6/3/22, 10:41 AM ● New SOP -Neo - Asana

New SOP -Neo

Printed from Asana

To Do

Divya Pandey: SO due Jun 3, 2022

Welcome Call & Email ( Immediate / 2 hours )
Mention the call log detail and attach the call recording in the comment section. Mention the person's name into comment section
who all were present on the con call.

Company & Hotel Creation in Intranet -2 hours

Room Type, Rate Plan Creation- 2 hours
Login Credentials Extranet-12 hours
Channel Manager Integration-48 hours
Website (Existing)
Booking Engine Integration- 24 hours
Google analytics Integration- 24 hours

Chatbot Integration, Q&A setup for Chatbot & Training- 24 Hours

Handover to Direct booking Team -24 hours
Introduction Email & Call to FOE, FOM & RM- 2 Hours
Check Content & room availability for next 90 days -24 Hours
OTA Pricing & implement discount Coupon- 48 Hours
Training to FO, RM for increasing direct booking -48 Hours
Training Done
Verification call in every 7 Days & sent call recording to POC
Training in 15 days
Monthly report & suggestion

Website Delivery -New -48 hours

Document Check - 2 Hours
Welcome mail, call, Templates sent -4 Hours
Template & Domain Selection | Mail confirmation from clients-24 Hours
Domain Purchase -24 Hours
Website Design( Website builder )- 48 Hours
Website Design(Static )- 72 Hours
Demo link sent -48 hours / 72 ( Depending upon website type)
Website live- 48 Hours
Google analytics Integration-48 Hours

Booking Engine Integration- 48 hours

Handover to Direct booking Team -24 hours
Introduction Email & Call to FOE, FOM & RM- 2 Hours
Check Content & room availability for next 90 days -24 Hours
https://app.asana.com/0/1202278239134774/list 1/2
6/3/22, 10:41 AM ● New SOP -Neo - Asana

OTA Pricing & implement discount Coupon- 48 Hours

Training to FO, RM for increasing direct booking -48 Hours
Training Done
Verification call in every 7 Days & sent call recording to POC
Training in 15 days
Monthly report & suggestion

Chatbot Integration, Q&A setup for Chatbot & Training- 48 Hours

Login credentials Mobile Application-72 hours
Google Business listing-48 hours
PMS Implementation- 4 Days
First Time Implementation of Inventory & Rates, Migration from other CM-3 days
Training for CM & BE- Calendar Invite should be shared a day before | Training Time 45 minutes|
Training on CRS , JA & CRM-Training Time 45 Minutes
Training PMS-Training Time 45 Minutes
Training on Website Builder-Training Time- 45 Minutes
Revision Full Training- 7 days
Follow up Call Ist Month- 4 calls -Weekly Twice-3days GAP
Follow up call Ist Month-1st Call
Follow up call Ist Month-2nd Call
Follow up Call Ist Month -3rd Call
Follow up Call Ist Month -4th Call
Follow up Call 2nd Month -8 calls -Weekly Twice-3days GAP
Follow up Call 3rd Month -8 calls -Weekly Twice- 3days GAP

Work in Progress

Completed

https://app.asana.com/0/1202278239134774/list 2/2