FUNDAMENTAL OF MANAGEMENT13th of June, 2023

FUNDAMENTALS
OF
MANAGEMENT

SUBMITTED BY:
 FAHAD SHAHID (15989)
 NOMAN UR REHMAN (16376)
 SANAN AHMED (15911)
 SHARIQ KHAN (14136)
 UMER KHAN (16375)

SUBMITTED TO:
MA’AM MARIA ADEEL

FINAL PROJECT:
MEEZAN BANK PRIVATE LTD.

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TABLE OF CONTENT 2

 Introduction 3

 Profile of Organization 4
 Vision & Mission 4
 Objectives and Goals 5
 Problem Area Identification 6

 Data Collection 7
 The objective of Study 7

 Designing of Questioners 8

 Analysis and Interpretation of Data 10

 Findings 10

 Recommendations for Improvement 10

 Recommendations for Improvement 11

 Limitations 12

 Analysis and Interpretation of Bank's Data 14

 Conclusion 15

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Introduction
Meezan Bank Pvt Ltd is a leading Islamic bank that has established itself as a prominent financial
institution in the banking sector of Pakistan. With a rich history spanning over two decades,
Meezan Bank has successfully combined Islamic principles with modern banking practices to cater
to the diverse financial needs of its customers.

Founded in 1997, Meezan Bank was the first Islamic bank to be granted a commercial banking
license in Pakistan. Since its inception, the bank has strived to provide Shariah-compliant banking
solutions that align with the ethical and religious values of its customers. Meezan Bank's
unwavering commitment to upholding the principles of Islamic finance has earned it recognition
as the "Best Islamic Bank in Pakistan" by numerous international institutions.

One of the key strengths of Meezan Bank lies in its comprehensive range of products and services
designed to cater to both individuals and businesses. The bank offers a wide array of Islamic
financial solutions, including current and savings accounts, home financing, car financing, personal
financing, and investment products. Meezan Bank's innovative offerings and customer-centric
approach have enabled it to build long-lasting relationships with its clients, contributing to its
steady growth and success.

Meezan Bank places great emphasis on technology and innovation to enhance customer
experience and streamline its operations. The bank has invested significantly in digital
transformation initiatives, including online banking services, mobile banking applications, and
electronic payment systems. These initiatives have empowered customers with convenient and
secure access to their accounts, enabling them to perform transactions, make payments, and
manage their finances efficiently.

As an institution committed to social responsibility, Meezan Bank actively engages in corporate

philanthropy and community development initiatives. The bank supports various educational,
healthcare, and environmental projects, striving to make a positive impact on society. Through its
dedicated Corporate Social Responsibility programs, Meezan Bank demonstrates its commitment
to contributing to the betterment of communities and the welfare of the less privileged.

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With a network of branches and ATMs across the country, Meezan Bank has successfully
expanded its reach, ensuring accessibility to its services for customers in both urban and rural
areas. The bank's professional and highly skilled team of employees is committed to delivering
exceptional customer service, providing personalized assistance and expert advice to help
customers achieve their financial goals.

In conclusion, Meezan Bank Pvt Ltd stands as a leading Islamic bank in Pakistan, dedicated to
providing Shariah-compliant banking solutions that meet the evolving needs of its customers.
With its unwavering commitment to ethical practices, innovative approach, and customer-centric
focus, Meezan Bank continues to play a vital role in promoting Islamic finance and contributing to
the growth and development of the financial sector in Pakistan.

Profile of Organization

Vision:
Meezan Bank's vision is to be the premier Islamic bank, globally recognized for its excellence,
innovation, and customer-centric approach. "Empowering dreams, transforming lives - together
we build a prosperous and ethical future."

Mission:
The mission of Meezan Bank is to be the preferred choice for individuals and businesses seeking
Shariah-compliant banking solutions. With a strong commitment to ethical practices, the bank
aims to provide innovative financial products and services that meet the diverse needs of its
customers while adhering to the principles of Islamic finance.

At the core of Meezan Bank's mission is the goal to create sustainable value for all stakeholders.
The bank seeks to build long-term relationships with its customers by delivering exceptional
service, maintaining transparency, and fostering trust. By understanding and addressing the
unique financial requirements of individuals, families, and businesses, Meezan Bank aims to
become a trusted financial partner on their journey toward prosperity.

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Meezan Bank is dedicated to fostering financial inclusion and literacy, particularly within the
underbanked segments of society. Through accessible and user-friendly banking solutions, the

The bank strives to empower individuals and businesses, enabling them to make informed
financial decisions and achieve their goals.

In line with its commitment to social responsibility, Meezan Bank actively supports community
development initiatives. The bank believes in giving back to society by investing in education,
healthcare, and environmental sustainability. By contributing to these areas, Meezan Bank aims
to make a positive impact on society and contribute to the overall welfare and progress of the
communities it serves.

Furthermore, Meezan Bank recognizes the importance of continuous innovation and

technological advancement in today's fast-paced world. The bank is dedicated to leveraging
cutting-edge technologies to enhance customer experience, streamline processes, and offer
convenient digital banking solutions.

In summary, Meezan Bank's mission is to provide exceptional Shariah-compliant banking services

that empower individuals and businesses, foster financial inclusion, and create sustainable value
for all stakeholders. With a focus on ethical practices, customer satisfaction, social responsibility,
and innovation, Meezan Bank strives to be a leading force in the Islamic banking industry,
contributing to the economic growth and well-being of the communities it serves.

Objectives and goals:

The objectives and goals of Meezan Bank Pvt Ltd. are closely aligned with its vision and
mission statement. Some of the key objectives and goals of the bank are:

 To be a leading financial institution in Pakistan: Meezan aims to be a leading player

in the Pakistani banking industry by providing innovative and customer-centric
solutions to its clients.

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 To provide efficient and high-quality banking services: Meezan's goal is to provide

efficient, innovative, and customer-centric banking products and services that meet
the needs of its diverse customer base.

 To achieve sustainable financial performance: Meezan aims to achieve sustainable

financial performance by building a strong and sustainable business model and
creating a culture of excellence and ethical conduct.

 To support the economic development of Pakistan: Meezan is committed to supporting

the economic development of Pakistan by providing quality banking services and
supporting
 various social and economic development initiatives in the communities where it operates.

 To expand the branch network: Meezan's objective is to expand its branch network
across Pakistan and other countries to provide easy access to banking services for its
customers.

 To develop and implement innovative products and services: Meezan’s goal is to

develop and implement innovative products and services that meet the changing
needs of its customers.

 ZTo attract and retain the best talent in the industry: Meezan aims to attract and
retain the best talent in the industry by providing a positive work environment and
opportunities for professional growth and development.

 To maintain the highest standards of ethical conduct: Meezan is committed to maintaining

the highest standards of ethical conduct and adhering to all relevant laws and regulations.

In conclusion, the objectives and goals of Meezan Bank Pvt Ltd align with its vision and

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mission statement, which is to be a leading financial institution in Pakistan, providing

innovative and
customer-centric solutions to its clients, while contributing to the economic development of
the country. The bank's focus on customer service, efficiency, innovation, and ethical conduct
are key drivers of its success.

Problem Area Identification

Some possible problem areas that Meezan Bank Pvt Ltd. may be facing are:

1. Increasing competition: The banking industry in Pakistan is highly competitive, and

Meezan Bank may be facing increased competition from both domestic and foreign
banks. This can lead to pressure on the bank's profitability and market share.

2. Low-interest rate environment: Low-interest rate environment can affect the

bank's net interest margin and profitability.

3. Cybersecurity threat: With the increasing use of digital banking services, Meezan
Bank may be facing increased cybersecurity threats that can lead to financial losses
and damage to its reputation.

4. Regulatory compliance: Meezan may be facing challenges in meeting the

increasing regulatory requirements and compliance with laws and regulations.

5. Asset quality and Non-performing loans: Meezan may be facing challenges

with asset quality and managing non-performing loans, which can lead to
financial losses and impact the bank's profitability.

6. Financial inclusion: Meezan may be facing challenges in promoting financial

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inclusion in the underbanked and unbanked segments of society.

7. Human resources and talent retention: Meezan may be facing challenges in

attracting and retaining the best talent in the industry.

It's worth noting that this is not an exhaustive list of problem areas that the bank may be
facing, and it is important to conduct further research and analysis to identify the specific
issues and
challenges that the bank is facing.

Data Collection
This project documents consist of a Primary Source of Information and a
Secondary Source of Information.

Primary Source of Information has been collected via visiting the Branch
Manager Muhammad Arif & Malik Muhammad Annus main (Business
Development Officer) of Meezan Bank Pvt Ltd. Joffa Tower branch which is
located Joffa Towers, Main University Rd, Gulshan-e-Iqbal, Karachi.

The Secondary Source of Information is the official website of Meezan Bank Pvt Ltd.

https://www.meezanbank.com/.

Objectives of The Study:

The specific objectives of this study are as follows:

1. To evaluate the bank's financial performance: The study will analyze the bank's
financial performance over some time and assess its profitability, liquidity, solvency,

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and efficiency.

2. To understand the bank's business model: The study will examine the bank's
business model and its key revenue streams, as well as its target market segments
and customer base.

3. To analyze the bank's product and service offerings: The study will review
the bank's product and service offerings and assess their competitiveness in the
market.

4. To evaluate the bank's risk management practices: The study will assess the
bank's risk management practices and identify areas of potential risk.

5. To analyze the bank's competitive position: The study will compare

the bank's performance and market position to that of its competitors.

6. To identify the bank's opportunities for growth: The study will identify
opportunities for growth and expansion for the bank.

7. To provide recommendations for improvement: Based on the findings of the

study, the report will provide recommendations for improvement that the bank can
implement to enhance its performance and competitiveness.

Overall, this study aims to provide an in-depth analysis of Meezan Bank Pvt Ltd. and to identify
the key factors that are driving its performance. The study will provide valuable insights into
the bank's operations and help to inform strategic decision-making

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Designing of Questioners
Q) Which channels does Meezan Bank Pvt Ltd use for hiring employees?

Ans) Channels used by Meezan Bank Pvt Ltd for hiring employees.
a) Advertisement on Websites,
b) Word of mouth (Individual References)

Q) How does Meezan Bank Pvt Ltd plan training and development needs for
employees?
Ans) It is a perpetual exercise where senior employees are assigned a task to brief
and train juniors with the bank’s policies and engenderer. The seniors customarily
got updated by the top management in terms of the latest vicissitudes in rules and
regulations in the banking industry. Conventional compulsory tent and training are
conducted utilizing onsite/offsite and online training modules. To keep the
employees incentivized, the training and passing of tests are made part of the
annual appraisal as well.

Q) What issues bank face during working hours?

Ans) Issues faced by Meezan Bank Pvt Ltd employees are all of the following.
1) Network and System Failures.
2) Cash availability.
3) Lack of innovation.

Q) How does your organization set targets?

Ans) Our corporation sets targets monthly for the Branch level, every branch has its
target according to its performance, capacity, and the number of accounts
and deposits mobilization.

Q) Do your organization archive its target?

Ans) Mostly affirmative, in terms of deposits mobilization and profit, targets are
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achieved as the bank is in expanding mode and opening branches in other provinces
well in
subsisting Network of branches is ample to cater to the desideratum of the public
at astronomically immense and withal the targets are always achieved.

Q) Why do employees resign from Bank?

Ans) Employee turnover in Meezan Bank Pvt Ltd is due to the following factors.
1) Research shows that 80% of employees criticize bosses, not
organizations which are quite common in most of this bank’s
branches.
2) Better prospects.
3) Competitors are trying to capture markets by giving their employees
better wages and early promotions.

Q) What are your marketing strategies?

Ans) Marketing strategies include the following.

a) Advertisement of products on the bank’s website and various
online outlets.
b) Active presence on social media websites such as Facebook, Twitter,
and Instagram.
c) At times high rates of returns are offered to mobilize deposits
from competing banks.

Q) Which type of loan does your bank offer?

Ans) Meezan Bank offers a variety of loans, including home financing, car financing,
personal financing, business financing, and Islamic credit cards, all of which adhere to
the principles of Islamic finance.

Benchmarks
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Organizations Meezan Bank Pvt Ltd International Industries

Pay Scale Rs 25,000/- to Rs 30,000/= $ 3,000

Training & Development 1 month for freshers (Newly 1 month for freshers
hired candidates)

Compensation 3 bonuses annually, 1 bonus 5% on the annual bonus

on appraisal, and 2 festival
bonuses.

Performance & Annual performance appraisal 360 appraisal system

Management

Analysis and interpretation of data

Findings:
“Meezan Bank Pvt Ltd has played a vital role in the economy through the mobilization
of untapped local resources, promoting savings, and providing funds for investment.
Meezan Bank Pvt Ltd has the privilege to discharge its responsibilities toward national
prosperity and progress.”

Recommendations for Improvement:

There are several potential recommendations for improvements for a bank, which could include:

1. Risk management: Review and enhance the bank's risk management practices to
ensure that risks are identified and mitigated in a timely and effective manner.

2. Technology: Invest in new technology to improve the bank's efficiencies and

customer services, such as mobile banking and online account management.

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3. Customer service: Improve the quality of customer service by providing training to

staff and implementing customer feedback mechanisms.

4. Product diversification: Offer a wide range of products and services to

customers to increase revenue and market share.

5. Digital marketing: Develop a strong digital marketing strategy to reach new

customers and increase brand awareness.

6. Compliance: Ensure that the bank is compliant with all relevant regulations and
laws to minimize the risk of fines and penalties.

7. Employee development: Provide training and development opportunities for

employees to improve their skills and increase job satisfaction.

8. Data analytics: Invest in data analytics to better understand customer behavior and
make more informed business decisions.

9. Cybersecurity: Implement robust cybersecurity measures to protect against cyber-

attacks and data breaches.

Audit and assessment: Regularly conduct internal and external audits and assessments to
identify potential issues and areas for improvement.

Recommendations for Improvement:

The execution of the project report for Meezan Bank Pvt Ltd will require a detailed plan and
a dedicated team to ensure that all tasks are completed on time and within budget. The first
step will be to define the scope of the project, including the objectives, deliverables, and
timelines.

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Next, a project team will be assembled, consisting of subject matter experts, project
managers, and other key stakeholders. This team will be responsible for overseeing the
project, managing resources, and ensuring that all tasks are completed according to
schedule.

The project will also require a robust system for tracking progress and monitoring
performance. This could include regular project status reports and meetings, as well as
tracking tools such as Gantt charts and project management software.

To ensure the success of the project, it is important to have clear lines of communication
between the project team and the bank's management. This could include regular progress
reports and updates, as well as opportunities for feedback and input from key stakeholders.

In addition, it is important to have a risk management plan in place to address potential

issues and contingencies. This could include identifying potential risks, assessing their
impact, and developing mitigation strategies.

Finally, the project should have a thorough testing and quality assurance process in place
to ensure that all deliverables meet the required standards. This could include user
acceptance testing, system testing, and performance testing.

Overall, the execution of the project report for Meezan Bank Pvt Ltd will require a
well-coordinated effort from a dedicated team and a focus on clear communication, risk
management, and quality assurance.

Limitations:
Several limitations may be encountered when researching Meezan Bank Pvt Ltd. Some of
these limitations include

1. Data availability: Data on the bank's financial performance and operations may

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be limited or difficult to obtain, particularly if the bank is not publicly traded or does
not disclose detailed financial information.

2. Data accuracy: available Data may not be entirely accurate or reliable, and may
require verification and validation.

3. Time constraints: Research on the bank may be constrained by time limitations,

making it difficult to conduct a comprehensive and in-depth analysis.

4. Access to key stakeholders: Access to key stakeholders such as management and

employees of the bank may be limited, making it difficult to gather important
information and insights.

5. Confidentiality: Data and information about the bank may be confidential and
not available for public release, limiting the scope and depth of the research.

6. Industry-specific issues: The banking industry is a highly regulated and

complex environment that may present unique challenges for research.

7. Limited historical data: Data from the bank's past may not be available, and
obtaining a historical perspective on the bank's performance could be difficult.

8. Limited comparability: It could be difficult to compare the bank's performance with

that of other banks, as data and reporting practices may vary.

It is important to note that these limitations may affect the research outcomes and findings and
could also lead to a lack of generalizability of the results.

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Analysis and Interpretation of Bank's Data:

The analysis and interpretation of public data from Meezan Bank Pvt Ltd. would involve
looking at financial and operational data to gain insight into the bank's performance and
operations. Some key areas of analysis might include

1. Financial performance: Analyze the bank's financial statements, such as its balance
sheet, income statement, and cash flow statement to assess its overall financial
health.
This would include analyzing items such as revenue, net income, assets, and liabilities.

2. Asset quality: Analyze the bank's loan portfolio to assess the quality of its assets. This
would include looking at metrics such as non-performing loans, loan-to-value ratios,
and loan loss provisions.

3. Capital adequacy: Analyze the bank's capital adequacy ratios to assess its ability to
withstand financial shocks. This would include looking at metrics such as the Tier 1
capital ratio and the total capital ratio.

4. Liquidity: Analyze the bank's liquidity ratios to assess its ability to meet its short-term
obligations. This would include looking at metrics such as the current ratio and the
quick ratio.

5. Profitability: Analyze the bank's profitability ratios to assess its ability to generate
income. This would include looking at metrics such as the return on assets and the
return on equity.

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Meezan Bank Pvt Ltd. Organizational Chart:

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6. Growth: Analyze the bank's growth trends over time to assess its performance in
areas such as revenue, assets, and customer base.

7. Market share: Analyze the bank's market share in comparison to its competitors
to assess its position in the industry.

The interpretation of these data would involve drawing conclusions about the bank's
performance and identifying any key trends or challenges. This information can be used to
make informed decisions about the bank's operations, such as its risk management practices,
capital management, and strategic initiatives.

Conclusion
Meezan Bank Pvt Ltd. is performing well financially. The bank has a strong capital base, a low
level of risk in its loan portfolio, and strong liquidity and profitability ratios. Additionally, the
bank has experienced steady growth in revenue and assets over the past year and has a solid
market
Share in the banking industry.

However, it is important to note that this report is based on hypothetical data and should not
be taken as a real analysis of Meezan Bank Pvt Ltd.’s financial performance. It is important to
conduct further research and analysis using the most recent and accurate public data available
and to
consult with financial experts to ensure the validity and accuracy of any findings.

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Additionally, the report should be supplemented with other factors such as compliance with
regulations, customer satisfaction, employee engagement, and technology to get a more holistic

view of the bank's performance. Furthermore, it is important to consider the current

economic and financial environment, as this can significantly impact a bank's performance.

In conclusion, while this report indicates that the Meezan Bank Pvt Ltd. is performing well
financially, it should be taken as an initial analysis, and further research and analysis are
needed to have a more detailed and accurate understanding of the bank's performance

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