Advanced Suppy Chain Management (OPME005)

1. What designates the activities associated with optimizing product placement in pick locations in
a warehouse?
a. Cross docking
b. Wave picking
c. Task interleaving
d. Slotting

2. supply chain leaders and the business often face __________ reporting landscapes with
numbers options to measure and calculate performance
a. corporate
b. business
c. complex
d. simple

3. __________ is the key and companies are increasingly developing one-stop-shops for supply
chain information and reporting
a. Supply chain organization
b. Supply chain transparency
c. Supply chain integration
d. Supply chain formation

4. By analyzing the _____ path, non-value adding activities can be identified so that suitable steps
can be taken to eliminate them.
a. Supply link
b. Customer order (most probably pg122)
c. Order entry
d. Delivery link

5. What would mean servicing the customer requirement on a real time basis at least cost or at
affordable cost which would entail delivering the customer order wherever required and when
even required at the minimal coat of servicing?
a. Efficient logistics management
b. Efficient demand management
c. Efficient market management
d. Efficient forecast management

6. what must be kept in a safe and secured (locked) place with limited general access or access
through identity checks only by those authorized?
a. Warehouse
b. Central storage
c. Inventory
d. Security elements
7. Which method is sometimes referred to as the jury method?
a. Sales force composite
b. Panel of expert opinion
c. Consumer user survey
d. Delphi

8. Business even uses third party funding and bill discounting to reduce the _____cost.
a. Procurement
b. Selling
c. Logistics
d. Transportation

9. The logistics issue are now increasingly influencing _____ and _______ decisions related to
global production and manufacturing locations.
a. Trivial and steady
b. Small and rigid
c. Crucial and critical
d. Mirror and enduring

10. ________cost includes costs associated with order entry, order follow up / updating, discounts
and invoicing.
a. Warehousing
b. Information processing
c. transportation
d. marketing

11. Estimating the demand and accurately as possible will result in the __________and will likely
result in benefits following through the supply chain.
a. Better supply chain decision (not sure)
b. Poor supply chain decision
c. Moderate supply chain decision
d. Stable supply chain decisions

12. The objective of ________is to prepare procurement plan to meet the production target
derived from the company’s sales order processing.
a. Stock keeping unit (SKU)
b. Material requirements planning (MRP)
c. Bullwhip effect
d. Inventory control

13. Computerized ordering and ERP as well CRM can significantly improve the ____ in the areas of
sales. Marketing and customer service.
a. Function
b. Business
c. Logistics
d. Value
14. ___________approach eliminates steps in the supply chain and reduces lead time as well as
pipeline inventory.
a. Delayed differentiation
b. Cross docking
c. Inventory transaction
d. Direct shipping

15. Sustainable transportation offers possibilities of __________ in services design high

technology construction, manufacturing, maintenance as well as in education and research.
a. Economic development (not sure)
b. Productivity
c. Job creation
d. Marketing

The world’s economic development is closely associated with the development of

transport infrastructure (book reference)

16. Which global operating level operates and maintains foreign country operations and develops
regional headquarters to oversee the coordination of operations in the area?
a. Level 5 denationalized operation
b. Level 2 internal export
c. Level 3 internal operations
d. Level 1 arm’s length

17. ______by its very nature takes places in a dynamic and ever-changing environment, making
the study ad subsequent improvement of a distribution system difficult.
a. Evolution
b. Delivery
c. effectiveness
d. performance

18. what is an iterative process for developing the support strategy that optimizes and leverages
existing resources termed as?
a. Integrated storage system
b. Integrated logistics system
c. Integrated cost system
d. Integrated business system

19. ____________measures at production sites have a major impact on product quality, cost and
speed of delivery as well as delivery reliability and flexibility.
a. Production
b. Performance
c. Scheduling
d. Supply link
20. ____________ is the process of eliminating the non-value adding and redundant
services/activities from the end-to-end value chain.
a. Total quality management
b. Time based management
c. Supply chain c
d. Business c

21. The foundation for performance management is a company’s __________ with its unique
value proposition to customers, the derived steering focus and related supply chain processes.
a. End to end processes
b. Organizational alignment
c. Supply chain strategy
d. Adaptive reporting

22. The ____________ function includes demand forecasting. Inventory management,

warehousing , stock keeping and scheduling, as well as production planning and control.
a. Distribution management
b. Procurement
c. Materials management
d. Logistics management

23. Which cost also includes documentation and record keeping cost?
a. Transportation
b. Administrative
c. Material handling
d. Customer service

24. ____________accounting system can be prepared based on additional element specific costs
data generated to pay focused attention to the specific problem areas to rectify or improve the
scenario from the current level.
a. Administrative
b. Customer
c. Financial
d. Managerial

25. Supply chain management (SCM) works by bringing _______ impact by servicing the
customer better thereby helping business to grow faster in terms of increased sales, growth
and profits.
a. Conventional
b. Standard
c. Positive
d. Normal

26. Which is a product distribution and marketing strategy where the sales force us compensated
not only for sales they generated but also for the sales of the other salespeople that they
recruit?
 a. Online marketing
b. Simple marketing
c. Multi-level marketing
d. Direct marketing

27. __________ is a method to determine when to order for a particular material, but it does not
address the issue related to how much to order?
a. Material requirement planning (MRP)
b. Economic order quantity (EOQ)
c. Reorder point (ROP)
d. Return on investment (ROI)

28. What includes infrastructure, technology, people, logistics and finance?

a. Competitive assets
b. Competitive processes
c. Enterprise competitiveness
d. Global competitiveness

29. Logistics management has been emerging as an __________discipline to focus on R&D, and
in many institutions abroad, logistics if offered as a separate area for specialization.
a. Dependent
b. Inefficient
c. Independent
d. Inadequate

30. Which inventory shows the quantity as being physically in stock?

a. Available inventory
b. On hand inventory (most probably pg106)
c. On order inventory
d. Inventory position

31. Which supply chin performance metrics include performance to commitment, fill rates like
stock fill rate, pack fill rate and order fill rate and stock return rates?
a. Cycle time metrics
b. Inventory and cash management metrics
c. Delivery performance metrics
d. Supply chain cost metrics

32. --- level measures include the efficiency of purchase order cycle time, booking in procedures,
cash flow , quality assurance methodology and capacity flexibility.
a. Strategic
b. Operational
c. Partnership
d. Tactical
33. ----- factors largely include the company’s advertisement and promotional plan, product’s past
demand in the same market, whether any new product variant in different price segment is
being introduced or not, competitive action in the same market, economic growth product
category growth rate and so on.
a. Internal
b. External
c. Tangible
d. Intangible

34. Many --- KPIs are available, but companies must determine the indicators that are truly
important to their organization’s operational performance.
a. Manufacturing
b. Planning
c. Logistics
d. procurement

35. With rising cost of --- , global logistics player are trying any alternative strategies o contain
those to be competitive.
a. Business
b. Transportation
c. Packaging
d. PET material

36. ---- means the way a company delivers it product to the market, which could be the
intermediaries, customers or retailers and end-user, and marketing logistics are basically the
physical distribution of goods.
a. Purchasing function
b. Physical distribution
c. Strategic supplier
d. Vendor development

37. Which service operates within a schedule and had a fixed port rotation?
a. Tramp service
b. Bulk service
c. Car service
d. Liner service

38. Customer order have to be executed as fast as possible to ensure that the customer never
goes out of stock and also for ---
a. Customer demand
b. Customer requirements
c. Customer satisfaction
d. Customer efforts

39. The design of --- system and the consideration of its cost also effect the selection of the mode
transportation and hence the cost of transportation gets affected.
 a. Supply chain
b. Material handling
c. Packaging
d. Distribution

40. Common --- KPIs include finished products first pass yield (FPY), percentage of defects per
million opportunities (DPMO), and scrap and rework cost as a percentage of sales and
quantities shipped per employee
a. Procurement
b. Planning
c. Manufacturing
d. Logistics

41. Until the introduction of motor transport, -- had the monopoly over land transport.
a. Oceans
b. Airways
c. Pathways
d. Railways

42. Because of the distance between selling countries and production counties, -- holding gets
larger blocking costly working capital.
a. Procurement
b. Legal
c. Inventory
d. Market

43. Which cost is a major cost component of inventory-holding?

a. Material cost
b. Capital cost
c. Logistics cost
d. Sales cost

44. What involves three major components- the supplier , the distributor and the interface of the
two?
a. Supply chain benchmarking
b. Supply chin performance
c. Supply chain metrics
d. Supply chain models

45. --- management can also reduce debtors and stock return as well as stock expiry
a. Storage
b. Logistics
c. Business
d. Service
46. Which method predicts future sales on the average sales performance for the same product in
the recent past?
a. Moving average

47. In general companies perform either benchmarking of results focusing on performance

measure or benchmarking of best practices focusing in how well processes are executed by
the competitor.
a. Qualitative
b. Suggestive
c. Analytical
d. Quantitative

48. What items are recognized with the appropriate SKU number and/or part number as the case
may be and the quantity received has to be recorded.
a. Identify goods
b. Transferring goods
c. Receiving goods
d. Picking goods

49. What can be regarded as the flow of material into, through and out of the enterprise, in
relation to SCM?
a) Logistic management
b) material management
c) distribution management
d) Inventory management

50. The Worlds economic development is closely associated with the development of transport
a) corporation
b) changes
c) services
d) infrastructure

51. ____________companies around the world offers 24*7 real time information about the cargo
movement
a) Hardware
b) Logistics
c) IT
d) Manufacturing

52. In the least development as well as in less developed countries logistic cost as a percentage of
the total cost of goods and services is much higher than that in developed counties where
___________is well developed.
a) logistic infrastructure
b) transportation
c) logistics function
 d) distribution

53. _____ Relates to the time it takes for a firm to respond to a customer query with the required
information
a. Post transaction customer service
b. customer query time
c. Measuring customer service
d. flexibility of delivery systems

54. The evaluation of _________in the context of supply chain involves measures important at the
strategic, operations and tactical level.
a. suppliers
b. orders
c. manufacturers
d. supply chain

55. Managers who rely on _______demand forecast runs dangerous risks.

a. Multiple point
b. Single point
c. complex point
d. small point

56. The __________ process includes purchasing and supplier management activities.
a. Evaluation
b. delivery
c. sourcing
d. marketing

57. Businesses are seen to be experimenting with new ________ and ______ to create a
competitive advantage in the business.
a. awareness and concerns
b. complexity and challenges
c. rules and regulations
d. Ideas and strategies

58. ________________ has been a major component of competitive strategy to enhance

organizational productivity and profitability.
a. supply chain management (SCM)
b. supply chain performance management
c. supply chain operation management
d. supply chain process

59. The global companies are increasingly concerned about protecting __________and are thus
trying to reduce large parts of their transportation costs by choosing rail transport instead of
air freight.
 a. finance
b. economy
c. business
d. Environment.
60. __________ is a process of providing business competitive advantage over others and adding
benefits to the supply chain in order to maximize the total value of the end user ANS
Customer Service

61. The main goal is to keep the inventories on an ________level, with out stock ut and excess
Ans – Optimal

62. Which type of finished goods predictions have a built in excess prediction for sudden levels of
demands and are used to deal with uncertainty with customer demand.Ans- Anticipation
inventories

63. The regulation regarding ______________is forcing business to view the whole task of
organizing the supply of products and making that available what customers wants.
environment protection

64. All sales promotions and marketing activities are aligned with the sales forecast to ensure that
the ____ _____ numbers are achieved and therefore the sales forecast forms the critical input
for the business to align. budgeted

65. During which era, everything in business was seen as a way to provide better service to the
customer and organizations were totally focused on customer retention by providing better
service and satisfaction in relation to its own competition?
a. Specialization era II- scm as a means of providing
b. Specialization era I- Outsourced manufacturing
c. Specialization era IlI- Globalization era
d. Specialization era IV- integration era

66. What refers to flexibility in meeting a particular customer delivery requirement at an agreed
place, agreed mode of delivery and with an agreed-upon customized packaging?

a. Flexible delivery
b. The number…..
c. M…..
d. …..

67. Which country has had rapid economic growth and served as growth engine for increasing
global trade?
a. China
b. Japan
c. India
d. East European
68. ________accounting system can be prepared based on additional element-specific costs data
can be generated to pay focused attention to the specific problem areas to rectify or improve
the scenario from the current level. Managerial

69. The interpretation of the definition of benchmarking is ______ of own and the benchmarking
partners performance level, both for comparison and for registering improvements.
a. Improvement
b. Measurement
c. Learning
d. Com…

70. The ________is a management tool used to address, improve and communicate SCM
decisions within a company and with suppliers and customers of a company. SCOR Model

71. What is the simplest forecasting technique is often used as the standard of comparison with
the forecasts derived from other methods Naive forecasting

72. Who adopted the framework of standards to secure and Facilitate Global Trade in 2005, which
consists of supply chain security standards for customers administration, including authorized
economic operator programmes?
a. Customs trade p……
b. United nation office on drugs and crime
c. Global trade exchange
d. World custom organisation(WCO)

73. ___________ means that when the inventory level falls to the ROP (min), an order is placed
to bring the level back to the max, ot the order-up-to-level.
a. Demand forecasting
b. Batch forcasting
c. Price forecasting
d. Inflated orders

74. Which strategy involves the demand to be managed from the point of view of the real-term
demand of the customers?
a. Pull strategy
b. Push strategy
c. Manufacturs strategy
d. Marketers strategy

75. ____________forecasting techniques are best employed in situations where we have access
to historical data, and these are also helpful if the time series we are trying to forecast are
stable and do not often change the direction Quantitative

76. The purpose of a ___________is to give the analyst a visual impression of the nature of the
time series
a. Surface plot
b. Systematic plot
c. Graphic plot
d. Sequence plot
77. What was the focus of business in SCM in earlier stages?
a. Marketing and finance
b. Employee retention
c. Employee engagement
d. Talent development

78. The decision whether to use a simple or multiple regression forecasting model often depends
on the values of ____statistics that are calculated by the computer forecasting program.
Three

79. What is done after determining the demand and current availability of order and for satisfying
that demand and information regarding pending orders?
a. Inventory management
b. Inventory replenishment
c. Inventory strategy
d. Inventory stock-out

80. Cycle inventory is the __________inventory used to satisfy the demend between receipts of
supplier shipments.
a. Mean
b. Average
c. Active
d. Inactive

81. The basic objective of using benchmarking supply chain is to ______ the knowledge about the
SCM process and to enable the industrial parners to learn from the best practices.
a. Increase
b. Decrease
c. Bias
d. Control

82. The regulations regarding ________ is forcing businesses to view the whole task of organizing
supply of products and making that available what customers want. environment
protection

83. __________have a tendency to rotate the stock faster even if it is necessary to sell at a low
margin because by increasing the stock turnover ratio, the total profit will be higher.
Wholesalers

84. Transport packaging system needs to be designed to facilitate the ___________so thar space
utilization is maximum in both warehouse and container shipping.
a. Material requirement
b. Logistics requirement
c. Packaging requirement
d. Storage requirement

85. The ____________therefore plays a vital role in terms of promoting the suppliers market
reputation by ensuring timely delivery as well as keeping the goods free from any damage and
other forms of abuse
 a. Transportation manager
b. Distribution manager
c. Logistics operator
d. Store operator

86. Organizations should periodically _____their logistics costs and performance to better manage
and improve upon the cost and performance of selected criteria
a. Audit
b. Improve
c. Benchmark
d. Contemplate

87. The ______route (Atlantic to Indian ocean)is well supplied with coaling stations and so on as
there are plenty of islands and other points of call.
a. North sea
b. Kid
c. Suez
d. Panama

88. __________and____________ is the key to grow and survive the turbulent and volatile as
well as highly competitive environment in the ocean transport industry.
a. Minimal strategies and prompt planning
b. Effective strategies and prompt planning
c. Minimal strategies and meticulous planning
d. Effective and meticulous planning

89. As transportation is an integral part of logistics operation, with rising fuel cost, transportation
cost is also increasing, which is the key challenge to____________
a. Procurement operators
b. Recycling operators
c. Sales operators
d. Logistics operators

90. Which information is often used more for tactical and operations purpose than for strategic
purpose?
a. Supply
b. Service
c. Substantial
d. Demand

91. Which marketing supports and facilitates in pricing and policy areas as well as through use of
Global Data Synchronization Network (GDSN) and exchange information via Electronic Data
Interchange (EDI).
a. Collaborative marketing
b. International marketing
c. Local marketing
d. Informational marketing
92. ___________________in the supply chain is a key concern of business now which in turn are
forcing corporations to decide on the logistics network keeping social, ethical, cultural and
health (SECH) ratings in mind.
a. Sustainability
b. Profitability
c. Instability
d. Liability

93. Food regulatory authorities have now banned the use of ________plastic for packing food
products.
a. Thermo
b. Low-density
c. Recycled
d. High density

94. Who requires to be conversant and familiar with various statistical tools and procedures used
by the quantitative forecasting techniques?
a. Indicators
b. Marketers
c. Suppliers
d. Forecasters

95. in the first level of performance management programme in an organization,________

information improves customers satisfaction and helps internal operations planning
a. shipment tracking
b. disruption management
c. Supply chain improvement
d. Operational improvement

96. What is an essential part of the sales function, but has now come under the broad umbrella of
integrated SCM?
a. Warehousing
b. Transportation
c. Distribution
d. Marketing

97. Supply chain operations in a business should constantly be _____________to identify possible areas of
improvements.
a. Modified
b. Reviewed
c. Debated
d. Controlled

98. Which trade would mean the import and export activities carried out by any nation with another nation
or by any company in one country with a company in another country?
a. Domestic
b. Internal
c. External
 d. International

99. The __________ process includes purchasing and supplier management activities.
a. Evaluation
b. delivery
c. sourcing
d. marketing

100. Which stage of integration recognizing the benefits of Internal corporation and combining the separate
functions into one Internal Integration

101. ____________ includes a vast spectrum of materials that are being transferred, stored, consumed,
produced, packaged or sold in one way or the other during a firm’s normal course of business
inventory

102. Which mode of transport has helped in the growth of the commercial and industrial development of
various countries
a. Roadway
b. Airways
c. Railway
d. Waterways

103. What utilization directly affects the speed of response to customer demand through its impact on
flexibility, lead time and deliverability according to slack et al
a. Logistics
b. Capacity
c. Product
d. Suppliers

104. _______________level elevates customer service to a firm-wide commitment for providing customer
satisfaction through superior performance by delighting the customer at every interface
a. Benchmark
b. Philosophy
c. Performance measures
d. Activity

105. ....ships continue to grow in size and the canals noticed the need for expansion projects in order to keep
pace with the industry
a. Tanker
b. Container
c. Bulk carriers
d. Special purchase

CASE STUDY
Like everywhere else in the world, Mcdonald is committed to serving high Quality food products to
Indian customers. It has set up a cold chain, which maintains integrity of its food products and helps
retain their freshness and nutritional value. Products move from fields to restaurants. Products move
from farms to distribution centres in refrigerated trucks. The trucks are divided in three tempered
zones: freezer, chiller, and ambient. Products arrive at the distribution centre, which is again divided
into different temprerature zones. McDonald’s restaurants also have cold storage units with three
zones: freezer, chiller, and ambient.
Mcdonald’s buys almost all its raw materials from local suppliers. It has trained farmers to grow just
the right quality and size of crops such as potato and peas for it. As raw materials move from farms
to restaurants, quality checks done at more than twenty point.
1. McDonald’s India buy raw materials from local supplier because___________
a. It can maintain low inventory
b. Low cost of inventory
c. Lead order time is short
d. All of these

2. Cold storage is very essential for MCdonald’s India is because______

a. To keep fresh raw materials
b. Raw material is food and it deteriorates very fast
c. It is essential to maintain quality at every stage
d. All of these

3. The supply chain of McDonald’s India begins from___________

a. Customer placing an order
b. Cold storage
c. Farms
d. Raw material researches to its kitchen

4. For McDonald India, order taking bill payment and home

a. Services
b. Inputs
c. Processes
d. Outputs