Clinic Regulations

Welcome to the MPC . We look forward to helping you achieve your health goals.

You have the right to expect effective healthcare delivered in a respectful environment, and we are
100% committed to providing nothing less.

To avoid possible confusion later, we’d like to review some of our clinic procedures.

1. APPOINTMENT CANCELLATIONS & NO-SHOWS: We try to provide help to as many people as

possible,and run a substantial wait list for our services. Therefore, appointments must be
cancelled at least 48 hours before the scheduled appointment, so we can provide those times to
other patients.
2. To cancel an appointment, call (---------)

Starting Mach 1, 2023, the clinic may charge a (-----) fee if you do not show up for your appointment or
cancel with less than 48 hours notice.

This cost is a patient responsibility, as insurance will not cover such fees.

If you do not show up for two (2) consecutive scheduled appointments, without canceling them

within the 48 hour window, we may assume you are no longer interested in receiving treatment here
and close your case.

3. MEDICATION REFILLS: We do not provide routine prescription refills by phone. Please make sure
to schedule an appointment with your provider at least one (1) week before your medication
runs out.
If you find you are out of medications
prior to your next scheduled visit, we have walk-in clinic hours available on (------) from
(---time--)

There you will see a covering provider who can provide a bridge prescription until your next scheduled
appointment with your usual provider.

These visits will be charged , and usual copays apply.

No medication changes or additions will be made in the walk-in clinics.

4. CONTROLLED SUBSTANCES: If you are treated with certain sedative or stimulant medications, please
note dispensing of these is highly monitored by the (----). We reserve the right not to replace lost
prescriptions prior to

their usually scheduled refill dates.

5. CONTACTING YOUR PROVIDER:

a) Routine phone calls are accepted by the MCP Call Center between 9:30 AM and 7:30 PM, Sunday
through Thursday at (-----). Staff will gather details and forward them to your provider, who may
contact you within 72 hours.
Please make sure to give any updated phone numbers when you call so we can reach you back if
needed.

Please do not email clinicians directly, since emails are not part of the medical record system and are
very difficult to track.

b) Emergency phone calls: If you are experiencing a life-threatening emergency, please call 999 or go to
your nearest emergency department MPC doesn’t provide emergency service.

5. AFTER HOURS PHONE CALLS: If you have concerns that cannot wait to be addressed during regular
business hours, please call the clinic call center and leave a message and will be back to you as soon as
possible.