90% RH, except for paper
Noise Operating: approx. 55 dB (at the bystander position)

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Detectors
The TM‐T20II has the paper detector and cover open detector.
Cover open detector
Paper detector
Figure 1-2
Paper detectors
A microswitch that detects whether paper is present or not. When the detector senses a paper
end, printing stops. Install new roll paper, and close the printer cover; then printing restarts.
Note:
If you use paper other than the specified paper, the paper detector may not work correctly.
Cover open detector

This is a microswitch that monitors the printer cover. When the detector senses a cover open
during printing, the Error LED flashes, and printing stops. When the detector senses a cover
open while the printer is in standby mode, the printer goes offline. The printer recovers when
the cover is closed.
Note:
Whether the cover is open or not does not affect the status reported by the paper detector.

Customized Values
Setting values of the customized values can be changed as follows.
❏ TM Service & Support Utility
(“Adjustment and Check Using Adjustment Program” on page 5‐4)
❏ Software setting mode (“Software setting mode” on page 3‐5)
Item Specifications Default
Roll paper width 58 mm/80 mm 80 mm
Print density Levels 1 - 7 Level 4 (standard)
Printing speed Levels 1 - 13 Level 13
Default of character code table 43 pages set by the command (ESC t) 0
Default of international character 18 types set by the command (ESC R) 0
Selection of interface UIB Fixed, Built-in USB Fixed, UIB/Built-in USB UIB Fixed, UIB/Built-in USB
Automatic change Automatic change*1
Power supply capacity Level 1: Low, Level 2: Medium, Level 3: Height Level 3
Column emulation mode Normal mode / 42 column mode Normal mode
Auto paper cut when cover is closed Cut / Uncut Cut
Auto paper saving function Reduce

Un-reduced / reduce Un-reduced
top margin
Auto paper saving function Reduce

Un-reduced / reduce Un-reduced
bottom margin
Auto paper saving function Between Un-reduced / reduce 25% / reduce 50% /
Un-reduced
lines reduce 75%
Auto paper saving function Line Un-reduced / reduce 25% / reduce 50% /
Un-reduced
spacing reduce 75%
Auto paper saving function Barcode Un-reduced / reduce 25% / reduce 50% /
Un-reduced
height reduce 75%
Auto replacement for font A*2 Not replaced / font B Not replaced
2
Auto replacement for font B* Not replaced / font A Not replaced
Buzzer function - External option

Enabled/disabled Disabled
buzzer
Buzzer function - Number of beeps

None/Once/Until stopped Until stopped
when an error occurs *3
Buzzer function - Sound pattern for

Pattern A to E Pattern A
autocut command *3

None/Once Once
for autocut command *3

specified pulse generation Pattern A to E Pattern A
command 1 *3

for specified pulse generation None/Once Once
command 1*3

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Item Specifications Default

specified pulse generation Pattern A to E Pattern B
command 2 *3

for specified pulse generation None/Once Once
command 2 *3
Logo entry size compatible mode Standard logo mode/180 dpi logo mode Standard logo mode
*1 For models with standard USB & Serial I/F, UIB/Built-in USB is automatically selected. For models with Ethernet I/F,
this setting is fixed to UIB.
*2 If the 42 column mode is selected in the column emulation mode, the auto replacement for font A/B is ignored,
so the font is not replaced.
*3 Valid only for the option buzzer
Memory Switches
Settings of the memory switches can be changed as follows.
❏ TM Service & Support Utility
(“Adjustment and Check Using Adjustment Program” on page 5‐4)
❏ Software setting mode (“Software setting mode” on page 3‐5)
Table 1-1 Memory switch 1
Value
Bit Function Default
ON OFF
1 Reserved --- --- OFF
2 Receive buffer capacity 45 bytes 4 KB OFF
• Offline
3 BUSY condition • Receive buffer full OFF
• Receive buffer full
4 Data processing for receiving error Ignored Prints “?” OFF
5 Auto line feed Always enabled Always disabled OFF
6 (Reserved) --- --- OFF

Value
ON OFF
1-8 (Reserved) --- --- OFF


Value
ON OFF

Value
ON OFF

Value
ON OFF
1 Setting USB power saving function * Disabled Enabled OFF
Conditional setting for cancelling Busy is cancelled if Busy is cancelled if

the receive buffer BUSY state the remaining the remaining
2 OFF
(Enabled when the receive buffer becomes 138 becomes 256
capacity is set to 4 KB.) bytes. bytes.
4 Error signal setting Disabled Enabled OFF
* Available only when the communication setting of the USB interface is set to the vendor defined class and also
the USB driver supports the USB power saving function.

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Chapter 2
Handling
This chapter describes handling and packing for the TM‐T20II.
Safety Precautions on Handling
CAUTION:
❏ Do not pull the paper out when the roll paper cover is closed.
❏ Because the thermal elements of the print head and driver IC are easy to break, do
not touch them with any metal objects.
❏ Since the areas around the print head become very hot during and just after
printing, do not touch them.
❏ Do not open the roll paper cover when printing, or the mechanism may get
damaged.
❏ Do not touch the surface of the print head because dust and dirt can stick to the
surface and damage the elements.
❏ Thermal paper containing Na+, K+, and Cl– ions can harm the print head thermal
elements. Therefore, be sure to use only the specified paper.
❏ Label paper cannot be used.
Rev. A Handling 2-1

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Part Names and Functions
Roll paper cover
Autocutter cover
Control panel
Figure 2-1
Roll Paper Cover
CAUTION:
Do not open the roll paper cover when printing. If you open it especially during
autocutting, the mechanism may be damaged.
Autocutter Cover
Open the autocutter cover to turn the knob to return the autocutter blade to the correct position
when paper jam has occurred. (See “Clearing a Paper Jam” on page 2‐10.)
2-2 Handling Rev. A

Control Panel
(Power) LED
Error LED
Paper LED
Feed button
Figure 2-2 Control panel
(Power) LED: Green

❏ On: Power is stable.
❏ Off: Power is not stable.
Error LED: Orange

❏ On: Offline (except during paper feeding using the Feed button, during test printing,
and in the error state).
❏ Flashing: Error status (For more information, see Chapter 3, ʺDiagnosing Failures.ʺ)
❏ Off: Normal condition
Paper LED: Orange

❏ On: The roll paper end is detected.
❏ Flashing: Self‐test standby state
❏ Off: Normal condition (Paper is loaded.)
Rev. A Handling 2-3

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Printer Operations
Installing Roll Paper

When roll paper is used up, the Paper LED comes on. Replace the roll paper by following the
steps below.
1. Open the roll paper cover by pushing the cover open lever in the direction of the arrow.
Roll paper cover
Cover open lever
Figure 2-3
2. Remove the used roll paper core, if there is one, and insert a new roll.
Figure 2-4
Note:
Be sure that the paper comes off the roll in the correct direction, as shown in the figure below.
Figure 2-5
2-4 Handling Rev. A

3. Pull out the roll paper end a little.
Figure 2-6
4. Close the roll paper cover, and turn on the printer. After the printer starts up, the pulled out
portion of the roll paper is cut by the auto cut function.
Figure 2-7
Paper Feed
Press the Feed button to feed the paper.
Feed button
Figure 2-8
Rev. A Handling 2-5

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Installing the Roll Paper Guide Assembly
Follow the steps below to install the roll paper guide assembly for using 58 mm width roll
paper.
CAUTION:
If you once change the paper width from 80 mm to 58 mm, you cannot change it
back to 80 mm.
When changing the paper width, be sure to make the setting for the paper width
with customized value of TM-T20II Adjustment Program.
1. Open the roll paper cover by pushing the cover open lever.
2. Align the 3 projections on the roll paper guide assembly with the rectangular holes inside
the printer, and push it downwards.
Roll paper guide assembly
Figure 2-9
3. Install the roll paper and close the roll paper cover.
4. Make a setting for the 58‐mm paper width in the software setting mode. (“Software setting
mode” on page 3‐5)
2-6 Handling Rev. A

External Option Buzzer Installation

This section explains how to install the external option buzzer (OT‐BZ20).
The external option buzzer becomes available by connecting it to the drawer kick connector, and
change the ʺExternal option buzzerʺ setting to ʺenabled.ʺ
(“Software setting mode” on page 3‐5)
CAUTION:
❏ If the ʺExternal option buzzerʺ setting is set to ʺenabledʺ in the software settings, the drawer cannot
be used because the pulse output is not performed to the drawer kick connector pin.
❏ When the external option buzzer is used, it is not allowed to connect both external option buzzer and
drawer to the printer by using a branching connector or similar.
❏ When the external option buzzer is connected after the printer is turned on, or the external option
buzzer is removed and reconnected while the printer is on, the buzzer does not sound. When using the
external option buzzer, make sure to connect it before turning on the printer, and do not remove it
while the printer is on.
❏ Make sure to secure the external option buzzer to the printer with the included fixing tape.
❏ Do not secure the external option buzzer to the ejection surface for roll paper. For recommended
securing points, see the recommended securing points below.
❏ When applying fixing tape for securing the external option buzzer and/or the printer, make sure to do
it after cleaning the surfaces to where the tape is applied and after the surface gets dried up.
❏ When securing the external option buzzer, do it with the volume control nozzle knob pointing to one
of the sides or downwards so as not to let in liquids or similar.
❏ To prevent trouble, do not spill any liquids such as water, oil, or chemicals intentionally over the
printer. Also, take care not to let such liquids spill over the printer.
Rev. A Handling 2-7

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Recommended securing points
The recommended securing points for the external option buzzers vary depending on how the
printer is installed.
• Horizontal installation: either side
• Vertical/Wall‐hanging installation: either side/top/bottom
(only for wall‐hanging installation)
Top
Front
External option buzzer

External option buzzer
Horizontal installation Vertical/Wall-hanging installation
Figure 2-10
Securing procedure
1. Turn off the printer.
2. Clean and dry the printer case where the buzzer unit will be installed.
3. With 2 included pieces of the affixing tape combined, peel off the backing paper on one side,
and stick the tape in the center of the attaching surface of the buzzer unit.
Affixing tape
Buzzer unit
Figure 2-11
2-8 Handling Rev. A

4. Connect the cable of the buzzer unit to the drawer kick‐out connector on the printer.
Drawer kick-out connector
Buzzer unit
Figure 2-12
5. Peel off the backing paper on the other side of the affixing tape, and attach the buzzer unit to
the printer case.
Printer case
Buzzer unit
Buzzer unit
Affixing tape
Figure 2-13
Rev. A Handling 2-9

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Clearing a Paper Jam
Follow the steps below to remove jammed paper.
CAUTION:
Do not touch the print head. It may be very hot after printing.
Print head
Figure 2-14
1. Power off the printer, and then open the roll paper cover.
2. Remove the jammed paper and reload the roll paper, and then close the cover.
3. If jammed paper is stuck in the autocutter blade and the roll paper cover does not open, put
the fingers in the dents in both sides of the autocutter cover, and slide it in the direction of
the arrow to remove it.
Dent
Autocutter cover
Dent
Figure 2-15
2-10 Handling Rev. A

4. Turn the knob until you see a triangle in the opening. This returns the autocutter blade to the
normal position.
Opening
Knob
Figure 2-16
5. Close the autocutter cover.
6. Open the roll paper cover and remove the jammed paper.
Rev. A Handling 2-11

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Transporting the TM-T20II
When transporting the TM‐T20II, make sure to pack it in the order described below.
1. Prepare the packing materials (See page 2‐12.)
2. Secure the roll paper cover (See page 2‐12.)
3. Pack the product with the external packing materials (See page 2‐13.)
Preparing the Packing Materials
Prepare the packing materials listed below.
Name ASP QTY.

Protective bag Yes 1
Top pad Yes 1
Pad assembly
Bottom pad Yes 1
Corrugated pad Yes 1
Individual box Yes 1
Tape No ---
Securing the Roll Paper Cover
1. Prepare one piece of filament tape as shown to use for securing the roll paper cover.
10 mm {0.39"}
Adhesive side
Fold back
Figure 2-17
2. Attach one piece of tape to the roll paper cover and autocutter cover as shown. Make the
folded back portion of the tapes come to the roll paper cover side.
Roll paper cover
Autocutter cover
Figure 2-18

Packing with External Packing Materials
1. Insert the TM‐T20II into the individual box. Make sure that the TM‐T20II is not upside‐down
and not tilted in the box.
Corrugated pad
Pad assembly
(Top pad)
Protective bag
Pad assembly
(Bottom pad)
Individual box
Figure 2-19
Note:
During transportation, make sure to keep the TM-T20II horizontal, not to tilt it or place it
upsidedown.
Rev. A Handling 2-13

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Chapter 3
Troubleshooting
This chapter explains how to repair and handle problems that may occur with the TM‐T20II.
Deal with any problems and perform repairs according to the repair processes described here.
Repair Process
Outline of Repair
Before preparing the product, confirm the user’s environment (the printer settings). After repair,
confirm that you have restored these same settings in the product, and then return it to the user.
When you repair the product, follow the repair flowchart below.
Repair Flow
Check the printer status before and after repair, as shown in the following flowchart. The
operations to confirm the current status of the printer are explained in the following sections. If
problems are found, follow the instructions in “Diagnosing Failures” to troubleshoot based on
the symptom, change parts, or perform adjustments and settings, if necessary.
Confirming printer status Confirm the printer settings and the

If no trouble is found, (Page 3-2) problem.
reset the printer to the
user’s environment,
and then send the
printer back to the
user. Diagnosing failures With printer status confirmed, identify
(Page 3-6) the problem’s causes and parts.
Assembly/Disassembly
(Chapter 4)
If necessary, change parts or

adjustments/settings, following the
instructions in “Troubleshooting.”
Adjustments/Settings
(Chapter 5)
Figure 3-1
Rev. A Troubleshooting 3-1

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Confirming the Printer Status (before repair)
Confirm the status of the printer you are repairing by following the steps below.
Find the problem by turning the power on, running a self‐test, and running the all function tests
with the TM‐T20II Adjustment Program. Perform the appropriate measures for the symptom,
referring to “Diagnosing Failures.”
1. Turn the power on.
Normal operation Problems
(1) (Power) LED comes on.  (Power) LED is not on. (See “ (Power) LED is Not On” on page 3-
8.)
(2) Mechanical initialization occurs.  Mechanical initialization does not occur. (See “Mechanical
Initialization is Not Performed” on page 3-8.)
 Error LED light comes on.
(See “When the Error LED is On” on page 3-7.)
 Error LED is flashing. (See “When the Error LED Flashes” on page 3-7.)
2. Run the self‐test.
For information on how to run the self‐test, see “Self‐test” on page 3‐3.
(1) (Power) LED comes on.  The self-test is not performed. (See “Self-test is Not Performed” on
page 3-8.)
(2) Mechanical initialization occurs.  Printing is not performed. (See “Printing is Not Performed” on page 3-8.)
(3) The status is printed. (See “Self-test  Paper is not fed. (See “Paper Feed Operation is Not Performed” on
Printout Sample” on page 3-4.) page 3-9.)
 Print result is not normal. (See “Print Result is Not Normal” on page 3-9.)
(4) Autocutting is performed.  Paper is not cut. (See “Autocutting is Not Performed” on page 3-10.)
(One point is left uncut.)  Error LED lights. (See “When the Error LED is On” on page 3-7.)
 Error LED flashes. (See “When the Error LED Flashes” on page 3-7.)
(5) Paper LED flashes.
(6) Prints test pattern.
(7) Autocutting is performed.

(One point is left uncut.)
3. Run the all function test in the TM‐T20II Adjustment Program.
For the All Function Test, see “Printer Sequence” on page 5‐8.
Passes all items of the all function test.  Real-end sensor test is not passed. (See “Sensor Functions Failures” on
(See “Printer Sequence” on page 5-8.) page 3-10.)
 Roll paper cover open sensor test is not passed. (See “Sensor Functions
Failures” on page 3-10.)
 Drawer-kick test is not passed. (See “Drawer Does Not Open” on
page 3-10.)
 Buzzer does not sound. (See “Buzzer Does Not Sound” on page 3-10.)
3-2 Troubleshooting Rev. A

Self-test
You can confirm the following printer functions by running the self‐test. (For a sample printout,
see “Self‐test Printout Sample” on page 3‐4.)
❏ Firmware version
❏ Interface specification
❏ Buffer capacity
❏ Handshaking operation ( busy condition )
❏ Resident Character
❏ Automatic Line Feed
❏ Print density
❏ Maintenance information
❏ Memory switch settings
Self-test Printing
1. Make sure:
• The printer is turned off.
• Roll paper is installed correctly.
• The roll paper cover is closed.
2. While pressing the Feed button, turn on the printer.
Note:
Keep pressing the Feed button until the printer starts printing.
3. The current status of the printer is printed on the roll paper, and autocutting is performed.
(See “Self‐test Printout Sample” on page 3‐4.)
4. After the printing of the current status is completed, “Select Modes by pressing

Feed Button. Continue SELF-TEST: Less than 1 second, Mode Selection
: 1 second or more.” is printed, and the Paper LED flashes. Press the Feed button to
begin the printing test that uses the internal characters in the printer.
5. After test printing is completed, “* * * completed * * *“ is printed and then

autocutting is performed.

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Self-test Printout Sample
A sample of status printing in the self‐test is shown below. (For information on how to perform
the self‐test, see “Self‐test” on page 3‐3.)
Figure 3-2 Self-test printout sample

Software setting mode

Software settings of TM‐T20II can be made with TM Service & Support Utility (see Page 5‐4) or
when in the software setting mode.
For software settings available in the software setting mode, see “Customized Values” on
page 1‐7.
When performing the software settings in the software setting mode, do it as follows.
1. Make sure:
• The printer is turned off.
• Roll paper is installed correctly.
• The roll paper cover is closed.
2. While pressing the Feed button, turn on the printer.
Note:
Keep pressing the Feed button until the printer starts printing.
3. The current status of the printer is printed on the roll paper, and autocutting is performed.
(See “Self‐test Printout Sample” on page 3‐4.)
4. Hold pressing down the Feed button until when the printing of the operation guidance is
started.
5. After the operation guidance is printed, press the Feed button shortly three times and keep
pressing the button until the software setting mode printing starts.
6. Please follow the printed operation guidance.

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Diagnosing Failures
After confirming the printer status (see “Confirming the Printer Status (before repair)” on
page 3‐2), use one of the following methods to identify the area where the failure occurred.
❏ See the “Symptoms and Recovery Measures” on page 3‐8, to diagnose a failure by the
symptom of the problem. The sections in the list below explain how to isolate the area where
a failure occurred for the following problems.
• “ (Power) LED is Not On” on page 3‐8
• “Mechanical Initialization is Not Performed” on page 3‐8
• “Self‐test is Not Performed” on page 3‐8
• “Printing is Not Performed” on page 3‐8
• “Paper Feed Operation is Not Performed” on page 3‐9
• “Print Result is Not Normal” on page 3‐9
• “Autocutting is Not Performed” on page 3‐10
• “Sensor Functions Failures” on page 3‐10
• “Drawer Does Not Open” on page 3‐10
• “Buzzer Does Not Sound” on page 3‐10
❏ See the tables in the section titled “Using the Error LED to Troubleshoot” on page 3‐7 to
diagnose failures using the Error LED code.
• When the Error LED is On” on page 3‐7
• When the Error LED Flashes” on page 3‐7

Using the Error LED to Troubleshoot

When the Error LED is On
Check the following possible causes:
• Roll paper cover is open.
• Roll paper is out.
When the Error LED Flashes

• Automatically recoverable error
Error LED flashing pattern Error Description Recovery Reference
Cover open A cover open was Automatically recovers ---
error detected during when the roll paper cover
printing. is closed.
Appox. 160 ms Head high Head temperature is Wait until head ---
1
6
約0
ms temperature extremely high. temperature goes down
error to the normal value.
Recovers automatically
when the temperature
returns to the normal
value.
• Recoverable error
Autocutter Paper jam Turn off power, remove Page 2-10
error the jammed paper, and
then turn on power again.
Approx. 2.56 s Autocutter is not normal Replace the autocutter Page 4-24
unit (504).
• Unrecoverable error
Memory R/W Reading/writing cannot Replace the main Page 4-14
error be performed normally. circuit board unit (201).
High-voltage The power supply Replace the main Page 4-14
error voltage is extremely high. circuit board unit (201).
Low-voltage The power supply Replace the main Page 4-14

error voltage is extremely low. circuit board unit (201).
CPU The CPU executes an Replace the main Page 4-14
execution incorrect address. circuit board unit (201).
error
Internal circuit Internal circuits are not Replace the main Page 4-14
connection connected correctly. circuit board unit (201).
Approx. 2.56 s error
Note: When the error occurs, turn off the power as quickly as possible.

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Symptoms and Recovery Measures
(Power) LED is Not On
Possible cause/component Points to check Reference Recovery measure
External power supply Replace the AC adapter (112), or --- Task completed if operation is
the power cable and check normal.
operation.
Power switch Replace the power switch assembly Page 4-12 Task completed if operation is
(111) and check operation. normal.
(Power) LED Replace the panel board assembly Page 4-20 Task completed if operation is
Main circuit board Replace the main circuit board unit Page 4-14 Task completed if operation is
Mechanical Initialization is Not Performed
External power supply Replace the AC adapter (112), or --- Task completed if operation is
connection the power cable and check normal.
operation.
USB cable connection Connect the USB cable correctly. --- Task completed if operation is
normal.
Self-test is Not Performed
Roll paper loading Load the roll paper correctly. Page 2-4 Task completed if operation is
normal.
Feed button Replace the panel board assembly Page 4-20 Task completed if operation is
Printing is Not Performed
normal.
USB cable connection Connect the USB cable (121) --- Task completed if operation is
(USB model only) correctly. normal.
Ethernet lead wire Connect the ethernet lead wire --- Task completed if operation is
connection (125) correctly. normal.
(Ethernet model only)

I/F circuit board unit Replace the I/F circuit board unit Page 4-14 Task completed if operation is
Print head Replace the thermal print head Page 4-26 Task completed if operation is
assembly (507) and check normal.
operation.
Paper Feed Operation is Not Performed

normal.
Print Result is Not Normal

Imprinted dots
Dirt on print head Perform a head cleaning operation. Page 6-1 Task completed if operation is
normal.
operation.
Print surface is dirty

Dirt on print head Perform a head cleaning operation. Page 6-1 Task completed if operation is
normal.
Dirt around print head Clean around the print head. Page 6-1 Task completed if operation is
normal.
operation.
Faulty print results

operation.
Platen Replace the platen assembly (110) Page 4-5 Task completed if operation is
and check operation. normal.

Confidential
Autocutting is Not Performed

Fixed blade Replace the fixed blade (109) and Page 4-6 Task completed if operation is
check operation. normal.
Autocutter unit Replace the autocutter unit (504) Page 4-24 Task completed if operation is
and check operation. normal.
Sensor Functions Failures
Cover Cover open Replace the panel board assembly Page 4-20 Task completed if operation is
open detector (506) and check operation. normal.
detection
Main circuit Replace the main circuit board unit Page 4-14 Task completed if operation is
board (201) and check operation. normal.
Roll paper Paper Replace the panel board assembly Page 4-20 Task completed if operation is
end detector (506) and check operation. normal.
detection
Main circuit Replace the main circuit board unit Page 4-14 Task completed if operation is
board (201) and check operation. normal.
Drawer Does Not Open
Connection of the Connect the drawer-kick connector Page 4-11 Task completed if operation is
drawer-kick connector correctly. normal.
Customized value settings Confirm the external option buzzer Page 1-7 Task completed if operation is
for buzzer setting in the customized value normal.
settings is set to Disabled. *
*: If the "External option buzzer" setting is set to "enabled", the drawer cannot be used because the pulse output is
not performed to the drawer kick connector pin.
Buzzer Does Not Sound
Customized value settings Make sure the customized value for Page 1-8 Task completed if operation is
for buzzer buzzer are set correctly. normal.
Buzzer unit Replace the buzzer unit and check Page 2-7 Task completed if operation is
operation. normal.

Chapter 4
Disassembly and Assembly
This chapter describes assembly and disassembly procedures for the TM‐T20II.
Notes for Disassembly and Assembly

Always observe the following precautions when disassembling and assembling the product.
CAUTION:
❏ Always remove the power supply unit from the printer before working. Power flows to
the internal circuit boards even if you turn the printer off with the power switch. You
may damage the printer if you work while the power supply is still attached.
❏ Remove all peripheral equipment connected to the printer before starting work.
❏ Connect or disconnect the flexible flat cable (FFC) straight into or out of the
connector to prevent problems that may result in a malfunction.
❏ Wear a grounded wrist band when handling the internal circuit boards to prevent
damage from static electricity.
❏ When removing an internal circuit board, place it on an anti-static rubber sheet or

similar surface to prevent damage from static electricity.
❏ Be careful not to subject the circuit boards to shock or vibration, because this may
damage them.
❏ To prevent contamination that may result in a malfunction, do not touch the circuit
board or cable terminals with your hands.
❏ Hold circuit boards only by their edges.
❏ Do not touch the connector pins of the FFC.
Rev. A Disassembly and Assembly 4-1

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Quickest Disassembly Route
The following flowcharts show the quickest route for disassembling each major component.
Remove all the parts/units on the way to the target part.
For assembly, reverse the steps.
“Assembly Points” headings indicate points where you need to pay special attention when
assembling. Be sure to follow the instructions given in the places where adjustment is required.
Flowchart
Start
Autocutter Cover Lower Case Roll Paper Cover Fixed Blade /

Platen Assembly
(Page 4‐3) Assembly Unit Blade Holder
(Page 4‐5)
(Page 4‐9) (Page 4‐4) Spring (Page 4‐6)
Roll Paper Cover Lower Plate Roll Paper Cover

Unit (Page 4‐10) Assembly
(Page 4‐4) (Page 4‐8)
Lower Case Power Switch Main Circuit Board DK Connector

Assembly Assembly Unit / I/F Circuit Board Assembly
(Page 4‐9) (Page 4‐12) Board Unit (Page 4‐11)
(Page 4‐14)
Upper Case Main Circuit Board

(Page 4‐23) Unit / I/F Circuit
Board Unit
(Page 4‐14)
MCB Frame
Lower Plate
Assembly
(Page 4‐10)
(Page 4‐18)
Autocutter Unit Autocutter Cover Panel Board

(Page 4‐24) (Page 4‐3) Assembly
(Page 4‐20)
Thermal Print Roll Paper Cover : After Service Parts

Head Assembly Unit
(Page 4‐26) (Page 4‐4) : Not After Service Parts, but
need to be removed
: After Service Parts need to be
Mechanism Unit removed on the way to the
(Page 4‐22) target part
Tools Required for Disassembly and Assembly

Tools required for assembly and disassembly of the product are shown in Appendix A.
4-2 Disassembly and Assembly Rev. A

Disassembling TM-T20II
Removing the Autocutter Cover

1. Release the hooks of the autocutter cover (101), and remove the autocutter cover (101) by
sliding it frontward.
Hook
Hook
Autocutter cover (101)
Figure 4-1

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Removing the Roll Paper Cover Unit
1. Open the roll paper cover unit (1003).
2. Release the two dowels of the roll paper cover unit (1003) from the two holes of the upper
case (503) by widening the hinge part of the roll paper cover unit (1003), and remove the roll
paper cover unit (1003).
Assembly Point:
When installing the roll paper cover unit (1003), first insert the dowel on the left of the roll paper
cover unit (1003) into the left hole on the upper case (503), then inset the right dowel into the right
hole.
Roll paper cover unit (1003)
Dowel
Hole Dowel
Upper case (503)
Hole
Figure 4-2

Removing the Platen Assembly

2. Remove the E‐ring (E02) and the platen shaft bearing (108), and remove the platen assembly
(110).
Roll paper cover unit (1003)
Platen assembly (110)
Platen shaft
bearing (108)
E-ring (E02)
Figure 4-3

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Removing the Fixed Blade / Blade Holder Spring
2. Remove the E‐ring (E01), and remove the cover open lever (1005) by sliding the lever shaft
(1004) to the left.
3. Remove the two screws (S03) that secure the roll paper cover frame assembly (1006), and
remove the roll paper cover frame assembly (1006).
Assembly Point:
Align the two hooks of the roll paper cover frame assembly (1006) with the two ribs of the roll paper
cover assembly (106).
4. Remove the lever spring (104).
Assembly Point:
Hitch the lever spring (104) surely to the hook of the open lever (105) and groove of the roll paper
cover frame assembly (1006).
For reassembly
Rib
Roll paper cover assembly (106)
Hook
Roll paper cover frame assembly (1006)
Cover open lever (1005)
E-ring (E01)
Screws
(S03)
Lever spring
For reassembly (104)
Open lever
(105)
Hook
Lever shaft (1004)

Groove
Lever spring (104)
Figure 4-4

5. Pull out the lever shaft (1004) from the roll paper cover frame assembly (1006), and remove
the open lever (105).
CAUTION:
Do not deform the blade holder spring (107).
6. Hold up the blade holder spring (107), and remove the fixed blade (109).
Assembly Points:
• Align the left and right projections of the fixed blade (109) with the two notches of the roll paper
cover frame assembly (1006).
• Align the projection of the roll paper cover frame assembly (1006) with the notch in the center of
the fixed blade (109).
7. Release the hook of the blade holder spring (107) and remove the blade holder spring (107).
Assembly Point:
Attach the blade holder spring (107) as shown below.
Lever shaft (1004)
For reassembly Open lever (105)

Hook
Blade holder spring (107)
Roll paper cover frame assembly

(1006)
Fixed blade (109)
Figure 4-5

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Removing the Roll Paper Cover Assembly
1. Remove the roll paper cover unit (1003). (See page 4‐4.)
2. Remove the E‐ring (E01), and remove the cover open lever (1005) by sliding the lever shaft
(1004) to the left.
3. Remove the two screws (S03) that secure the roll paper cover frame assembly (1006), and
remove the roll paper cover frame assembly (1006) from the roll paper cover assembly (106).
Assembly Point:
Align the two hooks of the roll paper cover frame assembly (1006) with the two ribs of the roll paper
cover assembly (106).
For reassembly
Rib
Roll paper cover assembly (106)

Hook
Cover open lever (1005)
Roll paper cover frame assembly (1006)
Lever shaft (1004)
E-ring (E01)
Screws (S03)
Figure 4-6

Removing the Lower Case Assembly

1. Remove the three screws (S01) on the bottom of the printer that secure the lower case
assembly (102), and remove the lower case assembly (102).
Assembly Point:
When installing the lower case assembly (102), be careful not to catch the lead wires between the
frame and the lower case assembly (102).
Note:
The rubber foot (103) can be replaced individually, since the feet are specified as ASP.
Rubber foot (103) Screws (S01)
Screw (S01)
Rubber foot (103)
Rubber foot (103)
Lower case assembly (102)
Figure 4-7

Confidential
Removing the Lower Plate
1. Remove the lower case assembly (102). (See page 4‐9.)
2. Remove the three earth screw (S02) that secure the lower plate (1002).
3. Slide the lower plate (1002) in the direction of arrow (1), and lift the plate in the direction of
arrow (2) to remove it.
Assembly Points:
• When installing the lower plate (1002), insert the protrusion on the front of the lower plate (1002)
into the hole of the MCB frame assembly (1007).
• When installing the lower plate (1002), be careful not to catch the lead wires.
Earth screw (S02)
Earth screws (S02)
(1)
Lower plate (1002)
(2)
Protrusion
MCB frame assembly (1007)
Figure 4-8

Removing the DK Connector Board Assembly

2. Remove the lower plate (1002). (See page 4‐10.)
3. Peel of the one piece of acetate tape, and release the lead wire of the DK connector board
assembly (126) from the MCB frame assembly (1007).
4. Disconnect the connector (CN11) of the DK connector board assembly (126) from the main
circuit board unit (201), and pull out the lead wire from the hole of the MCB frame assembly
(1007).
5. Release the lead wire of the DK connector board assembly (126) from the cutouts of the MCB
frame assembly (1007).
6. Remove the earth screw (S02) that secures the DK connector board assembly (126), and then
remove the DK connector board assembly (126).
Assembly Points:
• Route the lead wire of the DK connector board assembly (126) through the cutouts of the MCB
frame assembly (1007) as shown below.
• For arrangement of lead wires, see “Lead Wire Arrangements” on page 4-28.
Acetate tape
Cutouts
Earth screws (S02)
DK connector board assembly (126)
Figure 4-9

Confidential
Removing the Power Switch Assembly
3. Disconnect the connector (CN1) of the power switch assembly (111) from the main circuit
board unit (201).
4. Remove the power switch assembly (111) by pressing in the sides of the power switch
assembly (111) and pulling it up.
Assembly Point:
• Install the power switch assembly (111) so that the white dot on the switch is as shown below.
For reassembly
Front
Power switch assembly (111)
Figure 4-10

• Route the lead wire of the power switch assembly (111) as shown below after connecting the lead
wire to the connector (CN1) on the main circuit board unit (201).
Route it under the protrusion. Power switch assembly (111)
Route it
outside of the
connector.
Route the lead wire over the

main circuit board unit (201).
Figure 4-11

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Removing the Main Circuit Board Unit / I/F Circuit Board Unit
3. Peel off the one piece of acetate tape, and disconnect all connectors attached to the main
circuit board unit (201).
4. Peel off the double‐sided tape that secures the head FFC, and pull out the head FFC from the
hole on the front side of the MCB frame assembly (1007).
5. Pull out the lead wires from the holes of the MCB frame assembly (1007).
CAUTION:
The two screws shown on Figure 4-12 are one way screws, so they cannot be
removed.
6. Remove the four earth screws A (S02) that secure the main circuit board unit (201).
7. Remove the earth screws B (S02) that secures the main circuit board unit (201), and remove
the two screws (1008/S08) that secure the I/F circuit board unit (123).
Note:
The screws that secure the I/F circuit board unit (123) differs depending on the specifications.
• Serial I/F model : Hexagonal screw (1008)

• Ethernet I/F model : Screw (S08)

CAUTION:
When removing the main circuit board unit (201) in Step 8, be careful not to let it
touch the MCB frame assembly (1007).
8. Remove the main circuit board unit (201) and I/F circuit board unit (123).
9. Remove the I/F circuit board unit (123) from the main circuit board unit (201).
Serial I/F model

Earth screws A (S02)
Main circuit board unit (201) Earth screws A (S02)
I/F circuit board unit (123)

Acetate tape
Head FFC
Double-sided tape
1 way screws
Earth screw B (S02)
10 ± 3 mm
Hexagonal
screw (1008) Acetate tape
Figure 4-12

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Ethernet I/F model

Earth screws A (S02)
Main circuit board unit (201) Earth screws A (S02)
Acetate tape
Head FFC
Double-sided tape
1 way screws
Earth screw B (S02)
10 ± 3 mm
S08
Acetate tape
Figure 4-13

Assembly Points: (Serial I/F model only)

The I/F circuit board unit (123) is supplied as an ASP with the frame secured with two hexagonal
screws. When replacing the I/F circuit board unit (123), remove the hexagonal screws and frame
beforehand.
I/F circuit board unit (123)

Frame
Hexagonal screw
Figure 4-14
Assembly Points: (Ethernet I/F model only)

The I/F circuit board unit (123) supplied as an ASP includes a MAC address label and the SEAL E03.
After replacing the I/F circuit board unit (123), replace the MAC address label shown in Figure 4-15
and the SEAL E03 with included ones.
The board supplied as an AS parts.
I/F circuit board

unit (123)
MAC address label
SEAL E03
Figure 4-15
Assembly Points: (common)

• When installing the main circuit board unit (201), take care not to contact it with the MCB frame
assembly (1007). (Figure 4-12)
• When tightening the screws on the main circuit board unit (201), start tightening from the Earth
screw B (S02) first. (Figure 4-12)
Adjustment:
Adjustments must be carried out after the following part has been replaced.
• “Main circuit board unit (If connection with PC is available.)” on page 5-2

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Removing the MCB Frame Assembly
3. Remove the power switch assembly (111). (See page 4‐12.)
4. Remove the main circuit board unit (201) / I/F circuit board unit (123). (See page 4‐14.)
5. Remove the screw (S03) and two earth screws (S02) that secure the MCB frame assembly
(1007), and remove the MCB frame assembly (1007).
Earth screws (S02)

Screw (S03)
Section A Frame sheet
Main unit
Section A
Figure 4-16

Assembly Points:
• When installing the MCB frame assembly (1007), make sure that the frame sheets are applied on
the specified six points shown in Figure 4-17 on the MCB frame assembly (1007) according to the
standards.
Align with the edge

MCB frame assembly (1007) of the frame.
Apply so as to
cover the holes.
frame sheet
frame sheet
Apply so as to
cover the holes.
Align with the edge Align the corners of the

of the frame. frame with the diagonal
line of the frame sheet.
Align the corners of the

frame with the diagonal 0.5 to 1.5 mm
line of the frame sheet.
Figure 4-17
• Align the two dowels on the MCB frame assembly (1007) with the two holes on the main unit.
(Figure 4-16)
• When installing the MCB frame assembly (1007), make sure the section A of the Main Unit is
stacked on the frame sheet. (Figure 4-16)

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Removing the Panel Board Assembly
5. Remove the MCB frame assembly (1007). (See page 4‐18.)
7. Remove the screw (S06) that secures the panel board of the panel board assembly (506).
8. Release the lead wire of the panel board assembly (506) from the two hooks on the printer.

9. Remove the screw (S04) that secures the paper detector of the panel board assembly (506),
and remove the paper detector.
Assembly Points:
• Align the dowel on the paper detector with the hole on the main unit.
• Route the lead wires of the paper detector through the notch (A) of the main unit.
10. Remove the screw (S07) that secures the cover open detector of the panel board assembly
(506), and remove the panel board assembly (506).
Assembly Points:
• Align the dowel on the cover open detector with the hole on the main unit.
• Route the lead wires of the cover open detector through the two hooks and notches (A, B) of the main
unit.
• Secure the lead wires of the panel board assembly (506) with acetate tape as shown below.
For reassembly
Cover open detector
[Panel board assembly (506)]
Paper detector
Screw (S06)
[Panel board assembly (506)]
For reassembly
Screw (S07)
For reassembly
Hooks
Panel board
[Panel board
assembly (506)]
Screw (S04)
A
For reassembly
Lead wire of
Lead wire of cover paper
open detector detector
Lead wire of
cover open
detector
Figure 4-18
Adjustment:
• “Panel board assembly” on page 5-2

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Removing the Mechanism Unit
5. Remove the MCB frame assembly (1007). (See page 4‐18.)
6. Remove the autocutter cover (101). (See page 4‐3.)
Mechanism unit (122)
Figure 4-19
Assembly Point:
For arrangement of lead wires, see “Lead Wire Arrangements” on page 4-28.
Adjustment:
• “Mechanism assembly” on page 5-2

Removing the Upper Case

4. Remove the four screws (S05  2, S06  2) that secure the upper case (503).
5. Remove the screw (S06) that secures the panel board of the panel board assembly (506), and
remove the upper case (503).
Assembly Point:
Align the dowel on the upper case (503) with the positioning hole on the main unit.
Screws (S06)
Upper case (503)

Screw (S05)
Panel board
[Panel board
assembly (506)]
For reassembly Screw (S06)

Screw (S05)
Dowel and
positioning hole
Main unit
Figure 4-20

Confidential
Removing the Autocutter Unit
4. Remove the upper case (503). (See page 4‐23.)
6. Disconnect the connector (CN8) of the autocutter unit (504) from the main circuit board unit
(201), and pull out the lead wires from the hole of the MCB frame assembly (1007).

7. Remove the two screws (S05) that secure the autocutter unit (504), and remove the
autocutter unit (504).
Assembly Points:
• Align the four projections on the main unit with the two notches and two holes of the autocutter
unit (504).
• Pass the lead wires of the autocutter unit (504) through the hole on the MCB frame assembly
(1007).
Screws (S05)
Autocutter unit (504)
For reassembly
For reassembly

Main unit
Figure 4-21
Adjustment:
• “Autocutter unit” on page 5-2

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Removing the Thermal Print Head Assembly
CAUTION
❏ Note that the thermal head becomes very hot during operation. Be sure to wait
about 10 minutes after turning printer power off before beginning the following
procedure.
❏ When performing this procedure, be sure to use a grounded wrist band or take other
measures to protect against electrostatic charge. Failure to do so can result in
damage to the thermal head.
❏ Never touch the thermal element (the area that looks like it is marked with a thin
black line) of the thermal head with your hands. Doing so can damage the heating
element.
❏ Whenever there is dirt or any other foreign matter on the thermal head, clean it off
with a cotton swab moistened with alcohol.
4. Remove the upper case (503). (See page 4‐23.)
6. Remove the autocutter unit (504). (See page 4‐24.)
7. Remove the two screws (S05) that secure the pressurizing plate (502), and release the two
dowels of the pressurizing plate (502) from the two notches of the main unit by pushing it in
the direction of the arrow.
Assembly Point:
Align the two dowels of the pressurizing plate (502) with the two notches of the main unit.
CAUTION:
Be sure to hold the two head hold springs (505) while removing the pressurizing plate
(502). Otherwise, the head hold springs (505) may suddenly fly out, creating the
danger of eye injury.
8. While holding the head hold springs (505) so that they do not fly out, remove the
pressurizing plate (502) and two head hold springs (505).
Assembly Points:
• Insert the projection of the pressurizing plate (502) into the hole on the main unit.
• Align the two head hold springs (505) with each of the two dowels on the pressurizing plate (502)
and the thermal print head assembly (507).

9. Remove the thermal print head assembly (507).
Assembly Points:
• Align the four dowels of the thermal print head assembly (507) with the four notches on the main
unit.
For reassembly
Head hold springs (505)
For reassembly Dowels and notches

Pressurizing
plate (502)
Thermal print head

assembly (507)
Dowel and notch For reassembly

Dowel and notch
Screw (S05)
Projection and hole

Main unit
Screw (S05)
Figure 4-22
CAUTION:
After removing the thermal print head assembly (507), be sure to protect it against
electric charge damage by placing it in an anti-static bag.
Adjustment:
• “Thermal print head assembly” on page 5-2

Confidential
Lead Wire Arrangements
Lead Wires on the Mechanism Unit (122)
Assembly Points:
• Secure the Head FFC of the thermal print head assembly (507) with double-sided tape and
acetate tape to the MCB frame assembly (1007).
• Route the lead wire of the cover open detector through the two hooks shown in Figure 4-24.
• Secure the lead wire of the DK connector board assembly (126) with acetate tape to prevent the
wire from getting caught when assembling the lower case assembly (102).
Acetate tape
Double-sided
tape
MCB frame
assembly (1007)
Head FFC
[Thermal print head
Lead wire of assembly (507)
paper detector Lead wire of autocutter unit
Figure 4-23 Right side
Paper feed Lead wire of DK

motor cable connector board
assembly
Acetate tape
Hook
Lead wire of cover

open detector Hook
Figure 4-24 Left side

Lead Wires on the Main Circuit Board Assembly (201)
Assembly Points:
• Connect the head FFC [Thermal print head assembly (507)] to the connector on the main circuit
board unit (201), and then apply acetate tape according to the standard below.
Head FFC
[Thermal print head
assembly (507)
Lead wire of power

switch assembly
Acetate tape
10 ± 3 mm
Figure 4-25

Confidential
Connector Summary
Main Circuit Board Unit (201)
CN1
CN7 CN5
CN8
CN3
CN11
CN10
Figure 4-26
Table 4-1 Connectors

Connector Application No. of pins Color
CN1 Power switch assembly (111) 2 White
CN3 Panel board assembly (506) 8 White
CN5 Paper feed motor 4 White
CN7 I/F circuit board unit (123) --- Black
CN8 Autocutter unit (504) 4 White
CN10 Thermal print head assembly (507) 26 Black
CN11 DK connector board assembly (126) 5 White

Chapter 5
Adjustment / Setting
This chapter describes the adjustment items and the adjusting and checking procedures.
Note:
Before carrying out an adjustment, refer to “Adjustments for Each Part/Unit” on page 5‐2 and check the
required adjustment items and their procedures.
During the adjustment, make sure to check and follow the cautions indicated in the descriptions of each
adjustment item. If failed to do so, it may result in errors or damages in the product operations or
functions.
How to Carry Out the Adjustments

When repairing/removing a part or unit listed in “Parts/Units for which Adjustments are
Needed” on page 5‐1, make sure to refer to “Adjustments for Each Part/Unit” on page 5‐2 and
carry out all the necessary operations in the correct order.
Is the removed/replaced part or NO

No adjustment needed
unit listed on “Parts/Units for which
Adjustments are Needed” on
page 5-1?
YES
Refer to “Adjustments for Each

“Adjustment Items” on page 5-3
Part/Unit” on page 5-2 to confirm
the necessary items and their
“Adjustment and Check Using Adjustment
procedures.
Program” on page 5-4
Parts/Units for which Adjustments are Needed

The following table shows parts/units for which some adjustments are required when removing/
replacing them.
Category Ref # Repair Item Disassembly/Reassembly(Ref)

Printer mechanism 122 Mechanism unit Page 4-22
123 I/F circuit board unit Page 4-14
Circuit board 201 Main circuit board unit Page 4-14
126 DK connector board assembly Page 4-11
Sensor 506 Panel board assembly Page 4-20
504 Autocutter unit Page 4-24
Others
507 Thermal print head assembly Page 4-26
Rev. A Adjustment / Setting 5-1

Confidential
Adjustments for Each Part/Unit
The following table shows required adjustment items and their performing orders for each of
the removed or replaced parts/units.
Ref # Repair Item Adjustment Item RP*1 RM*2 Ref
1 Part replacement ✓ --- ---
2 Number of line feed count ✓ --- Page 5-19
122 Mechanism assembly 3 Head current_carrying count ✓ --- Page 5-19
4 Number of line feeds of head ✓ --- Page 5-19
5 Autocutter count ✓ --- Page 5-19
1 Backup wizard ✓ --- Page 5-8

Main circuit board unit 2 Part replacement ✓ --- ---
201 (If connection with PC is
available.) 3 Restore wizard ✓ --- Page 5-8
4 Drawer operation check ✓ --- Page 5-8
DK connector board 1 Part replacement ✓ --- ---

126
assembly 2 Drawer operation check ✓ ✓ Page 5-8

506 Panel board assembly
2 All function test ✓ ✓ Page 5-8
504 Autocutter unit 2 Autocutter count ✓ --- Page 5-19
3 A/C Durable inspection ✓ --- Page 5-8
2 Reset head energizing counter ✓ --- Page 5-19

507 Thermal print head assembly
3 Reset head line feed counter ✓ --- Page 5-19
4 Test print ✓ ✓ Page 5-19
5-2 Adjustment / Setting Rev. A

Adjustment Items
The following tables describe the adjustment items and their general outline.
Note:
*1: AP = “Adjustment Program”
*2: AT = Jig or Tool for the adjustment
❏ Adjustment and Check Using Adjustment Program
Adjustment Overview AP*1 AT*2 Page
Real time status Checks the printer status. ✓ --- Page 5-7
Printer sequence
• Print test pattern
• Drawer test
• All function Test
• Print self-test print
• Print printer detail information Performs adjustments and checks when replacing
parts/units.
✓ --- Page 5-8
• Firmware update
• Backup wizard
• Restore wizard
• Reset Error History
• A/C durable inspection
EPSON NV
Acquires, updates, reads and stores the printer’s
setting values.
✓ --- Page 5-10
Error history
Acquires, updates, reads and stores the printer’s
error history.
✓ --- Page 5-11
Memory switch
Acquires, updates, reads and stores the memory
switch.
✓ --- Page 5-12
Communication condition / Acquires, updates, reads and stores information on

✓ --- Page 5-15
Printer Status
User NVG the printer’s communication conditions.
Customize value
Acquires, updates, reads and stores information on
the printer’s customization.
✓ --- Page 5-15
Integrating counter
• Number of line feeds
• Head current_carrying
count
• Number of line feeds of
Resets the counters for this printer. ✓ --- Page 5-19
head
• Autocutter
• Working Time

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Adjustment and Check Using Adjustment Program
This section describes the basic operations of the Adjustment Program.
System requirements
OS Windows XP (32 bit)

Windows 7 (32 bit/64 bit)
Memory 10MB or more
Installation
1. Decompress the downloaded program.
2. Double‐click “AP_TM‐T20II_VXXX.exe” in the decompressed folder.
The installation program of Adjustment Program starts.
3. Setup Wizard screen appears, click [Next].
Figure 5-1 Setup Wizard screen
4. Install Folder screen appears, specify a folder and click [Next].
Figure 5-2 Install Folder screen

5. Confirm Installation screen appears. and then click [Next], installation begins.
Figure 5-3 Confirm Installation screen
6. When installation is complete, Installation Complete screen appears, then click [Close].
Figure 5-4 Installation Complete screen

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Startup the Adjustment Program
1. Click “Start” ‐ “Program” ‐ “TM‐T20II Adjust Program” to display the top screen of the
Adjustment Program.
2. Select the connection status of the printer.
Note:
For Ethernet Interface models, use the Ethernet connection because the USB connector cannot be used.
Figure 5-5 Top screen
Note:
Before executing the communication test, set the roll paper to prepare the printer for printing.
3. Click Communication test. The communication status for the connected printer is
confirmed. When communication with the printer is performed correctly, the following
message appears.
Figure 5-6 Communication Test

Adjustment Program Contents
Real-Time Status
This is to check the printer status in real‐time.
Note:
"Real Time Status" does not function unless memory switch 1-3 "Conditions of BUSY" is set to "Received
buffer full".
Table 5-1 Real Time Status

Item Description
Drawer kick connecter #3 Pin : “H” Displays the status of drawer kick connector #3 Pin.
Off line Displays the connection status.
Reserved Not used
Reserved Not used
Cover open Displays the open/closed status of the roll paper cover assembly (106).
Feeding... The paper feed status is displayed.
Printing stopped by paper end. Displays the status of printing interruption due to paper end.
Error occurred. Displays the occurrence status of each error.
Reserved Not used
Autocutter error occurred. Displays the occurrence status of autocutter error.
Unrecoverable error occurred Displays the occurrence status of unrecoverable error.
Automatically recoverable error occurred. Displays the occurrence status of automatically recoverable error.
Reserved Not used
Reserved Not used
Roll paper end Displays the occurrence status of roll paper end error.
Reserved Not used

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Printer Sequence
This is to perform the adjustment status after replacing parts.
Table 5-2 Printer Sequence

Item Description
Print Test pattern Prints printer information or basic patterns.
Drawer test Carries out the drawer operation check.
All Function Test Checks all functions of the printer and prints the report.
All function test includes the following four kinds.
❏ Prints receipt test pattern
Prints printer information and basic patterns.
❏ Status Printing
Prints each setting information on the printer.
❏ Confirms sensor working
Carries out the following operation tests.
•Paper detector
•Cover open detector
•Feed button
•Drawer kick connector #3 Pin
❏ Report printing
Prints the result of All function test.
Print self-test print Prints self-test print. (See “Self-test” on page 3-3)
Print printer detail information Prints the detailed setting information and basic patterns.
Firmware update Writes the firmware file to the printer.
Backup wizard Backup the user data and printer information.
Restore wizard Restores the backed-up user data.
Reset Error History Resets the error history of the printer.
A/C Durable inspection Performs the A/C durable inspection to confirm the durability of
autocutter and the print quality. (The number of inspections to perform
can be specified.)

Printer Status
This is to acquire, update, read and store the printer settings.
The following buttons appear on each screen. Click the buttons to perform each operation.
Table 5-3 Printer Status

Item Description
Get status Acquires the setting values from the connected printer.
Set status Sets the updatable setting values among the displayed setting values.
Save status Stores the displayed setting values to the file.
Read status Read the setting values stored in the file.

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EPSON NV
The setting values stored in the EPSON NV is displayed.
Table 5-4 EPSON NV

Item Description Setting Value
Printer ID Maker name Displays the maker name stored in the printer. ---
Printer name Displays the printer name stored in the printer. ---
Serial No. Displays serial number stored in the printer. ---

Configure the serial number here if the number of
the replaced printer and the stored number differ.
Firm version Displays the firmware version mounted in the ---

printer.
Multi Language Displays the multi language installed ---
EPSON NV Maker Name Displays the maker name stored in the printer. ---
Model Name Displays the model name stored in the printer. ---
Serial Number Displays the serial number stored in the printer. ---
Configure the serial number here if the number of
the replaced printer and the stored number differ.
Power ON Displays the status of power ON notification. Disable, Enable

Notification
USB discrimination Displays the USB discrimination information. ---

information
USB serial No Displays the USB serial number. ---

Error History Information

The error history information stored in the NV memory is displayed.
Table 5-5 Error History Information

Item Description
Error Displays the name of the errors which occurred before.
Time Displays the time between the power-on to the error occurrence.

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Memory switch
The setting values of the memory switch are displayed.
❏ Memory switch 1
Table 5-6 Memory Switch 1

1 Reserved Not used ---
2 Receive buffer Sets the capacity of receive buffer. 4K bytes, 45 bytes

capacity
3 Conditions of BUSY Sets to become BUSY status. Offline or received buffer full,
Received buffer full
4 Data containing Data reception error Prints “?“, Ignored

receive error
5 Auto carriage return Sets the auto line feed. Invalid, Valid

❏ Memory switch 5
Table 5-7 Memory Switch 5

1 USB power-saving Sets the USB power-save mode. Valid, Invalid
2 Receive buffer BUSY Sets the condition of BUSY release for Remainder 256 byte,
release receive buffer. Remainder 138 byte

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Communication Condition / User NVG
The communication condition stored in the NV memory is displayed. The values of the
communication condition can be changed by selecting values and clicking the [Set status]
button.
Table 5-8 Communication Condition / User NV / User NVG

Baud rate Sets the baud rate of communication. 2400, 4800, 9600, 19200, 38400,
57600, 115200
Parity Sets the parity of communication. None, Odd, Even
Flow control Sets the flow control of communication. DTR/DSR, XON/XOFF
Data length Sets the data length of communication. 7 bit, 8 bit
USB Class Sets the USB class. Vender Class, Printer Class
User NVG used capacity Displays the used capacity of the user NV ---
graphics memory.
User NVG remaining Displays the remaining capacity of the ---

capacity user NV graphics memory.

Customize Value
The customized values stored in the NV memory are displayed. The values in this screen can be
changed by selecting values and clicking the [Set status] button.
❏ Customize value 1
Table 5-9 Customized Value 1

Item Description Setting Values
Roll Paper Width Sets the paper width. 80 mm, 58 mm
Print Density Sets the print density. level 1 - level 7
Printing speed Sets the print speed. level 1 - level 13
Character-code table Sets the character-code table to use. Page 0 - Page 5,

initial value Page 11 - Page 21, Page 26,
Page 30 - Page 53 (XXXX)*,
Page 255 (Custom page)
Initial value of Sets the international characters to use. U.S.A., France, Germany, U.K.,
international character Denmark I, Sweden, Italy, Spain I,
Japan, Norway, Denmark II, Spain
II, Latin America, Korea, Slovenia/
Croatia, China, Vietnam, Arabia
Selection of interface Sets the UIB (User Interface Board). UIB Fixed, Built-in USB Fixed, UIB/
Built-in USB Automatic change
Digit number emulation Sets the print digit. Standard digit mode/42 digit mode
mode
Note *: In (XXXX), the name of the corresponding character code table is indicated.

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❏ Customized value 2

Power supply capacity Sets the capacity of the power supply. Level 1: Low, Level 2: Medium,
Level 3: Height
Automatic cutting when Sets whether to perform autocut when Disable, Enable
Cover closes roll paper cover is closed.
Automatic reduction in Sets the automatic paper reduction Un-reduced / reduce

the above blank function.
Automatic reduction in Un-reduced / reduce

the under blank
Amount of reduction in Un-reduced / reduce 25% / reduce

the interlinear space 50% / reduce 75%
Amount of reduction of Un-reduced / reduce 25% / reduce

line feed 50% / reduce 75%
Amount of reduction of Un-reduced / reduce 25% / reduce

height of bar code 50% / reduce 75%


Automatic replacement Sets the automatic replacement of font A. Font A (no replacement) , Font B,
of font A Special font A. Special font B
Automatic replacement Sets the automatic replacement of font B. Font A , Font B (no replacement),
of font B Special font A. Special font B
Selection of valid buzzer Selects enable or disable the optional Buzzer Off/External optional buzzer/
buzzer. Built-in buzzer
Buzzer rumbling numbers Sets the number to sound the buzzers Not sound, Sound once, Keep
on errors when error occurs. ringing
Buzzer rumbling pattern Sets the sound pattern for autocut

on auto-cutting command. Pattern A ~ Pattern E
command
Buzzer rumbling numbers Sets the number to sound the buzzers for
on auto-cutting autocut command. Not sound, Sound once
command
Buzzer rumbling pattern Sets the sound pattern of the buzzers for
on specified pulse specified pulse occurrence command 1. Pattern A ~ Pattern E
generation command 1

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on specified pulse specified pulse occurrence command 1. Not sound, Sound once
Buzzer rumbling pattern Sets the sound pattern of the buzzers for
on specified pulse specified pulse occurrence command 2. Pattern A ~ Pattern E
on specified pulse specified pulse occurrence command 2. Not sound, Sound once
Logo entry size Selects the scale when saving the Standard logo mode/180 dpi logo
compatible mode graphic data downloaded. mode

Integrating Counter
The values of the accumulated counter are displayed. By specifying a certain counter (with a
check mark) and updating the status, you can reset the specified counter.
Table 5-13 Integrating Counter

Item Description
Number of line feeds Total number of line feeds is displayed.
Head current_carrying Total count of current carrying of the printhead is displayed.

count
Number of line feeds of Number of line feeds to the printhead is displayed.

head
Autocutter Total operation count of the autocutter is displayed.
Working Time Total operation time of the printer is displayed.

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Chapter 6
Maintenance
This chapter provides information on how to maintain the TM‐T20II in its optimum operating
condition.
Cleaning
CAUTION:
Never clean the product with alcohol, benzine, thinner, or other such solvents. Doing so
may damage or break the parts made of plastic and rubber. However you can clean
the thermal print head with alcohol.
Cleaning the Printer Case

Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp
cloth.
Cleaning the Print Head

To keep good print quality, it is necessary to clean the print head regularly (approximately every
3 months). Perform the cleaning of the print head as follows:
CAUTION:
When cleaning the print head or the frame on the side of the print head, do not touch it
immediately after printing because it may be very hot. Wait for a while until the
temperature goes down.
Do not damage the print head by touching it with any metal objects.
1. Power off the printer.
2. Open the roll paper cover.
Rev. A Maintenance 6-1

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3. Remove any dirt on the thermal element of the print head with a cotton swab slightly
moistened with an alcohol solvent (ethanol or isopropyl alcohol).
Notes:
• Depending on the roll paper used, paper dust may stick to the platen roller and paper detector.
To remove the paper dust, clean the platen roller and paper detector with a cotton swab
moistened with water.
• Be sure to turn on the printer after alcohol solvent or water is completely dried off.
Print head
Figure 6-1
Cleaning the Platen Roller

1. Power off the printer.
2. Remove the platen sub assembly. (See “Removing the Platen Assembly” on page 5.)
3. Remove any dirt on the platen roller with a cotton swab slightly moistened with water.
Note:
Be sure to turn on the printer after water is completely dried off.
6-2 Maintenance Rev. A

Appendix A
Parts List and Tool List
Parts List
Reference Number Order
Parts
Ref.# Name in this manual Name in parts price list Qty. Note
supply
101 Autocutter cover COVER,A/C,** 1 Yes
102 Lower case assembly CASE,LOWER,** ASS'Y 1 Yes
103 Rubber foot RUBBER FOOT 4 Yes
104 Lever spring SPRING,LEVER 1 Yes
105 Open lever LEVER,OPEN,** 1 Yes
COVER,ROLL PAPER.BC
106 Roll paper cover assembly 1 Yes
ASS'Y,82II,**
107 Blade holder spring SPRING,BLADE HOLDER 1 Yes
108 Platen shaft bearing SHAFT HOLDER,PLATEN 1 Yes
109 Fixed blade FIXED BLADE 1 Yes
110 Platen assembly PLATEN ASS'Y 1 Yes
111 Power switch assembly POWER SWITCH ASS'Y,** 1 Yes
112 AC adapter AC ADAPTER,** 1 Yes
114 Power switch cover COVER,POWER SWITCH,** 1 Yes
115 Wall hanging plate PLATE,WALL HANGING 1 Yes
116 Rubber foot RUBBER FOOT,B 4 Yes
117 Paddle pocker switch cover COVER,PADDLE ROCKER SWITCH 1 Yes
118 SW panel label LABEL,SW PANEL,** 1 Yes
For 58 mm
119 Roll paper guide assembly GUIDE,ROLL PAPER ASS'Y 1 Yes
paper width
120 AC cable AC CABLE,R,** 1 Yes
122 Mechanism unit MECHANISM ASS'Y,T20II,** 1 Yes
For serial I/F

123 I/F circuit board unit RS-232 I/F CIRCUIT BOARD UNIT,** 1 Yes
models
ETHERNET I/F CIRCUIT BOARD For ethernet I/F

123 I/F circuit board unit 1 Yes
UNIT,**,ASP models
For serial I/F

125 USB cable USB CABLE 1 Yes
models
126 DK connector board assembly CIRCUIT BOARD,DK ASS'Y,** 1 Yes
128 UIB caution label LABEL,CAUTION,UIB 1 Yes
165 Media caution label LABEL,MEDIA CAUTION 1 Yes
199 Energy star label LABEL,ENERGY STAR,BK,12 1 Yes
Rev. A Parts List and Tool List A-1

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Parts
Ref.# Name in this manual Name in parts price list Qty. Note
supply
201 Main circuit board unit MAIN CIRCUIT BOARD UNIT,T20II,** 1 Yes
501 Caution seal SEAL,CAUTION,HEAD B 1 Yes
502 Pressurizing plate PLATE,PRESSURIZING,** 1 Yes
503 Upper case CASE,UPPER,** 1 Yes
504 Autocutter unit AUTO CUTTER UNIT,T20II 1 Yes
505 Head hold spring SPRING,HEAD HOLD 2 Yes
506 Panel board assembly CIRCUIT BOARD,PANEL ASS'Y 1 Yes
507 Thermal print head assembly THERMAL PRINT HEAD,** ASS'Y 1 Yes
SCREW,DETECTOR
508 NE detector adjustment screw 1 Yes
ADJUSTMENT,N.E.
1002 Lower plate --- 1 No
1003 Roll paper cover unit --- 1 No
1004 Lever shaft --- 1 No
1005 Cover open lever --- 1 No
1006 Roll paper cover frame assembly --- 1 No
1007 MCB frame assembly --- 1 No
For serial I/F

1008 Hexagonal screw --- 2 No
models
E01 E-ring E-RING,2,F/UC-3C 1 Yes
E02 E-ring E-RING,2.5,F/UC-3C 1 Yes
E03 E-ring E-RING,1.5,F/ZN-3C 1 Yes
N01 Nut H.N.-1,3,F/ZN-3C 1 Yes
S01 Screw C.B.S-TITE SCREW,3X8,F/ZN-3C 3 Yes
S02 Earth screw SCREW,EARTH,3X6 11 Yes
S03 Screw C.B.P-TITE SCREW,3X8,F/ZN-3C 5 Yes
S04 NE detector screw SCREW,N.E.DETECTOR 1 Yes
S05 Screw C.B.S-TITE SCREW,3X6,F/ZN-3C 6 Yes
S06 Screw C.B.P-TITE SCREW,3X8,F/ZN-3C 3 Yes
S07 Screw C.P.SCREW,1.6X6,F/ZN-3C 1 Yes
For ethernet I/F

S08 Screw C.P.S-TITE(O)SCREW,3X6,F/ZN-3C 2 Yes
models
--- Corrugated pad CORRUGATED PAD,TMT88V 1 Yes
--- Individual box INDIVIDUAL BOX,TMT88V,OES 1 Yes
--- Pad assembly PAD SET,TMT20 1 Yes
--- Protective bag PLASTIC PROTECTIVE BAG,PRINTER 1 Yes
A-2 Parts List and Tool List Rev. A

Tools
Tool required for repair is listed below.
Tool Purpose ASP Note
All function test

TM-T20II Adjustment Program ---
Self-test
Rev. A Parts List and Tool List A-3

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Screw Types
Head (side) Washer (assembled)
Head (top)
Body
Table A-1 Screw types

Head (top) Head (side) Body Washer (assembled)
C (Cross) P (Pan) S-tite (S) (Spring lock washer)
B-tite
B (Bind) (S-P1)/(S-P2)/(S-P3)/(S-P4)
(Spring lock washer +
plain washer)
P-tite
C (Cup)
(O) (Outside-toothed
T-B lock washer)
(P1)/(P2)/(P3)/(P4)
(Plain washer)
(O-P1) (Outside-toothed
washer + plain washer)
A-4 Parts List and Tool List Rev. A

Appendix B
Exploded Diagrams
122
Exploded Diagrams S06
S05
TM-T20II S06
165
106 S02
1006
11 128
107
1007
101 126
102
109
S02
104
1004
S03
110 S03
S03 S02 S02
108 201 123
E02 S02 199 103
105
E01 S01
103
1005 8 103
1003 5 1 S01
11 A
111 S01
S02 10 6 A 103
3
1 S02
S02
1002 S02
S02 S02
Rev. A Exploded Diagrams B-1

Printer Mechanism Assembly
503
506
S05
S05
S05
3
8
S06
504
501
S07
506
S05
S04
S05
506
505 5
10
505
502 507

Attachment
For 58 mm paper width
119
120
112
125
118 117
115
114
116
116
A
115
116
A
116
116 S03
S03
116

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EPSON® and ESC/POS® are registered trademarks of Seiko Epson Corporation.

Safety Precautions on Handling

Safety Precautions on Maintenance/Repair/Inspection

To prevent the possibility of electrical shock, do not perform maintenance, repair, or

Do not use an alcohol, benzine, thinner, trichloroethylene, or ketone-based solvent to

About this Manual

Aim of the Manual

Chapter 2 Handling Gives information on how to handle and operate the

Chapter 3 Troubleshooting Explains how to troubleshoot problems.

Chapter 5 Adjustment / Setting Provides methods for adjustment and setting.

Chapter 6 Maintenance Describes routine maintenance procedures, such as

Appendix B Exploded Diagrams Provides exploded diagrams for the TM-T20II.

Chapter 1 Product Overview

Chapter 4 Disassembly and Assembly

Appendix A Parts List and Tool List

Appendix B Exploded Diagrams

Revision Page Altered Items and Contents

Rev. A All First release

Figure 1-1 Product overview

Rev. A Product Overview 1-1

1-2 Product Overview Rev. A

Item 80 mm paper width 58 mm paper width

Print method Thermal line printing

Print direction Unidirectional with friction feed

Text: 200 mm/s {7.87"/s}

Font A: 0.25 mm {0.01"} (2 dots)

Paper feed speed 200 mm/s {7.87"/s} continuous paper feed

Line spacing (default) 3.75 mm {0.15"}

Overall dimensions 146 × 140 × 199 mm {5.75 × 5.51 × 7.83"} (H × W × D)

Weight (mass) Approximately 1.7 kg {3.74 lb}, except for paper

Receive buffer 4 KB/45 bytes

Rev. A Product Overview 1-3

Item 80 mm paper width 58 mm paper width

Standard/double-height/double-width/double-width and double-height

Font A: 12 × 24; (including 2-dot horizontal spacing)

*: Font A is the default.

Item 80 mm paper width 58 mm paper width

Paper type Specified thermal paper

Form Roll paper

Maximum outside 83 mm {3.27"}

Roll paper spool Inside: 12 mm {0.47"}; Outside: 18 mm {0.71"}

Roll width when taken 80 mm + 0.5 mm / - 1mm 58 mm + 0.5 mm / - 1mm

Thermal paper type NTP080-80 NTP058-80

1-4 Product Overview Rev. A

•USB + Serial I/F: USB (USB 2.0 Full-speed)/Serial (RS-232)

Supply voltage DC+24 V ± 7%

Coverage rate approx. 18 %: approx. 1.8 A

MTBF 360,000 hours

Operating: 5 to 45 °C {41 to 113 °F}

Noise Operating: approx. 55 dB (at the bystander position)

Rev. A Product Overview 1-5

Cover open detector

Cover open detector

1-6 Product Overview Rev. A

Item Specifications Default

Roll paper width 58 mm/80 mm 80 mm

Print density Levels 1 - 7 Level 4 (standard)