S.

NIRUPA MA BHA RA THI

 nirupamabharathi@gmail.com |  9962133461 |  Chennai, IN

MID-S E N I OR H U M A N R E S O U R C E M A N A G E M E N T
HR Functions ~People Culture~ SAP framework ~ Direct Client Interface ~ Customer Orientation
8 years of success in building outstanding workplaces & performance-driven organizations; seeking a challenging position with an
organization helps achieve professional accolades through excellence in teamwork and contributing to organizational & personal growth.
 PROFILE SYNOPSIS
▪ A dynamic and focused seasoned HR Professional reputed for cultivating and leading best
CORE COMPETENCIES
in class Human Resource Management Functions. Extensive experience across various HR
management verticals leveraged to develop plans and align structures. ▪ HR Management
▪ SAP Framework
▪ Delivering HR expertise in the areas of HR strategies. Skilled in providing solutions to
▪ Employment Verification
clients and leverage available resources and make timely decisions.
▪ Service Desk support
▪ Hands-on experience in creating structures and operational policies for an HR department ▪ Staff records Management
from scratch with particular emphasis on people strategy ▪ Client Interface Management
▪ Demonstrated solid understanding of businesses and functions and thus define policies ▪ Performance management
and HR framework. ▪ Talent management
▪ Accustomed to working with people with varied cultural backgrounds and promoting ▪ Employee Engagement
▪ Training & Development
multi-skilled team competencies via nurturing mentorship and inspirational leadership within
▪ Team Management
a fast-paced environment.

 EMPLOYMENT HISTORY

HR Assistant | The World Bank Group | September 2015 – Present

Succession Path: Employment Verification (Sep 2015- April 2016) ➔Transaction Processing (April 2016- 2019)➔Policy Specialist (2019-
Present)

Highlight: Awarded with the HRD Spot Awards HRDSO; managed Neocase Project and ensured the Continuous Process Improvement

Key Initiatives & Results Drawn:

Policy Specialist
▪ Provide Tier 2 support on national health plans, termination, expatriate benefits and telecommute during Covid -19
▪ SME for Leave Management and Performance Management systems and salary increases.
▪ Provide interpretation of various policies, processes and procedures related to the HR transactions, products and services and ensure the
advice is in accordance with Staff Rules
▪ Respond to the medium complex and complex queries received from the clients
▪ Exhibit extensive knowledge and understanding of relevant operating policies and procedures and guides clients in applying relevant
policies, procedures, and technology
▪ Ability to understand and explain complex policies and guidelines
▪ Liaison with related department (Payroll / Accounting, Travel, etc.) on issues requiring clarification
▪ Support projects within the operations (e.g., identifying past trends in the team in order to recommend improvements, participate in
process improvement sessions, etc.)
▪ Conduct research and analysis for case resolution
▪ Support triaging to ensure that all received cases/queries are allocated to the respective teams/members.
▪ Serve as first point of contact for all transactions

Transaction Processing:
▪ Bestow strategic leadership and direction to HR policies and practices to effectively balance the needs of employees with goals. Established
and implemented recruitment plans.
▪ Responsible for the creation and implementation of crucial recruitment policies and programs.
▪ Dexterously manage various activities such as transactions & service desk support, controls & quality assurance, testing & validation of SAP
reporting requirements.
▪ Accountable for developing & maintaining contract requests within the SAP framework for short-term consultants/temporaries

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 ▪ Holds proven distinction in assessing, researching, and acting on client request – engaging in discussion as needed; look after the email and
workflow items and take immediate action on any rejected ST requests by coordinating with client units
▪ Make sure responsiveness to clients through interim responses and follow-up notes at all times.
▪ Restrict email updates on the same query/back-and-forth with the staff or stakeholder by focussing on the quality of responses, pro-active
solutions. Collaborate with the client to ensure the information provided is clear and complete.
▪ Look after the VIP and high touch client cases and assist in those cases on a priority
▪ Deliver support on Ask HR, guiding the staff/client on calls with a focus on the quality of responses i.e., clarity, completeness, tone/language,
pro-active solutions to restrict email updates on the same query/back-and-forth with the client
▪ Make sure that responses provided are accurate and there is NIL financial impact arising out of the responses provided.
▪ Assure appropriate team coverage and scheduling; monitored and reported upon the team's SLAs and deliverables
▪ Provide leadership and guidance on defined strategies, policies, and program

Employment Verification and Staff Records Management

▪ Shouldered with the overall accountability of reviewing staff member’s records and job action summary issues and translate information
into EV letters for staff; addressed to the queries and issues regarding Employment Verification.
▪ Scrutinized staffs to ensure they don’t match with denied individuals on Sanction’s list.
▪ maintained documents about a staff’s career with the Bank Group i.e., LOA, Beneficiary Forms, Visa Documents, etc. are deposited to their
records received through PeopleSoft, Neocase, Remedy or Indexing.

Catalog Associate | Amazon.Com | May 2013 - Sep 2015

Key Initiatives & Results Drawn:

▪ Shouldered with the overall accountability of delivering support PSS (Premium Setup Services); Actively involved in the identification and
correction of Catalog errors; investigated Catalog related complaints.
▪ Delivered exceptional support in defect Reduction team to manage inventory and reduce defects for Consumer Electronic products across
the US and Canada. Sent weekly reports and dashboard data to senior management every week.
▪ Helped in improve inventory health and successfully resolved problems that appear on the supply chain.
▪ Acquired the shipping details of the items, container tracking number and other details to identify and correct the errors by coordinating
with vendors via calls and email.
▪ Actively participated in raising purchase orders daily and communicating with vendors in easing up the delivery of products to warehouses;
trained and mentored more than 10 new hires to excel in the process.
▪ instrumentally conducted audits and quality checks on assigned tasks for work done by junior associates and report quality metrics;
independently managed work queues round the clock during peak season (Christmas).

 HR INTERNSHIPS

▪ Aug 2010 - Oct 2010 with Southern Auto Casting Pvt Ltd
▪ Dec 2010 - March 2011 with Ambassador Pallava Pvt Ltd.
▪ May 2011 - June 2011 with Polaris Software Ltd
▪ July 2011- October 2011 with IndusInd Bank Pvt Ltd.
▪ January 2012 – February 2012 with Tata Consultancy Services E-Serve Pvt Ltd.
▪ May 2012 with Fortis Malar Hospital Pvt Ltd

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 ACADEMIC CREDENTIALS

▪ M.A (Human Resource Management), Madras School of Social Work, University of Madras, 2012
▪ B. Com (Accounting & Finance), Women’s Christian College, University of Madras, 2010
▪ Diploma in Computerised Accounting, Women’s Christian College, 2010-2011
▪ Class 12th, S.B.O.A School & Junior College, Central Board, 2007
▪ Class 10th, S.B.O.A School & Junior College, Central Board, 2005

 EXTRACURRICULAR ACTIVITIES

▪ Volunteer of The Chennai Adoption Drive, organise adoption/rehoming camps for rescued and homeless animals. Participated in their youth
outreach activities at various city college festivals.
▪ Served as the assistant event manager in organising ad-zap at Women’s Christian College, Cognizance 2009.
▪ Participated in few departments cultural fests. Secured First place in dance, Deja Vu 2012 at Madras School of Social Work.
▪ Student of The Swingers dance school. Participated in few stage performances held at the Music academy Chennai.
▪ Part of The World Bank engagement committee. Conducted engagement activities to team.

 PERSONAL DETAILS

▪ Date of Birth: 23rd August 1989

▪ Languages Known: English and Tamil

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