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Attitude:

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Responsivene . Enter
ss,
Perceived_Ris
k,
Perceived_Val
ue,
Reputation,
Perceived_Inn
ovativenessb
a. Dependent Variable: Attitude
b. All requested variables entered.

Model Summary
Adjusted R Std. Error of
Model R R Square Square the Estimate
a
1 .489 .239 -.033 .745
a. Predictors: (Constant), Responsiveness, Perceived_Risk,
Perceived_Value, Reputation, Perceived_Innovativeness

ANOVAa
Sum of Mean
Model Squares df Square F Sig.
1 Regression 2.437 5 .487 .879 .520b
Residual 7.763 14 .554
Total 10.200 19
a. Dependent Variable: Attitude
b. Predictors: (Constant), Responsiveness, Perceived_Risk, Perceived_Value,
Reputation, Perceived_Innovativeness

Coefficientsa
Standardize
Unstandardized d
Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 3.418 .989 3.456 .004
Perceived_Risk -.103 .447 -.071 -.229 .822
Perceived_Value .465 .670 .418 .694 .499
Perceived_Innovativ -.496 .506 -.569 -.981 .343
eness
Reputation -.594 .479 -.590 -1.240 .235
Responsiveness .473 .504 .410 .939 .364
a. Dependent Variable: Attitude

Attitude to Behavior

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
b
1 Attitude . Enter
a. Dependent Variable: Behaviour
b. All requested variables entered.
Model Summary
Adjusted R Std. Error of
Model R R Square Square the Estimate
a
1 .118 .014 -.041 .929
a. Predictors: (Constant), Attitude

ANOVAa
Sum of Mean
Model Squares df Square F Sig.
1 Regression .221 1 .221 .256 .619b
Residual 15.529 18 .863
Total 15.750 19
a. Dependent Variable: Behaviour
b. Predictors: (Constant), Attitude

Coefficientsa
Unstandardized Standardized
Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 3.147 .812 3.875 .001
Attitude -.147 .291 -.118 -.506 .619
a. Dependent Variable: Behaviour

Behavior to satisfaction

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
b
1 Behaviour . Enter
a. Dependent Variable: Satisfaction
b. All requested variables entered.
Model Summary
Adjusted R Std. Error of
Model R R Square Square the Estimate
a
1 .470 .220 .177 .838
a. Predictors: (Constant), Behaviour

ANOVAa
Sum of Mean
Model Squares df Square F Sig.
1 Regression 3.571 1 3.571 5.090 .037b
Residual 12.629 18 .702
Total 16.200 19
a. Dependent Variable: Satisfaction
b. Predictors: (Constant), Behaviour

Coefficientsa
Unstandardized Standardized
Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 1.390 .610 2.280 .035
Behaviour .476 .211 .470 2.256 .037
a. Dependent Variable: Satisfaction
Satisfaction to loyalty

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 Satisfaction b
. Enter
a. Dependent Variable: Loyalty
b. All requested variables entered.

Model Summary
Adjusted R Std. Error of
Model R R Square Square the Estimate
1 .356a .126 .078 .800
a. Predictors: (Constant), Satisfaction

ANOVAa
Sum of Mean
Model Squares df Square F Sig.
1 Regression 1.669 1 1.669 2.606 .124b
Residual 11.531 18 .641
Total 13.200 19
a. Dependent Variable: Loyalty
b. Predictors: (Constant), Satisfaction
Coefficientsa
Unstandardized Standardized
Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 3.667 .566 6.479 <.001
Satisfaction -.321 .199 -.356 -1.614 .124
a. Dependent Variable: Loyalty

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