Ana Pantoja

10307 Tisbury Rd, #8108, Charlotte, NC 28078

Cell: 919-440-4103 Email: ​pantoja.ana.k@gmail.com

Objective
To apply the knowledge and skills I have acquired in a setting that will nurture further professional development so that I
may contribute towards the progress and efficiency of the company benefiting the community.

Education and Certifications

Associate in the Arts, Wayne Community College
NC Notary Public certified
In Progress:
Paralegal Technology Associate, Pitt Community College
BA English, University of North Carolina at Charlotte

Work and Volunteer Experience

​Landon Dunn, PA, Matthews, NC October 2018 to December 2019

​Secretary/Legal Assistant
Answered and transferred all phone calls. Handled calendar for the office. Greeted and met with all clients.
Drafted power of attorney and will documents. Notarized documents. Served as a witness for signings.
Communicated with clients via email and phone in order to finish their documents, set up appointments, etc.
Created and organized files both on computer and in filing cabinets. Did whatever task asked by attorney​.

NC Justice Center, New Bern, NC July 2017 to Present

Translator/Volunteer
Interpreted from English to Spanish for a volunteer attorney filling out power of attorney paperwork for
non-English speaking clients. I still do this when given the opportunity to attend a clinic.

Crumley Roberts Attorneys at Law, Charlotte, NC May 2018 to October 2018

Case manager/Paralegal
Drafted and organized documents for personal injury case work. Evaluated medical records. Handled any
communication with client necessary under minimal supervision and instruction of various attorneys. Handled
around 40 different cases with various clients. Interpreted and translated for attorneys and Spanish-only clients.
Handled claims with various insurance providers and communicated directly with adjusters. Performed any task
the supervising attorney deemed necessary for case’s optimal outcome. Notarized any documents needed.
Assisted coworkers when necessary. Worked both in a team as well as alone doing whatever necessary of me.

Winterville and Goldsboro, NC August 2015 to May 2017

Nanny/Tutor
Used patience, psychological skills, and Spanish to teach various grade school children basic Spanish and other
subjects including the following: science, grammar, arithmetic, and critical thinking. I also bathed them, played
with them, cooked for them, and assisted them in any way that was necessary.
St. Mary of the Angels, Mount Olive, NC August 2016 to December 2017
Sunday School Instructor
Worked in a small team under the supervision of my local parish’s priest to prepare lessons for confirmation class
every sunday to be taught to around 100 teenage girls. We also prepared plans and administered certain special
events for the church (i.e. youth retreats, field trips, and the like).

Once Upon a Child, Greenville, NC August 2014 to July 2015

Customer Service Representative / Sales Associate
Used customer service skills to concisely assist customers in every one of their needs. Used computation skills to
properly handle cash and card transactions as well as calculate price of items and tag them with a particular
computer program. I also did any store maintenance work necessary.

The Lantern Inn, Goldsboro, NC May to July 2014

Waitress
Greeted guests, waited tables, cleaned the premises, and answered all phone calls. Also used computer programs
to place orders and accommodate seating. I became good friends with every regular client.

Carver Elementary School, Mt. Olive, NC January to June 2012

Research Assistant/Tutor, Volunteer
Worked in a group to construct engaging science lesson plans for a class of young children. Taught said lesson
plans to the children. Maintained records of when we met, what was reviewed, and what methods were used in
assisting them. Met with students' teachers to coordinate future sessions accordingly.

Skills

● Proficient with Microsoft Office programs

● Experienced in Clio and Westlaw
● Research oriented
● Bilingual- English/Spanish
● Time management
● Interpersonal skills
● Quick to adapt and learn
● Professional written and verbal communication
● Able to multitask
● Organized
● Detail oriented
● Enjoy filing
● Diligent
● Honest
● Patient
● Friendly and optimistic