SAMPLES INTERVIEW ANSWER

TELL ME ABOUT YOURSELF

GOOD DAY SIR IT’S MY PLEASURE TO INTRODUCE MYSELF MY NAME IS * IAN DAVE DAACA BUT U CAN CALL ME
DAVE FOR SHORT *I M 22 YEARS OLD AND CURRENTLY LIVING IN TAGUIG CITY * I AM A DEGREE HOLDER AND, I
took Business management major in Human resource. And also I HAD 1 and half YEAR OF WORK EXPERIENCE IN
KOREAN RESTAURANT AS A service crew, And WHEN IT COMES IN MY CAPABILITIES AT WORK *I AM CAPABLE TO
TAKE SHIFTING SCHEDULES, I'M ABLE TO WORK UNDER PRESSURE, AND I’M GOOD AT TIME MANAGING

(HOW DO YOU HANDLE A RUDE/IRRATE COSTUMER?)

FIRST TO HANDLE A RUDE COSTUMER I JUST NEED TO STAY CALM WHATEVER YOUR CUSTOMER SAYS I DON’T
TAKE IT PERSONALLY, USE YOUR LISTENING SKILLS, TO ACTIVELY SYMPATHIZE AND APOLOGIZE GRACEFULLY ON
WHAT THE COSTUMER CONCERNS AND LASTLY FIND A BEST SOLUTIONS FOR IT.

WHAT IS YOUR STRENGTH)

*I CONSIDER MYSELF AS A, HARDWORKING, QUICK LEARNER AND SELF MOTIVATED WHICH I BELIEVE THAT ARE
THE QUALITY OF EMPLOYEE THAT WILL BE THE BEST ASSET OF YOUR COMPANY.

WHAT IS YOUR WEAKNESSES)

I would think my familiarity in computer software but In quick to say that I am determine and always very much
willing to learn

THERE A LOT OF HUGE COMPANY IN THE PHILIPPINES, WHY DO YOU CHOOSE THIS COMPANY?

-BECAUSE I HEARD A LOT OF GOOD FEEDBACK FROM MY BATCHMATES ABOUT THIS COMPANY AND ALSO THE
APPLICATION PROCESS HERE IS FAST

Why are you applying to bpo industry?

- This job seems like a great opportunity to advance my skills to continue to build my career and to challenge
myself more.

(HOW DO YOU SEE YOURSELF 5 YEARS FROM NOW?)

5 YRS FROM NOW I SEE MYSELF HAPPY, WORKING AS A TEAM LEADER OF MY COLLEAGUES, THANKS TO THIS
OPPORTUNITY I WAS ABLE TO SHOWCASE MY SKILLS AND IMPROVE MY CAPABILITIES AT WORK .

(HOW DO YOU MANAGE YOUR STRESS)

IN MY EXPERIENCE, I USED TO TAKE A REST OR LISTEN TO THE MUSIC TO EASE MY STRESS

(HOW DO YOU INTERACT WITH YOUR COLLEAGUES)

I JUST SHOW MY POSITIVE ATTITUDE, AND MOST IMPORTANT IS TO GIVE TRUST AND RESPECT TO YOUR
COLLEAGUES. For me that's the key for us to ABLE to WORK COMFORTABLE.

(WHAT IS THE POSSIBLE REASON S OF YOU, NOT BEING HIRED?)

I GUESS IF YOU ARE NOT LOOKING FOR AN EMPLOYEE WHO’S WILLING TO GIVE EVERYTHING TO HELP THIS
COMPANY. WHO’S GOAL ORRIENTED, WHO CAN WORK UNDER PRESSURE, AND WHO’S WILLING TO WORK ON
SHIFTING SCHEDULES I THINK THAT WOULD BE MY REASONS.
(WHAT IS COSTUMER SERVICE?)

IT IS ONE O ONE INTERACTION BETWEEN AGENT AND CLIENT THAT DEALS WITH PURCHASING
PRODUCT,TROUBLESHOOTING OF PROBLEM, OR GIVING SOME INFORMATION ABOUT THE COMPANIES
PRODUCT.WHICH I CAN PERFORM IF I GET HIRED

(WHAT IS GOOD COSTUMER SERVICE?)

-is building goodrelationships with your customers. Thanking thecustomer and promoting a positive, helpful and
friendly environment will ensure they leave with agreat impression.wherein the company gain their trust. WHICH I
CAN PERFORM IF I GET HIRED

What is EXCELLENT COSTUMER SERVICE)

IT IS WHEN YOU JUST PUT EXTRA QUALITY OF SERVICE AND GOOD TRAITS IN THE WAY OF GAINING THEIR TRUST
TO YOU AND TO YOUR COMPANY *BEING ATTENTIVE *ABILITY TO COMMUNICATE CLEARLY * KNOWLEDGE TO THE
PRODUCT WHICH I CAN PERFORM IF I GET HIRED

(WHAT IS YOUR IDEA ABOUT THE POSITION THAT YOU’RE APPLYING FOR?)

BEING A CALL CENTER AGENT OR COSTUMER SERVICE REPRESENTATIVE THEY ARE THE ONE WHO INTERACTS WITH
THE COSTUMERS TO HANDLE COMPLAINTS, PROCESS ORDERS,AND PROVIDES INFORMATION ABOUT THE
ORGANIZATION’S PRODUCT AND SERVICES WHICH NOT NEW TO ME THOUGH I WORK AS A SERVICE CREW IN MY
PREVIOUS JOB BUT I KNOW HOW TO HANDLE COSTUMER WHICH I CAN APPLY WHEN I WORK AT YOUR COMPANY

RANDOM QUESTIONS THAT SOME OF YOUR INTERVIEWER ASK, FOR THEM TO KNOW HOW WILL YOU RESPOND
TO UNEXPECTED QUESTIONS

HOW WILL YOU SELL A CIGARETTE TO A NON SMOKER)

MAYBE I WILL TELL THEM THAT THEY CAN GIVE THIS CIGARETTE AS A GIFT TO A FRIEND

(HOW WOULD YOU SELLA PEN TO A COSTUMER)

I WILL GIVE A GOOD OFFER TO A COSTUMER FOR EXAMPLE IS “ THIS IS AN ORDINARY PEN BUT, WHAT MAKES IT
SPECIAL IS THE QUALITY AND THE PERFORMANCE. THE INK OF IT IS NOT EASY TO GETS FADED AND REFILLABLE
ASWELL AND THE BEST DEAL WITH THIS PEN IS INSTEAD OF PAYING 50 PESOS SINCE YOU ARE A SPECIAL
COSTUMER YOU CAN TAKE IT FOR ONLY 15 PESOS.

(HOW WILL YOU DESCRIBE A COLOR ORANGE TO A BLIND PERSON?)

MY OWN WAY ON DESCRIBING THE COLOR ORANGE TO A BLIND PERSON IS “IF YOU TASTE A MICTURE OF SOUR
WITH A LITTLE SWEET THAT’S ORANGE “IF YOU FEEL BOTH GLAD AND EXCITED ABOUT SOMETHING THAT’S
ORANGE

HOW WOULD YOU DESCRIBE A COLOR OF RED TO A BLIND PERSON

I WOULD CAREFULLY LET THEM FEEL THE HEAT OF FIRE AND TELLS THAT’S RED

Do you believe in white lies?why?

Yes, It exist but White lies' purpose is not to steal truth, instead, it refrains people from hurting their
feelings.People can't really avoid lying...In fact, kind people mostly do it.Because they don't want to hurt
someone's feeling