RAMYA K M

ramyasurendran2010@gmail.com

Mob: +91-9544269872

Objective:

To work in a challenging environment where I can utilize my education and skills. Towards this, I am determined to offer
honesty, efficiency, and sincerity.

PRIOR EXPERIENCES:

 Sara hotels and Apartments, Near Cochin International Airport, Angamaly, Kerala, India. (3*
Category)

st
 General Manager, From April 1 , 2018 to May 31, 2022
RESPONSIBILITIES:

 Directly overseeing all operations, including Lodging, Food & Beverage HR, Front Office,
Maintenance, Finance & Accounts
 Making sure all guests receive a high-quality service.
 meeting and greeting guests
 Dealing with customers’ complaints and other problems
 Making sure that the hotel meets health, safety, and security regulations and licensing laws.
 Managing and updating the daily operations of the accounting department.

 Monitoring each purchase/indent/requisition of each department, the accounts receivable

(collection from debtors), and the accounts payable (payable to the vendors /suppliers, etc.).

 Providing strong leadership and communication to staff regarding objectives and strategies,
policies and procedures, and service standards to ensure complete guest satisfaction and
profitability

 Updating all OTA’s Extranets and maintaining rate issues

 Organizing and supervising Banquet functions.

 Monitoring the coordination between all departments for smooth & efficient operations.

 Updating Google reviews properly.

 Answering client queries and identifying new business opportunities among existing customers

 Attending all Airlines (Air India, Kuwait Airlines, Oman Airways, etc.) and OTA’S (Make my trip,
Goibibo, Yatra Expedia, Agoda, etc.) workshops and meetings and improving business through
 them.

 Front Office Manager, from 13 Oct 2016 to 31 March 2018

 Keep front desk clean, tidy, and supplied with all the necessarysupplies
 Greet, communicate with, and welcome guests
 Keep the office in order
 Answer all the customers' questions and address their complaints
 Answer all incoming calls and redirect them or keep messages
 Receive letters and packages and send them to the appropriate destination
 Prepare and manage outgoing mail
 Check, sort, and forward emails
 Monitor office supplies
 Place supply orders when necessary
 Monitor and update records and files
 Monitor and log office expenses and costs
 Worked as a Company Secretary in a software CompanyFrom 2015 January –
2016 August

RESPONSIBILITYS:

 providing full secretarial support to Human Resources Manager

 handling all incoming correspondence
 preparing a wide range of communications, reports and documents
 scheduling and coordinating meetings, appointments, and events
 preparing and distributing minutes of meetings
 co-ordinate and follow up on interviews
 maintaining a complete employee database

 Reception Staff and Accounts Assistant in Malabar Trading Company –

2013 Nov to 2014 Dec

RESPONSIBILITIES:

 Welcomes visitors by greeting them, in person or on the telephone; answering or

referring inquiries.
 Directs visitors by maintaining employee and departmentdirectories; giving instructions.
 Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 Skillfully manage a wide range of office and sales support tasks, including accounts payable,
and accounts receivable.
 To manage branch stock and provide monthly reports.

 Manage customer calls and provide needed information.

 Maintains files and updates ledgers successfully.

 Handle stock transfer and updating correctly
 May develop new business within assigned region or industry
 Conduct sales calls, schedule promotional work, and track sales activities
 Provides information and assistance to clients and customers
SKILL SET:

• Ability to provide technical assistance and resolution.

• Confidentiality.
• Able to work in successive progression.
• Excellent communication and organizational skills.

• Excellent Team Working

• Good communication and analytical skills
• Result orientation, ability to get things done under any circumstances
• Strong enough to work for a long time.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and managing, arranging, and
coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.

EDUCATION

• SSLC

Year of Pass: 2005

Kerala State Syllabus

 PLUS TWO

Year of pass: 2007

Kerala State Syllabus

 Degree

Year Of pass: 2011

BA English

COMPUTER EDUCATION

• ACCP(Aptech certified computer professional)

• CTTC (Computer Teacher Training course)

APPLICATION SKILLS:

Windows Operative System & Tablet

Data entry operator Computer, Ubuntu

MS Office Ms word, Ms Excel, MsPowerPoint, MS Dos

Adobe Photoshop, Adobe PageMaker, Corel

DTP Draw

Programming,Tally C,C++,Java etc, Tallly 7.0 and 9

LANGUAGES:

• Malayalam: Read, write and speak

• English: Read, write and speak
• Hindi: Read, write and speak.
• Tamil : Speak

PERSONAL DETAILS:
• Date of Birth : march 23, 1990.

• Nationality : Indian

• Passport : K5363445

• Driving License : Holding Valid Two & Four-wheeler Driving License

• Status : Married

Declaration: -

I Ramya Sajan, hereby declare that the above-furnished information is true and complete to the best of
my knowledge and belief.