TECNOLOGÍA EN DISTRIBUCIÓN FÍSICA INTERNACIONAL

Actividad de proyecto 16

Actividad de aprendizaje 2: Evaluar la gestión del talento humano que participa

en la operación de la Distribución Física Internacional según niveles de
rendimiento establecidos por la organización

Understanding roles and responsibilities in a supply chain

Luz Angela Mosquera Díaz

FICHA: 2282523

SERVICIO NACIONAL DE APRENDIZAJE SENA

CENTRO DE SERVICIOS FINANCIEROS
BOGOTÁ B.C
2022
 Actividad de proyecto 16

Actividad de aprendizaje 2: Evaluar la gestión del talento humano que participa

en la operación de la Distribución Física Internacional según niveles de
rendimiento establecidos por la organización

Understanding roles and responsibilities in a supply chain

The supply chain has specific objectives within the physical distribution process, but in
order to successfully achieve such objectives, it is necessary to identify the
responsibilities and functions of every member involved in each of the actions that
generate added value to the quality of the micro-processes happening within the given
supply chain.

Thus, in order to get a better insight on each of the positions and their corresponding
functions within the supply chain to achieve customer’s satisfaction, complete the
following workshop. Please, have in mind the following instructions:

1. Understanding jobs in supply chain.

o Before reading the text check the meaning of the key words in the dictionary or
glossary provided in the complementary material.

Key words:

Nouns: Merchandise, item, supplies, supplier, manufacturer,

carrier, retailer, wholesaler, consumer, employer,
intermediary, stock, quality, quantity, staff, solution, contract,
performance, evaluation and improvement.

Verbs: To organize, to plan, to direct, to monitor, to

supervise, to influence, to allocate, to employ, to collaborate,
to analyze, to gain, to resolve, to negotiate.

Logistics and supply chain managers professional profile

Logistics (distribution) and supply chain managers organize the safe and efficient
storage and distribution of goods (merchandise). They have to ensure that orders are
fulfilled correctly. They plan and manage the movement of goods in the supply chain;
their job is to ensure that the right products are delivered to the right place on time and
in the most cost-efficient way. Logistics and supply chain managers deal with many
parties including suppliers of raw materials, manufacturers, retailers and consumers.

Typical employers of logistics and supply chain managers are distribution companies,
consultancies, manufacturers, major commercial organizations, retailers, etc. There
could be a very significant international focus within the job, where knowledge of
international commerce, finance and import/export laws are essential and fluency in a
foreign language is recommended.

International logistics managers must have an extensive knowledge of different modes

of transportation, since they manage the performance of international carriers and
logistics intermediaries.

Typical work activities of a logistics manager may include:

● Directing inbound or outbound logistics operations, such as transportation or

warehouse activities, safety performance, etc.

● Monitoring the quality, quantity, cost and efficiency of the movement and storage of
goods. Resolving problems concerning transportation, logistics systems, imports or
exports, customer issues.

● Keeping an accurate record of all orders, production times, and transportation of

supplies and manufactured items.

● Collaborating with other departments to integrate logistics with business systems or

processes, such as customer sales, order management, accounting, or shipping.

● Supervising the work of logistics specialists, planners, or schedulers. Allocating and

managing staff resources according to changing needs. Ordering and maintaining
stock inventory necessary for production.

● Dealing with customers and suppliers, and negotiating transportation rates or

services.

● Developing business by gaining new contracts, analyzing problems and producing

new solutions.

2. Review questions.

● What do logistics and supply chain managers organize?

.Main tasks that the logistics manager watches over in the Supply Chain. In
general, the logistics manager must manage and plan the activities of
purchasing, production, transportation, storage and distribution.
 ● What do they plan and manage?

plans good business management in production and product, storage and

delivery of the product to the end customer with excellent results.

● What parties (people) do they deal with?

Most production managers have both factory and office responsibilities. They
often act as a liaison between factory managers and the company’s top
management. The particular characteristics of their work vary according to the
industry for which they work

● What are typical employers of logistics and supply chain managers?

Work areas also vary; typical ones include operations, warehouse, supply chain,
and logistics manager. Distribution managers.

● What skills must international logistics managers have?

He is in charge of coordinating personnel and processes to achieve an effective

distribution of the products. A great asset of a logistics manager is his
negotiation and communication skills. They also have good knowledge of
management principles and practices.

3. Completing a professional profile in the supply chain.

● Complete the following professional profiles using the words from the boxes for
each case:

A. Supply chain manager profile

depots / schedule / network / companies / transport / staff

As a supply chain manager works in the supply chain for a variety of organizations;
he/she can specialize in shipping goods on behalf of other 1). Companies

His/her main responsibilities will. embrace tracking the movement of goods through 2)
network , overseeing the ordering and packaging process ready for dispatch and the
arrival of shipments. A supply chain manager is expected to monitor performance and
make sure targets are met, and look at ways to improve the supply 3) staff.
He / she is also responsible for managing clerical, administrative and warehouse
distribution 4) depots
He / she works closely with purchasing officers, warehouse staff and 5) transport
clerks to make sure goods and materials arrive at the depot as scheduled. A supply
chain manager may be required to work evenings and weekends on a 6) schedule
basis.

B. Warehouse logistics manager profile

Safety / profession / goods / overtime / managers / skills / duties / office

A warehouse manager has many 1) duties. He / she is responsible for the following
operations:

● Processing orders.
● Organizing the dispatch and delivery of 2) goods.
● Ensuring goods are stored safely.
● Keeping staff fully trained.
● Maintaining health and 3) safety. standards.
● Keeping accurate records.
● Managing timesheets, etc.

Warehouses are often open 24 hours a day, seven days a week so shift work is very
common in this 4) profession and managers may work some weekends and evenings.
Hours are usually 37 hours per week but there’s often the opportunity for 5) overtime.

Managers will spend some of their time in the 6) office and some of their time out on
the shop floor overseeing staff. They must be in touch with other 7) managers in the
production chain to ensure the management of goods is well coordinated. They manage
a team of people, so good communication and leadership 8) skills are necessary for this
job.
C. Freight forwarder profile

Geographical areas / shipping lines / handling costs / freight forwarding / by air /

transportation of goods / appropriate route / payment of freight

A freight forwarder is an intermediary who acts on behalf of importers, exporters or

other companies or persons, organizing the safe, efficient and cost-effective 1) Freight
forwarding Taking into account the type of goods and the customers’ delivery
requirements, freight forwarders arrange the best means of transport, using the services
of 2) shipping lines, airlines and road and rail freight operators. In some cases, the 3)
transportation of goods company itself provides the service.

Companies vary in size and type, from those operating on a national and international
basis to smaller, more specialized firms, who deal with particular types of goods or
operate within particular 4) geographical areas.
Typical work activities of a freight forwarder include:

● Investigating and planning the most 5) appropriate route for a shipment.

● Arranging appropriate packing, taking account of climate, weight, nature of goods
and cost, and the delivery and warehousing of goods at their final destination.
● Negotiating contracts, transportation and 6) payment of Freight.
● Preparing documentation to meet customs and insurance requirements, packing
specifications, and compliance with overseas countries’ regulations.
● Offering consolidation services 7) by air, sea and road; liaising with third parties to
move goods.
● Arranging insurance and assisting the client in the event of a claim.
● Offering tailored IT solutions and electronic data interchange (EDI) connections.
● Arranging 8) handling cost and other charges or collection of payment on behalf of
the client.
● Utilizing e-commerce, internet technology and satellite systems to enable real-time
tracking of goods, etc.

4. Explaining the jobs involved within the supply chain.

the jobs involved within the supply chain.

transcribing the delivery taken to enlistment and checking and counting or quality
order distribution control

internal logistics, route product delivery, just in Supply chain management

orders, paperwork and time, logistics and
adjustments distribution
Using the software of your preference, create a comic strip in which you show the
different jobs / roles involved within a supply chain in a distribution center to get a
product to your customers. Make sure you show how these people interact with each
other to accomplish their principal objective: Delivering products safely and timely to
their end-customer.
Once you create your cartoon, make sure you paste it to the document you will submit.
5. Send your complete workshop to your instructor through the virtual learning platform.

Conclusion

A supply chain is the set of activities, facilities and means of distribution necessary
to carry out the process of selling a product in its entirety. That is, from the search
for raw materials, their subsequent transformation and even manufacturing,
transport and delivery to the final consumer.