*

Pallavi Srivastava
HPGD/AP15/0060
*
*
* Ninad Karpe is the Managing Director & CEO of Aptech Ltd.
* He was earlier Managing Director, CA (formerly known as Computer
Associates) for India & SAARC. He had been associated with CA India
since the company’s inception in the country.
* He held numerous management responsibilities in CA India that
include setting up offices in India, managing marketing, PR, technical
services, HR, operations and finance.
* In his capacity as Managing Director of the Indian operations of the
world’s fourth largest software company, Ninad’s responsibilities
included driving the adoption of CA’s technology and broadening and
strengthening strategic partnerships in India.
* Earlier, Mr. Karpe was Executive Director of CA India. In the past, he
was a consulting specialist for companies seeking to invest in India.
* He has also authored several books on strategy, taxation and foreign
investment in India and contributes regularly to newspapers,
magazines and journals.

*
* Excitement of change motivated him to join Aptech
* He emphasizes to have driving passion
* Around 40% of revenue of Aptech is from outside India
* Lakmé Lever, a subsidiary of Hindustan Unilever, and
education-training firm Aptech are coming together to
set up beauty training academies across India
* Aptech will continue to be multiproduct ,multi
geography
* Customer experience is more important since the
services being provided are homogenous
* Target customers are mostly youngsters.
* Vocational courses
* 70% of the content is in English ,rest 30% is in localized
language
* Essential skills which he looks in a manager
* Passion and
* agility to drive business
* Future scope is enormous
* Gender equality will increase the no. of students(lot of
dropouts happen after class 8th due to gender bias)
* Technology like 4g and smart phones will also lead to
huge scope
* Aptech Varsity provides online videos/program to
uniform education to different places
* By 2020 he wants Aptech to be no.1 career education
company in India and other markets
* Want to have good people. since people perform to
take the Brand forward
*
* Passionate about sales, meeting people, selling
something continuously and observing people
* Joined Pharma as MR due to passion for sales in 1983
* Started selling black & white and colored chemicals,
lithochemicals for various industries
* He says “Comfort zone always discomforts me”
* Worked in field sales
* Joined as marketing executive in1991 in Kodak
* Masters from NMIS
* 1993, Western India Sales manager
* Joined as National sales manager in Milton Plastic
* Moved to entertainment industry
* Should have the conceptual right to be in different
domains/industries
* Was being asked in interview what he will do for
Essel world 1997
* Went to park and explored to park
* Focus on seasonality
* Joined as director at Oberoi, relocated to Banglore
* Competetion was Taj,Leelas
* Created product mix and price mix(20% of hotels
were sold at lower rate)
* Be always good to customers, emphasis on customer
relation(Hospitality)
* Joined as CEO at Essel world
* Watch competition closely
* Study entertainment pattern within the country and
outside the country
* Research and study the gap between the customer
expectation and today what they are providing
* Try to retain employees by employee engagement
programmers giving them challenges, and connect
with them
* Hire a person more by his core interest rather than
qualification
*
* Sagorika Kantharia is heading the HR Function nationally at
Radio City 91.1 FM since the last 5.5 years.
* At Radio City, she is responsible for launching Radio City
School of Broadcasting in the year 2009.
* Last 3 years Radio City has been featuring in India's most
coveted list of 50 Best Companies to Work for by Great places
to Work Institute India Study.
* In the year 2012, Sagorika was conferred "HR Leadership
Award" by Asia Pacific HRM Congress 2012.
* According to her, once we get good people,retention is
important
* Developed developmental plans such as not only on the job
learning, cross functional team working together
* Robust recognition is created where individual/team work is
recognized such as Star of month , cheers to peers,Eureka
etc
* Her vision statement is “Making life more entertaining”
* Challenges faced at Radio city:
* Retention of key talent
* Gave challenges, better career opportunities within Radio
city
* Continuous engagement with employees
* Trainings at IIMs
* Laying off employees
* Immediate boss will counsel at first
* The person is being observed for three months
* If he improves he stays on board else is given a notice of 1
month
* Should give the person an opportunity
* He should be given the reason why he is being lay off
* Lay off should happen in a respectable manner, so that the
person carries a positive image of the organization
* Changing trends of HR
* More emphasis on people now, today people want
* Want great career
* Want recognition
* Want to connect with people
* Want work life balance
* Her Role Model: she mentions that all her bosses
are her role models
* There is huge potential for radio ,800 channels
are going enter in Phase 3
* She doesn’t consider this as threat but more
challenging
* Look at the role, not only at the pay packages and
stay in the organization is her message for all
*
* Accept that criticism is real, often a
very productive part of our life
* “To Avoid Criticism, Say Nothing, Do
Nothing, Be Nothing”-Aristotle
* We cannot have a ostrich attitude
* Should accept it with dignity and grace
Criticism is a part of growing

* The working world is different from a

pampering indulgent home world
*

*
* Do you want silent treatment(no feedback)
* Criticism is active communication
* It implies that the counterparty is invested in improving in
you
* No one is perfect
* Criticism highlights the area of improvements
* We may be too busy in our work to notice the rough edges
* Criticism should be taken as constructive feedback
* You have knowledge of improvement areas
* Don’t let ego get in the way of making a positive change
* Filter people you respect and whose opinion we value

*
* Very important to use the right
language
* Delay your reaction
* Don’t take it personally
* Even if you disagree ,maintain a
professional demeanor

*
*Prof.Malini Shah

*
* Leisure time/free time is the time spent away
from business, work and domestic chores
* Me time is time that you spend relaxing and
doing things you like rather than time spent
doing things for others
* Me time is the time to be yourself & do
whatever you like
* Leisure time is the physical activity associated
with longer life expectancy

*
* Do absolutely nothing
* Do something creative
* Go for walk
* Mediate and day dream
* Engage in outdoor activities
* Communicating with close ones ,friends

*
* Everyone gets angry
* Anger is a potent energy

*
* Anger, due to lack of energy
* Anger, due to expectations of instant results
* Anger, when one’s ego is hurt
* Anger, when one’s heart is hurt
* Anger in not able to manage the instants of life
* Good anger(social anger)
* Useless anger

*
* We must control anger but channelize anger
* Lets us accept the outcome
* Let us drop ‘over expectation from others’
* Let us be aware that we have 2 choices in every
situation
* Focus ‘What is in my control’ and not on ‘what is
not in my control’
* Anger is nothing but expression of helplessness
* Look for creative solution

*
* Leader: Focused on goals, resources, direction,
logjams
* Manager: Focused on priorities, planning,
options, clarity
* Supervisor: Focused on compliance, accuracy,
day-to-day implementation
* Are they different or same?

*
* Emotional * Rational
* Unscientific * Scientific
* No logic works here * Logic works here

*
•Performance
•Life

Purpose Passion

Character Competence

•Need •Knowledge
•Be •Attitude
•necessity •Skills

*
 * Increased service expectations from Customers
* High Service standards amongst competitors
* The need to constantly increase efficiency &
effectiveness
* Challenges in retaining the employees
* Improving the employees loyalty, dedication &
engagement with the organization

*
* Increase retention of top performers
* Increase creativity and innovation
* Improve service to team members and
customers
* Inspire passion and boost performance!

*What’s in It for the

Organization?
* Build trust
* Accentuate the positive
* When mistakes occur, redirect the energy
* The ABC’s of Performance
A= Activator
Whatever Gets Performance Going

B= Behavior
The Performance That Occurs

C= Consequence
Your Response to the Performance

*The Whale Done!™

Approach
 Redirection Response Whale Done!™ Response
* Describe the problem * Praise immediately.
clearly and without blame
* Be specific.
* Show its negative impact
* Share positive feelings.
* Take the blame, if
appropriate * Encourage them to keep
* Make sure the task is up the good work.
understood.
* Express trust and
confidence

Whale Done!™ Can Be Used In

•Peer-to-peer relationships
•Within your work team
•Manager-to-employee relationships
*
*
* Microsoft, for example, is * Google for Work,
winning over large enterprises meanwhile, continues to
that already have massive be popular among small-
workforces on Office 365 to-midsize businesses
* Microsoft Office 365 gives IT (SMBs)
more options and controls
* It's easier to get started
* Office 365 customers have
with Google's tools,
more options when it comes
to licensing for apps and * Google doesn't provide
data that will be hosted by that deployment
Microsoft partners; flexibility
* access to the platform in a * Google for Work only
shared environment;
supports multi-tenancy
* and using dedicated Office deployments.
365 environments
* Microsoft well suited for use by big biz
* "Those very big companies are interested in Microsoft
more than Google because of deployment flexibility,
as well as hybridization capabilities."
* Google won't go out without a fight
* Google is running promotions to steal away enterprise
customers from its competitors.
* Google kicked off an initiative last month that lets
businesses under other providers' contracts use Google
for Work apps at no cost for the remainder of those
license agreements.

*
* Technology trends of the future will emerge from
India, Pichai told students at one of India's top
college
* Pichai said that the company is investing heavily in
India because it feels that products created for the
country can be scaled up globally
* Having a foreign degree or studying in a top college
in India is not a prerequisite for success.
* There are many paths, just do what excites you. It
will all work out in the end

*
Managing intellectual property
issues and other legal risks

Processing ideas quickly,

efficiently

Establishing an efficient
internal structure

*
* Companies implementing open innovation programs can
control the costs and potential liabilities by using an
automated system to guide submitters on what to disclose,
what not to disclose and how to disclose information.
* It also documents the history of communications between
corporation and inventor, which is critically important to
preclude downstream litigation.
* A structured screening process for quality ideas to be acted
upon quickly and efficiently.
* A filtration process runs most effectively when the open
innovation team develops and automates a strong set of
criteria to sort through submissions.
* An open innovation program with a strong internal structure is
one that:
* effectively solicits ideas;
* reviews ideas in a timely manner
* makes decisions whether or not to pursue the submission just as
efficiently;
* communicates regularly with the innovator on the status of the
submission
* WhatsApp has always been free to
download and use for the first year
* The company had introduced a
subscription fee of 0.99 cents after
the first free year.
* It has currently 990 million users
and growing.
* Although the fee is negligible, the
company admits that it has harmed
its growth, particularly in
developing countries where access
to banking services is not so good

*
* Does this mean then that the company will stay afloat by
generating revenue via third party advertising? The answer is
no
* This strategy sounds uncannily familiar to the strategy adopted
by Facebook for its Messenger service—overhauling it to make
it a one-stop shop to communicate with people and businesses
across the world.
* It also makes perfect business sense for Facebook to roll out
WhatsApp as a free service and focus on chat apps, as
messaging apps account for 91% of all time spent on mobiles
and desktops by US users according to a recent report by
Comscore.
* Being part of the Facebook stable allows WhatsApp access to
the social network’s powerful infrastructure, which includes
financial and technical support that it needs to grow,
* While WhatsApp gives Facebook access to a nearly 1 billion
user base.
* The term Net neutrality was derived out
of debates in the US about the
bandwidth consumed by video
downloads;
•Network providers sought to charge higher rates
for services chewing up more bandwidth
•While content providers wanted an “open” and
“free” Internet where every bit of data was
treated equally.

• World Bank report said. “In whatever

form a country would wish to use the
Internet for development purposes, its
public policies should ensure that
technical management of Internet
traffic is not used.”

*
* “Net neutrality” is a concept that seeks equal access to the
internet for all users, businesses and clients both, denying
service providers the right to charge more for more.
* Under Free Basics, which is available in 37 countries, users
can access a basic range of internet services — including sites
such as Wikipedia and AccuWeather on their mobile phones
for free.
* Net neutrality activists have argued that the practice can
become an excuse to block certain traffic streams, content
or expression, to give preference to others, or to impede
competition.
* The move faced criticism because it offered free access only
to select content, violating the principle of Net neutrality
* “Care should be taken to ensure that users have the greatest
possible access to internet-based content, applications, and
services of their choice, the report added.
* IT industry has been criticized for the lack of diversity and
have been facing increasing pressure to diversify their largely
male workforces
* Apple, there is a slight improvement in gender
diversity,where 30 percent of Apple’s U.S. employees were
females as of August, compared with 28.7 percent in the
previous year
* Studies have shown that companies with more female leaders
have better financial results.
* Companies in the tech sector are however acting. Facebook
Inc., Microsoft Corp., Amazon Inc., Accenture, Netflix Inc.,
among others have expanded paid leave for new parents and
added benefits to care for the child such as traveling with
employees on business trips. Experts believe, the trend will
continue in 2016,

*
* Indian IT company Intuit, increased paid maternity leave to
26 calendar weeks from 12 while paternity leave, which
earlier was for five working days, will be increased to 15
working days.
* While recent data from the National Sample Survey Office
(NSSO) also shows on average women in India earn 20% lower
than men, the positive lining is that the gap has narrowed by
9.2% during the last ten years
* These help sensitize people about the inequality prevalent
across businesses and raise a strong cry for equal pay for
equal work.
* Experts believe in 2016 many more tech firms globally as
well as in India are going to show some progress in terms of
gender diversity
* Tech major to open development centre
in Telangana capital
* Apple Computer, Inc, the US multinational,
could set up a large technology
development centre in Hyderabad by July
this year
* Hyderabad had been chosen after a
thorough search, and it had emerged as a
winner, like it did in the 1990s when
Microsoft chose it to set up a software
campus - the first outside the US

*
* Apple is expected to take up 250,000 square feet
office space in the Waverock IT towers, owned by
US real estate development and consultancy firm
Tishman Speyer in Gachibowli.
* Hyderabad, with its well-developed infrastructure
and lower property prices, began attracting the
companies in June 2014
* Amazon, IKEA, Flipkart and others have already
selected the city to build their facilities in the past
year and a half.
* Scope and deadlines are defined up
front
* Project lead and sponsor are
established on Day 1. “Have the client
clearly identify the project lead (day
in and out point of contact) and
project sponsor at the initial
implementation meeting,”
* Team members have the right skill
sets and work well together.

*
* The project schedule is realistic.
* Has a (software) system for keeping everything and
everyone on track.
* Project details, team members and clients are kept
up to date.
* Team members are empowered to make decisions
* Problems are faced and fixed head-on (not shoved
under the carpet or ignored). “As with life in general,
project management can be messy,”
* “When projects go off the rails, the first step is to
accept responsibility and forget about blame,” says
Jeremy Sewell
* A project is a success if it meets the objectives
of time, cost, technical and business.
Time Cost Business Technical

• Time taken to • Cost for • To be clearly • The quality of

complete the completion of spelt terms of the deliverables
project end-end the project as the sales • and the number
from defined by the generated, the of defects found
requirements time taken to cost benefit during each of
to complete and analysis and the testing
implementation the technical consequent phases
and business revenue • and the
objectives being generation etc. turnaround time
met is to be for
defined. implementation
etc.

*
 Work Breakdown Structure

Responsibility Matrix

Team Member

Activity
Team member 1 Team member 2 Team member 3

A (design) P S

B (coding) S P

C (testing) S P
* The company has said it would
invest in startups, seek
external funding for some internal
units and would partner with
technology providers to expand its
business.
* "Tech Mahindra will go from an IT
and engineering services company
to become a digital technologies
company. Our future bets are on
automation, the internet-of-things
and artificial
intelligence," TechM CEO CP
Gurnani told ET.

*
* The company was also building technologies in-house, such
as platforms that it intends to scale.
* TechM held its Mission Innovation Festival in Hyderabad,
where it showcased platforms like
* Prism, a predictive analytics platform,
* Tactix, an artificial intelligence
* and machine learning platform,
* and Uno, a robotics process automation platform.
* Indian IT companies are increasingly betting on platforms
to power growth.
* Last year, TCS launched its automation platform Ignio,
* while Infosys has a business unit EdgeVerve that focuses
on platforms and products.
* TechM, which also has consumer-facing platforms such as
Saral Rozgar and MoboMoney, plans to initially grow them
in India.