Reimagining workforce transformation

through GCCs
India GCC success story

Key growth hub Global innovation hub

1580+ GCCs 42% of GCC workforce

from digital engineering practice
1.6 Mn workforce
45% of global GCC market Digitization destination for Retail/CPG,
BFSI, Automobile segments
Accelerating the adoption of AI

Mature operating models

GCCs handle multi-functional business-critical portfolios

Owning key, differentiating new business capability
GCCs act as platformization hubs

Key imperatives for success HQ + Global Teams

Shaping Value = 16-20 hours of meaningful
work everyday
Leadership & Culture
Mainstream Inclusivity
Participate and co-create Setting up CoEs for Generative AI a
Strong Brand identity key imperative for GCCs

Myth vs Fact
GCC is an untested
model Evolved model for the last 4
Relevant only for large
enterprises decades
GCCs can be 20 FTEs to
Deliver back office support
10,000 FTEs
service GCCs compromise Represent all functions of
privacy & security the headquarters
GCCs are complicated to GCCs mirror enterprise
execute process & policies
Strong partnerships delivering
GCC-as-a-service with 0 Capex

Secret sauce for GCC success

HQ talent
“We are not in India for cost arbitrage, we are here for the talent” +
GCC talent
- Ashish Grover +
CIO, Falabella partners/start-ups
“The GCC model helped us bring down
human resource cost in technology by Ideal digital transformation
27%, while increasing the journey

headcount by 23%”
Put customer at the center

- Kirk Ball Align tech org with business goals

EVP & CIO, Giant Eagle Support every initiative with data
Leverage global teams for differentiated talent

Falabella India story

Focus areas: Great talent brings great work
Set up India GCC in 2018 Digital &
Great work brings great talent
A strong tech team of 500 people Innovation
Transformation
India GCC leader becomes the global CIO Growth & profitability
Futureproofing the business
GCC becomes the cornerstone for
business success

POLL
What is your key priority for 2023?

Digital transformation
50% initiatives
Cost reduction 33%

Products and services – faster 17%

0% Grow market share
time to market