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US DIS MAD 1 23cv11856 d52973601e269 COMPLAINT Against Digital Arbitrage Inc d b a Clou
US DIS MAD 1 23cv11856 d52973601e269 COMPLAINT Against Digital Arbitrage Inc d b a Clou
Plaintiff, COMPLAINT
Defendant.
This is an action under the Americans with Disabilities Act, 42 U.S.C. § 12101, et seq., as
amended by the Americans with Disabilities Amendments Act of 2008 (“ADA”) and Title I of the
Civil Rights Act of 1991, 42 U.S.C. § 1981a, to correct unlawful employment practices on the
basis of disability and to provide appropriate relief to Charging Party Peter St. John (“Charging
Party” or “St. John”). The United States Equal Employment Opportunity Commission (“Plaintiff”
or “EEOC”) alleges that Defendant Digital Arbitrage, Inc. d/b/a Cloudbeds (“Defendant” or
“Cloudbeds”) discriminated against Charging Party based on his disability when it refused to
provide a reasonable accommodation for his disability and denied him an employment opportunity
1343, and 1345. This action is authorized and instituted pursuant to Section 107(a) of the ADA, as
amended, 42 U.S.C. § 12117(a), which incorporates by reference Sections 706(f)(1) and (3) of
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Title VII of the Civil Rights Act of 1964 (“Title VII”), as amended, 42 U.S.C. §§ 2000e-5(f)(1)
and (3), and Section 102 of the Civil Rights Act of 1991, 42 U.S.C. § 1981a.
PARTIES
agency of the United States of America charged with the administration, interpretation, and
enforcement of Title I of the ADA, and is expressly authorized to bring this action by Section
107(a) of the ADA, 42 U.S.C. § 12117(a), which incorporates by reference Sections 706(f)(1) and
4. At all relevant times, Defendant has continuously had at least fifteen (15)
employees.
industry affecting commerce under Sections 101(2) of the ADA, 42 U.S.C. § 12111(2), and Section
101(7) of the ADA, 42 U.S.C. § 12111(7), which incorporates by reference Sections 701(g) and
6. At all relevant times, Defendant has been a covered entity under Section 101(2) of
ADMINISTRATIVE PROCEDURES
7. More than thirty days prior to the institution of this lawsuit, Charging Party Peter
St. John filed Charge No. 488-2022-00430 with the EEOC alleging violations of the ADA by
Defendant.
8. On May 25, 2023, after an investigation, the EEOC issued to Defendant a Letter of
Determination finding reasonable cause to believe that Defendant violated the ADA and inviting
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Defendant to join with the EEOC in informal methods of conciliation to endeavor to eliminate the
10. The EEOC was unable to secure from Defendant a conciliation agreement
acceptable to it.
11. On July 18, 2023, the EEOC issued to Defendant a written Notice of Failure of
Conciliation.
12. All conditions precedent to the institution of this lawsuit have been fulfilled.
STATEMENT OF CLAIMS
102(a) and (b)(1) of Title I of the ADA, 42 U.S.C. § 12112(a) and (b)(5) by failing to provide
Charging Party with a reasonable accommodation for his disability and by denying him an
employment opportunity and refusing to hire him based on his disability. Specifically:
a. Cloudbeds is a global technology company that has developed a software suite, the
vacation rentals, and hotel groups nationwide and internationally via the internet.
e. St. John is deaf and uses American Sign Language (ASL) to communicate.
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ii. remotely diagnosing and resolving technical hardware and software issues
for end-users;
issues.
h. On or about January 31, 2022, St. John applied via Indeed.com to work as a remote
i. St. John submitted his resume to Cloudbeds with his application for the IT
Administrator position.
Cloudbeds advanced St. John’s application to the next step in the hiring process,
l. During a Spark Hire interview, the candidate is asked recorded questions and
m. The recordings are reviewed by Cloudbeds and used to select the candidates who
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n. On or about February 4, 2022, St. John submitted a request to Spark Hire to for an
alternative way to complete the pre-recorded interview, stating that he is deaf, non-
that St. John is deaf and asked if Cloudbeds could provide an alternative way of
completing the Spark Hire interview for St. John, including by using ASL to
p. That same day, the Talent Administrator forwarded the Spark Hire email to four
q. On or about February 7, 2022, Cloudbeds discussed St. John’s request and said:
ii. That “verbal and written communication is a job requirement for the IT
requirements.”
r. The job description for the Cloudbeds IT Administrator position sets forth the
following requirements:
ii. Diagnose and resolve technical hardware and software issues for end-users
remotely;
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s. At no time did Cloudbeds communicate with St. John to discuss his request for an
t. At no time did Cloudbeds communicate with St. John to discuss his disability or
accommodation needs.
u. At no time did Cloudbeds offer St. John, either through Spark Hire or directly, an
v. At some time between February 4 and February 9, 2022, St. John’s request for an
alternative way to complete the Spark Hire interview was brought to the attention
w. CEO Harris was advised that Cloudbeds was obligated by the Americans with
x. CEO Harris refused to accommodate St. John in the interview process because it is
a remote first company and because Cloudbeds would not extend an offer of
employment to a deaf person in any event, or similar words to the same effect.
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aa. On or about February 9, 2022, a Cloudbeds Talent Partner emailed St. John saying:
“In regards to your request about the Sparkhire interview, this is not an ac-
commodation that we can meet, unfortunately. We are a remote first com-
pany and the majority of our meetings occur over zoom where verbal com-
munication and hearing are job requirements.”
bb. As of January 31, 2022, St. John was qualified to perform all of the job duties of
accommodation.
cc. St. John has successfully used the following available technologies to support end-
with end-users to diagnose and resolve technical issues, and to escalate technical
issues as necessary:
i. email;
ee. St. John could perform the duties of the IT Administrator position with or without
a reasonable accommodation.
ff. Cloudbeds failed to engage in a good faith interactive process to identify reasonable
gg. Cloudbeds refused to provide St. John with a reasonable accommodation in the
hiring process.
hh. Cloudbeds rejected St. John and terminated his candidacy because of his deafness.
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ii. Cloudbeds hired three non-deaf individuals to fill the IT Administrator positions
jj. Non-deaf individuals hired for the Cloudbeds IT Administrator position have less
kk. Non-deaf individuals hired for the Cloudbeds IT Administrator position have less
ll. Non-deaf individuals hired for the Cloudbeds IT Administrator positions for which
Cloudbeds sought candidates and to which St. John applied are less qualified than
St. John.
practices in violation of Section 102(a) and (b)(5)(A) of Title I of the ADA, 42 U.S.C. §§ 12112(a)
and (b)(5)(A) by failing to engage in a good faith interactive process to identify reasonable
practices in violation of Section 102(a) and (b)(5)(B) of Title I of the ADA, 42 U.S.C. §§ 12112(a)
opportunity and failing to hire him because of his disability and/or the need for accommodation.
intentional.
Charging Party to suffer pecuniary and non-pecuniary damages including, but not limited to, lost
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done with malice or with reckless indifference to Charging Party’s federally protected rights.
employees, agents, servants, and all persons in active concert or participation with it, from
discriminating based on disability including, but not limited to, failing to provide reasonable
accommodations to qualified individuals with disabilities that do not constitute an undue hardship.
employees, agents, servants, and all persons in active concert or participation with it, from
discriminating based on disability including, but not limited to, denying employment opportunities
to qualified individuals with disabilities because of their disabilities and/or because of their need
for an accommodation.
C. Order Defendant to institute and carry out policies, practices, and programs that
provide equal employment opportunities and reasonable accommodations for qualified individuals
with disabilities and that eradicate the effects of its past and present unlawful employment
practices.
wages and other compensation and benefits with prejudgment interest, in amounts to be
determined at trial, and other affirmative relief necessary to eradicate the effects of its unlawful
employment practices.
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past and future pecuniary losses resulting from the unlawful employment practices described
past and future non-pecuniary losses resulting from the unlawful employment practices described
above, including emotional pain, suffering, inconvenience, mental anguish, and other
H. Order Defendant to pay Charging Party punitive damages for the malicious and/or
I. Grant such further relief as the Court deems necessary and proper in the public
interest; and
The EEOC requests a jury trial on all questions of fact raised by its complaint.
Respectfully submitted,
GWENDOLYN Y. REAMS
Acting General Counsel
CHRISTOPHER LAGE
Deputy General Counsel
JEFFREY BURSTEIN
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Regional Attorney
jeffrey.burstein@eeoc.gov
KIMBERLY CRUZ
Assistant Regional Attorney
kimberly.cruz@eeoc.gov
11
JS 44 (Rev. 04/21) CIVIL
Case 1:23-cv-11856 COVER
Document 1-1 SHEET
Filed 08/14/23 Page 1 of 2
The JS 44 civil cover sheet and the information contained herein neither replace nor supplement the filing and service of pleadings or other papers as required by law, except as
provided by local rules of court. This form, approved by the Judicial Conference of the United States in September 1974, is required for the use of the Clerk of Court for the
purpose of initiating the civil docket sheet. (SEE INSTRUCTIONS ON NEXT PAGE OF THIS FORM.)
I. (a) PLAINTIFFS DEFENDANTS
United States Equal Opportunity Commission Digital Arbitrage, Inc., d/b/a Cloudbeds
(b) County of Residence of First Listed Plaintiff County of Residence of First Listed Defendant
(EXCEPT IN U.S. PLAINTIFF CASES) (IN U.S. PLAINTIFF CASES ONLY)
NOTE: IN LAND CONDEMNATION CASES, USE THE LOCATION OF
THE TRACT OF LAND INVOLVED.
(c) Attorneys (Firm Name, Address, and Telephone Number) Attorneys (If Known)
Anastasia Doherty, U.S. EEOC Jeremy Adamson, Kunzler, Bean & Adamson
15 New Sudbury Street, Rm. 475, Boston, MA 02203 50 W Broadway, Suite 1000, Salt Lake City, UT, 84101
II. BASIS OF JURISDICTION (Place an “X” in One Box Only) III. CITIZENSHIP OF PRINCIPAL PARTIES (Place an “X” in One Box for Plaintiff
(For Diversity Cases Only) and One Box for Defendant)
✖ 1 U.S. Government 3 Federal Question PTF DEF PTF DEF
Plaintiff (U.S. Government Not a Party) Citizen of This State 1 1 Incorporated or Principal Place 4 4
of Business In This State
2 U.S. Government 4 Diversity Citizen of Another State 2 2 Incorporated and Principal Place 5 5
Defendant (Indicate Citizenship of Parties in Item III) of Business In Another State
The JS 44 civil cover sheet and the information contained herein neither replaces nor supplements the filings and service of pleading or other papers as
required by law, except as provided by local rules of court. This form, approved by the Judicial Conference of the United States in September 1974, is
required for the use of the Clerk of Court for the purpose of initiating the civil docket sheet. Consequently, a civil cover sheet is submitted to the Clerk of
Court for each civil complaint filed. The attorney filing a case should complete the form as follows:
I.(a) Plaintiffs-Defendants. Enter names (last, first, middle initial) of plaintiff and defendant. If the plaintiff or defendant is a government agency, use
only the full name or standard abbreviations. If the plaintiff or defendant is an official within a government agency, identify first the agency and then
the official, giving both name and title.
(b) County of Residence. For each civil case filed, except U.S. plaintiff cases, enter the name of the county where the first listed plaintiff resides at the
time of filing. In U.S. plaintiff cases, enter the name of the county in which the first listed defendant resides at the time of filing. (NOTE: In land
condemnation cases, the county of residence of the "defendant" is the location of the tract of land involved.)
(c) Attorneys. Enter the firm name, address, telephone number, and attorney of record. If there are several attorneys, list them on an attachment, noting
in this section "(see attachment)".
II. Jurisdiction. The basis of jurisdiction is set forth under Rule 8(a), F.R.Cv.P., which requires that jurisdictions be shown in pleadings. Place an "X"
in one of the boxes. If there is more than one basis of jurisdiction, precedence is given in the order shown below.
United States plaintiff. (1) Jurisdiction based on 28 U.S.C. 1345 and 1348. Suits by agencies and officers of the United States are included here.
United States defendant. (2) When the plaintiff is suing the United States, its officers or agencies, place an "X" in this box.
Federal question. (3) This refers to suits under 28 U.S.C. 1331, where jurisdiction arises under the Constitution of the United States, an amendment
to the Constitution, an act of Congress or a treaty of the United States. In cases where the U.S. is a party, the U.S. plaintiff or defendant code takes
precedence, and box 1 or 2 should be marked.
Diversity of citizenship. (4) This refers to suits under 28 U.S.C. 1332, where parties are citizens of different states. When Box 4 is checked, the
citizenship of the different parties must be checked. (See Section III below; NOTE: federal question actions take precedence over diversity
cases.)
III. Residence (citizenship) of Principal Parties. This section of the JS 44 is to be completed if diversity of citizenship was indicated above. Mark this
section for each principal party.
IV. Nature of Suit. Place an "X" in the appropriate box. If there are multiple nature of suit codes associated with the case, pick the nature of suit code
that is most applicable. Click here for: Nature of Suit Code Descriptions.
VI. Cause of Action. Report the civil statute directly related to the cause of action and give a brief description of the cause. Do not cite jurisdictional
statutes unless diversity. Example: U.S. Civil Statute: 47 USC 553 Brief Description: Unauthorized reception of cable service.
VII. Requested in Complaint. Class Action. Place an "X" in this box if you are filing a class action under Rule 23, F.R.Cv.P.
Demand. In this space enter the actual dollar amount being demanded or indicate other demand, such as a preliminary injunction.
Jury Demand. Check the appropriate box to indicate whether or not a jury is being demanded.
VIII. Related Cases. This section of the JS 44 is used to reference related pending cases, if any. If there are related pending cases, insert the docket
numbers and the corresponding judge names for such cases.
Date and Attorney Signature. Date and sign the civil cover sheet.
Case 1:23-cv-11856 Document 1-2 Filed 08/14/23 Page 1 of 1
UNITED STATES DISTRICT COURT
DISTRICT OF MASSACHUSETTS
Category in which the case belongs based upon the numbered nature of suit code listed on the civil cover sheet. (See local
rule 40.1(a)(1)).
, 40, 41, 4, 535, 830*,
8, 893, R.23, REGARDLESS OF NATURE OF SUIT.
X II. 130, 190, 196, 370, 37, 440, 442, 443, 445, 446, 448, 820*, 840*, .
III. 120, 150, 151, 152, 153, 195, 210, 220, 24, 310, 315, 330, 340, 345, 350, 355, 360, 36,
367, 368, 37,38,422, 423, 40, 460, 462, 463, 465, 510, 530, 540, 550, 555,
625, 690, 7, 791, 861-865, 80,8,950.
*Also complete AO 120 or AO 121. for patent, trademark or copyright cases.
3. Title and number, if any, of related cases. (See local rule 40.1(g)). If more than one prior related case has been filed in this
district please indicate the title and number of the first filed case in this court.
4. Has a prior action between the same parties and based on the same claim ever been filed in this court?
YES NO X
5. Does the complaint in this case question the constitutionality of an act of congress affecting the public interest? (See 28 USC
§2403)
YES NO X
If so, is the U.S.A. or an officer, agent or employee of the U.S. a party?
YES NO
6. Is this case required to be heard and determined by a district court of three judges pursuant to title 28 USC §2284?
YES NO
X
7. Do all of the parties in this action, excluding governmental agencies of the United States and the Commonwealth of
Massachusetts (“governmental agencies”), residing in Massachusetts reside in the same division? - (See Local Rule 40.1(d)).
YES NO X
A. If yes, in which division do all of the non-governmental parties reside?
YES NO
(PLEASE TYPE OR PRINT)
ATTORNEY'S 253526(
6NAME ANASTASIA DOHERTY
ADDRESS 15 New Sudbury Street, Rm. 475, Boston, MA 02203
TELEPHONE NO. 617-865-3685
(0$,/$''5(66 Anastasia.doherty@eeoc.gov
(CategoryForm-20.wpd )