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Lets Communicate An Illustrated Guide To Human Communication 1st Edition Fraleigh Test Bank 1
Lets Communicate An Illustrated Guide To Human Communication 1st Edition Fraleigh Test Bank 1
Lets Communicate An Illustrated Guide To Human Communication 1st Edition Fraleigh Test Bank 1
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4. Which style of listening is effective in crisis situations but not in relationship
communication?
A) Hearing oriented
B) Action oriented
C) Content oriented
D) Time oriented
5. What would be the best approach to take if your supervisor wanted you to sit in on a
group presentation and then provide critical feedback?
A) Action oriented
B) Time oriented
C) People oriented
D) Content oriented
6. __________ listeners are likely to express more empathy toward the speaker than are
people with other listening styles.
A) Time-oriented
B) Content-oriented
C) Action-oriented
D) People-oriented
7. If you are running late and a neighbor stops to talk about the upcoming block party, it
would be best to take a __________ approach to listening.
A) people-oriented
B) time-oriented
C) action-oriented
D) content-oriented
8. If you are having trouble listening to someone because he or she is speaking too fast,
you should __________.
A) seek a quieter environment
B) focus on what is being said and filter out any distractions
C) ask someone else what was just said while the speaker is still speaking
D) try to keep your blood sugar fairly level
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10. Which of the following would be an appropriate place to have a presentation on sickle-
cell disease?
A) At an aquarium
B) In a cafeteria
C) In a public park
D) In a conference room
11. Which culprit of poor listening primarily results from the human brain having a limit to
the amount of information it can meaningfully process at one time?
A) Information overload
B) Interruptive listening
C) Nervous listening
D) Distracted listening
12. __________ listening means not paying any attention to what is being said.
A) Distracted
B) Defeated
C) Nervous
D) Interactive
13. Blurting out questions before the speaker is ready to entertain them is an example of
__________ listening.
A) nervous
B) superficial
C) interruptive
D) distracted
14. When people feel personally attacked by questions in a conversation, they are likely to
display __________ listening.
A) distracted
B) argumentative
C) superficial
D) nervous
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16. If someone asks a question during your presentation, you should __________.
A) look down at your notes while the person is speaking
B) maintain a stone-faced expression rather than smile
C) paraphrase the person's question before responding
D) shake your head slightly from side to side as the person speaks
21. When listening to a presentation for which you will provide a speech critique, you
should __________.
A) maintain direct eye contact with the speaker throughout the entire presentation
B) write down everything the speaker says, verbatim
C) jot down your thoughts about the speaker's delivery and message
D) prejudge the speaker, then look for evidence to support your position
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22. Which of the following would be the BEST feedback for a speaker?
A) “Good eye contact.”
B) “When you defined the term 'conjunctivitis,' the audience better understood your
presentation.”
C) “Your fashion sense is lacking.”
D) “Your speech needs to be better organized.”
25. If you are in a conversational setting and unclear about what was said, you should
__________.
A) keep silent and assume what was said
B) provide feedback on everything that was said
C) ask for clarification
D) interrupt the speaker with your point of view on the subject
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29. The more carefully you process what you're hearing, the less you will engage your
powers of retention.
A) True
B) False
30. The best listeners alter their listening behavior depending on the situation.
A) True
B) False
31. Most people will default to a specific style of listening out of habit.
A) True
B) False
33. By examining common listening challenges, you can learn to overcome them.
A) True
B) False
34. The physical location of a communication event has little impact on the audience's
ability to listen.
A) True
B) False
36. Thoughts or emotions that make it hard to concentrate are called internal noise.
A) True
B) False
37. An agenda-driven listener is not really listening to the speaker's entire message.
A) True
B) False
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38. Argumentative listeners usually listen to the speaker's entire message before deciding
how they feel.
A) True
B) False
40. In most listening situations, it is best to keep your mind on what you think the speaker is
about to say next rather than on what he or she is saying now.
A) True
B) False
41. When having a conversation with someone early on a Monday morning, it is best to
speak as if you were delivering a monologue.
A) True
B) False
42. When you front-load your main message, you present it early in your points.
A) True
B) False
45. Offering feedback in a conversation is a good way to show that you have been listening.
A) True
B) False
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46. A good critique of a speaker provides him or her with specific examples of the points
being made.
A) True
B) False
51. When you engage in ______________, you actively think about a message you're
receiving from someone else.
55. _________________ can refer to the part of the day during which a presentation is
being made or to the duration of the presentation.
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58. The type of listening in which one member of the communication dyad is focused only
on learning or hearing certain information is called _____________________.
59. People who fall victim to ___________ feel compelled to talk through silences because
they're uncomfortable with a lapse in the conversation.
60. During ______________________, you filter out distractions, focus on what the other
person or people are saying, and show that you are listening.
62. People who pretend to pay attention but who are in fact distracted by internal or external
noise are called _______________________.
63. Written or oral feedback offered after a speech presentation is called a(n)
_______________________.
64. Explain how cognitive scientists' definition of listening differs from the definition used
by communication researchers.
65. Explain how well individuals with poor listening skills retain information that has been
presented to them verbally. Provide an example outside the classroom when you heard
something but were not listening. Were you able to accurately recall what was said?
67. Describe the difference between empathy and sympathy. Which is preferable when
giving feedback to a speaker? Which listening style is best linked to being empathetic,
and why?
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Answer Key
1. C
2. D
3. D
4. B
5. D
6. D
7. B
8. B
9. B
10. D
11. A
12. A
13. C
14. B
15. D
16. C
17. A
18. D
19. A
20. D
21. C
22. B
23. B
24. D
25. C
26. A
27. B
28. B
29. B
30. A
31. A
32. B
33. A
34. A
35. B
36. B
37. A
38. B
39. A
40. B
41. B
42. A
43. A
44. A
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45. A
46. A
47. B
48. A
49. Hearing
50. Listening
51. processing
52. Retention
53. External
54. Rate of delivery
55. Time
56. Information overload
57. Multitasking
58. agenda-driven listening
59. nervous listening
60. interactive listening
61. Defeated listening
62. superficial listeners
63. speech critique
64.
65.
66.
67.
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